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What Homeowners Have to Say About Highland Homes in Dallas

Read the 604 homeowner reviews of Highland Homes's new homes in the Dallas area. Dallas homeowners rated Highland Homes an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.7 out of 5 stars
in the Dallas area

604 Reviews - 26 Communities

5 ★(476)

4 ★(66)

3 ★(37)

2 ★(14)

1 ★(11)

Quality 4.5

Trustworthiness 4.7

Value 4.6

Responsiveness 4.6

Very positive experience

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Tyler R.
  • The Colony, TX
  • February 05, 2020

Highland has a good reputation and now after building a Highland Home I see why. Any issues I've had through the building process were addressed and handled to my satisfaction. I again would build with Highland.

Highland Homes - Brick work and some cosmetic details could be improved.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Anonymous
  • Aubrey, TX
  • August 20, 2019

Brick work and some cosmetic details could be improved.

Highland Homes - Overall we are pleased with our Highland home.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Cynthia M.
  • Celina, TX
  • July 09, 2019

Overall we are pleased with our Highland home.

Great Home, Minor issues, Warranty

Quality 5

Trustworthiness 4

Value 5

Responsiveness 3

  • Steven F.
  • Celina, TX
  • June 11, 2019

All has been great with the exception of our backyard holding water. Cant get issue resolved via the builder or warranty... mosquitoes/ mud/ dog... needs french drain or crushed granite to resolve..

Drainage continues to be an issue

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Brian O.
  • Wylie, TX
  • May 24, 2019

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas. ... More

very happy so far

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Camille M.
  • Aubrey, TX
  • April 14, 2019

make sure you are happy with the construction manager as they are instrumental in the building process.

Another satisfied repeat Highland customer!

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Michelle E.
  • Aubrey, TX
  • January 29, 2019

This is our second build with Highland and again completely satisfied.

Highland Homes - selections at the design studio were not that extravagant.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Little Elm, TX
  • July 15, 2021

selections at the design studio were not that extravagant. could have been better.

Great floor plan but inexpensive materials used.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Wylie, TX
  • April 22, 2021

We love our home and especially the floor plan. We do have an issue with the low quality kitchen cabinets and countertops used in our home. Countertops easily scratch and discolor, we were told quartz was the best. The cabinet have paint peeling and when the tech came to touch them up, he used spray paint, for a home over $400,000 this is ridiculous. We do have a great relationship with our CM John. ... More

Highland Homes responded:
Hi There,
Thank you for your review and I am pleased to hear that you love your home and floorplan! I am sorry to learn that you are disappointed in the workmanship of the home as we strive to ensure a quality finish in the homes that we build. After speaking to our team, I’m glad that we were able to connect with you to better understand these concerns. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Average experience

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Edward V.
  • Anna, TX
  • March 09, 2021

Our home seller was outstanding (Brittany Kennedy) she responded to ours concerns very quickly and efficiently. She was very patient and understanding with us. She was the main reason we bought here, because of her professionalism and expertise. I would recommend some improvements to these houses like: Wider front doors Bigger guests room Overall compared to other builders in the area Highland Homes are better quality ... More

Customer Service made the difference!

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • William P.
  • Melissa, TX
  • March 04, 2021

Building our home from another state was a concern but given our realtor and building supervisor this was a smooth process. Brian was phenomenal and when an issue occurred he was quick to coordinate the correction. This was our second home my wife and I built and because of exceptional customer service we felt very comfortable when we moved in. ... More

It honestly comes down to your builder.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Steven T.
  • Oak Point, TX
  • March 02, 2021

Highland homes has quality workmanship but it truly comes down to who your builder is (your person running the show). Some care a lot and some could care less. So after you pick your builder (Highland, Pulte, DR Horton, etc).....then you need to fully vet the guy who will be running the show and ask around. ... More

Highland Homes - My home was beautifully built.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Gloria K.
  • Heartland, TX
  • January 26, 2021

My home was beautifully built. We love it.

Highland Homes - Our builder, Ian was great and is still helping us.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Ronald T.
  • Celina, TX
  • January 13, 2021

Our builder, Ian was great and is still helping us. Our sales person, Dolly was amazing and did anything to help. The design center was the only part in the process that was less than satisfactory. If you work with Holly, please come with all your design ideas and make sure you ask about everything in the house. She left a lot out for us. ... More

The quality of the home.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Deanna W.
  • Heartland, TX
  • October 22, 2020

I had a very good experience with the entire team. Chad is very knowledgeable and will go the extra mile to help you during the process. Sean kept me updated throughout the building process. Anytime I have a question, he responds promptly. I had very good experience with the title company as well. ... More

Highland Homes - A Good place to live

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Heartland, TX
  • September 16, 2020

Good area and neighborhood

I would definitely recommend Highland Homes

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Adrien S.
  • Aubrey, TX
  • July 28, 2020

Thank You

Love my home, disappointed in options

Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

  • Kimberly R.
  • Northlake, TX
  • June 11, 2019

I love my home but there are things that highland does not offer that my last 2 builds did. I built an over $300k home and the lights they put in the bathroom cost $15. I wanted to upgrade those lights but it was not allowed. I wanted a seat in my shower, but it wasn’t allowed, I wanted a farm sink but it wasn’t allowed. I had all those things in my $338k home in Ohio. Other than that the home is beautiful and Shawn has been amazing. ... More

Highland Homes - Great home for a great price.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Prosper, TX
  • June 11, 2019

Great home for a great price.

Highland Homes - They were responsive to our requests and concerns.

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • David M.
  • Prosper, TX
  • May 19, 2019

They were responsive to our requests and concerns.

Highland Homes does it right

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Mark M.
  • Oak Point, TX
  • December 11, 2018

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

Craftsmanship

Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

  • Charles B.
  • Aubrey, TX
  • December 06, 2018

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

Highland Homes responded:
Hi Charles,

I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I’m glad to hear that we are in the process of resolving these concerns. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Highland Homes - Quicker response to warranty work

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Rudy B.
  • Aubrey, TX
  • October 22, 2020

Quicker response to warranty work

Beautiful Home, but have some issues

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Anonymous
  • Celina, TX
  • September 18, 2020

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company. ... More

Moved In, Now What

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Paul V.
  • Forney, TX
  • August 25, 2020

The sales people are awesome and stay in touch with you. The project manager was quite responsive throughout the process. However, the drywall has multiple cracks in the corners of many walls and the material used for the baseboards seems cheap or old. The caulking dried and shrunk in less than 2 months and several nail pops appeared right away. They don't be appear to be covered under the warranty. ... More