K. Hovnanian® Homes

star-rating (752 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes

K. Hovnanian® Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of K. Hovnanian® Homes’s 752 homeowner reviews to learn why they are the right team to build your new home.

4.4 out of 5 stars
in all areas

star-rating

752 Reviews - 162 Communities

5 ★(511)

4 ★(106)

3 ★(67)

2 ★(28)

1 ★(40)

Quality 4.3

Trustworthiness 4.4

Value 4.4

Responsiveness 4.5

star-rating K. Hovnanian® Homes - Needs to finish with quality .

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Sanjay P.
  • Bel Air, MD
  • November 23, 2019

Needs to finish with quality .. hurried work on the house affected and added sour taste to my experience

star-rating Little to no attention to detail

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Kenneth T.
  • Alvin, TX
  • November 12, 2019

A lot of issues with the construction, quality and operation of materials. The company seems very scatter brained and unorganized. The house seems like it was rushed without caring for the homeowner, hardly been in the house for six weeks and have had a plethora of issues. Had to submit two warranty claims before I was contacted. Failure to pay attention to details, simple things like leaving the gas line off, not installing strike plates on door frames. Sconces are missed bolt covers, looks tacky. Garage door off tracks, no light cover in bathroom for over a month. Still hasn’t touched up Sheetrock in laundry room after repairing the wall. A lot of contractors that are hired take 2-3 days to finish a job that takes a few hours. Often leave jobs unfinished, at least 10+ problems within the first month. No insulation on water hose spouts, which was on the list at walk through. Doors were installed incorrectly in media room and then a bad sheet rock job was done after repair. Areas of paint left not touched up. Probably would suggest people look at reviews for other companies before considering KHov ... More

K. Hovnanian® Homes responded:
Good morning Ken - thank you for providing feedback on your recent homebuilding experience. We are very sorry to hear that you are unhappy with the quality of materials used in your new home and have had to place multiple warranty calls. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along to the appropriate representatives in your area. Thanks! khovnanianhomes ... More

star-rating Somethings are great, while others are awful!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Dawn W.
  • Pasadena, MD
  • October 29, 2019

The drywall finishing and tile installation is very disappointing and after one month, neither have been resolved.

K. Hovnanian® Homes responded:
Hi Dawn - thank you for providing feedback. We are sorry to hear that you are having issues getting your repairs completed. If you would like to email us at customercare@khov.com with your contact information we can pass along to the appropriate local representatives. Thanks! khovnanianhomes ... More

star-rating Not a happy camper but I have something to build upon.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Lafayette B.
  • Mont Belvieu, TX
  • May 26, 2020

My experience with KHOV Mont Belvieu has been for the most part an positive experience. The sales person was amazing, by far the best part of this, the sales person really went above and beyond to make me feel appreciated. The finance team is very efficient, although I did have an issue with my Wind/Storm certificate making it over to my insurance company before closing. But the builder and the condition of my home was unacceptable. The floors of my home arrived late, like days before closing. Therefore I was having my home inspection while there was a ton of work still being done in my home. And when closing came my home had paint all on the wood floors, windows and window frame and shower rods fallen off in the bathroom, dead grass, marked up cabinets, etc. The closing should have been pushed back and the home needed at least an extra week of thorough work. And as of this date I'm still waiting for puchlist items to be finished two months after closing. ... More

star-rating K. Hovnanian® Homes - Sloppy.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Scott V.
  • Scottsdale, AZ
  • April 09, 2020

Sloppy. Light switches not level.

star-rating Pending Issues

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Quinice P.
  • Richmond, TX
  • March 06, 2020

It’s hard to give a review when there are still pending issues that we’re going back on forth on, hence the reason why I held off on doing this survey.. so this is the best I can give at this time

star-rating I received my home with diferent size kitchen cabinets

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Angelica H.
  • Humble, TX
  • March 03, 2020

bad response from managers, very unprofessional, I had a bad experience talking and complain for issues or mistakes that sales person made, giving a different floor plan to constructor, then I was trying to get what I choose and pay, but no luck with the manager that was very unprofessional to solve issues. also company use very cheap material, Im still having issues with door nobs falling off. ... More

K. Hovnanian® Homes responded:
Hi Angelica - sorry to read that you did not have a good experience while building your new home. We are going to send your comments over to the appropriate local representatives for their review. khovnanianhomes ... More

star-rating Eh.

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Aldie, VA
  • February 25, 2020

Make sure you get the radon tested before you buy a home -- K. Hovnanian is very quick to deny any responsibility for it. Some of the K. Hovnanian people were very responsive to our needs, and others were less so.

star-rating Overall

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Plumas Lake, CA
  • February 14, 2020

I expect more value for the money, the appliances are cheap and malfunctioned after 1 use. We're still waiting for items to be repaired after being in our home a month.

star-rating Sub par

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • David H.
  • Lorain, OH
  • January 07, 2020

Final cleaning poor, ceiling texturing poor, issues with shower grout and caulk lines, wall paint not durable scuffs easily and does not clean well

star-rating Disappointed in craftsmanship for price paid

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Shaun C.
  • Plainfield, IL
  • December 17, 2019

Lots of cracks, poor paint quality, staining and ittle attention to detail.

K. Hovnanian® Homes responded:
Hi Shaun - sorry to hear that you are disappointed in the craftsmanship of your new home. If you continue to have issues or need assistance please contact us at customercare@khov.com and we will pass along to the appropriate local representatives. khovnanianhomes ... More

star-rating Not great sales and builder customer service

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Matthew A.
  • Aldie, VA
  • October 22, 2019

The home seems built well, but during the sales process, the sales agent was horrible about getting back to us with answers to questions or when we needed to make changes. The home seems to be built well, and through the process the construction manager was pretty good. But we've had a couple issues (mostly completely dead sod and plants right at settlement) and these things still aren't resolved. I keep getting told they'll be done, but it's been over a month and nothing has been done. Followed up a few times and I just get long winded explanations and excuses. ... More

star-rating K. Hovnanian® Homes - Nice people to work with.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Glenn S.
  • Roseville, CA
  • October 09, 2019

Nice people to work with. High priced for decent quality. Didn’t love the buying process and definitely wasn’t a fan of the in house loan officer.

star-rating Very disappointed

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Bacil B.
  • Pasadena, MD
  • May 20, 2020

Sales rep was fantastic. Job foreman was very knowledgeable overall. Dealing with Kham in Florida was both exasperating and exhausting. We are retired with more than enough funds available, however, the loan representative often did not return our calls. Up until the day before settlement we were still asked to send more documentation. After living in our new home for a month we are seeing alot of finished work on walls and trim wasn't the quality of work we expected for the amount of money we paid for our home. We would not recommend Khov homes. ... More

star-rating VA

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Carrie D.
  • Van Alstyne, TX
  • May 08, 2020

The finance team was awesome! After moving in, you see a lot of cheap materials and laziness. We love our house, but going to have to upgrade on our own.

star-rating K. Hovnanian® Homes - Very stressful process!

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • League City, TX
  • May 05, 2020

Very stressful process! Had to complain to get cosmetic issues fixed that clearly needed to be fixed. Construction manager did catch a few things before me and corrected them before I had to complain. KHOV waited until last minute to schedule walk through and should’ve been done at least a week prior to closing to have appropriate time to get everything fixed. Was told if I don’t close they could delay fixing the issues for months so felt forced to close so my interest rate wasn’t affected. Running across issues the longer I’m here. Can file warranty claims for some things that did get fixed correctly on walk through. Everything should have been done right the first time.... ... More

star-rating The construction process was very difficult

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Cecilia V.
  • Celina, TX
  • February 11, 2020

During the construction, the general contractor was changed 4 times. We had issues with the constitution and was very difficult to get a response. The sales person and contractor were not coordinated. We didn't have the opportunity to get a predrywall inspection. We tried getting a meeting with someone higher than them, but no one made themselves available to hear about the issues and concerns we were having. ... More

star-rating Not happy with builder. Poor workmanship. Customer care is taking care all issues now that should had been taken care of at the beginning when the was was being built.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 5

  • Elisa C.
  • Casa Grande, AZ
  • February 07, 2020

Example of issues that should be taken care at the beginning: * door entrance could see light from outside * power in one room did not worked, * outside trim not painted correctly * garage open broken ( did any one tested) * it took 3 weeks to complete the list of the walk before closing ( if I am correct it was suppose to be completed 3 days when we got keys of the house) * we purchase a home to enjoy it not to get point out to people thing they did wrong and have to deal with fixing 3 weeks after closing) * from beginning house plans were not done as we agree . Error by salesman) * ... More

star-rating They are ok.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 2

  • Jemima D.
  • Woodbridge, VA
  • January 23, 2020

The basic materials used in half a million dollars house a joke.

star-rating New home

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Nicolas U.
  • Scottsdale, AZ
  • December 04, 2019

Could do better,if they paid more attention to details.

star-rating Okay.

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 5

Responsiveness star-rating 2

  • Edgar R.
  • Richardson, TX
  • December 03, 2019

Very friendly people although it’s best to have everything in writing! Overall the house is great, minor quality issues in building and they will respond eventually, patience is key working with them. At the end of the day, we are happy but bumpy road to get there. ... More

star-rating A few issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Ian S.
  • Olmsted Township, OH
  • October 22, 2019

Overall, we are satisfied with our new house. However, I feel that our concerns were not heard throughout the building process. Once our house was complete, there were multiple issues that still have not been fixed because we were passed on to the service department. It feels that as soon as we signed the final documents, the customer service went away. ... More

star-rating K. Hovnanian® Homes - We like the home but immediately had plumbing issues.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Sean P.
  • Plumas Lake, CA
  • October 16, 2019

We like the home but immediately had plumbing issues. This was not all Khovnanians fault as the city had connected some pipes incorrectly, but I do feel it should have been caught by an inspection ahead of time and not once we had moved in. The city finally fixed the pipes but I am still waiting for KHovnanian to replace my grass. ... More

star-rating Smart homes that aren’t smart

Quality star-rating 4

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Roanoke, TX
  • October 02, 2019

House is great but add on smart package and you aren’t being smart. A total waste of money and time spent in having to chase what you paid for. Months later and still not working nor complete with no estimated completion date given. I would suggest if you want a smart home you do it through an outside party. After care is hit and miss. Twice we have waited home for our punch list items to be completed with no shows. Totally disorganized and very disappointing. ... More

star-rating K. Hovnanian® Homes - do not let them rush your close

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • James D.
  • Buckeye, AZ
  • March 15, 2020

do not let them rush your close

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