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What Homeowners Have to Say About KB Home in Riverside-San Bernardino

Read the 499 homeowner reviews of KB Home's new homes in the Riverside San Bernardino area. Riverside San Bernardino homeowners rated KB Home an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.7 out of 5 stars
in the Riverside-San Bernardino area

499 Reviews - 19 Communities

5 ★(384)

4 ★(65)

3 ★(29)

2 ★(15)

1 ★(6)

Quality 4.5

Trustworthiness 4.7

Value 4.6

Responsiveness 4.6

Responsiveness to workmanship issues

Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

  • Bradley R.
  • Loma Linda, CA
  • July 13, 2021

Building a home is never perfect. The difference with KB is they will have the vendor return to make corrections to cabinets, paint, plants, etc... We bought everything from KB from fixtures to washer and dryer to air purification system.

KB Home - All in all pleased with our home.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Winchester, CA
  • June 02, 2021

All in all pleased with our home. We did have some issues come up, but that’s the case with any house. They have been good to respond when we send a request.

KB Home - Most issues resolved quickly.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • David L.
  • Menifee, CA
  • March 31, 2021

Most issues resolved quickly.

KB Home - Sales/office staff were responsive and professional.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Riverside, CA
  • January 21, 2021

Sales/office staff were responsive and professional. There were a few hiccups that needed to be negotiated along the way, though this is probably typical of any homebuying experience.

What stood out most about my experience was the people who helped me with everything and stood by my side with anything I needed. Joan Diana Rick

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Matthew H.
  • Victorville, CA
  • January 14, 2021

The experience of purchasing my first home was a lot of stress to be honest. I thought KB did a good job on answering my questions. At first I had trouble getting in contact with My First loan officer. I had plenty of question right after going forward to build a home with KB. Later down the road I was assigned a different person to help with my question and loan they did an amazing job. Overall I’m pretty happy with My home. Nothing really major was wrong with my home and if there was The response time to fix it was great can’t complain about how professional they are about fixing things. Thank you ... More

KB Home - Everyone was very helpful, great communication all the way through.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Redlands, CA
  • December 22, 2020

Everyone was very helpful, great communication all the way through.

Overall good experience

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Ontario, CA
  • December 17, 2020

There were some issues with small things when we moved in that we were able to get a quick resolution for. The KB Customer service team, especially Justin in Northpark, has been so responsive and helpful! I'm extremely impressed with the quality of the work, and I look forward to living here for a very long time. The price was a bit high compared to other houses nearby, but already the value has gone up so I can't complain. Thanks KB :) ... More

KB Home - Great value.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Lawrence O.
  • Riverside, CA
  • October 28, 2020

Great value. The building supervisor has been awesome

Satisfied customer

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Annie H.
  • Murrieta, CA
  • July 14, 2020

The experience of buying a KB home was relatively satisfying.

Great Customer Service

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • Chino, CA
  • May 07, 2020

KB was great at responding to concerns and inquiries. The work was a bit sloppy. We noticed some minor details that were not painted or done properly.

Evaluation

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Thomas G.
  • Riverside, CA
  • February 04, 2020

Do Research

KB Home - It would be helpful for customer service to address issues a

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Chass S.
  • Perris, CA
  • January 15, 2020

It would be helpful for customer service to address issues a bit quicker.

KB Home responded:
Hi Chass, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. –Nick

KB Home - Overall great company to work with.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Anonymous
  • Riverside, CA
  • October 29, 2019

Overall great company to work with. They do need to work on there communication and timing . You can tell they rushed to get the job done

Great company

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Gary C.
  • Riverside, CA
  • June 16, 2019

Unique community to them in

KB Home - Overall experience was great.

Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

  • Daniel W.
  • Ontario, CA
  • May 25, 2021

Overall experience was great. Only issue we had was the updates on when construction would be done, dates kept getting pushed last second, and communication wasn’t as transparent. However, the responsiveness of problems in the house is very good, and issues are fixed within days. ... More

KB Home - Great experience overall with KB.

Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

  • Veronica E.
  • Fontana, CA
  • May 20, 2021

Great experience overall with KB. No complaints.

KB Home - Overall good.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Mattie T.
  • Fontana, CA
  • January 12, 2021

Overall good... Sylma not so great

The overall process wasn’t too bad of an experience

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Daniel Y.
  • Corona, CA
  • December 15, 2020

I think with KB Homes having the whole buying experience inclusive within the process was helpful although not letting my Real estate agent communicate with the lenders was kind of frustrating. I had to learn the whole buying process alone through out steps with my agent in the background advising me. So there was a lot of back and forth. But at the end everything turned out great and I am really happy with my new home! Also the design studio with Jennifer and the ladies that helped me was probably the best part! They are very helpful with selecting and putting the designs together. Overall I am impressed with the sales person Lizette, the builder Ricky, and happy we worked out the final interest rate. ... More

Model Homes are Awesome, but Inspect

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • Matthew A.
  • Moreno Valley, CA
  • November 26, 2020

We were very fortunate in that we were able to purchase a model home and everything was completed by the time that we moved in. However, make sure to inspect your home as frequently as possible. There were/still are many issues that have seemed to arise from the house being completed very quickly and early on. While KB has been AWESOME as responding to all of these issues thus far as they have come up, there are were/are many nagging things (and one BIG thing) that had/has to be fixed before we feel really able to settle in. Don't get me wrong, we love our home, but do your due diligence. ... More

KB Home - Short build time 4 months from foundation to completion.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

  • Thomas M.
  • Menifee, CA
  • November 03, 2020

Short build time 4 months from foundation to completion.

Overall Review

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Edwin I.
  • Riverside, CA
  • July 07, 2020

Due to the COIVD-19 pandemic, I've had to wait for contractors to respond to warranty work requested for items that I found wrong. KB Home has been good so far about keeping me up-to-date with my repairs.

Overall, our new home is awesome. Just a few issues with cabinets, paint marks throughout floors and outside cleanness due to other construction going on

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Francisco R.
  • Ontario, CA
  • March 03, 2020

Be patience as other homes are being built around and this creates lots of construction traffic with dusts.

How would you rate KB Home

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Julio U.
  • Murrieta, CA
  • December 13, 2019

The services is getting better.

I Love my new home, plants and materials need upgrade options

Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

  • Anonymous
  • Menifee, CA
  • October 22, 2019

the foam outside is terrible and the plants were not very well taken care of, but overall the house is fantastic.

KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian ... More

KB Home - We have had an issue with mail box.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

  • Jesus R.
  • Riverside, CA
  • January 19, 2019

We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.