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K. Hovnanian® Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About K. Hovnanian® Homes.

Read all 306 verified reviews from homeowners that built a new home with K. Hovnanian® Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated K. Hovnanian® Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of K. Hovnanian® Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

K. Hovnanian® Homes

has 4.5 out of 5 stars in Phoenix-Mesa Area

306 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.6

Customer Reviews

New home

  • Nicolas U.
  • Verified HomeBuyer
  • December 04, 2019
  • Scottsdale, AZ

Could do better,if they paid more attention to details.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

The experience with sales, construction and mortgage was great - up until closing and delivery of my home.

  • Emily C.
  • Verified HomeBuyer
  • December 06, 2021
  • PHOENIX, AZ

The house was NOT ready to be handed over to me and I have a list of over 15 items that need to be repaired with contractors in my house almost daily! The construction team totally dropped the ball and the quality of the workmanship of the house is terrible! I can't believe the amount of defects and things that need to be fixed!! It is unacceptable for the amount of money I paid for this house.

K. Hovnanian® Homes responded:
Morning Emily - thank you for providing feedback on your recent experience. We are sorry that you are having some issues with repair work being completed and will send your comments to the local team for follow up. khovnanianhomes

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 4

The sales office girls were very helpful

  • Josephine A.
  • Verified HomeBuyer
  • September 23, 2021
  • CASA GRANDE, AZ

For how long we had to wait, I’m not so satisfied. Things still need to be fixed, workmanship was horrible. You need to hire people that know what they are doing. Covering a grout mistake is terrible. My grout is horrible. Was told nothing can be done. I’m sure I will in time love my house.

K. Hovnanian® Homes responded:
Good Morning Josephine - I am sending your feedback to the division for follow up - thank you, have a good day! khovnanianhomes

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

K. Hovnanian® Homes - do not let them rush your close

  • James D.
  • Verified HomeBuyer
  • March 15, 2020
  • Buckeye, AZ

do not let them rush your close

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

(BEWARE)

  • Timothy S.
  • Verified HomeBuyer
  • July 20, 2022
  • MARICOPA, AZ

So far been in our place for less then a month and already finding many flaws. Doors uneven and not closing properly. Cheap paint that are chipping, stucco not filled around the exterior light. With a bunch of excuses with why certain imperfections around a brand NEW HOUSE that was just built. At the end of the day you get what you paid for. Quick build with cheap products and materials. A few great folks and some that will provide great service and care. And some that will initially show that they care, but once you close and you receive the keys it's "slow" to resolve issues. Really sucks ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

K. Hovnanian® Homes - Limited choices in updates for price point of home, Poor quality

  • Diana Y.
  • Verified HomeBuyer
  • November 15, 2021
  • Cave Creek, AZ

Limited choices in updates for price point of home, Poor quality of installation of cabinets, poor quality in outside stucco and paint of home. Water Softener blew gasket and flooded the garage with 3" of water within first 10 days of move in. Water damage to inside and garage sheetrock, epoxy flooring and baseboards. 18 days later still not repaired. I like the home very much however would not purchase if I had to do over again.

K. Hovnanian® Homes responded:
Hi Diana - thank you for taking some time to provide feedback, we are sorry to read that you are waiting on some repairs and have sent your comments to the appropriate local reps for further review. Have a good day! khovnanianhomes

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Would have beeen better if the time was actual taken

  • Anonymous
  • Verified HomeBuyer
  • May 31, 2022
  • Phoenix, AZ

This house is not worth the amount we paid for! We still have many touch ups/going over old jobs that these “workers” did. The level of professionalism was at a 2! When we first came in we were told weekly updates/pictures. That didn’t happen! Please make sure before you sign what you are getting in to

K. Hovnanian® Homes responded:
Hi Beatriz, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review. khovnanianhomes

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

K. Hovnanian® Homes - During the process of building there is no process procedures

  • Rasool R.
  • Verified HomeBuyer
  • November 11, 2021
  • SCOTTSDALE, AZ

During the process of building there is no process procedures in place to check the quality of work done by venders . I had to bring the defective workmanship to managment of K Hov Personnel and lake of get things done ,before the next step .most thing done just before or after closing .slow respond

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Tracy was wonderful BUT

  • Robert M.
  • Verified HomeBuyer
  • December 02, 2021
  • GLENDALE, AZ

Once we signed for the house it all went down hill from there. We are just another number they will eventually get to. A long list from the gold key walkthrough was never taken care of.. I’m sitting at just over a month in the house and the list is just as long. Biggest items dishwasher, electrical panel door and my kitchen hardware still not fixed. SMH lesson learned cause now they got the money for the house they don’t feel the need to fix the crap they fell short on

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Contractor mania

  • Rachel R.
  • Verified HomeBuyer
  • December 21, 2020
  • Glendale, AZ

Khov does not hold their contractors accountable particularly their HVAC system. In Arizona, a good HVAC system is vital. Three months in and no solution in sight.

Total Score 3


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

DO NOT USE KHOV FINANCING !!!!

  • Tracy B.
  • Verified HomeBuyer
  • July 23, 2022
  • MARICOPA, AZ

My house buying experience has been truly an unforgettable one. When I began this process, things were pretty much straight forward, seemingly less. Working with Sabrina was a delight, I went the design center, very excited, they were extremely helpful. I decided to use KHOV financing... BIG mistake... From the very first time I spoke with my loan officer Diandra things were chaotic. She called to inform me that she was unable to pull "One" of my credit reports, which I thought was odd since she was able to obtain the other two! She proceeded to confirm my SSN, stating "ins you social ...

K. Hovnanian® Homes responded:
Hi Tracy, we're sorry to hear that your experience was less then stellar. We will pass along your comments to local management for further review. khovnanianhomes

Total Score 2


Quality 5

Trustworthiness 1

Value 5

Responsiveness 5

Responsiveness to Issues is very very poor

  • Vijay P.
  • Verified HomeBuyer
  • August 19, 2020
  • Casa Grande, AZ

I had issue with Mailbox keys and kHOV has been pointing fingers on others like USPS and they point to HOA & in turn HOA says it's builder who made the mistake. I as home owner & tenant are going in circles from almost 2 weeks and so far we don't even know who owns this problem but the Owner & Tenant is suffering. This is not acceptable, period.

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 1

Horrible / shady realtor

  • Bryan H.
  • Verified HomeBuyer
  • December 08, 2020
  • Scottsdale, AZ

I worked with Shane. He was untrustworthy and ruined the entire experience for me. He/you were inflexible with deadlines and dates. I was not local, and worked during the day. I was lead to believe if I didn't comply with his schedule, I would push my closing back and potentially lose out on the deal. I will not be recommending KHOV for anyone to build. On the positive side - Mark (construction) has been extremely helpful and did his best to help turnaround my experience.

Total Score 2


Quality 4

Trustworthiness 2

Value 4

Responsiveness 4

Biggest concern was actual financing of home

  • Emiliano M.
  • Verified HomeBuyer
  • September 15, 2020
  • GLENDALE, AZ

Many of the frustrations from our home purchase came from the financing of the home itself. We were voiced that we would be saving 7k off the price of our home by going through their mortgage lender, and ultimately it was a disastrous experience. I understand wholeheartedly that when selling a home and buying another, there will be many more stressors involved than our first home purchase where our main concern was just purchasing the home. However, the amount of additional (and ridiculous) documents needed, the fact that the home appraised for 15k less than the settled upon price ...

K. Hovnanian® Homes responded:
Good morning! Thanks for providing feedback on your recent experience, we are sorry to hear that you were not happy with the financing. We have sent your comments over to local team members so they can review, have a good weekend! khovnanianhomes

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 5

Quality control

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2020
  • Casa Grande, AZ

There is a definate lack of quality control during the handover to the owner. It is clear that during the build all trash, excess nails, wires, screws are just swept into the backyard and burried. The features are not well thought out do not work well with all models. Some features do NOT have professional planning involved, it seems they where options to raise the overall purchase price. Every container of paint left was open and unsealed. Many minor details that lead to a long lasting easy to maintain home are overlooked or not an option. The finance company associated with KHOV should be ...

K. Hovnanian® Homes responded:
Good morning! Thank you for taking the time to provide feedback, we are sorry to hear that you are not pleased with our quality control process. If you continue to have any issues please feel free to contact us at customercare@khov.com with your information and we can pass along to your local team members. Thank ...

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Not the best in workmanship and materials or value for price paid

  • Winnifred H.
  • Verified HomeBuyer
  • January 07, 2020
  • Scottsdale, AZ

We were very disappointed with our new home. The workmanship and materials were not what we expected for the price we paid for our new K. Hovnanian Home. Some of the issues -- the paint was thin, the carpet and pad are low quality even though we paid for an upgrade; the seams on the carpet are sticking out in most of the doorways; the grout work is very poor quality; a couple of the bathroom sinks were chipped and the repair work was shoddy at best; the frames of the windows and sliding glass doors are stained with paint/sealant and were not cleaned; and the house had not been thoroughly ...

K. Hovnanian® Homes responded:
Hi Winnifred - sorry that you are not pleased with the workmanship and materials that were used in your new home. If you continue to have issues please feel free to contact us at customercare@khov.com and we can pass along to the local team members. Thanks! khovnanianhomes

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

The inept personnel who managed our account and oversaw our mortgage process.

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2022
  • GLENDALE, AZ

You're getting a vastly overprice "starter" home simply because of market conditions. You get a bathroom with one towel rack for two sinks and no medicine cabinets. You get 10'x10' bedrooms, barely large enough for a queen size bed and a bureau. Their design centers offer limited, but overpriced, selections.

K. Hovnanian® Homes responded:
Hi Fred, thank you for your feedback. We will share your comments with local management for their review. khovnanianhomes

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Bummed

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2022
  • Cave Creek, AZ

Home took more than one year to complete. While this is frustrating, I believe Covid has a lot to do with materials and timing. I did not get the lot I wanted because I was strongly encouraged to get another lot as the one I wanted was supposed to take a lot longer to complete--both mine and the lot I wanted completed at the same time. Such a huge disappointment. The model is misleading. IThe models make the backyard look significantly larger than the reality. Also, one of the building staff told me he thought the lots in the row of homes where mine is located are significantly shorter by ...

K. Hovnanian® Homes responded:
Hi Cheryl - sorry to hear that you are disappointed with your recent home building experience. I will send your feedback over to the local management team for review. Have a good day! khovnanianhomes

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

K. Hovnanian® Homes - A lot of different small problems through the house that should

  • Thalia V.
  • Verified HomeBuyer
  • June 08, 2021
  • GLENDALE, AZ

A lot of different small problems through the house that should have been fixed prior to giving me the keys. The whole process with the sales agent was terrible .

K. Hovnanian® Homes responded:
Hi Thalia, thanks for taking the time to provide feedback. We are sorry to hear that you're experiencing some problems throughout the house. I am sending your comments to local reps for their review. khovnanianhomes

Total Score 2


Quality 1

Trustworthiness 1

Value 4

Responsiveness 2

2020 Verrado

  • Brian A.
  • Verified HomeBuyer
  • June 02, 2020
  • Buckeye, AZ

Good communication during the build process. Drastic change in customer service after closing. Very disappointed. Wouldn’t recommend based on post close customer service alone.

K. Hovnanian® Homes responded:
Good morning! Sorry to hear that you would not recommend based on the post close customer service. Your comments will be forwarded to local representatives for their review. Have a good day! khovnanianhomes

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

K. Hovnanian® Homes - Very very poor quality and construction.

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2022
  • PHOENIX, AZ

Very very poor quality and construction. Not able to settle down because of repairs after repairs .

K. Hovnanian® Homes responded:
Hi Radhika, thank you for taking the time to leave a review. We've seen your message and will pass it along to local management for further review. khovnanianhomes

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Heard they were a great builder, except my home was the sour LEMON HOUSE

  • Debra M.
  • Verified HomeBuyer
  • March 08, 2021
  • Buckeye, AZ

buyer be aware.... poor subcontractors, horrible electrical company they used, sheet rock was riddled with silver fish, still dealing with that problem, had to hire a bug control company. poor workmanship..... the sour lemon house

K. Hovnanian® Homes responded:
Good morning Debra - thank you for providing feedback on your recent experience, we have sent your comments to local reps for review. Have a good day! khovnanianhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 4

Responsiveness 2

The sales personnel was great and so were the customer service staff. However, the contractors did a terrible job building the home and it felt more like a fixer upper rather than a new house. I will NEVER buy another K Hov properly nor tell someone else

  • Gregory D.
  • Verified HomeBuyer
  • December 30, 2020
  • Maricopa, AZ

1. The foundation had a chunk of concrete missing. 2. The cabinets in the kitchen was missing paint 3. The walls throughout the entire house was half painted. 4. The drywalls had multiple texturing imperfections 5. The sink pedestal was installed off centered and rotated 6. The side walk and the front porch had a height difference causing a trip hazard. 7. The drain pipe in the master bathroom tub wasn't properly installed which caused the cap to constantly fall into the tub. 8. All of the towel and toilet paper fixture were literally dangling on the walls 9. the drip pan to the hot water ...

K. Hovnanian® Homes responded:
Good morning Gregory - Thank you for taking time to provide feedback. We are very sorry to hear that you experienced so many issues. We have sent your comments to local reps for review. Have a good day! khovnanianhomes

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Would never recommend a KHov home

  • Joseph L.
  • Verified HomeBuyer
  • May 20, 2020
  • Casa Grande, AZ

Worst home buying experience I have ever had, Who cares right? the house is sold. My keys to the home were left on my kitchen Island, The sales agent did not even have the decency to deliver the home keys personally, whether she liked me or not, it is the professional thing to do. I have already had the house torn apart due to a water leak, and who knows when the cabinets will be complete. I paid $81.00 with a receipt provided to one of the customer service managers named Jeff for an electrician to come in and deal with a bad arching outlet, I Truly was afraid of a house fire, Yeah Yeah we ...

K. Hovnanian® Homes responded:
Good morning! Thank you for taking time to provide feedback on your recent experience, your comments have been passed along to the appropriate local representatives for their review. Have a good day! khovnanianhomes

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Wish I would have bought from another builder

  • Jason L.
  • Verified HomeBuyer
  • October 03, 2019
  • Casa Grande, AZ

At the beginning the buying process was normal until our salesman ( who is no longer employed ) started lying and giving us the run around. After the home was completed and during the final walk through we hired an independent inspector and he found numerous issues with the home and some were even code violations. None of these issues only a few of these items have been addressed but none of the code violations have. At this point I have been advised to contact the Registers of Contractors (ROC) to help us get these issues addressed and fixed. I wish that it would not have to come to this but ...

K. Hovnanian® Homes responded:
Hi Jason - sorry that you had a negative experience while building your new home with us. If you have any further issues and would like to email us at customercare@khov.com we will forward to the appropriate local representatives. khovnanianhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3