Skip main navigation

Del Webb Reviews in Austin, TX

What Austin Homeowners Have to Say About Del Webb.

Read all 254 verified reviews from homeowners that built a new home with Del Webb in the Austin area. Austin homeowners have rated Del Webb an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.5 out of 5 stars in Austin Area

254 Reviews in Austin Area

Ratings by Category

Overall 3.5

Quality 3.2

Trustworthiness 3.5

Value 3.5

Responsiveness 3.4

Customer Reviews

Lack of Construction Oversight and Reliance on Customers to do Builders Punchlist

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • Georgetown, TX

A challenging time with extreme turnover and supply issues. So it is unknown if Pulte would be different than we experienced from Nov 2020 to Nov 2021. The Pulte process assumes the work by their subs will be poor quality requiring three and four do-overs. Oversight while work is being done the first time by Pulte is almost nonexistent. Pulte gets involved after the fact when the initial poor quality has already been built in. There were extraordinary deficiencies evident during the Builders Walk-Through before Closing. The Buyers had to do the punchlist the manager should have ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Del Webb - Be prepared for working with a production builder that has no

  • Randy A.
  • Verified HomeBuyer
  • November 11, 2021
  • Georgetown, TX

Be prepared for working with a production builder that has no competition. The only checks and balances in play are the existing building codes. And remember, those are minimums. Granted, our project was hampered by the Covid pandemic and a harsh winter, but the resulting delay in material access is the only thing applicable to those causes. Neither of those have anything to do with poor craftsmanship and quality of materials. Both of those elements have left us disappointed. All we expected was a house like the model that led to our decision to contract with Pulte Homes. Nothing less and ...

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Purchasing a home from out of state?

  • George F.
  • Verified HomeBuyer
  • August 25, 2021
  • Georgetown, TX

Our initial purchase of home was based upon Facetime photos. We were looking at 2 different models that had modifications and it was confusing. Our daughter lives in the area and we based selection upon her viewing the actual models. The sales team sent regular updates of the building progress of our home. 1 day prior to the time of the initial walk through we were notified there was a flood in our home which set the process back. Apparently there was a back up from a toilet that was left running, and the entire home was turned over to SERVEPRO. The agent and the salesperson worked to ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

More questions than answers

  • Janet R.
  • Verified HomeBuyer
  • June 02, 2020
  • Georgetown, TX

The sales staff is friendly and helpful. The subcontractors are horrible. The construction supervisors we had are no longer with the company. They were terrible. We have had a positive response to our concerns and are awaiting scheduling of repairs to be made. Much time has been spent worrying and fretting about our decision to build here. We lived 1300 miles away when building took place. I would suggest if you build here, you rent here and watch every day the progress (or lack there of) being made. This was/is a very stressful time. We are being assured that all issues will be ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

So Disappointed

  • Frank S.
  • Verified HomeBuyer
  • April 08, 2020
  • Georgetown, TX

The workmen ship and attention to detail is shockingly poor. Many many issues to many to list. Not happy. Would not recommend to anyone.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Poor sub contractor response to issues

  • Kenley M.
  • Verified HomeBuyer
  • February 11, 2020
  • Georgetown, TX

Interior workmanship lacking quality. Issues with paint, garage sheet rock. Sub contractors rush through work; thereby, leaving poor workmanship. Answer is let “Warranty” take care of it. After that it is a struggle with Warranty and the sub-contractor. Lot’s of excuses.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

My Sun City Buying Experience

  • James K.
  • Verified HomeBuyer
  • January 09, 2020
  • Georgetown, TX

If you have any choice do not observe what goes on during the construction phase, you will save yourself a lot of stress and frustration. Add several days to the promised completion day, in other words, do not plan any deliveries, any visits, any activities until after everything is completed and signed off on, and then add five days to that! Allow yourself time to do your own independent inspections.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Communication was excellent from our sales agent. However, communication from the home project manager was severely lacking.

  • Jeffery F.
  • Verified HomeBuyer
  • June 02, 2022
  • Georgetown, TX

The sales and design agents were outstanding. However, the home project manager was severely lacking in basic communication and follow-up. Timelines were promised and missed at every step. Punch list items were not completed on time or as promised. The community is outstanding, but the home building phase is poor.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

The quality of the trades and sub contractors are sub-par

  • Sheryl S.
  • Verified HomeBuyer
  • April 07, 2022
  • Georgetown, TX

Building my new home was not the experience i had hoped it would be. Supply chain issues and delays we plentiful. My home was completed about 4 months past the initial completion date. AND the sub-contractors and trades were sub par. The amount of items that needed to be redone and that are still not corrected 2 months after my closing are way more than anybody should have. Since its only been two months since I closed, i cannot speak to the long-term quality of the home build

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

The fit and paint finish was not good- at all- Pulte is working to correct. the drive is non suspect and may have to be replaced

  • Peter M.
  • Verified HomeBuyer
  • January 06, 2021
  • Georgetown, TX

Sun city is great location but feel the house is overpriced, fit and finish (not so good) full brick- great, green space in back yard good but $$$

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Del Webb - Communication between buyer and builder nonexistent.

  • Anonymous
  • Verified HomeBuyer
  • April 06, 2022
  • Georgetown, TX

Communication between buyer and builder nonexistent.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Del Webb - We were excited to purchase our home in Sun City we love it here,

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Georgetown, TX

We were excited to purchase our home in Sun City we love it here, but all the problems we had with the quality of workmanship and having them having to come out and correct them takes a lot of time away from other things we could be doing here. I wish the quality control people would’ve spent more time inspecting the homes. Make sure you look very closely at everything.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Warranty service is not good

  • Anonymous
  • Verified HomeBuyer
  • July 15, 2021
  • Georgetown, TX

Make sure you check everything and have then walk through each item with you,

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Slow or no response to issues after the build I felt like I was nickled and dimed to death

  • Thomas B.
  • Verified HomeBuyer
  • December 03, 2020
  • Georgetown, TX

This is a major investment I expect to receive great service all the way and I am not happy with Pulte

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Nice area, customer service terrible, refuse to return calls,pathetic

  • Grant L.
  • Verified HomeBuyer
  • January 08, 2020
  • Georgetown, TX

Don't release the home to be nice.Make them repair,finish,your home the way you want it.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Trust

  • Brian W.
  • Verified HomeBuyer
  • July 05, 2022
  • Georgetown, TX

Can’t believe anything said

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Del Webb - Be aware that the labor used to build the home are less than

  • Ed S.
  • Verified HomeBuyer
  • October 30, 2021
  • Georgetown, TX

Be aware that the labor used to build the home are less than skilled. Most likely they were picked up at Home Depot for the day. Rugs laid wrong, poor grouting, kitchen cabinets damaged, painting was sloppy, all over windows and driveway when we closed on the house. I have previously purchased 19 new homes. This was the worst.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Rain bird water sensor.

  • William P.
  • Verified HomeBuyer
  • July 22, 2020
  • Georgetown, TX

Every house I see in Sun City has a rain sensor with a bracket on their gutter. When I looked for mine it is sitting in my gutter. So I am thinking why would someone just put my rain sensor in my gutter instead of using a bracket like everyone else? It did not fall there someone had to do that instead of doing it right. That is my reason for the low rating.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Del Webb - Of the more than 15 new homes we have built or purchased, this

  • Raymond S.
  • Verified HomeBuyer
  • June 29, 2021
  • Georgetown, TX

Of the more than 15 new homes we have built or purchased, this has been the worst experience. There is no pride of workmanship, quality is terrible and response to issues has been poor.

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Poor framing workmanship. Overall finish work was good. Prices for options to be installed were grossly overpriced stalled

  • Geoffrey B.
  • Verified HomeBuyer
  • March 09, 2022
  • Georgetown, TX

Make sure you inspect construction through the stages of build where possible.

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Del Webb - The experience was less than positive due to lack of information

  • Joseph O.
  • Verified HomeBuyer
  • November 03, 2020
  • Georgetown, TX

The experience was less than positive due to lack of information on what to expect, being 1500 miles away and finding out things we should have been made aware of during the purchase AFTER we moved in.

Del Webb responded:
We are so sorry that our team did not provide excellent communication throughout your home building journey. We would be happy to look into any unresolved concerns you have or discuss any feedback you would like to provide. In order to do so, please email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS ...

Total Score 2


Quality 5

Trustworthiness 4

Value 4

Responsiveness 3

Very responsive ....

  • Julie D.
  • Verified HomeBuyer
  • October 20, 2020
  • Georgetown, TX

Pulte was very responsive to the quality related issues encountered. We saw shortcuts that led to some of the quality issues.

Del Webb responded:
We are so sorry to hear that you are experiencing quality concerns with your new home. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS ...

Total Score 2


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

lack of communication

  • Michael S.
  • Verified HomeBuyer
  • February 01, 2022
  • Georgetown, TX

we were out of state for the entire building process. i would not consider ever doing that again with this builder.

Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. delwebb

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

Lack of communication

  • Carrol M.
  • Verified HomeBuyer
  • January 12, 2022
  • Georgetown, TX

It took 11 months to get into our house, with four casual emails from our sales person extending our timeline out another 2 months. Being desperate to move in we closed despite numerous items that still needed to be addressed. We've not had responses back from anyone since.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 5

Responsiveness 2

DISAPPOINTED

  • Michael H.
  • Verified HomeBuyer
  • November 06, 2019
  • Georgetown, TX

Cuts on trim, drywall and framing not done with precision leaving gaps that should not have been present. The garage was not cleaned despite repeated requests to remove globs of concrete, drywall mud, sawdust and drywall dust. I finally cleaned it myself. Texturing and painting were done haphazardly with blank areas and paint runs.the sprinkler system was not working correctly and required multiple calls to get corrected. Someone cleaned a paint brush in the sink leaving the sink stained. Calls to quality personal and project manager would go unanswered requiring multiple calls or calls to ...

Del Webb responded:
We are very sorry to hear that your home building experience left you feeling disappointed in us and we would like the chance to make things right. If you could email socialcare@pultegroup.com so our team can be in touch we would greatly appreciate it. Thank you for taking the time to leave a review. ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2