K. Hovnanian® Homes

star-rating (878 reviews in all areas)

What Homeowners Have to Say About K. Hovnanian® Homes in Cleveland

Read the 53 homeowner reviews of K. Hovnanian® Homes's new homes in the Cleveland area. Cleveland homeowners rated K. Hovnanian® Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Cleveland area

star-rating

53 Reviews - 4 Communities

5 ★(34)

4 ★(7)

3 ★(8)

2 ★(1)

1 ★(3)

Quality 4.1

Trustworthiness 4.3

Value 4.3

Responsiveness 4.4

star-rating K. Hovnanian® Homes - Great staff and very helpful through out the whole home buying

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Vaibhav P.
  • Painesville, OH
  • January 07, 2020

Great staff and very helpful through out the whole home buying process

star-rating Great Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Julianne J.
  • Olmsted Township, OH
  • November 28, 2019

We had never built a home before, so we didn't know what to expect. During the process we were kept informed about everything, and everyone we dealt with was professional but friendly. They were truly concerned that our house met our specifications and all of our questions we're answered. Overall a great experience and a great home! ... More

star-rating Love it

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Patrick E.
  • Lorain, OH
  • November 12, 2019

Our home had a great construction manager that kept us informed and apprised of the different phases of construction. Plus construction was done a week early than originally told. Everything went smooth

star-rating KHov has been great, professional and prompt

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Brenda C.
  • Lorain, OH
  • October 10, 2019

I’ve had a great experience with KHov since the buying process and months after closing. They’ve been helpful and prompt in addressing minor issues I’ve experienced. I highly recommend KHov.

star-rating Martin run

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Lynn M.
  • Lorain, OH
  • October 09, 2019

Love my home

star-rating K. Hovnanian® Homes - To ask for what they want and you all will try and make it happen

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Starlatease S.
  • Lorain, OH
  • October 03, 2019

To ask for what they want and you all will try and make it happen

star-rating Great team.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • North Ridgeville, OH
  • January 07, 2020

Everyone has been supportive and helpful throughout the whole process. Made a potentially tedious process fun and enjoyable!

star-rating The home building experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Sr., T.
  • Painesville, OH
  • July 21, 2020

Basically the home building experience with KHov has been a good one. There have been a few "bumps in the road " along the way, but they were handled professionally by the KHov personnel in a timely and complete fashion.

star-rating Excellent experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Chad M.
  • Lorain, OH
  • October 31, 2019

Very happy with the ease of the entire process.

star-rating K. Hovnanian® Homes - Everyone I worked with was responsive and followed up in a timely

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • John K.
  • North Ridgeville, OH
  • July 28, 2020

Everyone I worked with was responsive and followed up in a timely manner.

star-rating beautiful home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Jeremiah R.
  • North Ridgeville, OH
  • February 26, 2020

We are very happy with our purchase! No part of the process was mysterious and the communication was clear and effective.

star-rating Great experience!

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Michael C.
  • Painesville, OH
  • July 04, 2020

Wendy is an incredible sales person!! Very flexible and fun to work with. Steven, Nick and Jake have been very responsive to resolve issues. Everyone is professional, friendly and knowledgeable. Your team is top notch!

star-rating K. Hovnanian® Homes - Over all it was a great experience with khovanian builders, only

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • James P.
  • Painesville, OH
  • April 21, 2020

Over all it was a great experience with khovanian builders, only thing I would say is I wish you could have a little more time to make changes. You always think of other things you would like to add or change and 7 days is not enough.

star-rating Nice home - just some minor cosmetic touch ups were needed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Katherine V.
  • North Ridgeville, OH
  • October 15, 2019

Friendly and responsive staff from sale and mortgage company, to on site staff to address any issues.

star-rating Mistakes were corrected

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Lorain, OH
  • January 14, 2020

We had a rough start with the planning of our home. The wrong design was submitted, and we weren’t told about the siding color restrictions. Ultimately everything was corrected and we are very satisfied.

star-rating need to be more responsive

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • North Ridgeville, OH
  • April 23, 2020

Before the keys are handed over make sure everything is ready for the homeowner

star-rating Cornerstone

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Tara J.
  • Lorain, OH
  • November 21, 2019

Sales manager (Marlene) and construction manager (Keith) were great. A few bumps along the way, but that’s to be expected. The recommended mortgage broker was a NIGHTMARE. Would not recommend him to anyone.

star-rating Second time writing this!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 1

  • Kim W.
  • Lorain, OH
  • October 07, 2019

So the staff determined that my first review had to be redone because I named directly who was the problem. Well how else can you fix the problem if you can’t identify it? Let’s just say we are extremely happy with the house, but completely unhappy with the loan process. The financing process. The unnecessary stress process from there person handling the finances. I hope this is better and complies with your restrictions. ... More

star-rating Overall bad experience

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Joy C.
  • Olmsted Township, OH
  • January 23, 2020

Overall bad experience building a new home. The mortgage and title companies they make you use lack severely in communicating with their customer. The sales consultant, design consultant, and construction manager, Sarah, Jocelyn, and Joe, lacked empathy to issues we had and at times could be down right rude. We have been in our house for a little over a month now and are having contractors come pretty much every weekly to fix issues we’re finding. I’m sure this is not uncommon for a newly built home but I feel this whole process could be improved if the customer is allowed to come and visit their home until the day they get their keys. I personally would never build with k hov again after this experience. ... More

K. Hovnanian® Homes responded:
Good morning Joy - thank you for taking the time to provide feedback. We are very sorry to hear that you did not have a good experience and are having a lot of issues. If you would like to email us at customercare@khov.com we can send along your concerns to the appropriate local team members in an effort to help. Thank you! khovnanianhomes ... More

star-rating Great floor plans! No room for negotiations!

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Olmsted Township, OH
  • November 21, 2019

Overall great company for building modern homes, however dissatisfied with the inability to make slight changes to the floor plan, and charging for the 2nd outside garage light was petty. Poor choices on countertops and flooring. Items that should be part of standard are added as upgrades such as normal size toilets, etc. The paint and cleaning were very poor. The house was delayed by a month due to incorrect plans submitted to the city, with no sense of urgency or any offerings of compensation (I paid hotel room an extra month). Other than apologies and it’s only an estimate on delivery, no efforts were done to bring it closer to the due dates. Sarah the sales manager was great and courteous as well as Joe L the construction manager. ... More

star-rating Sub par

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • David H.
  • Lorain, OH
  • January 07, 2020

Final cleaning poor, ceiling texturing poor, issues with shower grout and caulk lines, wall paint not durable scuffs easily and does not clean well

star-rating Asbury Pointe

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Painesville, OH
  • August 05, 2020

Woodwork was poor! Way too much caulking to cover up too long/too short cuts and gaps. Electrical was barely adequate and placement of receptacles and switches should really be done BEFORE they’re installed. Feel like not nearly enough pride was taken by the various subcontractors, especially for the price point of these homes! ... More

star-rating A few issues

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Ian S.
  • Olmsted Township, OH
  • October 22, 2019

Overall, we are satisfied with our new house. However, I feel that our concerns were not heard throughout the building process. Once our house was complete, there were multiple issues that still have not been fixed because we were passed on to the service department. It feels that as soon as we signed the final documents, the customer service went away. ... More

star-rating Disappointing management

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Cory P.
  • Painesville, OH
  • April 14, 2020

Our project managers made this a negative experience. Issues came up and it took longer than expected for them to be resolved. It was clear that nobody checked the work before our walk through because we had to point out major and minor issues, I thought that was there job and we were supposed to walk through to make sure everything looked good. One major issue is our garage door wouldn’t shut all the way and did not open or close properly and this was brushed off that it was fine. We weren’t able to use the hand rail on the stairs without it giving us splinters it was so rough. The stone on the fireplace was not finished. Our front door did not open or close properly. I also don’t think it should be the homeowners job to inspect every single room for paint mistakes and every single window to make sure they open easily. Issues were also brought up at the walk through that either weren’t addressed or they were addressed after we moved in. We were also told a cleaning crew had been in even though the floors were covered in dirt. My husband was told in person we received a new furnace filter but the one we have was never replaced with a new one prior to moving in (still hasn’t been replaced). On top of that after we moved in it took them about two weeks to move a portapotty off of our property. I had brought this up to them about a week after moving in and it took multiple texts asking it for it to be moved before anything was actually done. Our managers could have easily moved this themselves after being told once since they walk past it everyday, but a few weeks went by before moving it 10 feet across the street. Pleased with our home, but not pleased by the way these mangers blew concerns off they were advised of and the lack of care they had. hopefully they learn how to prepare future homes before a walk thru and cater to the buyer considering how much money were all spending on these homes. ... More

star-rating Lot 70

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Jocelyn S.
  • Olmsted Township, OH
  • December 11, 2019

Sales was amazing!! Design was great!!! Everything after that was awful. No one was on the same page, responsiveness was not timely at all nor was the care of the customer...who is funding the whole project! There was no way the customer could make any changes but if the builder made a change there was no communication regarding it to the customer. Builder was more loyal to contractors who had an extremely low level skill than they were for the customer. ... More

K. Hovnanian® Homes responded:
Hi Jocelyn - thank you for taking the time to leave feedback on your experience. Sorry that you had some issues with the responsiveness of your local team. If you continue to have any issues or need further assistance please feel free to contact us at customercare@khov.com
Thank you! khovnanianhomes
... More