Homes by WestBay

star-rating (104 reviews in all areas)

What Homeowners Have to Say About Homes by WestBay in Tampa-St. Petersburg

Read the 104 homeowner reviews of Homes By Westbay's new homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners rated Homes By Westbay an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Homes By Westbay’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Tampa-St. Petersburg area

star-rating

104 Reviews - 11 Communities

5 ★(64)

4 ★(19)

3 ★(13)

2 ★(3)

1 ★(5)

Quality 4.3

Trustworthiness 4.3

Value 4.4

Responsiveness 4.3

star-rating Westbay cannot be beat in terms of quality, service and customer satisfaction. Only minor drawback is the price point for the houses

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Srikanthan R.
  • Riverview, FL
  • July 09, 2020

You can close your eyes and buy a westbay home

star-rating Pretty Amazing

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Land O' Lakes, FL
  • February 25, 2020

WestBay is the best Builder I’ve seen yet. In addition, great staff like Brenna that has made my purchasing experience even better! Go lot 25!

star-rating Homes by WestBay - The entire experience has been pleasant.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jose C.
  • Lithia, FL
  • December 10, 2019

The entire experience has been pleasant. Keri is great, she is very helpful and responds efficiently. Jim did a nice job during the construction and closing phase. Look forward to working with Michelle with the 30 day inspection coming up. The HOA approval process did not seem as efficient however my request was more of an urgency and they may not be equipped to facilitate these types of requests. ... More

star-rating Overall Positive Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Land O' Lakes, FL
  • September 11, 2019

We had a wonderful experience with WestBay from start to finish. Any minor issues we did have are more related to the homebuilding industry in general.

star-rating Responsible

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William P.
  • Apollo Beach, FL
  • September 03, 2019

Excellent People to work with Well known and display info Since day one when we showed to model house the vendor Rachel was excellent thru the whole building process who Dave took us by the hand step by step and did f/u call and walks thru etc. As a journey was excellent and I really recommend build with them. As usual nothing is prefect but the few little pebbles on the way were fixed easy and fast. Regarding timing the finish date I think our was ahead of time even. ... More

star-rating Happy in Triple Creek

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Bryan W.
  • Riverview, FL
  • May 15, 2019

Be prepared to potentially go over your planned budget at the design center - they have a lot of options.

star-rating Amazing house

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Edward C.
  • Odessa, FL
  • April 10, 2019

We couldn’t be more happy with our new home. WestBay thought of everything and put in the best materials. The sales team was great. The building team was great. However, I do have a few complaints. Regarding the design center, it was a mad house when we went down to the preview. And there weren’t enough scheduled times to do it. My wife and I were only able to make it to one preview due scheduling conflicts and the location. My recommendation would be to have a second design center on the north side of Tampa. Regarding workmanship, there were a few things that were done sloppy, like the back splash and some of the inside paint. Our building manager Steve went above and beyond to make sure we got everything fixed according to our satisfaction. But this involved time and effort that could have been avoided. Overall, WestBay is doing things the right way and I would whole heartedly recommend them to anyone looking to build a new house. My hope is that they stay this way and don’t expand too fast as a company. They should keep the company private (and not go public) so they can retain their customer centered values. ... More

Homes by WestBay responded:
Thank you for your kind words, Edward! We strive to provide the best experience possible from start to finish, and will look into expanding our weekly Design Studio Preview days. We apologize for your initial issues with your home's back splash and paint but are glad that Steve was able to resolve those issues in a timely fashion. We appreciate your feedback and suggestions! homesbywestbay ... More

star-rating Good Value

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anthony K.
  • Odessa, FL
  • May 19, 2020

Overall we are very pleased so far with our home. We have only had a few minor issues that the builder has either taken care of or is actively working on. Once resolved we feel our home is a great value for the neighborhood we built in.

star-rating Great Home, Great service!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Michael R.
  • Apollo Beach, FL
  • April 14, 2020

From our first day meeting the salesperson to the final walkthrough it was a pleasure to do business with Westbay.

star-rating Wonderful welcome from Nebraska

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Megan S.
  • Land O' Lakes, FL
  • February 25, 2020

We are so happy to be settled in our new home. Long distance house hunting and buying in a new city and state from 1,500 miles away is scary and nerve-wracking. Along with our amazing real estate agents, Kristie helped us through the buying process, Josh gave us regular construction updates, and Brian has gone above and beyond to quickly respond to any follow-up items since closing. We’re very happy and would choose Homes by WestBay again! ... More

star-rating Home by WestBay Review

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Levis P.
  • Riverview, FL
  • February 04, 2020

I just recently bought a new house from Home by Westbay. I'm very happy with the whole build process and I'm very very happy with the quality of the home. This is my third new build and I can say that Home by Westbay has been the best one so far. I would recommend them to anybody looking for their forever home ... More

star-rating Great customer service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Todd S.
  • Riverview, FL
  • October 01, 2019

Scott our construction manager was extremely helpful and quick to correct any issues no matter how small they were..

star-rating Almost perfect

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Gregory G.
  • Brandon, FL
  • April 07, 2019

Beautiful home, the only real negative would be the vinyl wood look flooring. It has buckled in several spots and many of the seams are poorly done. Disappointing.

Homes by WestBay responded:
Thank you for trusting us with your new home! We’re sorry to hear about your less than perfect experience with your home’s flooring. If you haven’t already submitted a homeowner’s warranty request, please reach out to us at warranty@westbaytampa.com. We’d be happy to assess the situation and right any wrongs. homesbywestbay ... More

star-rating Bayshore I

Quality star-rating 5

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Gerald R.
  • Riverview, FL
  • April 28, 2020

There are a couple of things that need to be fixed and our request has been ignored. I understand there is pandemic however a phone call letting us know when the work will be completed would be nice.

Homes by WestBay responded:
We apologize for the slower-than-usual response to homeowner warranty requests. We've temporarily paused all non-emergency visits for the health and safety of all our team members and homeowners. Thank you for your continued patience as we navigate this together! homesbywestbay ... More

star-rating Many small missing workmanship details

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Daniel E.
  • Lithia, FL
  • July 15, 2020

More detail evaluation before closing To catch deficiencies on time.

Homes by WestBay responded:
Hi Daniel, we're sorry for your less than perfect experience with us. We strive to deliver homes that are 100% complete at closing, and offer an extended 2-year performance guarantee on all our new homes. If you haven't already, please submit any home requests through our website and our Quality Assurance team will assess and address. Thank you, and welcome to the WestBay family! homesbywestbay ... More

star-rating Quick smooth process

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Julie W.
  • Apollo Beach, FL
  • September 24, 2019

Lynn our construction manager was amazing throughout. Even after, she made sure we were always taken care of.

star-rating Homes by WestBay - I am very satisfied with my Homes by Westbay home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Girish B.
  • Lithia, FL
  • May 05, 2020

I am very satisfied with my Homes by Westbay home.

star-rating Constructing Manager was AWESOME!

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Raphael A.
  • Apollo Beach, FL
  • February 09, 2020

CM'S are great. They really are there to help homeowners feel at ease through this stressful time.

star-rating Homes by WestBay - Great builder .

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Wilma O.
  • Odessa, FL
  • January 29, 2020

Great builder . Our Sales Rep was amazing and our Project Manager was extraordinary. Very easy to work with. I highly recommend Homes by West Bay

star-rating New home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Rayner R.
  • Land O' Lakes, FL
  • October 15, 2019

Th house came out beautiful. We are very excited to be in our Bowles home. WestBay was a pleasure to work for. Now being in the home for the last month, it seems like materials used were not top grade. Hopefully any issues we have will be taken care of by the warranty. ... More

Homes by WestBay responded:
Thanks for trusting us with your new home, Rayner! We pride ourselves in our excellent customer service, so feel free to email us at info@westbaytampa.com should you have any issues with any of our team members. Welcome to the WestBay family! homesbywestbay ... More

star-rating The people at Westbay are great!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Darin B.
  • Odessa, FL
  • July 09, 2019

From our sales person to the warranty person, all are quality people who want to do the best work they can for their customers. There were some issues that needed to be fixed by the subcontractors and Westbay was responsive to those requests for the most part. ... More

star-rating Overall pretty good, but watch the subs

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Michael S.
  • Valrico, FL
  • July 22, 2019

The design center staff and selection process was excellent. The schedule affords the ability to visit multiple times, and the staff were excellent and never tired of us asking for assistance. The foreman wasn't very responsive and when provided independent inspection reports with items to correct, he wouldn't respond, even after multiple attempts at communication on our part, until we had a walk-thru and brought it up again, thus wasting my time and his. Some of the subs had very poor workmanship. Again, the foreman didn't correct the issues and instead we had to point out the items needing corrective action, multiple times, during our walk-thrus. The poor workmanship of the subs, and lack of attention to detail by the foreman caused our closing to be delayed. Post-closing the assistance and support with warranty items has been great. ... More

Homes by WestBay responded:
Thank you for your valuable feedback, and we apologize for your less than perfect experience! We take pride in the quality of our homes, and will look into this matter. If you have further comments feel free to reach out to us at info@westbaytampa.com. Thanks for being a part of the WestBay family! homesbywestbay ... More

star-rating New home

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 2

  • Christian O.
  • Odessa, FL
  • January 21, 2020

Very nice home

star-rating Good home, great Floorplan but...

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Edna G.
  • Land O' Lakes, FL
  • October 17, 2019

A handful of design flaws a home of this price should not have our should be taken care of as courtesy. Example, some location of lights and garage door openers, the fact that flat paint is used in an over half a million dollar home is just embarrassing, some of the trades did a bad job... The purchase process was a bit painful and lacked information we may have based our purchase decision on. That was terrible and I have a list of issues. The construction manager was fantastic. We love the Floorplan but there is definitely room for improvement. ... More

Homes by WestBay responded:
Edna, we're glad that you're happy with your construction manager and your home's floorplan. We do try our best to vet all of our trade partners to ensure they're delivering on the WestBay promise and am sorry that your experience has been less than perfect. We will take your comments into consideration as we strive to improve. Thanks again and welcome to the WestBay family! homesbywestbay ... More

star-rating Homes by WestBay

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Laura R.
  • Apollo Beach, FL
  • September 17, 2019

Beautiful floor plans and community in Waterset!