K. Hovnanian® Homes

star-rating (752 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes

K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 752 homeowner reviews to learn why they are the right team to build your new home.

4.4 out of 5 stars
in all areas

star-rating

752 Reviews - 162 Communities

5 ★(511)

4 ★(106)

3 ★(67)

2 ★(28)

1 ★(40)

Quality 4.3

Trustworthiness 4.4

Value 4.4

Responsiveness 4.5

star-rating Builder quality and price

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • Michael R.
  • Plumas Lake, CA
  • January 09, 2020

Craftsmanship and quality from builder do not match price range for what house is worth. I've spent 280k on previous home in Clovis CA and everything about Wilson homes exceeded expectations. Insensitives from Wilson's where amazing and could not be beat. This new home is not worth the price we paid. I don't understand how I spent twice as much on this new home and it does not compete with the house previously purchased. After final walkthrough of home there are still several issues with washer, walls, cracks, glass, lights, and heating. Its very dificult to schedule to get issues fixed do to work schedule. ... More

star-rating Ask me this in four months

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • David F.
  • Millsboro, DE
  • January 06, 2020

After two full months in this house the floors have a bounce to them. Enough to have objects fall from a cabinet in a different room. There’s unfinished trim on cabinets. Light switches located behind doors. Questionable soundness of structure in exterior garage wall. I’ll assume the architect/designer does not live in one of these homes. I’m told the house needs to go through two seasonal changes. Time will tell. ... More

K. Hovnanian® Homes responded:
Hi David, thank you for providing feedback on your recent experience. If you continue to have issues in the future please feel free to contact us at customercare@khov.com and we will pass along your concerns to the appropriate local team members. khovnanianhomes ... More

star-rating Lacking in construction quality

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Casey M.
  • Mountain House, CA
  • December 03, 2019

My responses reflect the nature of construction and the workmanship provided. We have had numerous warranty issues and found multiple points of careless installation practices. If it wasn't for your sales team and their commitment to deliver on good customer service and product, much of our issues would have gone unaddressed with "canned" responses from our designated home warranties manager. The price we paid for the home is not reflective in the product delivered or the care after the home was turned over. I have purchased a new home in the past from a national builder and K Hovnanian's competitor and did not have the number of issues I am experiencing with this home. ... More

K. Hovnanian® Homes responded:
Hi Casey - thank you very much for providing feedback. Sorry to hear that you are experiencing some warranty issues, and hope things are resolved quickly. If you continue to have issues and need assistance, feel free to contact us at customercare@khov.com and we will pass along to your local homeowner service team. Thanks! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - The property was turned over to me with outside water drainage

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Janet R.
  • Streetsboro, OH
  • October 15, 2019

The property was turned over to me with outside water drainage problems. I am not happy.

K. Hovnanian® Homes responded:
Hi Janet - sorry that you are having some outside drainage issues. If you continue to have problems feel free to email us at customercare@khov.com and we can send to the appropriate local team members. Thanks! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Stuckle on boarders of house are very pourly made.

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Luis C.
  • Coalinga, CA
  • May 14, 2020

Stuckle on boarders of house are very pourly made. My son bumped in to it with hand bars from his bike and tour off a chunk. Seals around front door and garage doors have folded in as well and dont seal like supposed to.

star-rating You Get What You Get

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Craig T.
  • Pasadena, TX
  • February 11, 2020

This is not a custom home, I repeat, this is not a custom home. They build them as fast as they can and try to cover up as much as possible. You have to be thorough in your own inspections and stay on top of the contractor to make sure the issues actually get fixed. ... More

star-rating Lovely home; not so lovely backyard

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Susan M.
  • Magnolia, DE
  • April 30, 2020

Sales team and crew were responsive and helpful prior to closing. Closing process (even with pandemic restrictions) was quite smooth. However, one month after closing our backyard is still nothing but dirt...except after it rains when it becomes a swamp. Very unhappy with responsiveness of the developer and builder to complete the grading and sod on the property. ... More

star-rating Disappointing management

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Cory P.
  • Painesville, OH
  • April 14, 2020

Our project managers made this a negative experience. Issues came up and it took longer than expected for them to be resolved. It was clear that nobody checked the work before our walk through because we had to point out major and minor issues, I thought that was there job and we were supposed to walk through to make sure everything looked good. One major issue is our garage door wouldn’t shut all the way and did not open or close properly and this was brushed off that it was fine. We weren’t able to use the hand rail on the stairs without it giving us splinters it was so rough. The stone on the fireplace was not finished. Our front door did not open or close properly. I also don’t think it should be the homeowners job to inspect every single room for paint mistakes and every single window to make sure they open easily. Issues were also brought up at the walk through that either weren’t addressed or they were addressed after we moved in. We were also told a cleaning crew had been in even though the floors were covered in dirt. My husband was told in person we received a new furnace filter but the one we have was never replaced with a new one prior to moving in (still hasn’t been replaced). On top of that after we moved in it took them about two weeks to move a portapotty off of our property. I had brought this up to them about a week after moving in and it took multiple texts asking it for it to be moved before anything was actually done. Our managers could have easily moved this themselves after being told once since they walk past it everyday, but a few weeks went by before moving it 10 feet across the street. Pleased with our home, but not pleased by the way these mangers blew concerns off they were advised of and the lack of care they had. hopefully they learn how to prepare future homes before a walk thru and cater to the buyer considering how much money were all spending on these homes. ... More

star-rating Lazy craftmenship & horrible unleveled 2nd floor

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Ysabel T.
  • Boca Raton, FL
  • December 03, 2019

So its now been 35 days since our closing and we have numerous aka punch list items that have not been addressed that we all supposed to be completed in 21 days. But our only communication is done when we reach out to them. The 2nd level of our home is so warped & un-level that the company we hired to install our engineered wood floor has told us its impossible to get the new floors even with out bumps due to the ply wood that is warped from rain & being installed to tightly. So after spending 458k & putting down $300k with the expectation of demoing in another $50k to get the home how we want it, it's now looking like we are fixing the builders issue to correct the home. Also we have found soda bottles with soda in them behind our bathroom walls & water bottles filled with chewing tobacco behind the walls. Yes we are redoing the bathroom tiles ourselves since all the high gloss tiles were installed with scratches all over them..... Total nightmare! ... More

K. Hovnanian® Homes responded:
Hi Ysabel - thank you for providing feedback. Sorry to hear that you are experiencing some issues in getting repair work completed. If you would like to send an email to us at customercare@khov.com with more details we can send to your local homeowner service team. Thank you! khovnanianhomes ... More

star-rating K. Hovnanian® Homes - Make sure your floor is level and out door paint is not mix matching

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Joaquin H.
  • Victorville, CA
  • May 27, 2020

Make sure your floor is level and out door paint is not mix matching in area you might not see it right away. Make sure carpeta don’t have nails sticking out an hurt your foot. Make sure outdoor electrical outlets are working or not cover by stucco.

K. Hovnanian® Homes responded:
Good morning, your comments have been sent to local representatives for review. Have a good day. khovnanianhomes ... More

star-rating KHOV Review

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 5

  • Pedro R.
  • Woodbridge, VA
  • December 03, 2019

Have some problems with the house that could of been avoided if the workers pay attention to details. Problems such as leaking. The workers wants to build too fast to meet a death line even after I told them to take their time but to build a quality product. ... More

K. Hovnanian® Homes responded:
Good morning Pedro - sorry to read that you experienced some leaking issues in your new home. If you continue to have any issues or need assistance please feel free to reach out at customercare@khov.com and we will pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating My Purchase Experience

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 5

  • Sohail M.
  • Plano, TX
  • January 07, 2020

My intent is to give an honest and candid feedback and hope this results in corrective actions to make Khov a better company. First, the good things. The KHov sales manage for Commodore at Preston is a star. It was her who convinced me to terminate my lease and purchase the house in October (year end for KHOV). Additionally, once the mortgage issues unfolded I had considered terminating the agreement. She not only preserved the sale, but did everything in her power to remedy the situation. Julie the QA manager is another great recourse. She worked tirelessly to resolve the issues with dishwasher, vent hood, garage door and windows. Now the bad, The low rating for overall experience is due to the mortgage experience. When I signed the contract I was not aware that the purchase discount would be recovered with predatory interest rate. I had excellent credit. Despite that the rate quoted by KHOV was 1.35% higher than the competitor. The inhouse lending company is a conflict of interest and in my opinion a fraud ( Per the loan officer the lending arm of KHOV serves the interests of investors and not the customer). I hope this practice of builder owned mortgage company becomes illegal in Texas. I would recommend that Khov considers using a few lenders and making it competitive mortgage process that is in interest of consumer and not the investors. Moreover, the servicing of the loan was also not a pleasant experience as compared to going to an outside 3rd party company. When business is taken for granted rather than earning it customer service always suffers. Khov mortgage is a classic example of this behavior taking root in company practices. The closing process is another example of poor customer service. There was zero communication between title company. The address on the document for closing was wrong and I arrived at the wrong office. It would be highly recommended that the Title company at least communicate with the customer a few days prior to closing. Perhaps a welcome email with all the details necessary including accounting. Gold Key orientation does not cover items by Texadia the media company for our community. I am still trying to get documentation to get the security alarm system changed to a unique code. Their response is less than adequate. The house inspection process needs careful review. I had a few major issues come up after move in. During the walkthrough I did not test the appliances assuming those were new. Dishwasher and Vent did not work. The warranty person took care of the issues but a new home with major issues just does not convey the message of quality that Khov markets it as their hallmark. ... More

K. Hovnanian® Homes responded:
Hi Sohail - thank you for taking the time to provide such thorough feedback on your experience, we truly appreciate it. If you find that in the future you need to reach us for any issue please feel free to contact us at customercare@khov.com and we can pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating Quality control

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Casa Grande, AZ
  • January 09, 2020

There is a definate lack of quality control during the handover to the owner. It is clear that during the build all trash, excess nails, wires, screws are just swept into the backyard and burried. The features are not well thought out do not work well with all models. Some features do NOT have professional planning involved, it seems they where options to raise the overall purchase price. Every container of paint left was open and unsealed. Many minor details that lead to a long lasting easy to maintain home are overlooked or not an option. The finance company associated with KHOV should be audited and does not follow proper protocol. The floor is very nice. Cabinets are worth the upgraded stain. The neighborhood here has a good vibe and the abjacent open desert is nice for walks. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback, we are sorry to hear that you are not pleased with our quality control process. If you continue to have any issues please feel free to contact us at customercare@khov.com with your information and we can pass along to your local team members. Thank you! khovnanianhomes ... More

star-rating Frustrated

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Dickinson, TX
  • June 02, 2020

Run around on getting issues corrected in a timely manner. If the home owner does not follow up multiple times nothing happens. Even then the odds of getting if fix are low. Half the time they pawn you off on the sub-contractors.

K. Hovnanian® Homes responded:
Good morning! Thank you for taking time to provide feedback. We are sorry to hear that you are frustrated with your experience, and have sent your comments to local representatives for their review. khovnanianhomes ... More

star-rating Very disapointing

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Naomi C.
  • Dickinson, TX
  • May 28, 2020

I was very disappointed in my experience with K Hovnanian homes. As a single mother, I chose K Hovnanian above other builders as I believed they had superior workmanship. During the building process, several issues arose, none of which were dealt with in a satisfactory manner. Each time I was pacified with a promise to look into the issues, then when I followed up several times later, I would be told that it was now too late in the process. Some examples were: - The kitchen Island was in the wrong location, 4 inches too close to the wall where the stove is located, when I asked for it to be moved, 2 inches was cut from the island base. - During the pre-cover meeting, I arrived at the house to find they had started to install the sheetrock and all the walls were half covered. - One of the electrical outlets in the master bedroom was in a location that when the bed is in place, the outlet is not accessible. I asked several times for it to be moved before the sheetrock was installed. After much pushing, another outlet was moved, but not the one I requested. When the electrician moved the other outlet, it brought the electrical work out of code, so the builder then refused to move the outlet I had requested. - During the pre-cover meeting I pointed out the sound proofing was missing from the master bedroom, the builder assured me it would be installed before they finished the sheetrock. When I followed up a few days later, the sound proofing had not been installed. I asked for the sheetrock to be removed, the builder didn't respond to my text. When I followed up again, he told me the walls were finished and they would not remove the sheetrock. Instead they drilled 32 holes in the master bedroom sheetrock and pushed the insulation through the holes. - Most of the internal doors in the home are damaged and cut too short, they are all approx. 2 inches from the floor, so when a light is on outside the rooms. The entire rooms are lit up, making it very difficult for my children to sleep. - Several of the kitchen, bathroom and laundry room cabinets are damaged. - The master bathroom Mirror is not level - The joins on the base boards are not level, each join sticks out and is very unsightly, I mentioned this several times during walk throughs and with the builders, they just agreed with me and never fixed it. - The grout between the tiles in the foyer, second bathroom floor and shower, kitchen, master bathroom floor and shower, hallway to bedroom four all have holes. When I raised this issue, I was told they would leave grout for me to fix it. They only left one grout color, so I cannot fix the bathrooms. - The glass in the front door allows water to leak into the foyer, each time it rains I have a puddle of water on the floor at the front door. - When it rains, one side of my house has a river on the grass, which holds the water for days afterwards. At the time I purchased my home, they were building 6 other homes. Perhaps the rush to get the homes completed within the allotted 150 days from the foundation being poured, was a contributing factor to the poor workmanship in my home. However, paying almost $500K for a home that I walk around and see sub-standard work, is very frustrating and extremely disappointing. ... More

K. Hovnanian® Homes responded:
Good morning, thank you for taking the time to provide feedback on your recent experience. We have sent your comments to local representatives for review. Have a good day! khovnanianhomes ... More

star-rating I've witnessed Kids doing construction on homes.

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Missouri City, TX
  • May 12, 2020

I moved into my house during Covid and have been having work done since. The contractors are slopy and I've witnessed children working on the homes that are being built around me more that once. I feel the sloppiness of the contractors that KHOV are teaming with should be reconsidered. ... More

K. Hovnanian® Homes responded:
Good morning! Thanks for taking time to provide feedback on your homebuilding experience. Your comments have been sent over to local representatives for their review. khovnanianhomes ... More

star-rating Frustrating

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Corey B.
  • Morristown, NJ
  • March 31, 2020

House was not ready when closed. VERY POOR WORKMANSHIP

K. Hovnanian® Homes responded:
Hi Corey - sorry that are not happy with the workmanship in your new home. We will send your comments over to local representatives for their review. Thanks for taking the time to provide feedback. khovnanianhomes ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Rhonda P.
  • Pasadena, TX
  • March 10, 2020

More concerned with closing then getting it right

K. Hovnanian® Homes responded:
Good morning! Thank you for providing feedback, we are sorry to hear that you were disappointed with your homebuilding experience. We are going to pass along your comments to the appropriate local team members for review. khovnanianhomes ... More

star-rating Review

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Roberto Q.
  • Rialto, CA
  • March 03, 2020

You can hear everything between the first and second stories, even others using the restrooms. There needs to be more sound barriers added between both floors. The back yards should come finished . That’s a lot of money to come up with after you just used a lot of money for the purchase . It’s should come in the price ... More

K. Hovnanian® Homes responded:
Thank you for providing feedback on your experience. We will be sending your comments over to local representatives for their review. khovnanianhomes ... More

star-rating Unhappy Buyer!

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Horace B.
  • Oswego, IL
  • March 03, 2020

My entire Home should have all Bronze Light Fixtures and Hardware, instead it has Silver Light Fixtures and Bronze Hardware, That's not what I order for my Home.. everything I ordered was Bronze, What A Joke!

K. Hovnanian® Homes responded:
Good afternoon! Sorry to hear that you had some issues in your new home with the fixtures and hardware. We are forwarding your concerns over to the local representatives for their review. khovnanianhomes ... More

star-rating Not the best in workmanship and materials or value for price paid

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Winnifred H.
  • Scottsdale, AZ
  • January 07, 2020

We were very disappointed with our new home. The workmanship and materials were not what we expected for the price we paid for our new K. Hovnanian Home. Some of the issues -- the paint was thin, the carpet and pad are low quality even though we paid for an upgrade; the seams on the carpet are sticking out in most of the doorways; the grout work is very poor quality; a couple of the bathroom sinks were chipped and the repair work was shoddy at best; the frames of the windows and sliding glass doors are stained with paint/sealant and were not cleaned; and the house had not been thoroughly cleaned prior to our moving in. ... More

K. Hovnanian® Homes responded:
Hi Winnifred - sorry that you are not pleased with the workmanship and materials that were used in your new home. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along to the local team members. Thanks! khovnanianhomes ... More

star-rating Below Average

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 4

  • Kailyn W.
  • Arnold, MD
  • June 02, 2020

The homes are beautiful but there is not a great attention to detail. I don’t think buying a home should feel like is you v them but that was the overall feeling I had. Very limited knowledge of the builders contract on the sales side and sloppy craftsmanship inside. It feels as if there is very limited quality control on both ends. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you for providing feedback, your comments have been sent over to the local representatives for review. khovnanianhomes ... More

star-rating Unhappy Customer

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Rachel M.
  • Fowler, CA
  • March 31, 2020

Nice neighborhood, However, lacks the quality of work performed on the home (such as poor and incomplete paintwork, paint bubbles in the master bathroom walls, left cigarette butts through the front and backyard, incomplete landscaping, jobs incomplete throughout the home, trash left during building the home, and lack of consistency performed), My list of the items needing to fix continues to grow. I regret my purchase and would sell if I could. Sincerely, Unhappy with my home purchase ... More

K. Hovnanian® Homes responded:
Hi Rachel - thank you for providing feedback on your recent experience. We are sorry to hear that you are not happy with the quality of work and will send your comments over to local representatives for their review. khovnanianhomes ... More

star-rating New Townhouse in the Retreat at Millstone

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Melanie T.
  • Millsboro, DE
  • March 05, 2020

Devin in the sales department was amazing. He went above and beyond to answer questions and assist in every way possible. He always made me valued as a customer. I was reluctant to buy another KHov product due to the awful experience with my first home in Plantation Lakes. Even after 4 years in that home, I never had a 1 year walk thru. This townhouse was purchased because it is what I could afford as a single mother. KHov has the potential to be a great company, but they cut corners when hiring skilled craftsman. I have crooked walls because of drywall finishing being done sloppily. I have nail pops in a row all the way down almost every wall. This just goes to show you that they are in a hurry to slap things together. ... More

K. Hovnanian® Homes responded:
Hi Melanie - thank you for taking the time to provide feedback on your recent experience. We will pass your comments along to local representatives for their review. khovnanianhomes ... More

star-rating Poor craftsmanship

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 3

  • Anonymous
  • Richwood, TX
  • January 14, 2020

When going through looking at the framing, noticed a lot of the studs were spliced together or has a secondary board braced next to it. Lots of bad cuts where joints had open gaps. Boards were splintered or cracked and were used with support instead of being replaced. Not the quality we were expecting. ... More

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback. Sorry to hear that you are not happy with the quality in your new home. If you would like to email us at customercare@khov.com with your information we can send your concerns to the appropriate local team members. khovnanianhomes ... More

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