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What Homeowners Have to Say About Homes by WestBay

Homes By Westbay has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Homes By Westbay’s 182 homeowner reviews to learn why they are the right team to build your new home.

4.2 out of 5 stars
in all areas

182 Reviews - 10 Communities

5 ★(101)

4 ★(32)

3 ★(27)

2 ★(12)

1 ★(10)

Quality 4.1

Trustworthiness 4.1

Value 4.2

Responsiveness 4

Homes by WestBay - Keri was fantastic and super responsive.

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

  • Sehee C.
  • Lithia, FL
  • March 22, 2021

Keri was fantastic and super responsive.

Great Team, Great Product

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Todd F.
  • Odessa, FL
  • August 11, 2020

This being our first new home, we were a little hesitant on the overall process. The WB team from Sales, Design, and Build did an amazing job ensuring we had a great experience. My only recommendation to leadership: do not force customers to put in materials, only to rip them out. Finds a better solution to having customers opt out of flooring, etc. All in all, we would build another home with the WB Team. Thanks for everything. ... More

New to Florida

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Michael M.
  • Land O' Lakes, FL
  • July 21, 2020

Being new to Florida, we took our time looking around to find the right builder that would balance design aspects with material selections with cost/budget in mind. We happened upon Connerton and Homes by WestBay and decided to take a look. The model houses were “nice” from the exterior (didn’t really seem like anything out of the ordinary) but when we walked through the front door the first thing my wife said was “wow!”. That’s the response I had been looking for since we started looking at houses. The homes were well detailed, but more important to me, the homes had good, strong “bones”. Jim, our sales consultant, took us around to show us the WestBay process, how the homes were structured and how they drove the construction process. We were impressed. Very thorough, very professional, very structured and definitely schedule driven. The design process was very easy, lots of opportunities to view the selections at the Design Center prior to our official appointment where you formally select everything. I actually took their paper form and made it into an excel spreadsheet, so as we were making changes to our choices during our visits to the Design Center, we could keep track of how much money we were potentially going to spend. The process is easy if you and your significant other have similar design taste (which luckily we did). The construction process, much to my surprise, was VERY schedule driven. It’s the first time, of the five houses I have previously built, that the schedule was actually adhered to. Nick, our Construction Manager, was awesome. Great communicator, with regards to what was happening on a weekly basis, where he was in the overall project, and what he was doing to mitigate lost time (when COVID caused some delays). There were a few issues that arose, there always are in construction, but Nick was on top of them and addressed them immediately. Communication is key. If you have questions, ask sooner rather than later and you can potentially avoid issues down the road. At our framing walkthrough I noticed some duct work roughed in that was going to be in conflict with a built in we were planning for later. Since we saw it before the duct was actually run, it was just a matter of relocating the rough in terminal box, which they graciously did that day and we avoided issues down the road. We’ve been in the house a little ore than a month now and we absolutely love it. A couple of minor issues (some “operator error” mistakes on our part) but nothing that would prevent us from whole heartedly recommending WestBay Homes. ... More

Awesome

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

  • Ambioris P.
  • Land O' Lakes, FL
  • July 09, 2020

Buying from Homes by Westbay was one of our greatest decision. So far I have no regrets. Everything from framing to electric and plumbing has been awesome. Little issues were resolved immediately. Thanks again Westbay.

Westbay cannot be beat in terms of quality, service and customer satisfaction. Only minor drawback is the price point for the houses

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

  • Srikanthan R.
  • Riverview, FL
  • July 09, 2020

You can close your eyes and buy a westbay home

Pretty Amazing

Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • Land O' Lakes, FL
  • February 25, 2020

WestBay is the best Builder I’ve seen yet. In addition, great staff like Brenna that has made my purchasing experience even better! Go lot 25!

Homes by WestBay - The entire experience has been pleasant.

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Jose C.
  • Lithia, FL
  • December 10, 2019

The entire experience has been pleasant. Keri is great, she is very helpful and responds efficiently. Jim did a nice job during the construction and closing phase. Look forward to working with Michelle with the 30 day inspection coming up. The HOA approval process did not seem as efficient however my request was more of an urgency and they may not be equipped to facilitate these types of requests. ... More

Overall Positive Experience

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Anonymous
  • Land O' Lakes, FL
  • September 11, 2019

We had a wonderful experience with WestBay from start to finish. Any minor issues we did have are more related to the homebuilding industry in general.

Responsible

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • William P.
  • Apollo Beach, FL
  • September 03, 2019

Excellent People to work with Well known and display info Since day one when we showed to model house the vendor Rachel was excellent thru the whole building process who Dave took us by the hand step by step and did f/u call and walks thru etc. As a journey was excellent and I really recommend build with them. As usual nothing is prefect but the few little pebbles on the way were fixed easy and fast. Regarding timing the finish date I think our was ahead of time even. ... More

Happy in Triple Creek

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Bryan W.
  • Riverview, FL
  • May 15, 2019

Be prepared to potentially go over your planned budget at the design center - they have a lot of options.

Amazing house

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

  • Edward C.
  • Odessa, FL
  • April 10, 2019

We couldn’t be more happy with our new home. WestBay thought of everything and put in the best materials. The sales team was great. The building team was great. However, I do have a few complaints. Regarding the design center, it was a mad house when we went down to the preview. And there weren’t enough scheduled times to do it. My wife and I were only able to make it to one preview due scheduling conflicts and the location. My recommendation would be to have a second design center on the north side of Tampa. Regarding workmanship, there were a few things that were done sloppy, like the back splash and some of the inside paint. Our building manager Steve went above and beyond to make sure we got everything fixed according to our satisfaction. But this involved time and effort that could have been avoided. Overall, WestBay is doing things the right way and I would whole heartedly recommend them to anyone looking to build a new house. My hope is that they stay this way and don’t expand too fast as a company. They should keep the company private (and not go public) so they can retain their customer centered values. ... More

Homes by WestBay responded:
Thank you for your kind words, Edward! We strive to provide the best experience possible from start to finish, and will look into expanding our weekly Design Studio Preview days. We apologize for your initial issues with your home's back splash and paint but are glad that Steve was able to resolve those issues in a timely fashion. We appreciate your feedback and suggestions! homesbywestbay ... More

How spacious the home are; they leave you in awe

Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

  • David T.
  • Valrico, FL
  • May 18, 2021

This is the fourth home I have purchased and is the most spectacular one of them all. I wish the spare room was a little bit bigger in size but hands down I would recommend or wouldn’t go with another builder than WestBay. WestBay you have made our dream home come true ... More

Overall great home

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • Valrico, FL
  • May 11, 2021

Overall my home by WestBay has been outstanding. Frequently receive compliments on how beautiful it is. There were some minor fit and finish issues that were found upon moving in but they were quick to resolve them. Only concern was how many there were. Overall, I would say they definitely are one of the best homebuilders in Florida. ... More

Homes by WestBay - Really good experience once we got past the original sales person

Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Valrico, FL
  • March 16, 2021

Really good experience once we got past the original sales person Kendra. Rachael, Dustin and Dan were great and we love our new home!

Homes by WestBay - Quality of the homes and the building managers where professional

Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

  • Alexander F.
  • Odessa, FL
  • February 09, 2021

Quality of the homes and the building managers where professional and efficient. Very detail oriented throughout the process.

Team work

Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

  • Galina R.
  • Land O' Lakes, FL
  • October 28, 2020

they pay close attention to every customer

Good Value

Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

  • Anthony K.
  • Odessa, FL
  • May 19, 2020

Overall we are very pleased so far with our home. We have only had a few minor issues that the builder has either taken care of or is actively working on. Once resolved we feel our home is a great value for the neighborhood we built in.

Great Home, Great service!

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Michael R.
  • Apollo Beach, FL
  • April 14, 2020

From our first day meeting the salesperson to the final walkthrough it was a pleasure to do business with Westbay.

Wonderful welcome from Nebraska

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Megan S.
  • Land O' Lakes, FL
  • February 25, 2020

We are so happy to be settled in our new home. Long distance house hunting and buying in a new city and state from 1,500 miles away is scary and nerve-wracking. Along with our amazing real estate agents, Kristie helped us through the buying process, Josh gave us regular construction updates, and Brian has gone above and beyond to quickly respond to any follow-up items since closing. We’re very happy and would choose Homes by WestBay again! ... More

Home by WestBay Review

Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

  • Levis P.
  • Riverview, FL
  • February 04, 2020

I just recently bought a new house from Home by Westbay. I'm very happy with the whole build process and I'm very very happy with the quality of the home. This is my third new build and I can say that Home by Westbay has been the best one so far. I would recommend them to anybody looking for their forever home ... More

Great customer service

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Todd S.
  • Riverview, FL
  • October 01, 2019

Scott our construction manager was extremely helpful and quick to correct any issues no matter how small they were..

Almost perfect

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

  • Gregory G.
  • Brandon, FL
  • April 07, 2019

Beautiful home, the only real negative would be the vinyl wood look flooring. It has buckled in several spots and many of the seams are poorly done. Disappointing.

Homes by WestBay responded:
Thank you for trusting us with your new home! We’re sorry to hear about your less than perfect experience with your home’s flooring. If you haven’t already submitted a homeowner’s warranty request, please reach out to us at warranty@westbaytampa.com. We’d be happy to assess the situation and right any wrongs. homesbywestbay ... More

Great customer treatment and attention.

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Abdel S.
  • Riverview, FL
  • February 03, 2021

Good overall experience. Some slight concerns when it comes to final home finishes but at the moment they were and will be taken care off by the builder. Good communication and friendly staff.

Homes by WestBay - We love our new home

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Jose S.
  • Land O' Lakes, FL
  • August 19, 2020

We love our new home

Bayshore I

Quality 5

Trustworthiness 3

Value 4

Responsiveness 3

  • Gerald R.
  • Riverview, FL
  • April 28, 2020

There are a couple of things that need to be fixed and our request has been ignored. I understand there is pandemic however a phone call letting us know when the work will be completed would be nice.

Homes by WestBay responded:
We apologize for the slower-than-usual response to homeowner warranty requests. We've temporarily paused all non-emergency visits for the health and safety of all our team members and homeowners. Thank you for your continued patience as we navigate this together! homesbywestbay ... More

You can read all of Homes By Westbay’s 182 homeowner reviews to learn why they are the right team to build your new home.

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