Skip main navigation

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 4468 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

4468 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

A real disappointment

  • Barry D.
  • Verified HomeBuyer
  • April 13, 2022
  • San Antonio, TX

The build quality was the poorest I have ever seen in a new home. There were problems with broken trusses, walls that were not plumb or square, sheet rock seams horribly visible, appliances installed incorrectly and windows out of square and needing replacement parts. We were assured at closing that everything would be corrected immediately, but 6 weeks later we are still waiting for repairs. I could never recommend Pulte to anyone looking for a new home.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

Very poor quality of workmanship.

  • Alvin C.
  • Verified HomeBuyer
  • April 06, 2022
  • Spring Hill, TN

Very poor quality of workmanship. Poor paint job with paint stains all over floor, etc. Very poor grout work in bathroom tile. Contractors walking in house with muddy feet permanently staining concrete and grout. Broken cabinets. Plumbing and electrical issues. Wrong kitchen faucet installed. Microwave surround not installed.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Lack of customer service in fixing many things

  • David H L.
  • Verified HomeBuyer
  • March 09, 2022
  • Wilmington, NC

We waited 17 months for our build. We saw many other houses during this time start well after our house and finish well before. Yet we should not have closed, as we got tricked the day before closing into believing many items would be fixed. After three days we identified 17 items that were not done correctly at closing. Only three were fixed. Now, six weeks later, nothing has been fixed for 36 days except for our gutters finally being put in. We still are in dire need of many things that we cannot get fixed.

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lack of communication between all departments

  • John R.
  • Verified HomeBuyer
  • March 09, 2022
  • Florence, AZ

If we could have, we would have walked away from this home purchase, but we didn't want to forfeit our earnest deposit. Terrible communication, still waiting for final walk thru punch list to be completed. We've bought and sold many homes, this was the absolute worst buying experience we've ever encountered.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...

Total Score 1


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Lack of pride in workmanship

  • Lavon C.
  • Verified HomeBuyer
  • March 09, 2022
  • Aubrey, TX

This was the worst experience we had building a home from the master shower, tile installed incorrectly causing the tile to all be torn out and then having to move plumbing, gas line to cooktop installed in wrong place causing drywall, insulation & back of cabinets to be destroyed. Broken windows, damaged doors, ripped weather-stripping under exterior doors, threshold destroyed when acid washing brick. Exterior electrical plugs installed crooked. Electrical Items noted during rough in inspection not fixed before drywall installed. And we still don't have the correct dishwasher. And there ...

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

Upper management puts the field employees in impossible situations

  • Stephen B.
  • Verified HomeBuyer
  • February 01, 2022
  • Immokalee, FL

Philosophy is build it fast and fix everything later if the customer complains enough

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Del Webb - The process was slow which we totally understand.

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Land O' Lakes, FL

The process was slow which we totally understand. It started out fine, great communication with our field manager the entire time as well. But, after almost two months of owning the home there are issues that have not been taken care of and it is so disappointing that no one has time to address and fix these issues. They are to busy to get back to the homes they closed on making you feel like your home isn’t important anymore. No one should close unless everything is fully completed in the home because it takes forever to get them back out. Warranty has been trying to help as well, ...

Del Webb responded:
We certainly do not want this to be the Pulte experience during such a big important journey. This feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Nothing

  • Bernice U.
  • Verified HomeBuyer
  • January 13, 2022
  • Ponte Vedra, FL

Beware their are so many problems with builder Example Quality of work poor

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Empty words, incomplete and sloppy work

  • Charles H.
  • Verified HomeBuyer
  • November 25, 2021
  • Fishers, IN

The builder poured the concrete slab wrong. After three weeks of trying to tell my field manager that through text, email, and voice messages, I finally found out the field manager had quit. After some time I got someone else to tell me they “identified the problem” but offered no plan to fix it. Even though I asked specific questions about reinforcing with rebar and using an expansion joint after they would jackhammer the concrete, I never got a direct answer if it would be done. I still don’t know if it was done. Things did not get better. Our current field manager says he will call, ...

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

The lack of communication during and after the building experience.

  • Lawanda Y.
  • Verified HomeBuyer
  • November 03, 2021
  • Wake Forest, NC

Make sure you have an independent building inspector inspect your home before you sign off on anything. It is hard to get issues addressed after you move in. You cannot get a response from a person to find out if and when your issues may be addressed.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Poor Quality Control

  • Patricia B.
  • Verified HomeBuyer
  • September 16, 2021
  • Corona, CA

Extremely long ordeal. Poor quality of products and installation of products. Warning: do not sign off until All items are complete. Side garage door should be standard, not an upgrade. No vanity lights above mirror in master bath. Just lights on 10ft ceiling. Vanity lights an upgrade too?

Del Webb responded:
We are so sorry to hear that you did not have a wonderful experience building your new home and are dealing with unresolved concerns. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Every phase of new construction was bad.

  • Michael D.
  • Verified HomeBuyer
  • September 08, 2021
  • Buckeye, AZ

This is our 4th Del Webb new home and the experience couldn't have been worse. From being forced to bid on lots, to the house no where near ready on Walkthrough Day (and I mean no master tub, no cooktop, etc!), to broken windows installed, to footprints IN the concrete of our front walk, to even painting my two garage doors DIFFERENT COLORS. There is no end to the disappointments. Had we deposited less money, we would have walked away.

Del Webb responded:
We are so very sorry to hear that your home was a disappointment upon move-in. We are concerned to hear of these issues and would like the opportunity to bring them to the attention of leadership. If you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Excitement quickly turned to disappointment

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Buckeye, AZ

We did our walk thru and the place was a mess and was told they would do a final clean. Pointed out several issues inside and outside of the house. Received a text 3 days later that everything was fixed and we could move in. I am out of state so I did not come back for 3 weeks. When I arrived w truckloads of items to move in the majority of the walk thru stuff had not been complete and the house was filthy. The superintendent did get most items fixed in next 2 days but I should of never had to delay my move in or call people to come fix and clean. I am still trying to get the last few ...

Del Webb responded:
We are so sorry to hear that your experience was tarnished by the unfinished items at the time of your closing. We would like to help get those unresolved items addressed and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Del Webb - The appliances are not well-made.

  • Anonymous
  • Verified HomeBuyer
  • June 03, 2021
  • Lakewood Ranch, FL

The appliances are not well-made. They have problems. The washer is defective, the plumbing is bad.

Del Webb responded:
We are disappointed to hear that you are having issues with your appliances. If there is anything we can do to help, please feel free to email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH delwebb

Total Score 1


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

poor workmanship, no attention to detail, or oversight of substandard subcontractors

  • Anonymous
  • Verified HomeBuyer
  • May 18, 2021
  • Saint Cloud, FL

From sales meeting to final construction, a very painful experience

Del Webb responded:
We are so sorry to hear that you had a negative experience building your new home and are unhappy with the overall quality. We would like to learn more about your experience so we can address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Pulte and Del Webb only care about closing the deal

  • Stephen B.
  • Verified HomeBuyer
  • March 31, 2021
  • Albuquerque, NM

They care about closing the deal. They do not care about you, your home, or about honesty and integrity. Their employees are dishonest and insincere. The company is cheap and will always choose their profit over the quality of the product they deliver to you. Really lackluster customer service by corporate employees who are experts at complaint deflection, redirection and excuse making.

Del Webb responded:
We are so disappointed to hear that you do not feel valued as a customer and have not received excellent service from our team. We would like to look into this situation so we can address it accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Del Webb - Fit and finish is sub par.

  • Susan P.
  • Verified HomeBuyer
  • March 10, 2021
  • Hoschton, GA

Fit and finish is sub par. Non responsive to handling issues. Don’t close if everything isn’t done.

Del Webb responded:
We are so sorry to hear that you have not experienced excellent service regarding your issues. We would like to learn more so we can assist and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Salesperson did not listen to my request for lots of sunlight in my home.

  • Carol W.
  • Verified HomeBuyer
  • October 15, 2020
  • Frisco, TX

My salesperson should have told me I needed a RIGHT hand garage to maximize windows on the east side of our house knowing full well our model (Martin Ray) has only 1 1/2 windows on the garage side. She told us we needed a LEFT hand garage. Our house is SO DARK from lack of windows on the east side. We currently are repainting the entire interior of our house at our expense trying to brighten our living space. Also the design person did not steer me to lighter colors after I told her too that I wanted maximum light. The time allocated for the design center choices is inexcusably short; ...

Del Webb responded:
We are incredibly disappointed to hear that you have had such a negative experience during your new home build journey and are left unhappy with your new home. We would like to get leadership involved and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Couldn't build a house without a caulk gun.

  • Peter B.
  • Verified HomeBuyer
  • August 25, 2020
  • Spring Hill, TN

Over a month later I'm still waiting for a response to a response to correct the many construction issues that I reported. No one even came out to look. The only thing that was corrected were the electrical issues with a doorbell and a gfi outlet that didn't work. There paint is everywhere that it should be and is missing where it should be. It is obvious that Del Webb doesn't use skilled tradesmen. If the finished product looks this bad I'm wondering about the quality of house's construction that I can't see. If Del Webb used the same quality sod in the common areas and around their model ...

Del Webb responded:
Thank you for bringing these concerns to our attention. We would like to look into this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. ^AS delwebb

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Poor Quality, lack of attention to detail

  • Cary P.
  • Verified HomeBuyer
  • August 12, 2020
  • Buckeye, AZ

Our first construction manager didn’t even contact US until after Sheetrock was complete. The second one was fantastic right up to final walk through, after that he became nonexistent. It’s been almost two months and we get no response on punchlist items. As to the lack of attention, walls are not square, most door’s are sticking, cabinets are coming apart, which to me means the construction manager it’s not holding the contractors to any quality standards.

Del Webb responded:
We are disappointed to hear that you are unhappy with the quality of your new home and are having a difficult time getting your issues addressed. We would like to look into the situation and would appreciate if you could please email customersupport@pultegroup.com with your full name, address and contact information. Thank you for leaving a review. ^AS ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Very dissatisfied

  • Richard A.
  • Verified HomeBuyer
  • July 14, 2020
  • Ladera Ranch, CA

There are many issues with the home that should have been taken care of before we moved in.

Del Webb responded:
We hate hearing that you are dissatisfied with your new home. If there is anything we can help with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and we would be happy to share it with leadership. ^AS delwebb

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Builder growing pains

  • Rene D.
  • Verified HomeBuyer
  • June 01, 2020
  • Mesquite, NV

It's been my experience any time you have a new community the contracted builder has marching orders to build so many homes per month. The builder is only as good as the sub contractor's they employ. 99% of the time there are no sub-contracting supervisors to monitor the daily work of their employee's doing the installs. Usually there is only an on site company superintendent who oversees the building process. If the sub contracting employees don't have pride in their craft, you wind up with shoddy workmanship. DO IT RIGHT THE FIRST TIME! Companies are in a hurry to sell homes, so build them ...

Del Webb responded:
We hate hearing that you aren't happy with the quality of your new home. We want to work with you to make things right and would appreciate if you could please email customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ^Abby delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Owner: 9989 Elm Ln

  • Richard K.
  • Verified HomeBuyer
  • May 31, 2020
  • Corcoran, MN

I'm also a remodeling contractor & have built 4 homes. I own Kal's Contracting & Plumbing. The homes are over priced for the finishes you provide. Poor communication. No response to warranty items submitted on the owners website. The only thing I would recommend is the location of the neighborhood. This development needs more people working for it like the job supervisor Daryl.

Del Webb responded:
We are sorry you are disappointed in the quality of your home and are having a hard time communicating with your local team. We would be happy to help get your issues moved along and in order to do so we would appreciate if you could email some additional information to customersupport@pultegroup.com so our team can be in touch. ...

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Buckeye, AZ

Not one trade need their job correctly, had issues in all areas

Del Webb responded:
We are so sorry to hear that you are disappointed in your new home. We would like to learn more so we can assist and would appreciate if you could email customersupport@pultegroup.com so we can be in touch. ^Abby delwebb

Total Score 1


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • September 04, 2019
  • Wake Forest, NC

Sure Manager said issues would be addressed. They weren't. Quality of workmanship is poor. Warranty service is horrible.

Del Webb responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at socialcare@pultegroup.com. –Sarah delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Ranging from compliments to complaints, all 4468 reviews about Del Webb are provided by verified homeowners that recently completed construction and moved into their new home.