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What Homeowners Have to Say About John Wieland Homes

John Wieland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of John Wieland Homes’s 153 homeowner reviews to learn why they are the right team to build your new home.

3.9 out of 5 stars
in all areas

153 Reviews - 10 Communities

5 ★(72)

4 ★(29)

3 ★(25)

2 ★(14)

1 ★(13)

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Not satisfied

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

  • James H.
  • Hoschton, GA
  • June 05, 2019

We have had leaking basement. Leaking irrigation system that cost us hundreds extra in water bill. Wood stairs that had spots on them. They tried to sand them and repaint them but still not great. Builder came across like he cared at first but didn’t repair things he said he would in the end. Grout in master bath was wrong color and now repair can’t be made because grout won’t match and they don’t know what color it is to match. Multiple cases where I stayed home for work to meet someone for repair and no one showed up or called. ... More

John Wieland Homes responded:
We sincerely apologize that you experienced these issues and we have shared this feedback with local leadership. Please reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. ^SG johnwielandhomes ... More

Way too many small details

Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

  • Victor S.
  • Marietta, GA
  • July 01, 2019

Do not trust when the they say they will take care of things after inspection and before closing. Way too many small stuff that keeps coming out and it is difficult to get confirmation on when things are going to be completed.

John Wieland Homes responded:
We're disappointed to hear that you haven't had a good experience with our inspection team and we encourage you reach out to us at socialcare@pultegroup.com if you'd like to talk to us more about these issues. --Sarah L. johnwielandhomes ... More

Mixed experience so far

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

  • Anonymous
  • Decatur, GA
  • September 18, 2019

Although I love my home and enjoy the space, location, layout and environment fully, I'm disappointed at the responsiveness from Pulte. Several promises were made that issues identified during inspection would be fixed just after closing and nothing has been addressed despite many requests. Selling the homes is clearly the priority but standing by promises takes a back seat. If these things could be addressed in a timely way, I would have given my experience 5 stars. ... More

John Wieland Homes responded:
We are disappointed to hear that you have had a hard time getting your concerns addressed. Please email socialcare@pultegroup.com so that our team can look into the situation. ^Abby johnwielandhomes ... More

Underwhelming

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

  • Eric M.
  • Marietta, GA
  • June 11, 2019

Original projected date of completion was Nov 2018; we didn't close until April 2019 so ended up extending our stay in an apartment far longer than expected. Project was mismanaged for the first 6 months, then a rush job thereafter. Even after closing the first month and a half was dedicated to dealing with poor workmanship. Our master shower leaked into the kitchen below the morning after closing. After two weeks of walking through my daughter's bedroom at 5AM for two weeks to take a shower before work, we contacted the some VPs in the warranty group and finally got some progress. Air conditioners were wired incorrectly and did not work, took multiple trips out to correct. The workers in an adjacent lot drove over our Comcast cable tap, which took Comcast about 3 trips out the to house to figure out. Overall this was a disappointing experience. ... More

John Wieland Homes responded:
Thank you for letting us know about these issues. We're very sorry to hear that you had a disappointing experience and have shared your feedback with local leadership. If you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. –Sarah johnwielandhomes ... More

Final Home

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

  • Edward A.
  • Alpharetta, GA
  • June 05, 2019

I like the location I bought in, I like the design(minor things I would change) of the home. The representatives from Pulte were professional but I felt that they were overwhelmed with scope of the project. I had several punch list items. They were not addressed until I made several calls to upper management. Bottom line, I believe that there are not enough line workers to handle the day to day operation. ... More

Have some issues

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

  • Paul B.
  • Hoschton, GA
  • May 07, 2019

Drywall was done poorly All exterior doors have chunks of wood missing or divots Had about 30 needed addressed right after closing

John Wieland Homes - Various issues cause major concerns

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

  • Andrew M.
  • Alpharetta, GA
  • December 02, 2020

Various issues cause major concerns

John Wieland Homes responded:
We are so sorry to hear that you are experiencing concerns with your new home. We would like to learn more so we can address the situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for leaving a review. ^AH johnwielandhomes ... More

Great project manager but terrible company

Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

  • Anonymous
  • Alpharetta, GA
  • July 21, 2020

We got lucky and had a good project manager. But the builder uses very. cheap sub contractors who do very sloppy work. People in the communities are not happy with the final product.

John Wieland Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. If there is anyway we can assist or any additional details you would like to provide, we are always listening at customersupport@pultegroup.com. Thank you for taking the time to leave a review. ^AS johnwielandhomes ... More

Poor Quality

Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

  • Krishna S.
  • Waxhaw, NC
  • January 09, 2020

A lot to improve quality

John Wieland Homes responded:
We are disappointed that you aren't happy with the quality of your home. If there is anything we can help with or if you would like to provide any additional feedback, please feel free to email socialcare@pultegroup.com and our team will be in touch. ^Abby johnwielandhomes ... More

Challenge to be your client

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

  • Anonymous
  • Marietta, GA
  • May 30, 2019

We have identified several issues upon move in that are problems. It is so difficult to get any response at all. We’re literally stuck at how to get a response. Furthermore, your company is very inflexible about hours they will come with strict rule that they will never come after 4 on weekdays...this is hard for folks with high-demand jobs. ... More

John Wieland Homes responded:
We sincerely apologize that you haven't been receiving a response to your issues. If you need assistance with service requests, we'd be happy to help. Please email us at socialcare@pultegroup.com. --Sarah johnwielandhomes ... More

John Wieland Homes - Field manager unable to keep appointments.

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

  • Anonymous
  • Hoschton, GA
  • September 05, 2020

Field manager unable to keep appointments. Repair items take a while to get fixed. Items that should have been addressed before closing remained after closing.Construction continues from in the dark before 6:15 in the morning to 11:15 at night for plumbers and landscapers which disturb current residents that are living in the subdivision. Sales office not helpful to customer . We had final loan approval in January 2020 but sales office called 1 week before closing to say incorrectly that we didn't. Lot premiums are high when sales try to get the most out of the lots. Plumbers and interior trim do very good work when responding to calls after closing. ... More

John Wieland Homes responded:
We are so sorry to hear that you have had a negative experience working with our team and trying to get your issues addressed. We would like to make leadership aware of this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS johnwielandhomes ... More

John Wieland Homes Master Builder fired before home completion

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

  • Monty K.
  • Cumming, GA
  • July 22, 2020

The home entry way steps are dangerously constructed. The list of items to be completed before sign-off was totally ignored. The home completion team communicated to the closing department that everything was completed. Then the sign off date kept getting pushed back till mere hours before closing. I had to sign because the mortgage rate lock date was that day. ... More

John Wieland Homes responded:
We are so disappointed to hear that our team did not deliver excellent customer service regarding your concerns. We would like to look into the situation and would appreciate if you could send your full name and address to customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^AS johnwielandhomes ... More

Medders

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

  • Gregory M.
  • Mount Pleasant, SC
  • July 17, 2019

Since we bought the house in June we’ve had nothing but issues. I’ve lived here for now over six weeks and I’ve had numerous issues with the house. Once the house is sold and turned over it seems that they don’t care about the issues and they seem to make you feel like will get around to the issues when we can. Justin has been great and so easy to work with. But he’s only a one man show for numerous projects. ... More

Quality is really bad

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

  • Anonymous
  • Alpharetta, GA
  • January 29, 2020

The finishing touches are awful and we are finding several issues related to cracks in the walls. the doors, door frames, toilets are falling apart. I would not recommend J.W homes

John Wieland Homes responded:
We are disheartened to hear that you aren't pleased with the quality of your home and we would like to help. If you could email some additional information along with your contact information to socialcare@pultegroup.com we would be happy to assist in getting these concerns addressed. Thank you for taking the time to leave a review as it is invaluable to us bettering the home building experience for our customers. ^Abby johnwielandhomes ... More

John Wieland Homes - Since Pulte took over the JW brand, the build quality has gone

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Anonymous
  • Sandy Springs, GA
  • May 24, 2020

Since Pulte took over the JW brand, the build quality has gone down hill.

John Wieland Homes responded:
We are sorry to hear you are not pleased with the build quality of your new home. If there is anything we can do to assist or if you would like to provide any additional feedback, please feel free to email customersupport@pultegroup.com and our team would be happy to assist. ^Abby johnwielandhomes ... More

Waiting for repair for months

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

  • Ricardo A.
  • Charlotte, NC
  • May 26, 2021

Never show up or respond for repairs

John Wieland Homes responded:
We are so sorry that our team has not been responsive to your concerns. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH johnwielandhomes ... More

Pulte Didn't deliver

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

  • David M.
  • Waxhaw, NC
  • June 03, 2020

Pulte made a lot of promises that they had improved their building construction but they didn't deliver? There's a lack of craftsmanship and use of contractors that aren't held to a high enough standard.

John Wieland Homes responded:
We hate hearing that you had a negative experience that left you unhappy with the quality of your new home. We would like to learn more so we can assist and continue to improve the new home build process for our customers. If you could please email customersupport@pultegroup.com with some additional information we would greatly appreciate it. ^Abby johnwielandhomes ... More

Worst Experience Ever

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

  • Anonymous
  • Marietta, GA
  • August 07, 2019

If you want a 5-star headache, buy a home from these guys. Otherwise, just walk away. Although we are very happy in our new home, getting to this point was a nightmare. We had the worst project manager ever, a guy who was unhappy in his job and basically took out his frustrations on us and our home. Nothing was done right and the workmanship of what was done can only be described as amateurish. I won't describe the comedy of errors this construction site was, but took weeks to get things right. Everything you want costs money. They charge about double what you would pay for things like ceiling fans, so if you can install them yourself, do it yourself and save money. We bought the house before it even had drywall, yet we could not change what tile went in the bathrooms. Preposterous. As you deal with Pulte, you will find that the customer does not come first. They make loads of promises, but do not deliver. Whatever you do, don't make plans around your alleged closing date. They missed four closing dates for us, and missed the closing dates on the other three houses around us as well. I don't know how much that cost them, but it's amazing that Pulte, who owns John Wieland, can throw away money like that and not hold anyone accountable. After you close, their responsiveness to issues is tortoise-slow. It took two weeks for them to figure out who is in charge of our house, now that the previously-mentioned project manager left the company. Once again, many things have been promised, but nothing has been delivered. E-mails to corporate higher-ups have gone unanswered, so we can only assume that the do-nothing corporate culture at Pulte/Wieland goes all the way to the top. John Wieland sold out to Pulte years ago, and when he did, so went his name and reputation. I would probably sell out for $400 million plus too, but don't expect a John Wieland experience when you buy a Pulte home. ... More

Pulte is ruining the John Weiland name.

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Anonymous
  • Alpharetta, GA
  • July 28, 2021

My wife and I have never had a worse experience than with a company like this. Stay away from any John Weiland development, as it is under the guise of Pulte Construction. We were warned but current residences, but did not listen. The experiences and stories we have are numerous and would be hard for anyone to even believe. Don’t make the same mistake we did. ... More

John Wieland Homes responded:
We are so sorry to hear that you are disappointed in your new home and are regretting your choice to build with us. We would like to learn more about this situation so we can escalate it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH johnwielandhomes ... More

Inferior quality workmanship and deceptive sales process; extremely disappointed in Wieland/Pulte Co.

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Lizanne G.
  • Atlanta, GA
  • October 16, 2019

Build took 19 months instead of the 12 promised. No exceptions considered for customers who had to move to interim housing as a result. Closing delayed due to incredibly inferior workmanship. Incentive $ pulled out of deal the night before closing. Roof section is still missing both shingles and felt. On site foreman and customer care MBR overwhelmed with complaints, follow-up action is unacceptably slow. ... More

John Wieland Homes responded:
We are very disappointed to hear that you had a negative home building experience but thank you for sharing your experience. For unresolved issues or to discuss further, please email socialcare@pultegroup.com so our team can assist. ^Abby johnwielandhomes ... More

John Wieland Homes - Our builder, Travis H.

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • James W.
  • Alpharetta, GA
  • May 11, 2021

Our builder, Travis H. was the absolute worst -- no attention to detail and any issues raised were NOT addressed. We escalated our concerns with upper management and delayed our closing only to find little to no work was done. And upper management didn't address the issue. We are now living through the remodel of our brand new home to fix the egregious issues which weren't addressed when they were building our home. Corey M., the 4th builder we have had since signing the contract, has been excellent in communication and in trying to address our concerns. Unfortunately, we are not the only home buyers having this same concerns/issues. The other 3 units in our townhome section and all 6 across the courtyard have all complained about the workmanship, the inexperienced builders building high priced townhomes and the delayed closings. Pulte/Wieland is clearly over their head in building high end townhomes and upper management at the Atlanta office, doesn't seem to care that about the workmanship, delays or how their new home owners feel about their experience or the company's reputation -- very short-sighted. ... More

John Wieland Homes responded:
We are so sorry to hear that you are disappointed in your experience and your home. We would like to address the situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of this situation along with your address and contact information. Thank you for taking the time to leave a review. ^AH johnwielandhomes ... More

John Wieland Homes - IT IS NOT ANY MOORE , WHAT JOHN WIELAND CONSTRUCTION USE TO

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Robert S.
  • Alpharetta, GA
  • December 09, 2020

IT IS NOT ANY MOORE , WHAT JOHN WIELAND CONSTRUCTION USE TO BE.

John Wieland Homes responded:
We are disappointed that you have not had a good experience whilst building your new home. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you for taking the time to leave a review. ^AH johnwielandhomes ... More

Slap and Dash Building at it's Best

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Sandiford B.
  • Charleston, SC
  • October 05, 2020

extremely disappointed in our house for the amount of money spent. every day a new issue comes up and the warranty process is a joke. These houses are thrown together as quickly as possible. don't walk away RUN away from JW Homes/ Pulte.

John Wieland Homes responded:
We are so sorry to hear that you have had a negative experience and are dealing with unresolved concerns with your new home. We would like to look into the situation and would appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for leaving a review. ^AS johnwielandhomes ... More

HORRIBLE - EXPENSIVE FOR ABSOLUTELY NO REASON !!

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Anonymous
  • Alpharetta, GA
  • August 01, 2020

No need to - they sent a survey to complete a while back - which was done - but not even a house rat has called me to discuss my concerns- the only reason we bought at Foundry is because of Location - NOT BUILDER ! That sentiment is shared with a good majority of the residents that i have personally spoken to - extremely shady and incompetent work - watch this , if a builder cant get basic painting done right what does that tell you ?? Nuff said ! ... More

John Wieland Homes responded:
We are so disappointed to hear that you have had such a negative experience and are unhappy with your home and the response from our team. We would like to learn more about your experience so we can share it with leadership. If you could please email your full name, address and contact information to customersupport@pultegroup.com we would greatly appreciate it. Thank you for taking the time to leave a review. ^AS johnwielandhomes ... More

Just AWFUL!!!

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Sammy M.
  • Alpharetta, GA
  • January 22, 2020

This is our 8th homs purchase (5th new construction) and hands down it was the worst. Our experience consisted of broken commitments, poor responsiveness and build quality. I will not recommend this builder to anyone.

John Wieland Homes responded:
We are disappointed to hear that you haven't had a pleasant experience and aren't happy with the quality of your home. We would like to learn more about this situation and see what we can do to make things right. We would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^Abby johnwielandhomes ... More