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Highland Homes Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Highland Homes.

Read all 167 verified reviews from homeowners that built a new home with Highland Homes in the San Antonio area. San Antonio homeowners have rated Highland Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4 out of 5 stars in San Antonio Area

167 Reviews in San Antonio Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4.1

Value 4

Responsiveness 4

Customer Reviews

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • February 19, 2020
  • San Antonio, TX

Highland Floor Plans are amazing! That being said the experience and attention to detail in workmanship was not as expected. Small things here and there to be finished is to be expected after closing on new construction. Having to call back because workmanship is sloppy should not happen. Pointing out issue with work performed and being told it will be fixed because I don't like it when in actuality the work should be re-accomplished because it was poorly done is ridiculous. That doesn't include the design process where change orders are lost or not submitted. This is not what we expected ...

Highland Homes responded:
Hi There, Thank you for taking the time to respond to our survey! While it is great to hear that you loved our floor plans, I am sorry to hear that this has been your experience while building your home as we pride ourselves on the quality of our homes. In speaking with our team, I understand that all service items have been completed to this date, and please continue to let our warranty team know if you need anything. Thank you for being a Highland homeowner and we hope that you enjoy your new home and beautiful ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Satisfied

  • Rodney B.
  • Verified HomeBuyer
  • October 23, 2019
  • Schertz, TX

We are not too happy in the beginning when we looked at purchasing our home from highlns. The problem is that I believe this was a bit oversold in terms of trying to get us in the home. We initially made contact with a salesperson back in April 2019 and was told the home we were purchasing would be completed in late July. It was a play on the excitement in our eyes to have something ready shorty after arriving in San Antonio. Well to our surprise and without any delays that were mentioned to us... the home wasn't completed until late August. Meeting with the program manager and ...

Highland Homes responded:
HI ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Workmanship Was Poor

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2022
  • San Antonio, TX

Highlands was highly recommended to us. But the workmanship was not close to what we saw in model home or website.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Highland Homes - We just really like the models , no coality, cheap stuff.

  • Igor F.
  • Verified HomeBuyer
  • June 15, 2021
  • Boerne, TX

We just really like the models , no coality, cheap stuff.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Poor quality materials and workmanship

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2020
  • San Antonio, TX

The sales reps Thea and Patti were great. They made our home buying process go very smoothly and made us feel very comfortable. Once we moved into the house we found that fans in the ceilings of the bathrooms were not screwed in, vanity lights were screwed into the dry wall instead of something secure, the base boards and door frames are very cheap material and will not last very long. Grout work on the tiles was done very sloppy. The backyards were not leveled out and barely any dirt was put down under the grass. Seems that the individual in charge should have been walking through the ...

Highland Homes responded:
Hi There, I appreciate you leaving us such a detailed review and I am so sorry to hear that you are disappointed in the quality of the home as we pride ourselves on the products used and finishes of our homes! Thank you for your kind words about Thea and Patti and so happy that they made you feel very comfortable during the home buying process. Again, thank you very much for your feedback as it is extremely helpful for us to better understand where there are opportunities for improvement. After speaking with our team, I’m pleased to hear that we are working with you to help resolve these concerns. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Still waiting

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2018
  • San Antonio, TX

There was lack of supervision during the entire build process. Corrective action were poor. We were pushed to close even without things being completed. I have broke water lines in the sprinkler system. I had expressed concern about leaks in the sprinkler system before close and I was told they were fixed. First water bill was extremely high and I am still waiting for the lines to be fixed and outcome of the water bill reimbursement.

Highland Homes responded:
Thank you for taking the time to leave a review as it helps us to better understand areas of improvement and I am sorry that this has been your experience with your new home as we strive to respond quickly to our homeowner’s needs. I’m glad that we were able to work with you and address your concerns and find a resolution. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland ...

Total Score 3


Quality 3

Trustworthiness 1

Value 4

Responsiveness 2

Davis Ranch

  • Mark M.
  • Verified HomeBuyer
  • September 06, 2022
  • San Antonio, TX

We are happy to be in our new home. Sales process was great. However, post-close, things are less than desirable. More than two months after closing, original punch list is still not complete. There is little to no communication and no sense of urgency. Hate to complain on social media, but hoping this will get someone’s attention that can take care of the punch list.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Poor quality, employees set up to fail.

  • Shane M.
  • Verified HomeBuyer
  • July 05, 2022
  • Boerne, TX

I am reasonably disappointed with our home. I DO NOT think we got what we paid for. I have owned a number of homes over the years, several of them were new construction homes like this one. While this one was the most expensive by double, it was the least well constructed. Too many cost-cutting measures. As an example, for a home that cost over $750,000, EVERY home on our block has the exact same outdoor fixtures (excluding doors which are an option). The master bedroom closet is well appointed but the poles that hold hangers are extremely cheap and skinny 3/4 inch diameter instead of ...

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Rushed

  • Kayleigh A.
  • Verified HomeBuyer
  • January 27, 2022
  • San Antonio, TX

Our home was rushed to close. The day of closing it was not complete and we were promised it would be that day. Shame on us for trusting. We expected outstanding quality with highland homes, we did not get that quality. Everywhere I look I see a rushed home build. So disappointing.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Will never purchase new again

  • Anonymous
  • Verified HomeBuyer
  • December 17, 2019
  • Boerne, TX

Maybe expectations were too high. But for the amount of money spent on this house, I would have expected a MUCH higher level of craftsmanship in details. Base materials that the builder uses are lower quality (cheap doors, basic light fixtures, flimsy wood flooring, counter materials in kitchen and bathroom, little toilets, light switch locations, etc.). Maybe the "area" commanded such a price, but the end product was mildly disappointing. By the end, it was too late to correct it all. The construction manager was responsive during final walk through but not entirely reactive to make ...

Highland Homes responded:
Hi ...

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Highland Homes - We contracted on our home in October 2020 and did not close until

  • Amal T.
  • Verified HomeBuyer
  • April 27, 2022
  • Schertz, TX

We contracted on our home in October 2020 and did not close until February 2022. There were many delays from our foundation being poured incorrectly that halted the progress on our home. We paid a premium up charge for painted brick only to have crooked unlevel bricks installed throughout the exterior. We had upgraded carpet that was installed prior to the finish out of the home that was not protected and allowed workers to walk throughout home leaving muddy boot prints. Our closing date changed 11 times from September 2021. We had 5 closing date changes in January 2022 alone. The day we ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not so happy with the purchase

  • Himansu P.
  • Verified HomeBuyer
  • September 01, 2020
  • Boerne, TX

The main issue is Insulation in the house, there is no privacy. I can hear the conversation happening in the living room in my Master bedroom and vice versa. We also hear the highway traffic in our master bedroom. There are some minor things where we see that builder has tried to save money, it's not worth it. I am not sure if I will recommend highland homes to anyone.

Highland Homes responded:
Hi Himansu, Thank you for taking the time to leave us a review and I am so sorry to hear of your displeasure with the perceived quality of products used in your home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciate you bringing this to our attention and after speaking with our team, I am pleased to hear that our team has be in contact with you to discuss. Thank you for your patience with us and if you have any additional questions or concerns, please continue to reach out to our Warranty team. Thank you for being a Highland Homeowner! ...

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Lack Workmanship

  • Jose C.
  • Verified HomeBuyer
  • September 22, 2020
  • San Antonio, TX

The workmanship is absolutely terrible. The subcontractors that actually build this houses don't care about what they are doing. There is trash everywhere. Beer bottles galore. One trade builds something and the next trade breaks or damages it. It's your average built house. They could do better.

Highland Homes responded:
Hi there, I appreciate you leaving us a review. I understand your frustration and am sorry that this was your experience during the home building process as we strive to ensure our homeowners are satisfied while building their home, through our excellent customer service. We also pride ourselves on the quality of the products and finishes used in our homes! Please let our team know if there is any way that we can be of service and thank you for being a Highland Homeowner! ...

Total Score 2


Quality 1

Trustworthiness 4

Value 2

Responsiveness 4

Overrated Builder

  • Anonymous
  • Verified HomeBuyer
  • August 25, 2020
  • San Antonio, TX

Highland Homes may have built it’s better reputation in the early 2000’s for innovative, functional and almost high end quality materials. But in the recent years it’s quality and workmanship seems to be faltering. It’s been 86 days in our new house and there are already numerous issues of workmanship and quality of products installed. Had it not been with the construction manager and sales agent. I would rated it 1 star.

Highland Homes responded:
Hi There, Thank you for taking the time to leave a response about your experience and I am sorry to hear of your displeasure with the perceived quality of products used in your home. I understand from our team that they have been actively working with you in an attempt to improve some items you are not pleased with. While I do understand that there are some unique issues, most concerns are of the quality and standards we show in our model homes and we believe are well above industry standards. We pride ourselves in providing all of our customers with the highest quality home possible and remain committed to our customers throughout the home-building process and after, well into the warranty, to help get everything completed and to your satisfaction. Our goal is to provide quick attention to your concerns and are hopeful you will be pleased with things once our team has completed the agreed upon items. Thank you for your patience and thank you for being a Highland Homes customer. ...

Total Score 2


Quality 2

Trustworthiness 4

Value 2

Responsiveness 3

Amazing, Doug is amazing!

  • Jessica O.
  • Verified HomeBuyer
  • March 31, 2022
  • San Antonio, TX

We closed on our house with an affidavit for needed repairs/home finishings. We assumed it'd be done withing 14 days. We're over 2 months in and all of the repairs are still not complete. We've had to take multiple days off work to accommodate contractors, etc.! We had a third party contractor show up at our house to serve us a hand written "notice" that they haven't been paid by Highland and plan to take action. I met the guy while he was building the deck before we purchased the home. It's not my first pick of people to have showing up in the evening angry with my 15 month old in the ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Overpriced home for the quality

  • Anonymous
  • Verified HomeBuyer
  • December 08, 2020
  • Boerne, TX

I have owned many new homes from different builders and this has been the one with the worst quality of build.

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Not a happy customer!

  • Anonymous
  • Verified HomeBuyer
  • February 18, 2020
  • San Antonio, TX

We closed almost two months ago and they are still working on our house. I feel the work has been sloppy and not well done. It looks like I am fixing a used home instead of moving into a new home! I would not buy from them again! My mistake was closing before the house was completely finished!!! The price we paid does not reflect the quality of the home. We are very disappointed!

Highland Homes responded:
HI ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

1703 Buckner Pass

  • Lee B.
  • Verified HomeBuyer
  • July 17, 2019
  • San Antonio, TX

While our Highland Home looks nice from the outside, it has been one frustration after another assuming ownership of this house. From failed promises to install a barrier wall that resulted in a vandal driving through our front yard (in a gated community, no less) resulting in hundreds of dollars of additional watering fees due to re-sodding, to HVAC duct work coming apart in the attic, to many other small to large issues, this has not been the experience described to us as we selected this builder and community. Perhaps ours is a unique case, but it doesn't feel that way when we speak to ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Highland Homes - I closed and moved in before all items on the punch out list

  • Albert D.
  • Verified HomeBuyer
  • May 19, 2022
  • San Antonio, TX

I closed and moved in before all items on the punch out list were completed and responsiveness to my issues took a very long time to coordinate and finish.

Highland Homes responded:
Hello and thank you for your survey. Highland Homes strives to make sure our customers have a great experience in their new homes! After reviewing your closing documents and customer care submissions, we see that all of your items show to have been completed within the timeframe agreed upon between you and our Construction Manager. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Lack of Quality in the Work Performed

  • Mike B.
  • Verified HomeBuyer
  • February 08, 2022
  • Boerne, TX

We specifically told the Highland Home Representatives, unlike others we were in no rush for the home but rather wanted quality work and material used in the process verses speed in trying to move into the home. What we got was very poor quality work that required us to bring in a third party inspector and maintain a detailed list of issues that required no less than four internal inspections by us and continueing to maintain and demand the list be addressed in order to get through the buying process. You have zero quality control in your process and only look to push the home out in hopes ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Terrible Disappointment

  • Eric P.
  • Verified HomeBuyer
  • October 17, 2019
  • San Antonio, TX

The home is beautiful and we love our lot. The actual experience has been really poor. From a list of items that still have not been addressed since move in (8/2/19), to $1500 water bills, to no mailbox keys for 6 weeks and misspelling of our last name on a "gift" from the builder. I would say that, if given the chance again we would not move forward with Highland Homes.

Highland Homes responded:
Hi ...

Total Score 2


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Poor quality of workmanship .

  • Charles C.
  • Verified HomeBuyer
  • December 09, 2018
  • San Antonio, TX

Poor painting. Back yard has a river running through it. Poor quality of tile. No attention to detail.

Highland Homes responded:
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and if you have any additional questions or concerns, please reach out to our team and thank you for being a Highland ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

so many building/ land issues

  • Judd K.
  • Verified HomeBuyer
  • October 28, 2020
  • Bulverde, TX

whew. here we go. We moved into a new build home by Highland Homes in August 2020 and have found so many issues with build quality of the home, as well as drainage issues on the land. Land/ Property: Drainage issue was brought up during construction in March/ April and was not assessed until we threatened to pull out of home purchase in August. This is still ongoing even through October 2020. Have had 2-3 development managers come out and discuss adjustments, a few fixes have been made to little or no avail, but it should have been discussed/ adjustments made to the property back when we ...

Highland Homes responded:
Hi Judd, Thank you for taking the time to leave us a detailed review as it better helps us to understand opportunities for improvement. I’m sorry to hear that this was your experience and after speaking with our team, I see that our Construction Manager has been working with you to address these concerns as well as help accommodate items that were due to a defect. The yard issue is 100% an event that originates uphill due to overwatering. Although this water is not puddling next to the home, the swale area is damp at times and we felt an obligation to install drains to try to resolve this issue. This has been an attempt to be able to guide drainage better and includes surface river rock & adding a 3rd drain ...

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2020
  • San Antonio, TX

Builder rushed to complete the house for closing and failed. Promise to fix discrepancies and two months in we are still dealing with the initial issues. Very disappointed for the amount of money we paid.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Big promises, little follow-through

  • Justin W.
  • Verified HomeBuyer
  • August 04, 2022
  • San Antonio, TX

Very difficult process working with Highland. Both closing and builder repairs have been a bad experience - based largely on promises from Highland that they inevitably break (sometimes almost immediately). Setting up closing went well, but the morning of closing I was told the home wasn’t actually finished. I should have seen this big red flag. I went back and forth for a few hours trying to get them to delay the closing for their failure to complete the home on time - but I was promised that everything would be completed within 48 hours of closing. Based on the relatively short list of ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1