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What Homeowners Have to Say About Highland Homes in Dallas

Read the 603 homeowner reviews of Highland Homes's new homes in the Dallas area. Dallas homeowners rated Highland Homes an average 4.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.7 out of 5 stars
in the Dallas area

603 Reviews - 26 Communities

5 ★(475)

4 ★(66)

3 ★(37)

2 ★(14)

1 ★(11)

Quality 4.5

Trustworthiness 4.7

Value 4.6

Responsiveness 4.6

Highland Homes - Very honest and responsive to concerns.

Quality 3

Trustworthiness 4

Value 5

Responsiveness 5

  • David C.
  • Forney, TX
  • May 20, 2021

Very honest and responsive to concerns.

Very Smooth Process From Start To Finisih

Quality 5

Trustworthiness 5

Value 4

Responsiveness 3

  • Donald G.
  • Aubrey, TX
  • April 15, 2021

We had a great experience working with Highland Homes from our first meeting with the sales team, to follow meetings with sales/design/construction, to the day we moved in. We had very few issues during the process or since we've moved in. My only complaint and why I gave only 3 stars on "Responsiveness to issues" is that since have have moved in, we have had a very hard time getting the maintenance/construction team to respond to tickets we've had open for weeks. I believe their team is overwhelmed, and do not expect it to improve as they are starting to break ground on the next phase behind our home. ... More

Highland Homes - This was our second time building a new home.

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Nicholas R.
  • Northlake, TX
  • April 15, 2021

This was our second time building a new home. First was with a custom home builder and second was with Highland. We had a far superior experience with Highland. Aleasha and Michael were both wonderful to work with and helped with all questions and requests along the way. We would build again with Highland if the time ever arose. Thank you!! ... More

Excellent Experience w/ Highland!

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Allan S.
  • Northlake, TX
  • February 17, 2021

The Highland team was great. We were having difficulty selling our home and could not get into our Highland home until it sold. Unfortunately, we had a very negative experience with a realtor, which greatly contributed to this issue. Highland was very understanding and flexible with allowing us additional time to get a new realtor and we were able to sell our home! As far as the builder goes, Garrett was awesome! He provided excellent communication by sending a weekly progress report on the progress of the home and promptly follow-up on any questions or concerns we had. ... More

Sales Team and Project Manager were outstanding to work with during the entire process

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Kathy B.
  • Lantana, TX
  • January 06, 2021

Overall the experience was great, due to Covid things got delayed but that was understandable and in the end I feel we closed on a pretty great home. Are there some things that the quality is not what we expected, definitely but hopefully Highland will work through them with us ... More

Prompt and attentive

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Kevin W.
  • Celina, TX
  • December 03, 2020

They were very quick to respond to any requests and thorough in their responses.

Highland Homes - The person assigned to our home, was not only professional and

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Jerome S.
  • Celina, TX
  • December 01, 2020

The person assigned to our home, was not only professional and knowledgeable, he was very caring and genuine in addressing all of our concerns and answering the 100 questions that kept arising. Also, is response time with follow-up was impeccable.

Very responsive and attentive

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • David G.
  • Rockwall, TX
  • September 16, 2020

Great company to work. Every part of the deal was a great and easy experience. Financing through Highland homes was the best thing we did

Highland Homes is an excellent builder

Quality 5

Trustworthiness 5

Value 4

Responsiveness 3

  • Anonymous
  • Lantana, TX
  • August 25, 2020

I would definitely recommend Highland Homes to build your house!

Highland Homes - Highland home team for The Grove is A team.

Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

  • Sam C.
  • Frisco, TX
  • September 03, 2019

Highland home team for The Grove is A team. Sales manager/construction manager are great to work with.

So Far So Good!

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • David T.
  • Aubrey, TX
  • July 09, 2019

Only been in the house for 4 weeks but seems to what we hoped for!

Satisfied home buyer

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Richard H.
  • McKinney, TX
  • May 21, 2019

Love Trinity Falls neighborhood and love our new home. It was great working with Valerie at Highland Homes.

Highland Homes - Great experience

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Forney, TX
  • May 15, 2019

Great experience

Highland Homes - Great experience worked great with sales person and construction

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Frank R.
  • Forney, TX
  • April 15, 2021

Great experience worked great with sales person and construction manager

Highland Homes - We love our home!

Quality 4

Trustworthiness 5

Value 5

Responsiveness 2

  • Helder S.
  • Royse City, TX
  • January 26, 2021

We love our home! Thank you!

Highland Homes - I think the finishing on the house was not up to the mark.

Quality 3

Trustworthiness 5

Value 5

Responsiveness 3

  • Nitin S.
  • McKinney, TX
  • January 06, 2021

I think the finishing on the house was not up to the mark. We are happy with everything else.

Beautiful New Community

Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

  • Erika Q.
  • Rockwall, TX
  • November 06, 2020

The beautiful new community, the quality of home and the way how it is beautifully built.

Highland customer review

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • Jeffrey S.
  • Melissa, TX
  • June 12, 2020

Some of the products seem very cheap and or not done with care. For example door knobs, faucet, paint, driveway cement. Otherwise excellent.

Highland Homes - Nice home!

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Aubrey, TX
  • July 09, 2019

Nice home! Felt a bit pricey!!

Some materials need upgrading

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • John P.
  • McKinney, TX
  • January 22, 2019

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent! ... More

Highland Homes - When it comes to the builder coming to my home to make repairs

Quality 5

Trustworthiness 4

Value 5

Responsiveness 1

  • Anonymous
  • Aubrey, TX
  • July 14, 2021

When it comes to the builder coming to my home to make repairs that they promised to do they don’t show up,

Highland Homes - We bought back in July of 2020 secured the lot which was better

Quality 4

Trustworthiness 5

Value 5

Responsiveness 1

  • Anonymous
  • Aubrey, TX
  • March 02, 2021

We bought back in July of 2020 secured the lot which was better than the timing of the home market now. One thing I will say that needs improvement are warranty tickets that need to be addressed I have about 8-10 warranty requests unanswered. I understand the market is crazy right now but at least tend to the buyers who bought the home as well. That’s all, other than that I am very pleased with the design and quality of the materials. ... More

Highland Homes - The shopping and buying experience was great but response to

Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

  • Pamela T.
  • Rockwall, TX
  • January 06, 2021

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment

Highland Homes - I moved in the end of April and have put in 2 request for repairs

Quality 4

Trustworthiness 5

Value 3

Responsiveness 1

  • Doris R.
  • Anna, TX
  • June 17, 2020

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

Highland Homes responded:
Hi Doris,

Thank you for taking the time to leave us a review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciated your patience with our Warranty team. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Highland Homes - no comment, not happy with my finished product

Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

  • Leslie H.
  • Aubrey, TX
  • December 01, 2020

no comment, not happy with my finished product