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What Homeowners Have to Say About Homes by WestBay

Homes By Westbay has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Homes By Westbay’s 182 homeowner reviews to learn why they are the right team to build your new home.

4.2 out of 5 stars
in all areas

182 Reviews - 9 Communities

5 ★(101)

4 ★(32)

3 ★(27)

2 ★(12)

1 ★(10)

Quality 4.1

Trustworthiness 4.1

Value 4.2

Responsiveness 4

Below expectations

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

  • Christopher O.
  • Land O' Lakes, FL
  • April 29, 2020

I wish I could find something positive to report. We have really nice neighbors, but the build quality and materials in and out of the home are well below what I expected. The yard issues from drainange, poor sod and dying plants we have to solve does not leave my mind. Lastly when we moved in from Texas we had ants in the house from front to back for about a week until the exterminator could get here. Response rhas also not happened but we are in COVID-19 time so my expectations have been adjusted. ... More

Homes by WestBay responded:
Thank you for your feedback, and sorry for your less than perfect experience with us. If you haven't already, please be sure to submit any warrantable issues as a ticket on our website. While we have paused all non-emergency visits at this time, this will put your request in queue and we will address them as soon as it is safer to do so. Thank you for your continued patience as we navigate through this uncertain times together! homesbywestbay ... More

Once you sign the contact it’s nearly impossible to get a call back!

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Melisa P.
  • Apollo Beach, FL
  • June 08, 2021

Before signing a contract you receive return calls/emails fairly quickly, after signing not so much. The construction manager was very intimidating and yelled at me when pointing out items that were done poorly. After closing I sent another message to the construction manager regarding items that were not taking care of, it’s been 6 weeks and I’ve never heard back. ... More

Homes by WestBay responded:
Hi Melisa, thank you for your feedback. We will be forwarding your comments to the relevant teams to look into. Please be sure to submit a homeowner performance request via our website for any post-closing items for us to assess. This is the only way we can keep track of all requests, and to ensure that nothing falls between the cracks. If you were told otherwise, please let us know at info@westbaytampa.com. Thank you for trusting us with your new home, and we strive to earn your full vote of confidence! homesbywestbay ... More

Very disappointed

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Fred A.
  • New Port Richey, FL
  • March 09, 2021

So so disappointed of everything so far, we have been living here about two weeks and we have seen so many things which they were made not right, we still need to make an appointment with Brian for the 30 days walk.

Homes by WestBay responded:
We're sorry to hear that you're not fully satisfied with your new home, Fred. We do offer an industry-leading 2-year "fit and finish" guarantee on all our new homes. If you haven't already done so, please submit a homeowner performance request via our website and our Quality Assurance department will be happy to assess and address. Thank you, and welcome to the WestBay family! homesbywestbay ... More

Not a great experience; get a home inspector to review everything

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Ronald H.
  • Odessa, FL
  • July 16, 2020

Negative experience, our final walk through was not appropriate. Work was still being completed. We were told the house would be cleaned and driveway power washed. Never happened. We found a deep scratch in an upgraded oven that the builder is refusing to address. We were told to call GE. It's clear the scratch occurred when the unit was installed. Scratch on a sliding glass door that was termed "superficial" so it will not be addressed. A/C unit, which is an upgrade is not functioning properly to the point that the master bedroom is so hot we cannot sleep in it. Multiple other issues that are slow to be addressed with no updates or communication. I sent an email with pictures of issues with trim that is starting to bow away from the house and no response after 15 days. Just a few of the issues. The builder misrepresented the finished product. No attention to details. Tile work in master bath is embarrassing. Sharp exposed edges around the shower drain. Caulking is pulling away from the walls/tile after only 2.5 months in the home. ... More

Homes by WestBay responded:
Thank you for your feedback, Ronald. We apologize for the lack of communication regarding your new home's issues. We stand by the quality of our homes and all our homes come with an extended 2-year performance guarantee period. Our Quality Assurance Manager has since reached out to you to address your questions and concerns. We're working closely with our trade partners to minimize the COVID-related delays in service. If you have further concerns, feel free to write us at info@westbaytampa.com. Thank you for trusting us with your new home, and welcome to the WestBay family! homesbywestbay ... More

12416 Triple Creek Home

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Miguel N.
  • Riverview, FL
  • January 28, 2020

Lennar is beating your company in every area...They provide, smart homes, and appliances, and walls that are straight. Lennar follow-up inspection doesn't try to avoid fixing outstanding items like Westbay does. I would hesitate in recommending this company to anyone. You are not trustworthy. ... More

Homes by WestBay responded:
Thanks for your feedback, Miguel. We strive to provide the best customer service to our homebuyers and are constantly looking for ways to improve. If you don't mind, could you please write us at info@westbaytampa.com with more details on your experience? Looking forward to hearing from you, and thanks for being a part of the WestBay Family! homesbywestbay ... More

I’ve had a horrible experience with West Bay

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Susan M.
  • Riverview, FL
  • January 28, 2020

My project manager had no clue what he was doing. From the framing all through the construction there were so many issues that I pointed out. Some were addressed some were not I even had to tell them what some of the construction codes were because they were not following them. Now that I’ve moved in, all my issues that have been documented along the way I’m being told are only cosmetic and will not be addressed. ... More

Homes by WestBay responded:
We apologize for your less than perfect experience with us. We pride ourselves in providing the highest quality homes with the best customer service, and I have forwarded your comments along to the appropriate teams for review. Feel free to email us at info@westbaytampa.com should you have any additional comments or feedback. Thanks for being a part of the WestBay family! homesbywestbay ... More

Was not a good experience

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Joel B.
  • Riverview, FL
  • September 10, 2019

Your sales team Mat and Joseph Was excellent. Construction manger I can’t same the same for. Lot of thing I had to bring to his attention a lot of errors and things still not fixed that he said would be. I’m done fighting and going back and forth I will just know next time not to go with a westbay home and will not refer anyone else. ... More

Homes by WestBay responded:
We appreciate your feedback, Joel. We strive to deliver every Home by WestBay with no unfinished construction items, and we're sorry if this wasn't the case with your home. If you don't mind, could you please write us at info@westbaytampa.com with more details on your experience? Looking forward to hearing from you, and thanks for being a part of the WestBay Family! homesbywestbay ... More

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