K. Hovnanian® Homes

star-rating (793 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Houston

Read the 183 homeowner reviews of K. Hovnanian® Homes's new homes in the Houston area. Houston homeowners rated K. Hovnanian® Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the Houston area

star-rating

183 Reviews - 37 Communities

5 ★(139)

4 ★(23)

3 ★(12)

2 ★(6)

1 ★(3)

Quality 4.6

Trustworthiness 4.7

Value 4.7

Responsiveness 4.7

star-rating Well built home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Jose P.
  • Richmond, TX
  • October 22, 2019

For the most part, we are very happy with our new K. Hovnanian home (so far). We had some minor repair issues that were addressed in a timely manner once I contacted the warranty service team. They were really good and responded very quickly. Overall, the workmanship was very good although I wish that full plywood sheathing should have been done all the way around the house, not just the front and back. My only other slight disappointment is the kitchen appliances that came standard with the house. K. Hovnanian could have put some that are slightly better. We plan to upgrade them in the next couple of years. Our experience with our salesperson Karen was awesome! She's the best! She was extremely helpful and always answered all our questions or got the answer for us if she did not know. She was very professional and always friendly. Thank you Karen! ... More

star-rating Excellent work.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Duy T.
  • Houston, TX
  • October 13, 2019

My house turned out great. I hired a private inspector and only minor cosmetic issues were reported. Carlos frequently updated me with the progress of the construction and was very informative. I'm grateful for his advises. Jacob was very responsive to service requests after closing of the home. My only issue was with the loan officers. I don't know if this is normal but the final closing amount was not provided to me until the day before closing and that resulted payment not received on time. ... More

star-rating Beautiful new home, but for the price, could be better.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Yaritza B.
  • Mont Belvieu, TX
  • July 07, 2020

Looooove our new home! But it seems that the builders cut way too many corners or don’t pay attention to detail. Many cosmetic flaws are very noticeable even to our visitors. Our fence was falling apart when we moved in. Khov was quick to fix which is good! But since the area where I purchased my khov home prices homes high, I would think they put in more supervision to each home that is built. Walk throughs are not enough. ... More

star-rating Feedback for 2607 Quiet Brook Ln

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 4

  • Randolph W.
  • Richmond, TX
  • April 28, 2020

Overall, this was a very good home-buying experience for us. The contractual language in the earnest money contract was vague and this created a misunderstanding. I believe this has been corrected.

star-rating Happy to be home!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jennifer H.
  • Houston, TX
  • January 23, 2020

Shelby did a good job after having to replace a previous salesperson who initially handled my home purchase. She listened to my requests and executed what needed to be done.

star-rating K. Hovnanian® Homes - This is probably not a fair review as I have only lived in this

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Michael M.
  • Mont Belvieu, TX
  • January 17, 2020

This is probably not a fair review as I have only lived in this home for one month. I'd like to give another one in one year. As of now I would do it all over again. Besides dealing with Lois the office manager or design center.

star-rating 2nd KHOV home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gregory M.
  • Mont Belvieu, TX
  • January 14, 2020

Took quite awhile to get started, however we only closed 1 month later than originally predicted.

star-rating Great home I'm happy with

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • OSCAR V.
  • Houston, TX
  • December 19, 2019

Great home

star-rating Fairly Happy

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Travis M.
  • Alvin, TX
  • July 07, 2020

Some of the workmanship was less than par ( Paint & Tile). Some of the promises such as adding more flooring and step up to 2nd level in the attic was never performed. Sloppy concrete on brick, cracked concrete in the garage step. Other than those items were fairly happy with everything. ... More

star-rating K. Hovnanian® Homes - Overall the experience was great from the salesman to the KHOV

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Jaime P.
  • Pasadena, TX
  • May 28, 2020

Overall the experience was great from the salesman to the KHOV account management. The only issue I have is the finishing details were rushed.

star-rating inventory buy

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Quynhlan N.
  • Richmond, TX
  • May 26, 2020

This is my first time buying an inventory home. I was sad that since it was fully built I could not go back and add or change out for things I wanted. Over all the home is well build. Builder is responsive to service call within the first month of moving in. ... More

star-rating Good, but needs work.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • League City, TX
  • March 10, 2020

The key to Westwood is Brandi in sales. The weak point in Westwood is Brent in the building process. Brandi sets just a great platform for Khov and tries to maintain the balance and clean up brent’s messes. He needs to be retrained, take a time management class or be able to do what he says he will, when he says, which is few and far in between. Nice guy, but not trustworthy and gives homeowners an uneasy feeling when making the biggest purchase of their life. Please fix the issue and try to resolve at the lowest level. Brandi works too hard in Westwood to be destroyed by Brent’s actions. ... More

star-rating Review of KHOV Home Buying Process

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Katy, TX
  • July 08, 2020

The real estate agent Greg was great. Although, we have experienced many calls to Matt to have the contractors fix our floor/countertop/master shower. Matt the construction manager is attentive to our questions and requests. KHOV Mortgage was not the same story. ... More

star-rating K. Hovnanian® Homes - Make sure you understand that when they tell you that you have

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Gerald G.
  • Mont Belvieu, TX
  • January 21, 2020

Make sure you understand that when they tell you that you have x values in upgrades that they are going to add that to your final sale price. Nothing is free.

star-rating Everything was great except for our salesman

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 5

  • Jr., G.
  • Pasadena, TX
  • June 02, 2020

Salesman was not up front about easement or telephone wires, told me I could fit a pool but quotes from pool companies stated that I couldn’t due to size of easement.

star-rating Good but not great

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Richmond, TX
  • January 22, 2020

Overall the sales price was nice. Professionalism and manners of staff not so great. They do not replace appliances or major fixtures in home even if needing to be replaced.

star-rating Great home - avoid the finance company

Quality star-rating 5

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 4

  • Christopher R.
  • Houston, TX
  • December 16, 2019

Love the home and the workmanship - Finance company not so great on rates. You can do better, by shopping the loan. Do not lock in with them, until you are sure on rates.

star-rating End result was good, but there's always room for improvement

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Steven B.
  • Dickinson, TX
  • June 10, 2020

This was my first new build so I'm not sure what the norm is. With that said, I wasn't blown away with my experience. I'm happy with my home and I was pleased with the end result but it took a lot of back and forth to get it there. The most impressive part of the experience was after I closed. I had an emergency situation and Jay was there for me. That meant a lot. The only real negative was the preliminary final walk. I think we all learned from that experience. As the title stated, there's always room for improvement. ... More

star-rating Little to no attention to detail

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Kenneth T.
  • Alvin, TX
  • November 12, 2019

A lot of issues with the construction, quality and operation of materials. The company seems very scatter brained and unorganized. The house seems like it was rushed without caring for the homeowner, hardly been in the house for six weeks and have had a plethora of issues. Had to submit two warranty claims before I was contacted. Failure to pay attention to details, simple things like leaving the gas line off, not installing strike plates on door frames. Sconces are missed bolt covers, looks tacky. Garage door off tracks, no light cover in bathroom for over a month. Still hasn’t touched up Sheetrock in laundry room after repairing the wall. A lot of contractors that are hired take 2-3 days to finish a job that takes a few hours. Often leave jobs unfinished, at least 10+ problems within the first month. No insulation on water hose spouts, which was on the list at walk through. Doors were installed incorrectly in media room and then a bad sheet rock job was done after repair. Areas of paint left not touched up. Probably would suggest people look at reviews for other companies before considering KHov ... More

K. Hovnanian® Homes responded:
Good morning Ken - thank you for providing feedback on your recent homebuilding experience. We are very sorry to hear that you are unhappy with the quality of materials used in your new home and have had to place multiple warranty calls. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along to the appropriate representatives in your area. Thanks! khovnanianhomes ... More

star-rating Not a happy camper but I have something to build upon.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Lafayette B.
  • Mont Belvieu, TX
  • May 26, 2020

My experience with KHOV Mont Belvieu has been for the most part an positive experience. The sales person was amazing, by far the best part of this, the sales person really went above and beyond to make me feel appreciated. The finance team is very efficient, although I did have an issue with my Wind/Storm certificate making it over to my insurance company before closing. But the builder and the condition of my home was unacceptable. The floors of my home arrived late, like days before closing. Therefore I was having my home inspection while there was a ton of work still being done in my home. And when closing came my home had paint all on the wood floors, windows and window frame and shower rods fallen off in the bathroom, dead grass, marked up cabinets, etc. The closing should have been pushed back and the home needed at least an extra week of thorough work. And as of this date I'm still waiting for puchlist items to be finished two months after closing. ... More

star-rating Pending Issues

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Quinice P.
  • Richmond, TX
  • March 06, 2020

It’s hard to give a review when there are still pending issues that we’re going back on forth on, hence the reason why I held off on doing this survey.. so this is the best I can give at this time

star-rating I received my home with diferent size kitchen cabinets

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Angelica H.
  • Humble, TX
  • March 03, 2020

bad response from managers, very unprofessional, I had a bad experience talking and complain for issues or mistakes that sales person made, giving a different floor plan to constructor, then I was trying to get what I choose and pay, but no luck with the manager that was very unprofessional to solve issues. also company use very cheap material, Im still having issues with door nobs falling off. ... More

K. Hovnanian® Homes responded:
Hi Angelica - sorry to read that you did not have a good experience while building your new home. We are going to send your comments over to the appropriate local representatives for their review. khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Very stressful process!

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • League City, TX
  • May 05, 2020

Very stressful process! Had to complain to get cosmetic issues fixed that clearly needed to be fixed. Construction manager did catch a few things before me and corrected them before I had to complain. KHOV waited until last minute to schedule walk through and should’ve been done at least a week prior to closing to have appropriate time to get everything fixed. Was told if I don’t close they could delay fixing the issues for months so felt forced to close so my interest rate wasn’t affected. Running across issues the longer I’m here. Can file warranty claims for some things that did get fixed correctly on walk through. Everything should have been done right the first time.... ... More

star-rating You Get What You Get

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Craig T.
  • Pasadena, TX
  • February 11, 2020

This is not a custom home, I repeat, this is not a custom home. They build them as fast as they can and try to cover up as much as possible. You have to be thorough in your own inspections and stay on top of the contractor to make sure the issues actually get fixed. ... More

star-rating Frustrated

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Dickinson, TX
  • June 02, 2020

Run around on getting issues corrected in a timely manner. If the home owner does not follow up multiple times nothing happens. Even then the odds of getting if fix are low. Half the time they pawn you off on the sub-contractors.

K. Hovnanian® Homes responded:
Good morning! Thank you for taking time to provide feedback. We are sorry to hear that you are frustrated with your experience, and have sent your comments to local representatives for their review. khovnanianhomes ... More