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Del Webb Reviews in Albuquerque, NM

What Albuquerque Homeowners Have to Say About Del Webb.

Read all 62 verified reviews from homeowners that built a new home with Del Webb in the Albuquerque area. Albuquerque homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4 out of 5 stars in Albuquerque Area

62 Reviews in Albuquerque Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 4

Responsiveness 3.8

Customer Reviews

Del Webb - Because we have a punch list still in progress I was reluctant

  • William N.
  • Verified HomeBuyer
  • May 07, 2022
  • Albuquerque, NM

Because we have a punch list still in progress I was reluctant to complete the survey. My responses are therefore hedged a bit. Still amazed that drawer and cabinet pulls were not included, nor were ceiling fans. Ultimate resolution of our punch list will determine the final quality and value answers.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

He was very quick to respond and make corrections

  • Max J.
  • Verified HomeBuyer
  • March 16, 2022
  • Albuquerque, NM

He knows his business, responds when corrections/actions need to be taken.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

The teams have been great to work with

  • Cheryl J.
  • Verified HomeBuyer
  • December 07, 2020
  • Albuquerque, NM

The various teams have been great to work with and have continued to go out of their way to address our questions and issues that have arisen in a timely manner. Our primary concern to date is the lack of care in much of the finish work. Luckily, they have been quite responsive in addressing the issues, it's just disappointing that those items weren't done with care in the first place.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

We love our new home.

  • Steve W.
  • Verified HomeBuyer
  • May 16, 2019
  • Albuquerque, NM

We wanted a Del Webb lifestyle without leaving Albuquerque. Pulte has amazing floorplans and every home was perfect for us. It was hard to choose. We have been very impressed with most of the home construction. Our supervisor Carlos did an amazing job of keeping on top of our house and answering our questions. Since moving in we have had several small things that need to be addressed. Pulte has been very responsive to our requests. We have little down things will be fixed to our satisfaction. Would we spend the money and do this again? Absolutely. The floorplan is ideal and we are very happy ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Happy with new home

  • Joy C.
  • Verified HomeBuyer
  • August 13, 2020
  • Albuquerque, NM

I have lived in my new home for 5 weeks. I'm happy with the quality and workmanship. There were a few issues but they were minor. I would recommend Del Webb to my friends.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Del Webb - Overall the experience had been good

  • Michele K.
  • Verified HomeBuyer
  • May 27, 2020
  • Albuquerque, NM

Overall the experience had been good

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Del Webb - Overall experience was great.

  • Carl W.
  • Verified HomeBuyer
  • August 07, 2019
  • Albuquerque, NM

Overall experience was great... John G. has been a great help also

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

Great sales team!

  • Charles P.
  • Verified HomeBuyer
  • April 08, 2021
  • Albuquerque, NM

Our sales rep was terrific. As a Realtor myself I appreciated her approach, attention to detail and responsiveness. Our construction manager gets lower marks for lots of promises and less action.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

So far so good.

  • Peter S.
  • Verified HomeBuyer
  • March 19, 2019
  • Albuquerque, NM

We've been in the home a month and 1/2, and have not discovered any major issues. A few minor issues were discovered and were dealt with right away. So far our experience has been very good.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Had to rush before closing.

  • Richard F.
  • Verified HomeBuyer
  • February 24, 2022
  • Albuquerque, NM

Get it done before closing!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Del Webb - QUALITY NOT WHAT WE EXPECTED

  • Michael M.
  • Verified HomeBuyer
  • February 02, 2021
  • Albuquerque, NM

QUALITY NOT WHAT WE EXPECTED

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

Del Webb - Angelica has always been quick to respond to us and address our

  • Fred H.
  • Verified HomeBuyer
  • November 04, 2020
  • Albuquerque, NM

Angelica has always been quick to respond to us and address our concerns and issues. We are still waiting for some responses regarding warranty work so we shall see....

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

We love our new home!

  • Robert W.
  • Verified HomeBuyer
  • June 16, 2020
  • Albuquerque, NM

The home is engineered well. The A/C hardly ever runs, even when it's 90F outside. The person who helped us make our selections at the design center understood our desires for the appearance of the interior, and was very professional. Our salesperson was very professional. The closing process was quick, and easy. The only post move in issues that we are working through are cosmetic. Communication about, and timely resolution of our issues could be better.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

I am overall pleased with the house and workmanship. Craftmanship is good but not great but you get what you pay for.

  • James P.
  • Verified HomeBuyer
  • January 21, 2020
  • Albuquerque, NM

We found the project manager and warranty follow up person very responsive. Community Director a bit less so. We are in our third round of getting punch list items taken care of by the contractors the warranty person has specified. Overall I am satisfied with my commitment to Del Webb.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Inconsistent disclosures

  • Elba B.
  • Verified HomeBuyer
  • July 14, 2020
  • Albuquerque, NM

Framing materials inferior to other homes by other national builders. Options not fully explained or offered. Missing some of selected options at closing.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Better than Good but not Excellent

  • Norman Y.
  • Verified HomeBuyer
  • June 08, 2020
  • Albuquerque, NM

There are some things that were not carefully paid attention to. One corner area of floor at the bedroom door was not grouted. The wall at the edge of one of outlets has a good sized hole that was never fixed. The outlet cover does Not cover the flaw. Numerous paint spots on tile and drips on patio. Tile was easy to clean but patio was too dry to remove. We have no light bulbs in patio ceiling. A service request was made in April and I have a copy but no one showed up to do repairs. Our online account shows No Service requests. Due to Covid 19 I am sure that normal followup is being ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

The home is worth a lot more than we payed for it and it's been only three weeks since moving in.

  • Patrick K.
  • Verified HomeBuyer
  • November 23, 2021
  • Albuquerque, NM

It can take a while to get issues with the build quality taken care of.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Mixed review

  • Anonymous
  • Verified HomeBuyer
  • September 18, 2019
  • Albuquerque, NM

Great attention during the build and before closing. Poor response to complete final punch list after closing. Project manager said he’d be available to me up to 30 days after closing to schedule the trades in for the final punch list. He was not available and he did not schedule the trades. Regular service repair people from the community were scheduled instead. The electrical issues (outlets not working) have not been addressed in spite of my repeated attempts to get this done. My house is beautiful but I can’t cook and can’t use any outlets in the kitchen. Some work is scheduled for next ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 1

Pulte Homebuilder Review

  • Joel K.
  • Verified HomeBuyer
  • May 11, 2022
  • Albuquerque, NM

The buying experience was very good. Our sales agent and Design Center consultant were very helpful. What’s been a disappointment is the after move in service. We feel the home was rushed to close when it clearly needed more time to complete. Therefore we have to take time off from work to meet the several workmen that are scheduled to come over weekly to repair or finish the job and most have not been showing up at all.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Del Webb - We Love our home!

  • Ernest R.
  • Verified HomeBuyer
  • February 08, 2022
  • Albuquerque, NM

We absolutely Love our home!

Total Score 3


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Construction supervisor vs warranty supervisior

  • Michael M.
  • Verified HomeBuyer
  • October 30, 2020
  • Albuquerque, NM

I found that our construction supervisor, Chris, was unresponsive and said what ever would make us happy at the time with no follow through vs. our warranty supervisor (Julie) who is totally responsive and takes care of any problems in a timely fashion and follows up to see that work is done to our satisfaction.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

Del Webb - Our Sales Person (Lisa) was very helpful doing the process and

  • Samuel H.
  • Verified HomeBuyer
  • September 08, 2021
  • Albuquerque, NM

Our Sales Person (Lisa) was very helpful doing the process and kept us informed by phone and with pictures.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Expected More with regard to warranty issues.

  • Barbara B.
  • Verified HomeBuyer
  • July 25, 2019
  • Albuquerque, NM

Make sure you go through the home, during walk through, and mark anything that looks awry to you. Don’t forget to check the light fixtures. Make sure any flaws are given to the builder’s representative. I have found anything under warranty, which is not an emergency, they want you to fix yourself, before they respond. After response, you will have to wait for weeks before fixed. My walk through was 2 months ago and nothing has been corrected as yet.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Poor Quality Control

  • Bret D.
  • Verified HomeBuyer
  • June 13, 2019
  • Albuquerque, NM

We recently moved from Texas where housing is fairly inexpensive compared to the rest of the country. This Del Webb home in New Mexico is our third house. I admit the home we just left, purchased 14 years ago (2004) for roughly 175,000 (1900 sq. ft.) was a custom home. It had many upgrades-quartz countertops, custom birch cabinetry, full drawer glides, etc. We knew our new home in NM would be more expensive, but had no experience with Pulte. They look good on paper, and the model homes were nice looking. When we did our walk through, we noticed a few things, and pointed them out. When ...

Del Webb responded:
We're incredibly disappointed to hear about your experience and appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Lack of attention to detail in the final product.

  • Cynthia G.
  • Verified HomeBuyer
  • January 12, 2022
  • Albuquerque, NM

Would appreciate more communication around work that still needs to be done.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3