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What Homeowners Have to Say About Highland Homes in Dallas

Read the 603 homeowner reviews of Highland Homes's new homes in the Dallas area. Dallas homeowners rated Highland Homes an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.7 out of 5 stars
in the Dallas area

603 Reviews - 26 Communities

5 ★(475)

4 ★(66)

3 ★(37)

2 ★(14)

1 ★(11)

Quality 4.5

Trustworthiness 4.7

Value 4.6

Responsiveness 4.6

Follow up needs improving

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Howard G.
  • Celina, TX
  • September 04, 2019

I gave stated this before that while my house was be built it was very difficult to get progress reports from our builder . Now we are also working with the warranty division on a serious paint issue on our kitchen cabinets.

New home

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Chao L.
  • Oak Point, TX
  • January 22, 2019

Caulking, transitions between different paint colors get sloppy, window lift not debur and it’s very sharp

Highland Homes - Process went well considering covid which made closing two months

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • James H.
  • Forney, TX
  • July 17, 2021

Process went well considering covid which made closing two months later. Quality in workmanship was less than stellar, items that were to be finished before closing weren’t and still not completed. Covid again? Other than minor things it’s a beautiful house so I believe we got more for our money with Highland than we would have if we gone with another builder. ... More

LOOKS GOOD WHEN SHOPPING

Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

  • Anonymous
  • Royse City, TX
  • May 13, 2021

There were times when we lost trust in this location as far as selling us this home. And it took some rebuilding of trust in order for us to stay with them. Right up to the end we questioned our decisions to buy this home, but we did it and for our first home we are satisfied. I'll say if you can be here everyday during the build, make sure you are! ... More

Great home buying experience

Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

  • Syed S.
  • McKinney, TX
  • May 02, 2021

Both the sales consultant and the construction manager were exceptionally professional, knowledgeable, responsive, personable and above all they were great listeners. They took time to understand our needs and made excellent attempts to cater to our wants and needs. However, the overall finishing of the house and attention to detail can be improved significantly--especially the cabinets were handled poorly with next to no care at all. Paint chip, scratches, squeaky doors, unclean grout and what not. We got tired of pin-pointing and asking the construction manager to fix everything so we eventually gave in. It's a simple concept though - if you pay the full price, you should get product you have paid for - not damaged goods! In short, I would highly rate the service but unfortunately I would have to rate the final product low in terms of overall finishing and quality. ... More

Highland Homes - Overall happy with my new home.

Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

  • Anonymous
  • McKinney, TX
  • March 02, 2021

Overall happy with my new home. A few glitches dealing with the contractor, but that is to be expected.

Mostly good.

Quality 4

Trustworthiness 5

Value 3

Responsiveness 2

  • Anonymous
  • Prosper, TX
  • September 10, 2019

I love the house, but I hate living on a street with active crews. Not just American Legend, but Highland crews too. They are messy, noisy and inconsiderate.

Home Review

Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

  • Anonymous
  • Royse City, TX
  • May 24, 2019

I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience. ... More

Highland Homes - Our sales consultant, Steve, was great to work with.

Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

  • Neil S.
  • The Colony, TX
  • May 14, 2020

Our sales consultant, Steve, was great to work with. He was knowledgeable, could articulate the value and was always looking to solve for "yes". Post sales, I thought the the execution on the end product is only as good as the trades that are hired. Quality of materials aside, I wasn't convinced that Highland had any competitive advantage in this regard. ... More

Not totally satisfied !

Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

  • Vincent P.
  • Waxahachie, TX
  • May 07, 2020

The start on picking out home design center was great.The building of the house we had delays some out of buildings control but some was too.At the final walk through we found things that were marked but not completed after we closed and still for two mouths aren't.Miner stuff we were told to call directly to builders haven't been addressed. ... More

Highland Homes responded:
Hi Vincent,

Congratulations on your new home and I am so glad to hear that you thought the design center was great! I appreciate you taking the time to leave us a review as it better helps us understand areas that may need our attention. After speaking with our team, I am glad that we were able to discuss these concerns with you and are in the process of working through them with you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Highland Homes - House Orientation to be better and to show all homes is advisable

Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

  • Britto A.
  • Aubrey, TX
  • October 25, 2019

House Orientation to be better and to show all homes is advisable

Highland Homes - Floor plans and upgrade options are excellent!

Quality 5

Trustworthiness 1

Value 5

Responsiveness 1

  • Samuel S.
  • McKinney, TX
  • June 15, 2021

Floor plans and upgrade options are excellent!

Highland Homes - Good experience.

Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

  • Michael P.
  • Melissa, TX
  • April 15, 2021

Good experience. Wish more care was put into grading the front lawn.

Standing behind their home

Quality 4

Trustworthiness 2

Value 5

Responsiveness 1

  • Marisela D.
  • Wylie, TX
  • November 08, 2020

During the home buying process, especially getting ready to close, we were repeatedly told that highland homes stood behind their work and the home. Repeatedly we were told that if we had any issues just get in contact with Castin, the person that was in charge of our construction, and the countless warranties. Well we have had several minor issues, but issues nonetheless, that we have reached out to get fixed. Nothing has happened. And one of those issues I am not sure is that small. From the beginning an area of our yard has experienced flooding, Castin said it would be fixed before we moved in, yet that certain area of our yard is a mud pit. The house is beautiful, we truly believe we got a good deal, however, we are very disappointed with the service we have received afterwards. If we were to be on our after purchase and highland homes wasn't going to take care of any issues, then that should have been expressed. Instead we were misled. ... More

Highland Homes responded:
Hi Marisela, I appreciate you leaving us a review and I’m sorry that this was your experience with your new home as we strive to respond quickly to our homeowner’s needs. After speaking with our team, I’m glad to hear we are in the process of resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

Above average

Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

  • Jon F.
  • Celina, TX
  • May 15, 2019

Love Highland homes just wish they were more responsive to warranty request or customer satisfaction request

Highland Homes responded:
Hi Jon,

Thank you for your feedback on our warranty process. I have spoken with our team in regard to your concerns and our Construction Manager should be able to complete the outstanding issues in a timely manner. Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

Slow to repair things, cheap products for what I paid for.

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

  • Anonymous
  • Melissa, TX
  • April 15, 2021

Disappointed in my home. Things are breaking, caulk is already lifted, door knobs are coming up. Overall the price I paid for this home was not worth it.

Highland Homes responded:
Hi There,
Thank you for taking the time to leave us a review. I am sorry to hear that you were disappointed in the workmanship of the home as we strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide. After speaking with our team, I am pleased to hear that we are in the process of addressing and resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our Warranty team and thank you for being a Highland Homeowner. highlandhomes
... More

Customer service of their front liners. Also compare to other builders in the neighborhood they stand out.

Quality 2

Trustworthiness 5

Value 5

Responsiveness 5

  • Enoch A.
  • Forney, TX
  • July 10, 2021

They can be trusted. Just follow up on everything being done on your home and if you identify any issue talk to them immediately. They will readily respond to it.

Beautiful home with a terrible sales office

Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

  • Kasey B.
  • Celina, TX
  • October 29, 2019

The sales office was unreliable--missed scheduled appointments, never in the office. Every change order had to be revised multiple times because it was so wrong, math was off, double charges, and lack of attention to details.

Highland Homes responded:
Hi Kasey,

I am so sorry to hear that this has been your experience with our sales team. Thank you for taking the time to leave a detailed review as it better helps us to understand areas of improvement. I have sent your feedback over to our Division Sales Manager so that she may address this issue. If you have any questions or additional concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Highland Homes - This was not our first new home, though it was the first time

Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

  • Reginald M.
  • Forney, TX
  • January 27, 2021

This was not our first new home, though it was the first time we had built from ground zero. We downsized from a (2) story highland home (new model) of which we loved, to a (1) story highland home new build. Unfortunately, the quality of the material and workmanship of our first home surpassed that of the home recently purchased. The sales team and site manager have helped us process through the building experience but the covid pandemic caused quite a few issues including having to move out the closing date twice. ... More

Highland Homes responded:
Hi Reginald, I appreciate you leaving us a review. I am sorry that this was your experience during the home building process as we strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide! I’m glad to hear that you found our Sales team and Site Manager to be helpful during this process and I do appreciate your patience with us during this COVID-19 pandemic. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

Overpromise Under Delivered

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Bryan M.
  • Rockwall, TX
  • May 22, 2019

I was rushed to close as I was told the house would be ready when I moved in. Since I have moved in the issues I have pointed out have been slow to be addressed and I’m still dealing with a lot of the same issues. Once they are addressed they seem to be handled. Just shouldn’t be so hard to have things handled when I did my part. ... More

Highland Homes responded:
Hi Bryan,
Thank you for your review and I am sorry that this has been your experience since you moved in. We pride ourselves on our level of customer service and strive to deliver a product that we can be proud of. I am glad that Bob was able to work with you to address these concerns and if you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

The craftsmanship of the home is poor

Quality 2

Trustworthiness 5

Value 3

Responsiveness 4

  • Louis C.
  • Frisco, TX
  • January 26, 2021

Highland has great people and I do believe they are a great builder. However, there are a lot of issues with our home. The craftsmanship in many areas of the house is very poor. We trust each item will be addressed by the builder.

Highland Homes responded:
Hi Louis,

Thank you for taking the time to leave us a review. I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! I do understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Graham

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • James G.
  • The Colony, TX
  • September 01, 2020

Service after the sale is poor. We’re told GE Profile appliances, many substituted by lower priced models

Highland Homes responded:
Hi James,

Thank you for taking the time to write a review about your experiences during this process. Your feedback is extremely helpful for us to better understand where there are opportunities for improvement. I am so sorry that this has been your experience with Highland as we pride ourselves on the quality of our homes and our customer service! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

Highland Homes - Highland Homes are good.

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Anonymous
  • Forney, TX
  • February 12, 2020

Highland Homes are good. It is a better home than a lot of other builders I’ve seen. Certain things could have been done better.

Sub Par Subs

Quality 1

Trustworthiness 5

Value 3

Responsiveness 5

  • Doug J.
  • Celina, TX
  • September 12, 2019

Local Highland Team are great. Local Subcontractors are Poor. Product and materials vary from good to poor. Processes need work.

Highland Homes responded:
Hi Doug, Thank you for bringing this to our attention and I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

Great Sales Team and Builder - but industry lacks skilled workers!!

Quality 2

Trustworthiness 5

Value 4

Responsiveness 3

  • Michael A.
  • Roanoke, TX
  • December 20, 2018

Love the people at Highland Homes and their home designs. The home building industry has a shortage of qualified skilled labor so end product suffers. I have maybe two walls in the house that does not have a texture/paint flaws. I thought a half million dollar product would look better. I think all builders have the same problems though. Again the people at Highland Homes are OUTSTANDING!!! ... More

Highland Homes responded:
Hi Michael,

Thank you for your kind words about our team and our home designs as that means a great deal to us! I am very sorry that these issues arose while building your home and after speaking with our team I am optimistic that we will be able to come to a resolution. Thank you again for your positive remarks about our team and please let us know if there is any additional way that we can be of service. Thank you for being a Highland Homeowner! highlandhomes
... More