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Del Webb Reviews in Austin, TX

What Austin Homeowners Have to Say About Del Webb.

Read all 254 verified reviews from homeowners that built a new home with Del Webb in the Austin area. Austin homeowners have rated Del Webb an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.5 out of 5 stars in Austin Area

254 Reviews in Austin Area

Ratings by Category

Overall 3.5

Quality 3.2

Trustworthiness 3.5

Value 3.5

Responsiveness 3.4

Customer Reviews

Inconsistent

  • Anonymous
  • Verified HomeBuyer
  • October 27, 2021
  • Georgetown, TX

Poor fit and finish on most walls, trims and doors. Huge gap's throughout filled with caulk or sealer. Sub's are under skilled and rarely supervised. Most damage caused from rough handling of supplies. Plus side is that supervisor does his best to satisfy and fix items.

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb - Felt like a lot of pressure.

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Georgetown, TX

Felt like a lot of pressure.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

213 Cypress Springs Way

  • William A.
  • Verified HomeBuyer
  • February 17, 2020
  • Georgetown, TX

Overall, we’re happy with our new home. It was a struggle getting the builder to complete construction on time due to unresponsive subcontractors and ineffective management. Promises were made and not kept. Availability of our supervisor seemed to be an issue. There is a serious issue that I need help with and am getting the brush off from the builder. The city of Georgetown placed their concrete light pole 6” from the edge of our driveway prior to construction of our home. This presents a very real hazard especially since the pole is on the right (blind) side of our vehicle as we back out ...

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Pulse houses look great

  • Richard B.
  • Verified HomeBuyer
  • June 11, 2019
  • Georgetown, TX

Just don’t look too closely. I think some of Pulte’s contractors cut corners where you don’t notice until you live in the house for a while.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Mostly satisfied

  • Richard H.
  • Verified HomeBuyer
  • July 27, 2022
  • Georgetown, TX

The house is, in general, well built. We signed our contract in May of 2021 and were given a timeline for completion of mid Dec 21- mid Feb 22. The house was not completed until late June 22 (13 months after signing and placing a down payment. The 2 glaring issues are: 1) no radiant barrier installed and 2) the premium dishwasher we paid for is not yet installed. The excuse on the radiant barrier was "supply chain issues". This was not true as radiant barrier was available at the time. It was just not available from Pulte's usual supplier for about a 2 week period. So we are now stuck with a ...

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Good value for a tract home

  • Mary A.
  • Verified HomeBuyer
  • January 06, 2021
  • Georgetown, TX

Overall, the experience was pretty good. The building process adhered to the timeline and, overall, construction was good. The interior finishing is not fine-tuned and definitely could have displayed better craftsmanship. I will be submitting several items for warranty review. Also, simple additional options like framed mirrors in secondary bathrooms, additional towel racks in the master bathroom, and more shelving throughout should be added. It makes no sense that Pulte does not offer these options. Pulte should consider that some senior-aged people have the desire and financial ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Disappointed in workmanship in some areas. Looked like a rushed job. Kitchen quartz very nice. MBath very well done.

  • Janice W.
  • Verified HomeBuyer
  • May 26, 2020
  • Georgetown, TX

My new home doesn't look like the models. My electricity went off early morning on lst full day in the house. Who do I call? Couldn't find GFI to dry my hair. Couldn't start the dishwasher. The garage floor is filthy. The bottom kitchen doors look like they are fabricated. Part of it is peeling off. I would like doors to be like the larger doors. Hole in my driveway. Need work on entry patio - needs concrete work. Numerous paint and stain on hardwood floors. Garage needs work. Need more grass to fill in the bald spots by the fence in backyard. Window screens need paint removed. ...

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Del Webb - Lots of issues, poor workmanship and finish.

  • Kenneth M.
  • Verified HomeBuyer
  • August 30, 2022
  • Georgetown, TX

Lots of issues, poor workmanship and finish. Reported several of the minor items and it's been several weeks with no one out to repair them. The A/C is undersized and can't keep up with tx summer heat and pulte won't do anything about it.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

Insure that your home is complete before closing!

  • Kendell S.
  • Verified HomeBuyer
  • April 14, 2020
  • Georgetown, TX

After closing date was scheduled there were several days of bad weather. Much of the final completion details were delayed but my builder insured me that he would see that all would be completed shortly after closing. However, I have had many task yet to be completed and am having to go through warranty to get it done. Now the Covid-19 virus has delayed completion further.

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Poor quality

  • Tammy P.
  • Verified HomeBuyer
  • July 30, 2021
  • Georgetown, TX

The quality of craftsmanship was poor. Very frustrating to have to continue to get things fixed that were just lack of detail. Pressure to complete homes creates poor quality work. I know construction isn't perfect but I feel the quality is below par

Total Score 4


Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Del Webb - Builders team was very good.

  • Eddie D.
  • Verified HomeBuyer
  • January 13, 2022
  • Georgetown, TX

Builders team was very good. I realize that a lot of issues we faced were do to supply issues that were out of builders control. That is why I could only give a 3 star rating for home buying experience.

Total Score 3


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Materials less than average

  • Larry M.
  • Verified HomeBuyer
  • January 21, 2020
  • Georgetown, TX

Materials used in build out are cheap, thin sheet rock, watered down flat paint, flooring less than average easily scratches with the slightest movement of furnishings, requires soft pads on bottom of every furnishing, heels on shoes easily scratch, small dog nails scratch, in other words, not conducive to living unless you plan to sit and not wear shoes or move, grout not sealed and not an option, thus spec home used white grout which easily gets dirty. Overall the quality of the materials used to build Pulte homes is less than average.

Total Score 3


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

Good enough

  • Neil C.
  • Verified HomeBuyer
  • September 07, 2021
  • Georgetown, TX

Quality is only as good as you let Pulte get away with. You must stay on top on construction and fix issues as they occur. Responsive to complaints but almost 2 months in the house still getting repairs done. Quality should be built into house not repaired after.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Constant delays

  • Gerhard H.
  • Verified HomeBuyer
  • November 23, 2021
  • Georgetown, TX

While we understand supply chain issues, the lack of communication about said issues causing a three plus month delay in closing was difficult to deal with. Losing a project manager during the build added to our frustration. The quality is acceptable and most problems are addressed in a timely manner but I would not have expected quite so many issues in a new build. The staff has been very pleasant and conciliatory but clearly over booked as additional construction moves forward.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Lack of communication and poor finish work.

  • Frederick L.
  • Verified HomeBuyer
  • September 07, 2021
  • Georgetown, TX

Minimum communication from the time we put down our deposit until the time we moved in. The finish work on the home was terrible. A door was installed backwards, paint specs all over, caulking incomplete on this floors. Most of the topsoil in our front yard was washed away and not replaced and then they installed the grass. The lawn is lumpy and I'm afraid someone's going to twist their ankle on it. We had to give up a small portion of our yard because they improperly graded it. Then they built a retaining wall which cuts off part of our yard. Also we had brochure showing our brick color and ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb - I would not choose Pulte again because they say things about

  • Patricia S.
  • Verified HomeBuyer
  • July 02, 2021
  • Georgetown, TX

I would not choose Pulte again because they say things about your prospective lot that are not in accordance with the HOA. They told me I could plant a hedge or line of trees in my back yard to mitigate the traffic noise on Sun City Blvd. This is not true. I must get a special variance which at this time is up in the air. They also failed to tell me that they were going to build up the lot almost 6 feet when preparing the foundation which raised the line of site ABOVE what would have ordinarily been a privacy wall. Now, anyone driving or walking down Sun City Blvd can see into my home ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Del Webb - The development is well planned with lots of landscaping, walking

  • Joseph D.
  • Verified HomeBuyer
  • November 03, 2020
  • Georgetown, TX

The development is well planned with lots of landscaping, walking paths, nature trails and friendly people and the weather is great!

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Hoenig review

  • Gregory H.
  • Verified HomeBuyer
  • May 29, 2019
  • Georgetown, TX

Disappointed in the fit and finish

Del Webb responded:
We're sincerely sorry to hear that you're disappointed with the fit and finish of your new home. If you'd like to discuss this with us, please reach out to socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Expectations

  • Anonymous
  • Verified HomeBuyer
  • May 29, 2019
  • Georgetown, TX

The sales people drummed into our heads that Pulte is not a custom builder. All homes are built to a standard. Silly me, I expected the models to reflect that standard. When we got into the home, we found several "standard" items that did not match the model. I have had to make modifications to the home to make it useable, With respect to the wiring in the home for TV, phone and internet, I expected the wiring contractor to understand how the cable companies would install their equipment. Once again, my expectation was not met and I am now going through added expense to make these ...

Del Webb responded:
We are disappointed to hear that we did not meet your expectations as it is our goal to deliver a great home and home buying experience. If you'd like to speak with us about this, please email us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Warranty Claim

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2022
  • Georgetown, TX

My latest interaction with Pulte was very good. It was a warranty claim. The problem was addressed in about 48 hours. Considerring everything that is going on that is not bad.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Del Webb - I think the final product is good quality.

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2022
  • Georgetown, TX

I think the final product is good quality. The communication is very lacking in the building of this community.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Del Webb - I moved from out-of-town and felt that the builder's team kept

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2022
  • Georgetown, TX

I moved from out-of-town and felt that the builder's team kept me very informed of the progress during the building process. I hired a 3rd party pre-drywall inspector who found several construction items needing correction, and the building team was great about making the corrections. However, I do have some walls and windows that are not aligned and wish I had spent the extra money on a better quality paint, especially on the woodwork. The process took several months longer than expected, but that is not the builder's fault. The follow-up team has consistently responded in a timely ...

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 4

Del Webb - While this is indeed a new house, there is a distinct difference

  • Christopher H.
  • Verified HomeBuyer
  • January 26, 2021
  • Georgetown, TX

While this is indeed a new house, there is a distinct difference between new construction and a production built house. Options and choices are not what the average person would expect from new construction.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2020
  • Georgetown, TX

The design and quality of cabinets is disappointing. It’s a basic cookie cutter house at a premium price.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 5

still working on follow thru

  • W. H.
  • Verified HomeBuyer
  • May 30, 2020
  • Georgetown, TX

Be sure any uncompleted issues are well documented and calendared. Work in days/expectations regarding health .covid requirements. It's been 45 days and we are still waiting to hear from the tile company to set an appt.

Del Webb responded:
We are so sorry to hear our communication hasn't been satisfactory. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with some additional information so our team can be in touch. Thank you. ^Abby delwebb

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3