Skip main navigation

Del Webb Reviews in Austin, TX

What Austin Homeowners Have to Say About Del Webb.

Read all 254 verified reviews from homeowners that built a new home with Del Webb in the Austin area. Austin homeowners have rated Del Webb an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.5 out of 5 stars in Austin Area

254 Reviews in Austin Area

Ratings by Category

Overall 3.5

Quality 3.2

Trustworthiness 3.5

Value 3.5

Responsiveness 3.4

Customer Reviews

Del Webb - Overall workmanship is sloppy at best.

  • John A.
  • Verified HomeBuyer
  • August 28, 2019
  • Georgetown, TX

Overall workmanship is sloppy at best. After buying a Del Webb home in Anthem, AZ I expected the same quality, but apparently the Austin market is too much for Webb.

Total Score 2


Quality 1

Trustworthiness 4

Value 3

Responsiveness 3

Easy experience, but too many problems with the final product/building

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2022
  • Georgetown, TX

The buying experience was easy and straight forward. The overall finish quality of the home was below standard, as there were many problems that seem to be attributed to workers that don't care about the quality of their work. The attention to detail and workmanship of the building is of lower quality. -many small areas of trim that the painters just did not paint. -areas where there was no trim installed. -Paint splatters/drops on the floors and carpets. -Door trims damaged by the door stops, some door stops missing. -bathroom mirror that should never have been installed due ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Del Webb - Helpful sales person.

  • Anna L.
  • Verified HomeBuyer
  • August 31, 2022
  • Georgetown, TX

Helpful sales person. Very good construction supervisor and very responsive. Poor quality construction. Final inspection by independent showed over 25 deficiencies, including such things as walls not being straight, windows crooked and not closing and blinds not fitting, busted concrete on patio. Price of design items more than doubled after contract was signed making the final pricing substantially more than expected.

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. delwebb

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

We purchased an older model home "as is." The home is lovely, but the inspection was not in depth, the contracted repairs were not performed and we've invested thousands in repairs to bring it up to code.

  • margaret P.
  • Verified HomeBuyer
  • October 12, 2021
  • Georgetown, TX

We are very happy with our new house and the community. Our concerns lie in purchasing a past model home and finding many costly items in I'll repair. The sprinkler, electrical and AC system all required significant repairs. One was in the contract, yet denied. Worst of all was being given keys and garage door openers that had not been recoded. The outside door pad opened up with no code whatsoever. That was only discovered by the men who came to change them for us.

Del Webb responded:
Hi, ...

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Unfortunately poor communication throughout the entire process

  • David B.
  • Verified HomeBuyer
  • September 07, 2021
  • Georgetown, TX

The process started out great, but once we signed it all went down hill from there. The sales person would not return my calls, emails, text messages for minimum 1-2 weeks when I contacted her with questions. I did not get any updates on the status of my house which ended up being delayed several times so we actually closed 2 months after the original date. We had 3 field superintendents as they all kept leaving. It overall was a very unpleasant and frustrating experience. Pulte needs to really really really improve their customer service.

Del Webb responded:
We are disappointed to hear that you did not have a good experience working with our team and struggled with delays throughout your new home build. We would like to provide this information to leadership for their review and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Do things right the first time

  • Patrick R.
  • Verified HomeBuyer
  • December 11, 2019
  • Georgetown, TX

Based on my experience and talking with other home owners it seems that things would be better if everyone slowed down a bit and did things right the first time. It shouldn’t take multiple redo’s to finally get things right.

Del Webb responded:
We appreciate you taking the time to suggest ways we can improve the homebuilding experience for our customers. If there are any concerns we can help address, please email socialcare@pultegroup.com and we will be in touch. ^Abby delwebb

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Disappointed

  • Steve B.
  • Verified HomeBuyer
  • September 04, 2019
  • Georgetown, TX

Stay on top of everything, and make sure you get a well seasoned field manager.

Del Webb responded:
We're sorry to hear that you were disappointed with your experience and if you'd like to discuss this further, we'd be interested in learning more about the situation. You can get in touch with us by emailing socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Not great

  • Lynn F.
  • Verified HomeBuyer
  • July 05, 2022
  • Georgetown, TX

Very slow on responding, small issues not addressed

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Sun City Pulte Del Web

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2022
  • Georgetown, TX

Sales staff at Pulte/Del Webb, Georgetown are not honest. They will say anything to get you hooked and then bully you when you ask questions. I would never recommend using one of those sales people. Shame on all of them.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Just too fast and sloppy

  • Anonymous
  • Verified HomeBuyer
  • November 20, 2019
  • Georgetown, TX

Maybe my expectations were way too high. I still can't believe the lack of craftsmanship and care. I'd be embarrassed to have others look at my work and feel the way we do.

Del Webb responded:
We are so disappointed to hear that you aren't happy with the quality of your new home but thank you for taking the time to leave a review so we can continue to better the home building process. We would like the chance to look into the situation and make things right. If you could please email socialcare@pultegroup.com so our team can be in touch we would greatly appreciate it. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Disappointed With Pulte Home Quality

  • Anonymous
  • Verified HomeBuyer
  • October 07, 2019
  • Georgetown, TX

We moved for the lifestyle but disappointed in quality of the construction. In a $500,000+ home, one would expect a certain amount of quality. Upgraded brushed nickel hardware does not include towel rods or toilet paper holders. If you upgrade the kitchen vent to include a wooden shroud, you lose the upgraded vent and are given a cheap noisy vent with two 30 watt bulbs (no LED lights or quiet vent fan). By the way, the design center did not advise us about this switcharoo. Thank goodness we had a great field manager for the construction but the tradesmen (framers, sheet rock, plumbers, ...

Del Webb responded:
We appreciate you taking the time to share your story but are disappointed to hear that you had a hard time with your new home build. If there are still unresolved concerns or if you would like to discuss this situation further, please feel free to email socialcare@pultegroup.com ^Abby delwebb

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Del Webb - 2 months after closing, still waiting for dishwasher.

  • Paul H.
  • Verified HomeBuyer
  • July 12, 2022
  • Georgetown, TX

2 months after closing, still waiting for dishwasher. Have no glass in master shower bath. Multiple issues with granite countertops. Cabinets misaligned, handles crooked. Took 5 months to replace broken window. Oven has been repaired 3 times already. Concrete patio is a mess. Plastic towel racks. Wrong lighting fixtures were installed (corrected). Weeks go by with no communication on issues.

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Great community

  • Nanette B.
  • Verified HomeBuyer
  • July 05, 2022
  • Georgetown, TX

I don’t think there is a better community than Sun City Texas but I sure wish Pulte was a better builder. There is no quality process as described on the Del Webb website. You have to be your own advocate and quality inspector. I suggest everyone in the build process get a good home inspector for the pre-drywall, final, and 11 month inspections. You will be amazed at what ends up on the inspection reports.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Del Webb - Sales Representative Adam and the initial buying experience was

  • Daniel S.
  • Verified HomeBuyer
  • July 05, 2022
  • Georgetown, TX

Sales Representative Adam and the initial buying experience was 5-Star! The home construction and management experience was poor. Initial construction manager was on point and good but he left (Pulte?) for unknown reasons. Steep drop in performance, commitment and ability from next project “manager/helper” assigned. Very poor quality control of foundation build which led to serious punch list issues. Many examples of lack in oversight of trades and construction. Seemed more concerned and aligned with the trades than the buyers. Dismissed buyer concerns in Punchlist walk-through until ...

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - Buyer BEWARE!

  • Ronald F.
  • Verified HomeBuyer
  • June 22, 2022
  • Georgetown, TX

Buyer BEWARE! We felt that many things during process were misleading. We were told one thing by sales person, electrical rep, and designer and then were not specifically written either way. In our contract. Oven/microwave combo was supposedly unavailable and we were forced to accept a lesser model right before closing with the the threat of not closing on time! We had no choice. They did similar with order contracted mini fridge for the entertainment center, an expensive extra ordered through them. After closing, getting them to complete at least some of the contracted items has been a ...

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Disappointment

  • Jane M.
  • Verified HomeBuyer
  • June 02, 2022
  • Georgetown, TX

Supervisors couldn’t stay on top of workmanship that was not up to standard: kitchen slide-out drawers failed in the first week as some weren’t assembled properly. Repair on a tray ceiling to make the coffer plumb is still noticeably different color and texture. Floor tiles aren’t level and smooth and I’ve tripped on edges that stick up. I bought the new-build house in progress-not finished , drywalled and I was not permitted to make any changes to the items that weren’t even installed- like the tile floor. There is a widow sill in the master bath that has the tile company logo clearly ...

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor workmanship, very mediocre materials and very slow response from the builder

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Georgetown, TX

You don't move to Del Webb for the house quality. Poor workmanship, very mediocre materials and and very slow response, if any to make things right. Very disappointed!

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. delwebb

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pay Attention

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Georgetown, TX

Incredible lack of attention to detail as a whole. Lack of overall quality in workmanship by almost all of the tradespeople utilized during the build process. Indifference by responsible parties involved in the build process. Overpriced for what we received but that's the crazy market we are in. Thankful to have a new home but would do it differently if we had to do it again. From what we have learned, this is standard operating procedure in a home built by Pulte within Sun City- Georgetown, TX.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

I purchased a home about 5 years ago. At that time, my inspector told me that Pulte was one of the better builders in the area. When he inspected the new house this year, he stated that Pulte's quality was not as good as it used to be.

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Georgetown, TX

Get inspections done at pre-drywall, pre-close and 10 months out (just before 1 year warranty is up). I have future neighbors who are experiencing major issues and have brought Pulte management in to review the poor quality.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Build too many homes too fast to keep up with communication and quality control

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2021
  • Georgetown, TX

Recommend waiting to build a home when not in a housing boom in order to ensure better quality control and customer service.

Del Webb responded:
We are so sorry to hear that our team did not provide excellent communication and you feel your home was rushed. If there is any additional feedback you would like to provide or any concerns we can help address, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor Attention to Detail

  • Kevin D.
  • Verified HomeBuyer
  • January 06, 2021
  • Georgetown, TX

I was surprised at how sloppy the overall craftsmanship was in the details. I have found at least one corner not square. There is at least one crooked wall. Most of the electrical outlets don't cover the entire hole leaving the appearance of small holes next to the outlet plates. Some of the cabinet doors were hung crooked and the depth is that of cabinets put in a cheap house. The upgrade to the blinds is a disaster and will need to be replaced because they are crooked and cheap. Water drainage between houses is poor and will need to be addressed. We've been here less than two months so I'm ...

Del Webb responded:
We are so sorry to hear that you are having these concerns with your new home. We would like to escalate your concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

New homeowner

  • Otis M.
  • Verified HomeBuyer
  • July 01, 2020
  • Georgetown, TX

Quality and workmanship is absolutely awful. Huge lack of pride in workmanship, interior finishes and if their clients are taken care of. The construction crews are some of the worst in the business.

Del Webb responded:
We are so disappointed that you aren't happy with the quality of your new home and feel the construction was not done adequately. We would like to look into this situation so we can address it accordingly and would appreciate if you could please email customersupport@pultegroup.com so our team can be in touch. Thank you. ...

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

UNACCOUNTABLE !

  • Bonnie E.
  • Verified HomeBuyer
  • July 20, 2019
  • Georgetown, TX

Hire your own Realtor!!!

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Sun City is great, Pulte is terrible. Quality control is the buyers job.

  • Karalyne L.
  • Verified HomeBuyer
  • January 12, 2022
  • Georgetown, TX

Terrible workmanship. For every task completed, more damage is done. A week before closing you are expected to find all the errors to be fixed. Seriously, instead of having a quality control person, they expect senior citizens to find everything wrong for them to fix. You close before the house is done, and good luck getting a response. I have a sharp metal strip standing standing straight up running the length of my slider as they didn't finish the flooring. So many gaps, errors, and cosmetic mistakes. Cabinets were broken, and I have the replacement parts in my garage. Once again it ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Totally disappointed my wife hates the house because of the upgrades selected totally wrong or improper installation

  • Joseph K.
  • Verified HomeBuyer
  • August 06, 2021
  • Georgetown, TX

Will review after repairs completed

Del Webb responded:
We are so sorry to hear that you are disappointed in your new home and are dealing with unresolved concerns. We would like to make sure that your concerns are addressed and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of these unresolved concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1