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Highland Homes Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Highland Homes.

Read all 167 verified reviews from homeowners that built a new home with Highland Homes in the San Antonio area. San Antonio homeowners have rated Highland Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4 out of 5 stars in San Antonio Area

167 Reviews in San Antonio Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4.1

Value 4

Responsiveness 4

Customer Reviews

Pre close out punch list has to this day still not been completed.

  • Michael M.
  • Verified HomeBuyer
  • April 04, 2021
  • San Antonio, TX

Do not close without having your punch list addressed and completed. I was trusting that the punch list items would be addressed in a timely manner after closing and that was far from the case. I have emailed Highland Homes and have received no response to my issues. I am at the point where I am willing to pay out of pocket to fix my new home, Sad state of affairs.

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Overprice and wrong details about the square footage on the homes living space. Misinformation to the buyer.

  • Martha M.
  • Verified HomeBuyer
  • March 09, 2021
  • San Antonio, TX

Do not purchase a home without the actual homebuyer approving the overall process and closing.

Highland Homes responded:
Hi Martha, I appreciate you reaching out to us! After speaking with our team, I am glad to hear that we are in the process of working with you to address and resolve any of the concerns that you have had. If you have any additional questions or concerns, please continue to reach out to our Warranty team and thank you for being a Highland Homeowner! ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Just the worst

  • Anonymous
  • Verified HomeBuyer
  • June 03, 2022
  • San Antonio, TX

First off I want to say that through all the delays and issues the construction manager Mark has been wonderful. I have not been made to feel like Highland homes won’t make an effort to fix issues as they are brought up. Another positive is that Highland Homes has a policy that makes sure that once you place a deposit you lock in the current “price” so your insulated from price hikes… idk how useful that will be as the housing market is priming for a cool down… so maybe that’s a moot point. With that being said, if I could sum up the construction of our home in one word, it would be ...

Total Score 1


Quality 1

Trustworthiness 5

Value 1

Responsiveness 5

Make sure you get an independent inspector

  • Javier F.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

We had numerous issues with Highland. Early on in the build, our 1st Superintendent went out on leave for 3 months and we were never notified. The absence of a Superintendent led to major delays of scheduling and no quality control oversight of the work being done. Because nobody was in charge of the build I hired an independent inspector, pre sheet rock, that identified 50+ items that needed to be corrected. Highland did make good correcting the identified items, but at the cost of significant delays. We also had a bad experience with our 2nd Superintendent. He lacked in ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Highland Homes - Responsiveness to work orders is poor.

  • Ryan A.
  • Verified HomeBuyer
  • April 26, 2021
  • Boerne, TX

Responsiveness to work orders is poor.

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

We should be compensated for having to manage the completion of our home, post closing

  • Greg P.
  • Verified HomeBuyer
  • July 12, 2022
  • Bulverde, TX

We should be compensated for having to manage the completion of our home, post closing. This is our third new home in four years and this is by far the worst experience. The build process, the attention to detail, the finished product upon delivery at closing was despicable. Had interest rate‘s not been rising we would have made them complete it but my gut is they’re impotent when it comes to fine detail and quality as they were known a few years ago. Three months in our kitchen is still unfinished, we are still pressing the construction team to complete items every day. We have been ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Not so great..

  • Jayme B.
  • Verified HomeBuyer
  • October 24, 2019
  • San Antonio, TX

We purchased our home three months ago, and have had severe plumbing issues ever since. Our construction manager has been great, but they had to dig a hole in our guest bedroom, they pumped a brick out of the upstairs plumbing and removed wood and debris from our downstairs plumbing. We were without adequate plumbing for nearly 2 months. And had construction workers in and out for nearly a month. We had to stay in a hotel for several days and were displaced for quite some time. We also have not been offered any compensation other than them fixing their mistakes. I have called the office, and ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Work was lazy and rushed, use another builder!

  • Jose M.
  • Verified HomeBuyer
  • September 20, 2020
  • San Antonio, TX

Highland seems to be resting on a reputation they should no longer have. They were perfectly nice & accommodating when it came to selecting our house and the optional finishes that would drive the price of the home up. When it came to the execution of actually building the home, that is where they did not hold up their end of the deal. Countless issues of just poor and sloppy work occurred leading up to the close of the house. When a home inspector challenged their work, they proceeded to discredit the inspector, rather than fix issues. The only time I saw them work hard on our house was to ...

Highland Homes responded:
Hi Jose, Thank you for taking the time to tell us about your home building experience and I am sorry to hear that you experienced these issues at closing. I understand your frustration and I appreciate your patience with us while we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. After speaking with our team, I understand that since closing our Project Manager has been actively working with you to ensure that we get outstanding items completed. While your initial walkthrough had some unique issues, we were and continue to be here for you to help get everything completed and to your satisfaction. We pride ourselves on quality and customer service. Our Project Manager will continue to follow up with you in order to get these items complete. Thank you for your patience and please continue to reach out to us with any questions or concerns. Thank you for being a Highland Homes customer! ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor workmanship. Lack of trustworthiness and response.

  • Larry H.
  • Verified HomeBuyer
  • September 05, 2021
  • San Antonio, TX

DO NOT buy Highland. I've built 5 homes (KB, Eagle Valley, Meritage, Chesmar, and Highland). Highland Construction/Sales Management Team at Fronterra at WestPointe is by far the worst one. They will not correct poor workmanship unless asked by customer, then will try to convince customer work is within tolerances. Warranty work is nonexistent. Communication is nonexistent. Follow up is nonexistent. Will blatantly lie. I DO NOT recommend purchasing a Highland Home.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Poor Quality/ Workmanship on the home

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • San Antonio, TX

Contractor's building the home abused the cabinets, bath tubs, plumbing and many others fixtures. Roof in the front was not completed properly. Open holes under gables lack proper sealing. Roof leaks in front under eve. Exterior pieces were not completed properly (sealed on exterior properly). Many items identified in final walk through to be completed as part of the sale, remain uncompleted after 2 months. Lack of response by builder to rectify. Hire your own inspector prior to closing for a new home by this builder. Home lacks insulation over rooms in the attic (it is visible). Demand all ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Highland purchase

  • Frank C.
  • Verified HomeBuyer
  • August 23, 2022
  • San Antonio, TX

My highland home that I thought would be my dream home, not so much. The home as so many issues and still currently trying to get fixed almost 2 months later. Half million dollar home should of went for a lesser home and got better quality. Very disappointed

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience, we bought a lie.

  • Brian G.
  • Verified HomeBuyer
  • August 16, 2022
  • San Antonio, TX

Highland Homes prides themselves on quality of construction. The construction of the home was horrible. There were over 50 discrepancies in our home when we purchased it. The craftmanship was terrible. The home reminded me of a habitat for humanity home which was put together by volunteers who were not experts in construction. After nearly 2 months in the home we are still dealing with repairs and have a long way to go.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor timely response and rudeness

  • Henry G.
  • Verified HomeBuyer
  • February 01, 2022
  • San Antonio, TX

I was very surprised at the rudeness of building construction mgr. Shane H. The house slab not level, roof has studs pushing shingles in a lot of roof areas, kitchen cabinets color miss match and drawers get stuck, windows not square floor molding not level and open in lots of areas, washing machine room has missing tile, front entry slab not level (during rain entry flooded)all this after only one month in house. I love bigger house but not poor workmanship. High priced but over all poor workmanship and management of build. I now feel like a number not personal person homeowner. A lot of ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

DO NOT BUY A HIGHLAND HOME

  • Frances V.
  • Verified HomeBuyer
  • November 19, 2021
  • Boerne, TX

DO NOT BUY A Highland Home. Highland homes built us a shoddy substandard house. We have been filing warranty claims several times a week since we moved in due to all sorts of problems. We closed almost two months ago and still can’t use our kitchen cabinets. We paid for so many upgrades, not only were the materials cheap but the labor/install were shoddy, sloppy, careless, just outright unprofessional. The builder told us this is how it is in San Antonio. They will never be as good as the Dallas area. We should lower our standards/expectations. How comforting! We bought brand new homes ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

AWFUL. Everyone is awesome--until you close then they GHOST YOU.

  • Glenn C.
  • Verified HomeBuyer
  • June 24, 2020
  • San Antonio, TX

We've owned multiple homes and are disappointed in the details of this VERY EXPENSIVE house. Everyone provided awesome service UNTIL WE CLOSED. Then they GHOSTED. Two months in and we still don't have the items on the "closing list" completed and the warranty service is a BAD JOKE. You submit a request and MAYBE they will come out in 4 to 6 weeks. I don't actually know since our items are still open 4 to 6 weeks later. When we moved in, none of our Low-E worked, there was a FULL SIZE tool backing up our bathroom drains (they said they scoped the lines), I couldn't use the lights in my living ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer’s Experience with Highland Homes

  • John D.
  • Verified HomeBuyer
  • November 17, 2019
  • Boerne, TX

Safety, Housekeeping, Security • Beer cans and trash consistently found in and around build site • Contractors smoking inside of house • Trash and food left in house attracting pests (raccoon removed from attic) • Contractors not observing signs for “no shoes”, dirt and rocks on wood floor and carpets • General disregard for safety (e.g. roofers not tied off, makeshift ladders, etc.) • Houses with flooring, carpets, fixtures left unsecured and in some cases doors/windows ajar Management Oversight • No insight into management decision making process • No explanation or understanding of ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - My experience was horrible had some problems at the house that

  • Joshua P.
  • Verified HomeBuyer
  • October 23, 2019
  • San Antonio, TX

My experience was horrible had some problems at the house that were supposed to be taken care of and our builder never answered our calls anymore

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1