What Homeowners Have to Say About Del Webb in Houston

Read the 107 homeowner reviews of Del Webb's new homes in the Houston area. Houston homeowners rated Del Webb an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Houston area

star-rating

107 Reviews - 2 Communities

5 ★(56)

4 ★(32)

3 ★(14)

2 ★(3)

1 ★(2)

Quality 4.3

Trustworthiness 4.5

Value 4.2

Responsiveness 4.6

star-rating Good build experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Richmond, TX
  • June 02, 2020

Good sales and build experience. Choice of options is limited and really adds to the price considerably--a bit of a surprise! Quality of some details--paint, wood trim--not up to the quality of the overall house. Overall great home!!

star-rating Somethings great, somethings good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Robert H.
  • Richmond, TX
  • March 26, 2020

My superintendent Randy was great. Always patient and understanding and promptly reactive. Some items way overpriced (esp. at design center where there is a great deal of pressure. Hardware like kitchen sink, towel holders, toilet paper holder look nice but very poor quality. Stella, our sales representative was very honest and helpful. ... More

star-rating Taft home in Sweetgrass

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Cathy E.
  • Richmond, TX
  • September 11, 2019

I'm loving my home but Del Webb has located the patio of the new home being constructed next to mine 8 feet from my patio. The back door of the home next door looks directly into my home and my door looks directly into the home next door. I'm not happy about either of these situations. Care should have been taken to avoid this. Del Webb needs to provide privacy for both our homes in the form of a privacy wall between them. I'm hoping they will offer and I don't have to fuss about it. A screened in porch with either latice work or some type of privacy between the two homes. I want to be able to recommend Del Webb as solving problems created in the building process. ... More

star-rating Del Webb - One issue was the bathroom.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • David J.
  • Richmond, TX
  • June 05, 2019

One issue was the bathroom. The shower door hit the door when opened so changed door to an accordion door. Superficial cracks on back patio had to be filled in.

star-rating Del WebB Survey May 2019

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • David R.
  • Richmond, TX
  • May 01, 2019

My wife and I fully enjoyed the build process. Our field manager did a fantastic job addressing our questions and concerns. We would do it again.

star-rating Del Webb - Satisfied.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Thomas W.
  • Richmond, TX
  • January 13, 2021

Satisfied. With covid lockdowns, everyone helped at every juncture to build nice little house

star-rating Del Webb Pulte

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michelle C.
  • Richmond, TX
  • May 26, 2020

The construction went smoothly. The house is well built and extremely impressed at the quality of the house. However, the confidence of sales person to loan officer and others in terms of communications to the buyer (me) was quite poor.

star-rating Pulte has a system that is generally efficient and offers the buyers great options. They are very good at managing their system from the selling to the construction of the home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Richard M.
  • Richmond, TX
  • January 27, 2021

As a couple who has built 7 other new homes through the years, we consider the Pulte experience of selecting and constructing the home to be very good. We enjoyed it. The Pulte Mortgage experience was the only black mark on the entire process. Otherwise it would have been 5 star overall. ... More

star-rating Del Webb - Great home buying experience overall!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Keith W.
  • The Woodlands, TX
  • January 14, 2021

Great home buying experience overall!

star-rating My construction liaison kept me fully informed on weekly basis and was available to answer questions

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Linda C.
  • Richmond, TX
  • November 11, 2020

I completed the building process from 1300 miles away. It would not have been possible without a construction liaison who stayed in close contact.

star-rating Very satisfied except for concrete work.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Donald F.
  • Richmond, TX
  • December 13, 2019

We love the house, except . . . the concrete work is shoddy. The garage floor has a rough section near the wall. Additionally, patches were required closer to the center of the floor, which a friend told me was caused by the carpenters placing two by fours used for bracing the walls into the wet concrete floor. Also, the patio had pockets required patches. And, the side of the driveway has chipped sections. ... More

star-rating Beautiful subdivision.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Patricia W.
  • Richmond, TX
  • October 22, 2020

This home is very nice. I guess I expected a fridge in the package. The only complaint is this is an over 65 community and in the master bathroom there is NO medicine cabinet. Most of us take medicine and it is really inconvenient to keep under the vanity in a box. That is really bad. Also the master closet could be bigger and the laundry room a little smaller. Other than that it has been a good experience. ... More

star-rating Del Webb - Nice neighborhood and neighbors.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Richmond, TX
  • February 18, 2020

Nice neighborhood and neighbors.

star-rating Quality Home Buying Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • The Woodlands, TX
  • February 17, 2020

The Building Superintendent that was assigned to my home was excellent, very responsive and pleasant to work with. Even though I closed earlier, I have only lived in the home a few weeks. I found that any issue I had was addressed quickly.

star-rating Anthony

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Alfred A.
  • The Woodlands, TX
  • September 11, 2019

Anthony is wonderful in helping us get repairs done.

star-rating Very, very good but could be better.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Robert R.
  • Richmond, TX
  • August 13, 2019

Overall, the experience was very good but a few things could be better. For example, a "Floor Outlet Option" is predetermined per plan but I was told I couldn't have a copy of the plans. It's useless where it is. A drain for the washing machine was missed when the slab was poured and well into framing. Obvious mistake which was missed. It was corrected but this should not have happened in the first place. After closing and while moving in, we discovered the dryer vent had been sheet-rocked over. Why was this not noticed during the final inspection by Pulte? It was quickly corrected. Overall, we are very pleased with our home. The few other problems we have found after moving in have been very minor and have been quickly corrected. ... More

star-rating Del Webb - Well built

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Roger R.
  • Richmond, TX
  • July 31, 2019

Well built

star-rating Solid value

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Karen T.
  • Richmond, TX
  • May 22, 2019

House is solid and construction went well. Our project manager kept us informed throughout the entire process. Our CSR has gone above and beyond our expectations. Biggest disappointment was the lack of options and upgrade pricing available in the design center. ... More

star-rating Del Webb - It is a very good community to live.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Richmond, TX
  • April 02, 2019

It is a very good community to live.

star-rating Good value for the money

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Rhonda W.
  • The Woodlands, TX
  • December 11, 2019

I was not present for the building of my home, but Del Webb met my need to monitor progress on construction with a virtual meeting and by meeting with my representatives in my absence. When glitches did arise, I found the help of my sales counselor and, later, my field supervisor invaluable. Post move-in, they have been very responsive to my requests. ... More

star-rating Services and Vent Hood

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Joe C.
  • Richmond, TX
  • October 30, 2019

Overall very pleased with the maintenance service orders submitted. Scheduler and crew responded promptly and did excellent job. Workmanship can be improved. Several places such as granite top, concrete surfaces are "rough". Plumbing - so far good. The only item feels very disappointed is the kitchen vent hood. The 36" vent hood from Whirlpool can only provides draft on one side because of the weak motor and the motor being mounted on one side only (verified and replied from Whirlpool). This leaves the other 2 1/2 gas burners on the cook top essentially "smoke" and useless to a certain extent. ... More

star-rating By today’s standards......

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Jeanne R.
  • Richmond, TX
  • October 24, 2019

By today’s standards I believe our Del Webb home is as good as any mid-range new home, and better than some. We had an excellent field manager who worked hard to deliver quality, but it largely depends on materials and the actual laborers. Materials are mid-range. Laborers move very fast and sometimes pay less attention to detail than I wanted. This is today’s world, I guess. But we pay top dollar for Del Webb. Maybe not River Oaks prices, but this isn’t River Oaks. One serious issue for us was our sales person who mis-informed us on several issues. We only had one sales rep. Maybe others are better. I would give a much lower “trust” rating if it was only based on sales. Another issue is having to make so many decisions so quickly, based on very little information. Read everything, including HOA rules, before you commit, and try to fully understand each each design decision before you commit. In the end, it’s a nice place to live, and we do have a pretty home. ... More

star-rating Trash

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Tracy S.
  • Richmond, TX
  • August 07, 2019

Del Webb / Pulte Homes needs to meet with it's "construction partner" and do a way better job insisting that the subs clean up after themselves and respect the fact that they are working around occupies HOMES! The trash that they leave is not OK!!

star-rating Del Webb - On reflection we realize we needed to have spent even more time

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Andrew D. M.
  • The Woodlands, TX
  • January 26, 2021

On reflection we realize we needed to have spent even more time considering all the options being offered.

star-rating Always timely, caring and professional.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Lenard J.
  • The Woodlands, TX
  • October 22, 2020

Anthony made the experience during this unusual time very easy, he kept us up to date with the delays and worked hard to get house finished. My only complaint is the painting and calking are not up to the price paid for home.