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K. Hovnanian® Homes Reviews in Essex County, NJ

What Essex County Homeowners Have to Say About K. Hovnanian® Homes.

Read all 20 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Essex County area. Essex County homeowners have rated K. Hovnanian® Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

K. Hovnanian® Homes

has 4.1 out of 5 stars in Essex County Area

20 Reviews in Essex County Area

Star Rating Breakdown

5 ★ 9

4 ★ 7

3 ★ 1

2 ★ 3

1 ★ 0

Ratings by Category

Overall 4.1

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 4.3

Customer Reviews

K. Hovnanian® Homes - Overall, Great experience.

  • Donna P.
  • Verified HomeBuyer
  • September 28, 2021
  • Cedar Grove, NJ

Overall, Great experience. Met all my expectations. Very responsive to issues.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

K. Hovnanian® Homes - The sales staff were very helpful and informative during the

  • Nicholas Y.
  • Verified HomeBuyer
  • July 27, 2021
  • Cedar Grove, NJ

The sales staff were very helpful and informative during the building process. They advised us as to the construction progress of our home. The construction manager was also informative and responded promptly to any questions and performed any “touch ups” in a timely manner.

K. Hovnanian® Homes responded:
Thank you Nicholas - enjoy your new home! khovnanianhomes

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Anthony and Michele were amazing!!

  • Christina G.
  • Verified HomeBuyer
  • July 01, 2021
  • Cedar Grove, NJ

We couldn’t be more happy with our new home. Anthony and Michele helped us every step along the way.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

K. Hovnanian® Homes - Jimmy has been great.

  • Raghav Y.
  • Verified HomeBuyer
  • April 16, 2021
  • Cedar Grove, NJ

Jimmy has been great.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Extremely happy !

  • Dinika D.
  • Verified HomeBuyer
  • September 30, 2020
  • Cedar Grove, NJ

Loved the sales process and the thoroughness of the sales team and the after sales service and support offered post the sales! So far we don't have complaints and are extremely happy with the support we are receiving from the staff - construction staff, maintenance staff! Would recommend friends to purchase here due to the location and our experience!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

From the Sales Agents to the Project Managers, KHov townhomes are 5 stars!

  • JR., R.
  • Verified HomeBuyer
  • September 28, 2020
  • Cedar Grove, NJ

Our experience purchasing a KHov townhome was exceptional. We found the sales staff super knowledgeable and readily available to answer questions even after we moved in! The home is well built, great design and very comfortable living. The project manager for our unit was exceptionally responsive and available. We cannot say enough good things about him. We would highly recommend KHov to family and friends!!! And in fact we have done so!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Excellent

  • PETER S.
  • Verified HomeBuyer
  • November 12, 2019
  • Cedar Grove, NJ

Excellent overall

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

K. Hovnanian® Homes - Our sales agent and the workman supervisor/follow up were great!

  • Judy P.
  • Verified HomeBuyer
  • August 31, 2021
  • Cedar Grove, NJ

Our sales agent and the workman supervisor/follow up were great! Always there to help. Little disappointed in the issue of the ability to have a natural gas BBQ installed where we wanted. We were misinformed and did not get the correct answer until a week before closing.

Total Score 5


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

Easy procedure

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2020
  • Cedar Grove, NJ

Sales agent was superb to work with. Smooth transactions from down payment to closing. Interior finished product needs work. Clearly done quickly in order to move to next home. Under warranty so has to be fixed. Just would have been nice to have it done right to begin with.

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Pandemic May Have Cut Some Quality Control Costs

  • Daniel M.
  • Verified HomeBuyer
  • August 07, 2020
  • Cedar Grove, NJ

My wife and I just recently moved into a beautiful new townhouse in the new Hilltop community in Cedar Grove, NJ. We love the layout, space, and location of our new home. Our only complaint would be with some of the quality of work. It seems the pandemic may have forced Khov to cut some costs, and our townhouse quality suffered a bit. There seem to be a bunch of small things wrong, that you would believe wouldn't have passed quality control in the past. For instance, our optional luxury soaking tub leaked the very first time my wife used it, causing leaking through the ceiling on the ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Very Happy so far

  • MANAN S.
  • Verified HomeBuyer
  • March 11, 2020
  • Cedar Grove, NJ

the house buying process was very smooth. The responses and feedback from the KHOV team was very satisfactory.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

K. Hovnanian® Homes - The home is built in a hurry.

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2021
  • Cedar Grove, NJ

The home is built in a hurry. It is great to be on time, but some details can be improved.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

K. Hovnanian® Homes - some of the work is just thrown together.

  • Julius C.
  • Verified HomeBuyer
  • December 10, 2019
  • Cedar Grove, NJ

some of the work is just thrown together. It a production not done with care.

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

I rate Khov homes as very good.

  • Lisa L.
  • Verified HomeBuyer
  • July 28, 2020
  • Cedar Grove, NJ

Though there were some problems at move in, I love my new house. Unfortunately, there was a gas issue at closing. I called in a ticket, and the plumber came but was not able to find it. A month later I still smelled gas. A different plumber came who found the leak and replaced the piece that was defective. I'm glad the problem was solved, but disappointed the first visit did not resolve the problem.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

We had few issues.

  • Dan N.
  • Verified HomeBuyer
  • July 01, 2020
  • Cedar Grove, NJ

Even though we did not move to the new home: *our sink has RUST on it and its has to be fixed or changed. They said it will be fixed. I wanted to be documented that if after being fixed the sink still started rusting, IT HAS TO BE CHANGED. *as a result of rain, our basement got wet and had some water. it is very very bad to move to a house which damaged by rain water. *The sump pump was not draining. This problem has been fixed. *The air filter for air condition system was so bad and it was black even though no one used it yet. They put the used and damage one in there!!. This problem has ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Excellent location

  • Shamim M.
  • Verified HomeBuyer
  • August 13, 2021
  • Cedar Grove, NJ

The overall experience is fine but there is a major issue with the noise and frequency of sump pump. The quality assurance needs to be enhanced. The location is great with nearby bus and trains stations with direct trains/buses going to New York. Great access to shopping areas and parks.

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Honest, willing to assist and responsive

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2021
  • Cedar Grove, NJ

The sales process was rushed with many material information provided seemingly on an ad-hoc basis instead of thoroughly explained at the outset. Materials used for the construction feel cheap, especially the upgraded kitchen that comes at a material premium, and the stairs and the bathrooms, which are visibly deteriorating only a few weeks after moving-in. The main issue for us is the quality of the finishes. Despite the best effort of the builder's team, it remains below par. Responsiveness to issue, honesty and willingness to assist from the builder's team has been outstanding. Although it ...

K. Hovnanian® Homes responded:
Good morning, we are sorry to see that you are disappointed in the quality of finishes in your new home. We will forward your comments to the local team for follow up. Thank you! khovnanianhomes

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 5

K. Hovnanian® Homes - My overall homebuying experience was not the best with Khov.

  • Krishna P.
  • Verified HomeBuyer
  • July 28, 2021
  • Cedar Grove, NJ

My overall homebuying experience was not the best with Khov. We have purchased many homes before in the past and have not come across a process as difficult than this. No accommodations were made for me and my family while closing, most of our requests to tweak something in the house were denied, and the khov lending agents didn’t communicate with each other, in turn they ended up duplicating efforts when seeking information from us. Over all the realtor working as the khov middle man between buyer and seller was great, he tried to make our requests happen but it seemed to be out of his ...

K. Hovnanian® Homes responded:
Hi Krishna - thank you for taking the time to provide feedback, we are sorry to hear that it was not the best experience. I am sending your comments to the local team for review. khovnanianhomes

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Craftsmanship and Buying Experience

  • Anonymous
  • Verified HomeBuyer
  • August 24, 2021
  • Cedar Grove, NJ

The whole buying experience through sales process through underwriting process along with final move-in state of craftsmanship of property is worst we have experienced. When we finally moved into new house, the craftsmanship of paint, cleaning, and high traffic area was neglected. This required us to continue chase construction management to improve quality of work. The white glove service for new home ownership was non-existent for luxury developer such as K Hovnanian as promised during initial Sales Process. This was one of our worst experience at buying new construction, which we still ...

K. Hovnanian® Homes responded:
Good Morning! Thank you for taking time to provide feedback. We are sorry to hear that you did not have a good experience and are having issues getting repairs done. We are sending your comments to the local management team for further review. khovnanianhomes

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Through website, seemed very professioal. The step by step videos of buying a home where very useful.

  • JOHN B.
  • Verified HomeBuyer
  • March 26, 2021
  • Cedar Grove, NJ

We put a deposit down on our hosue 6 months before it was built as soon as it was listed for sale. The intial incentive to buy was 15k, the first day we arrived, there where no Clairmont's available and we where told we would be notified when they would be ready. 3 days later we got the call and we put down the deposit right away, only to find out the 15k dropped to 10k and even though we where there with check book in hand 3 days prior and they didn't have the unit available that was posted online, they didn't honor the original incentive. Through out the process, they are no lists to tell ...

K. Hovnanian® Homes responded:
Good morning John - thank you for taking the time to provide feedback, we have sent your comments to the local division for review. Have a good day! khovnanianhomes

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1