What Homeowners Have to Say About Del Webb in Atlanta

Read the 65 homeowner reviews of Del Webb's new homes in the Atlanta area. Atlanta homeowners rated Del Webb an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Atlanta area

star-rating

65 Reviews - 2 Communities

5 ★(34)

4 ★(19)

3 ★(7)

2 ★(3)

1 ★(2)

Quality 4.2

Trustworthiness 4.3

Value 4.3

Responsiveness 4.3

star-rating Home Buying Process/Follow-up

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Patty L.
  • Griffin, GA
  • June 05, 2019

We think the sales office needs to pay more attention to buyer(s) getting acquainted with amenities (we never personally received any introduction to anything; heard later that some buyer(s) received tours of facilities onsite). Also, we have an ongoing issue with sales with trying to assess if we received correct cabinets in bathrooms; got runaround and never was able to follow thru with our precise question. Our builder/field manager has been great with follow up on house issues being addressed after move-in. Mortgage process went smoothly; however, information on (I think it was called) (recast) was incorrect; employees need to be a little more aware on this. We were told we could put additional monies toward our total mortgage within a reasonable time after closing to reduce our total mortgage; when we checked further, it was not available to us because we have a VA loan. Little things like that make a big difference in overall process. But, we do love our new home in Sun City. ... More

star-rating Our overall home buying experience wa excellant.

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 4

Responsiveness star-rating 5

  • Jerry B.
  • Griffin, GA
  • December 04, 2019

We have purchase and close on four previous homes, the last was in 2005 a Del Webb-Solera house in San Tan Valley, AZ. without any problems. The Sun City-Peachtree Sales Office staff hijack the closing with demands and threats! The trustworthiness, 1 star rating refers to the sales office staff, only. ... More

star-rating Summary review

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Joel K.
  • Griffin, GA
  • January 17, 2020

Design is good. Accessory systems very thought out, real value. Lot size on the small side. Workmanship not very good.

star-rating Love our house plan.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Marlene K.
  • Hoschton, GA
  • September 11, 2019

Pulte mortgage was excellent to work with. The quality of building materials was not equal to the cost of the house. Builder had no flexibility to correct design flaws.

star-rating Del Webb - No internet to start.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Douglas M.
  • Hoschton, GA
  • July 31, 2019

No internet to start. AT&T boxes buried and hard to find.

star-rating Not so "move in ready" !!!

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Guenther S.
  • Griffin, GA
  • May 22, 2019

I have a long list of complaints, which I will send seperatly to delWebb

Del Webb responded:
If you'd like to provide additional feedback, you can reach us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Good customer service but poor quality materials

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 4

  • Virginia T.
  • Hoschton, GA
  • June 05, 2019

Good customer service but poor quality interior and exterior wood trim. Interior doors cheap and very poor finishing of sheet rock - particularly seams on ceilings. I’ve been In home for one month and many, many sheet rock nail pops. Paid for upgraded kitchen and appliances, but cabinets of poor quality and garbage disposer is under powered. Sod is full of weeds as well. While I like the lifestyle in neighborhood, Pulte should use a better grade of wood for trim and do a much better job of ensuring their trade people properly finish the interior ... More

Del Webb responded:
Thank you for taking the time to write this review and let us know how we can improve. We have shared these comments with our local leadership team and if you have additional feedback, we're always listening at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Fine until after you close...

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 1

  • Nancee S.
  • Hoschton, GA
  • August 28, 2019

We've had a major issue with our kitchen cabinets which has still not been resolved. We were assured that we would be made whole with the problem... Just go ahead and sign the closing. We will do whatever it takes to make sure you get what you want. It's been over two months... Still unresolved and avoided ... More

star-rating pretty good with exceptions

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • David W.
  • Hoschton, GA
  • June 01, 2019

I like my home overall. I cannot believe the low quality of the front door to my home. You can seer light coming in around it. My building manager was scheduled to come back after closing to work on it, but did not show up. I have not yet had time to contact warranty. It is a very poor quality installation and a very low quality product to begin with. I am also unhappy with the sod installation in my back yard. Overall we are enjoying our home with the above noted exceptions. ... More

Del Webb responded:
We're sorry to hear about the issues with your sod and front door and if you need assistance submitting a service request, we'd be happy to help! Please email us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating new owner

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • James C.
  • Griffin, GA
  • May 29, 2019

we were supposd to close on 4/19/2019 but because pulte forgot to get a certificate of occupancy they called on 4/18/2019 at 2pm and said we would would close on 4/24/2019 that gave us a day and a half to move from the house we sold to move here.the floor in the second bedroom has moisture under the wood floor so they had to tear out my new floor and today on 5/29/2019 we are waiting to get our wood floor put back down. ... More

Del Webb responded:
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and if you'd like to share any additional feedback, please don't hesitate to email us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating New home disappointments!!!

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 5

  • Robert W.
  • Hoschton, GA
  • June 15, 2019

I loved the model home with all the beautiful lighting, and upgrades, however, none of the upgrades shown are even remotely available to the buyer! The upgrades offered are not what you'd find in a home in this price range. I realize Pulte is a big company wanting to put up homes as fast as possible and buyers having to much input and changes would slow down their process. However, I haven't spoken to one new homeowner yet that hasn't said the same thing. High price for a cookie cutter house. 90% of the homeowners want choices and are used to finer finishing touches in their homes. We were all told we could make changes with the approval of the HOA after the home is built. Yes, that can be done but that turns into an additional cost that could've and should've been done during the building process. My home is still a work in process because of this, and I'm so disappointed since we just sold our 3 story home with all the bells and whistles for less than the price of this small "vanilla" home. ... More

Del Webb responded:
We're so sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah delwebb ... More

star-rating Not to impress!

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Hoschton, GA
  • February 13, 2020

At the beginning we were excited and confident. During the meeting at Design Center we realized some loopholes in the process. Complete misinformed and disappointed during the building process. The quality of painting, floor, garage door and others are very low. The team from Design Center do a poor job. Many things are not fixed after signing the closing documents. Very disappointed. ... More

Del Webb responded:
We are truly sorry to hear you didn't have a good experience and are left with outlying concerns. We would like to assist and would appreciate if you could email customersupport@pultegroup.com with some additional information so our team can be in touch. Thank you. ^Abby delwebb ... More

star-rating Problems after move in

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Griffin, GA
  • June 04, 2019

Right after move we found 1. front door lock was broken, 2. Furnace was not connected to gas pipe - heat was not working, found millions of ants that was eradicated at my expense, garage door was not going down - fixed at my expense, found spilled concrete on front hallway, entire driveway was not forced sprayed (clean) as others, found front lawn in very dried state including small tree was dying - very few leaves also the rest of grass around the house was very dried and brown. NOT impressed with total quality of house. Found too many fixes needed before move in, such as paint not finished, caulking missing in corners, some recessed lights missing..... ... More

Del Webb responded:
We're disappointed to hear that you aren't satisfied with the quality of your home, as it is our goal to deliver a great home and home buying experience. If you'd like to discuss this with us, please contact us at socialcare@pultegroup.com. --Sarah delwebb ... More

star-rating Extremely Disappointed and very dissatisfied!

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Sonia R.
  • Hoschton, GA
  • June 04, 2019

The builder Pulte did a horrible job building this brand new home. I have a list of repairs and a basement leaking water. I hope to work with them on repairs but if. not, I definitely would never recommend this builder!

Del Webb responded:
We're incredibly disappointed to hear that you're dissatisfied with your new home. If you need assistance submitting service requests, please email us at socialcare@pultegroup.com and we'd be happy to help. --Sarah delwebb ... More

star-rating Home Owner Experience

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Hoschton, GA
  • March 12, 2019

You must hire your own Home Inspector because there are serious mistakes being made by builder in this subdivision that is serious. Pultegroup needs to make some big changes in construction quality as it is poor

Del Webb responded:
Thank you for bringing this to our attention. Quality is extremely important to us and we're disappointed to learn you encountered issues with your home. If we can assist with anything, or if you'd like to discuss this further, you can always reach us at socialcare@pultegroup.com. --Sarah delwebb ... More