What Homeowners Have to Say About KB Home in Phoenix-Mesa

Read the 134 homeowner reviews of KB Home's new homes in the Phoenix Mesa area. Phoenix Mesa homeowners rated KB Home an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Phoenix-Mesa area

star-rating

134 Reviews - 17 Communities

5 ★(85)

4 ★(20)

3 ★(13)

2 ★(10)

1 ★(6)

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.4

star-rating KB Home - No 1 Builders

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ram S.
  • Mesa, AZ
  • April 23, 2019

No 1 Builders

star-rating 7th inning

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ross D.
  • Cave Creek, AZ
  • April 16, 2019

Wall outlets! Most new home buyers have tv’s mounted on the wall. Please in the future, elevate the electrical and cable outlets.

star-rating Caring and responsive home builder

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Lise H.
  • Surprise, AZ
  • April 16, 2019

Very nice experience buying this home.

star-rating Great experience, Ed is fantastic!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Maria A.
  • Mesa, AZ
  • April 16, 2019

Overall great experience. Ed really educated on the areas that I needed to know from a sales and product view and I’m really loving my new home.

star-rating Great experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Elizabeth D.
  • Gilbert, AZ
  • March 26, 2019

The whole process was easy and fun! We will definitely do this again when we are looking for a bigger place!

star-rating KB Homes are the best.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Harold R.
  • Maricopa, AZ
  • March 12, 2019

The employees of KB Homes are very polite and very helpful on any issues or questions you may have. For any homes that we have inquired into KB Homes are the best in quality and plenty of space in between homes. Houses are not built so close together. Neighbors are not so close to you that you feel like that they are on top of you. ... More

star-rating Great home buying experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Philip R.
  • Cave Creek, AZ
  • February 14, 2019

Transaction went very smoothly and everyone involved were great to work with and very friendly and responsive

star-rating KB Home - Mitch, Jesse and Rob who were involved with our process were

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Austin M.
  • Goodyear, AZ
  • February 09, 2019

Mitch, Jesse and Rob who were involved with our process were incredibly helpful and kind.

star-rating KB Home - everything went good if they are treated the way I was there

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Angela M.
  • Maricopa, AZ
  • January 17, 2019

everything went good if they are treated the way I was there is no tips to give

star-rating KB Home - All good

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kristen O.
  • Goodyear, AZ
  • January 16, 2019

All good

star-rating KB Home - Excellent customer service!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jackalyn B.
  • Mesa, AZ
  • January 16, 2019

Excellent customer service!

star-rating KB Home - KB Homes was great to work with.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Connie G.
  • Mesa, AZ
  • January 08, 2019

KB Homes was great to work with.

star-rating KB Home - Good

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • RaSheda H.
  • Goodyear, AZ
  • December 20, 2018

Good

star-rating KB Home - My wife and I had an amazing experience with K.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andrew A.
  • Maricopa, AZ
  • February 11, 2020

My wife and I had an amazing experience with K.B Homes from start to finish.

star-rating Excellent Experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Glendale, AZ
  • February 04, 2020

Susan and her team were extremely helpful during and after our home buying process. My husband and I are both veterans and were greeted with open arms. Justin and his team made it possible for us to close on our beautiful within 30 days. We are so happy that we chose KB especially since this is our first home. Thank you for such a smooth experience and transition to homeownership. ... More

star-rating KB Home - Thank you KB!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Maricopa, AZ
  • January 21, 2020

Thank you KB!

star-rating Love our new home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tiffany G.
  • Surprise, AZ
  • January 15, 2020

Our new home had some issues that needed to be fixed and still a few things we noticed after our 10 day inspection period but what we did notice during the 10 days was promply fixed. The house overall is just as beautiful as ee imagined and we are very happy with it! ... More

star-rating First time with KB

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Karen R.
  • Glendale, AZ
  • January 14, 2020

This was my first time purchasing in Arizona and buying a home from KB. This particular home was a spec home so I didn’t go through and experience the full building process. I can say that the representatives and builder superintendent have been extremely responsive. Since we’ve just been in home 2 months, we are still going through the house and finding small things to fix or improve upon. Some may be location specific to AZ climate as we are from the Midwest. Overall, very satisfied and would recommend. ... More

star-rating KB Home - We are loving our new home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Stephanie D.
  • Glendale, AZ
  • January 09, 2020

We are loving our new home. With any new build there are minor issues however everyone has been helpful and responsive when getting things fixed promptly

star-rating KB Home - Take lots of pictures of the inside and outside.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tadija W.
  • Maricopa, AZ
  • January 07, 2020

Take lots of pictures of the inside and outside. This is the most amazing experience I’ve had, during this 6 month build. It’s worth the wait to have a brand new home!

star-rating Great build

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Sherri B.
  • Mesa, AZ
  • December 10, 2019

The house was done within the timeframe as expected. There were minimal issues with the home and all/most were fixed. If they weren’t I had contacted the office and vendors were scheduled to come out to fix those issues.

star-rating Very satisfied, only miner finishing issues.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Knut S.
  • Cave Creek, AZ
  • November 13, 2019

All the staff has very responsive to any questions we have had.

star-rating Excited New Home Owner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andrew R.
  • Maricopa, AZ
  • November 12, 2019

We love our new home. KB Homes and the building team did a great job for us. Jacquie and Chris bring value to the whole process!

star-rating Satisfied Customer

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Goodyear, AZ
  • September 24, 2019

Best experience I’ve ever had

star-rating Nearly 100%

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anthony P.
  • Maricopa, AZ
  • September 24, 2019

We're still familiarizing ourselves with everything in our home. We only have an issue with towel bars and grab bars in the shower. Very cheaply made and grab bars are tarnished already. Originally we didn't want them installed so we could purchase our own. They insisted on installing them. When we have nice Moen faucets with a lifetime guarantee on the finish, why cheap out on the accessories. That said, it's somewhat of a minor thing and we are very happy with our home. ... More

star-rating Great Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Corey H.
  • Buckeye, AZ
  • September 24, 2019

Great home!

star-rating Great Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Surprise, AZ
  • July 23, 2019

Tim was excellent - very responsive!! Excellent to work with!!

star-rating FHA

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Yeng M.
  • Maricopa, AZ
  • July 09, 2019

Overall great experience for first time home buyer. They’re not just doing their jobs, their honest. Broke it down step by step. Thank you KB Homes

star-rating Great :)

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Margaret K.
  • Cave Creek, AZ
  • June 18, 2019

The personnel were truly helpful. They were genuinely interested in you. They wanted you to be comfortable with your new home purchase.They were cheerful, clear, informative, and very patient. They helped above and beyond expectations. Thank you KB. ... More

star-rating Awesome experience!!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anh D.
  • Gilbert, AZ
  • February 04, 2020

I’ve passed by Cobblestone community many times before I decided to buy the house. I had thought the price would be crazy because of the location and the quality of the house. However, we came into a surprise when we finally checked out the house. Price is reasonable with good quality and nice looking house. Definitely recommend KB Homes to others! ... More

star-rating Good work and like when they fix the little repairs

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Crisanto C.
  • Buckeye, AZ
  • October 30, 2019

No comments

star-rating BILLS REVIEW

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • William M.
  • Gilbert, AZ
  • July 09, 2019

GREAT CUSTOMER SERVICE.

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Cave Creek, AZ
  • June 18, 2019

Be sure you have enough outlets in the laundry room.

star-rating Overall very happy with everything.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Alexander Q.
  • San Tan Valley, AZ
  • April 07, 2019

Happy

star-rating Happy but frustrated with milestone things to get fixed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Shannon W.
  • Cave Creek, AZ
  • March 26, 2019

All in all very happy with home.. As we get more organized in the home we have details that we come across that needs to be address. I feel that when we call my husband and I get the “we should have know about this soo et”. It’s hard moving into a home and trying to see what need to be addressed all at once doesn t always happen.. In addition, the items that need to be address always takes up to three weeks for someone to fix it.. Feels very unorganized and we had to reach out FYI complete our 10 and 30 day where I feel that KB home should have some accountability to notify us.. very frustrating when you see the Supervisors sitting in the car watching the other houses being built... ... More

KB Home responded:
Hi Shannon, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian ... More

star-rating KB Home - The guys who sold us the house and built it were the best!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Florence, AZ
  • July 16, 2019

The guys who sold us the house and built it were the best! More than what we could have asked for

star-rating KB Home - Good overall experience

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Christine S.
  • Glendale, AZ
  • November 20, 2019

Good overall experience

star-rating Pay attention to details.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Terry G.
  • Surprise, AZ
  • May 06, 2019

The overall house is great, we have a better than quoted SEER rating, but the toilet seat won't stay up. The hinges squeak on the pantry door. It is the little things that need attention. The KB Home crew has done an impressive job in correcting all the little detail items that have shown up in our first 30 days, if the subs would have done things correctly on the first go around there would be a 5 star rating up top. ... More

star-rating Final Review

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Cheryl A.
  • Cave Creek, AZ
  • January 09, 2020

The sales team, financing and construction supervisor were great. The paint finishing was below average for the price paid.

star-rating Overall Happy Homeowner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Cave Creek, AZ
  • January 07, 2020

Beautiful house and nice people to work with.

star-rating KB Home - In general, it is a good builder.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Gilbert, AZ
  • November 12, 2019

In general, it is a good builder.

star-rating We would purchase from KB Homes again

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Tommy F.
  • Maricopa, AZ
  • January 15, 2020

Response to issues by KB is good but response by the subcontractor is not very reliable.

KB Home responded:
Hi Tommy, we are sorry for any frustration. If we can help with anything, let us know at CustomerRelations@kbhome.com. –Nick

star-rating Overall not dissatisfied but there were a few things that I found disconcerting.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • David C.
  • Gilbert, AZ
  • November 16, 2019

Overall I have been pleased but there were a few things I can also take part responsibility for by not asking more questions. First item I was surprised by was the standard 2X4 stud walls. I assumed and did not realize this wasn't a state/county/city requirement to have 2X6 walls where concern for high energy use during our hot AZ summers would be paramount. I understand the concept of the airtight home to keep energy costs down but the added R factor of the 2X6 wall seems like a must have. Second, a water softener loop should be standard in an Arizona home. The highly chlorinated and harsh city water systems in AZ require softeners. As a result I incurred notable extra expense to add later and have unsightly drain tubes on my garage walls along with a spigot in the back yard that now gets softened water that could have been avoided with a loop. The cost of materials and labor to put in a copper loop and run a plastic tube in the walls can't be enough to require making this an upgraded option. Lastly I wish it would have been made clear to me that my house wall would be the neighbors fence. I incurred notable extra expense running drip system around front of the house since I would not be able to perform maintenance on them since they'd be running through the neighbors yard and at some point in the future when painting, roofing and or general repair is required on east side of home I will have to invade the neighbors yard and get their permission to do so. There is ample space to put a wall in place and for the neighbor to still have a yard bigger than the one I have and then give me access to maintain the east side of the property without disturbing them. I don't recall any diagrams or disclosures conveying this to me and only reason to not do was to save cost of putting in the wall. ... More

star-rating KB Home - Subdivision felt rushed and lacked attention to details

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Mesa, AZ
  • November 05, 2019

Subdivision felt rushed and lacked attention to details

star-rating Sanverno Review

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • KaSandra J.
  • Surprise, AZ
  • January 21, 2019

The home itself is beautiful and the contractor staff was very helpful throughout the process.

star-rating Cobblestone Villas

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Brenda M.
  • Gilbert, AZ
  • January 07, 2020

We have been in our new home a couple months are enjoying it. This is my 3rd new build so I don’t know if I’m just picky but lots of paint overspray on the tile floors I’m finding throughout the home and messiness in lines of grout and paint on doors, I’ve asked for extra paint stock at least half dozen times and still have yet to get it. I went in with a huge amount of upgrades on cabinets, Quartz countertops and other major items but just went with the standard plumbing in kitchen and bathrooms and installed them ourselves due to the overpricing by the design center. Structurally I am happy with the home, but the cleaning and some labor functions I would say need to be perfected since we spend a lot of money on these homes and I expect precision in the completion of the home . All in all, I would recommend KB Homes but would be very observant when doing your final walk through. ... More

star-rating Happy with our new home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Catherine F.
  • Gold Canyon, AZ
  • December 10, 2019

We are new to AZ and kbhome, we love our new home and town.

star-rating Great experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ebony W.
  • Maricopa, AZ
  • November 19, 2019

I have had a great experience so far.

star-rating Great Home With Issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Gold Canyon, AZ
  • July 16, 2019

Home had two issues that should have been identified and addressed during quality checks. Very disappointing. Issues have since been addressed but it took quite some time. Water was not turned back on to dishwasher after installation causing motor damage and changing a lightbulb led to power outage in two rooms, one of which a bathroom and the other a home office. Electrical company used by KB is not reputable, professional or timely. ... More

star-rating pay attention to detail

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Todd P.
  • Surprise, AZ
  • June 11, 2019

im enjoying the new home, hope it will with stand the test of time. during the build i feel like i had to be the one to catch issue that come up along the way. two key points being that an extra window was installed that my wife noticed,and we got that fixed at framing but, the other issue i noticed was after the stucco was done. a second window was 3 feet off 3 feet come on. the super on the job at the time gave me the option to leave it or move it. well we had to move or it would have taking away from the great room. after the window was moved the inside drywall patch came out fine but, the out side stucco patch was horrible didn't match the rest of the house and was bulge out. from what i have heard that this was the second tome that it was redone and it need to be redone again. the third time to over look the patch now on the final walk though and with the sale of my other house going through i feel that i had no choice but except how it looked. i will say that it looked better that the second pass but, the bulge is still there. visit your new build weekly take notes and measurements and come pair them to your lay out. ... More