What Homeowners Have to Say About Del Webb in Phoenix-Mesa

Read the 180 homeowner reviews of Del Webb's new homes in the Phoenix Mesa area. Phoenix Mesa homeowners rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4 out of 5 stars
in the Phoenix-Mesa area

star-rating

180 Reviews - 2 Communities

5 ★(82)

4 ★(49)

3 ★(19)

2 ★(17)

1 ★(13)

Quality 3.8

Trustworthiness 4.1

Value 4.1

Responsiveness 3.9

star-rating VeryPleased!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Loren S.
  • Buckeye, AZ
  • July 24, 2019

Pulte made the process easy and smooth. We were kept up to date weekly on the progress. Shelly and Kohl are Rock Stars! What a pleasure to work with! If there was a negative, some more interior paint colors would have been nice. All in all we are very pleased and satisfied! ... More

star-rating Del Webb

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Gregory J.
  • FLORENCE, AZ
  • June 18, 2019

Buying process is well explained.

star-rating building material

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • John W.
  • Buckeye, AZ
  • June 06, 2019

dry wall to thin. suggest to double thickness of drywall and rather charge a little more for what would be a big improvement.

star-rating New Del Webb Sun City Festival Home Owner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Scott L.
  • Buckeye, AZ
  • May 29, 2019

Overall 4.5 rating. Our Project Manger was outstanding keeping us informed and reacting and taking care of construction issues.

star-rating Home Inspector before closing,

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Buckeye, AZ
  • May 14, 2019

If you're building new, hire a Home Inspector before closing, or better yet hire and Inspector during the build process. It will save time down the road.

star-rating Del Webb - Pulte has a great program for ensuring that buyers get what they

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • James R.
  • FLORENCE, AZ
  • October 28, 2020

Pulte has a great program for ensuring that buyers get what they want and pay only for that.

star-rating Del Webb - Working with Ken in sales was really good, he kept us informed

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Randall B.
  • Buckeye, AZ
  • December 01, 2020

Working with Ken in sales was really good, he kept us informed about the progress of our home up till it was finished. Our building Supervisor Kohl kept in touch with us on each step of the build and corrected any issues that we had along the way. Right now we're compiling a list of items that need to be corrected and will wait and see how that is handled. ... More

star-rating Del Webb - All in all a good experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Nancy M.
  • FLORENCE, AZ
  • November 08, 2020

All in all a good experience

star-rating Done

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • John M.
  • Buckeye, AZ
  • January 07, 2020

Understand you contract before you buy.

star-rating All the right people in the right places to get started!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Merlin K.
  • FLORENCE, AZ
  • January 11, 2021

Homes are basically built very well, but at the same time they go up fast. Home buyers are given ample opportunity to stay abreast of plans, changes, and overall progress. COVID-19 has affected some aspects, and we wish we could have somehow "gotten the jump" on things like landscaping and window coverings so they could get started near closing. But no regrets here! ... More

star-rating Del Webb - Project mgr did a great job.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Ernie N.
  • FLORENCE, AZ
  • December 03, 2020

Project mgr did a great job.

star-rating My home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Buckeye, AZ
  • November 07, 2019

Very happy with the quality of our house. Everyone was very responsive durning the build process which was very helpful as we were not in the area.

star-rating Our field manager Kohl and our salesperson Ken Plonski were outstanding. Pictures, notes and communication on the status of our home were sent to us regularly and were greatly appreciated.! They both deserve a an A+.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Robert K.
  • Buckeye, AZ
  • October 23, 2019

We are overall very pleased with our new home. We do have issues but they are being taken care of.

star-rating Del Webb - Being on the East coast during the construction was difficult

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Cynthia K.
  • FLORENCE, AZ
  • December 01, 2020

Being on the East coast during the construction was difficult and didn’t have the best updates of construction.

star-rating Del Webb - Builders team was great

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • FLORENCE, AZ
  • September 10, 2020

Builders team was great

star-rating Hope the COVID thing gets better

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Michael A.
  • FLORENCE, AZ
  • September 08, 2020

Plan on going over budget at design center

star-rating Very Happy with new Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anthony Q.
  • Buckeye, AZ
  • August 25, 2020

Home turned out great

star-rating Desert living

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • David W.
  • Buckeye, AZ
  • July 14, 2020

Our overall experience was positive largely due to our sales consultant, Mark M., and our wonderful field manager, Nick. The “prices” are reasonable—BUT the cost of options to make the house livable is outrageous. The lack of complete sheathing in the framing stage—the Pulte process—is of concern to us. Even though Pulte Provides dumpsters, the construction lots are a mess—we are constantly picking up trash blown into our yard. Workers throw down food scraps, plastic bottles, and trash. If they can’t put it in the “construction only” dumpsters, provide recycling and trash containers! ... More

star-rating Del Webb - Recommend a home inspection be done during or after construction

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Henry B.
  • FLORENCE, AZ
  • May 28, 2020

Recommend a home inspection be done during or after construction

star-rating Build

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Buckeye, AZ
  • February 17, 2020

Nick is a great representative for Pulte during the build process.

star-rating Piute Ave.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Milton A.
  • Buckeye, AZ
  • January 16, 2020

Elaine, our salesperson was awesome. Our project manager for the construction, Mike was very helpful and took care of concerns promptly. Love our new home!

star-rating Very impressed

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Buckeye, AZ
  • January 07, 2020

Our experience has been a good one, this is the fifth new home we have owned. This has been the best build we have encountered so far.

star-rating Del Webb - Excellent customer service for issues.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Robert S.
  • Buckeye, AZ
  • November 06, 2019

Excellent customer service for issues.

star-rating Del Webb - We love our home and appreciate the guys who responded to take

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Karen M.
  • FLORENCE, AZ
  • November 06, 2019

We love our home and appreciate the guys who responded to take care of the items that needed tweeks. All were suberp. Only issue I have is with having to install a R/O system to our kitchen sink and frig. We were informed by our field manager, which I was very grateful for, after we purchased would have like to have been told upfront especially since I specifically asked prior to buying. ... More

star-rating very good

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Wendy S.
  • Buckeye, AZ
  • November 01, 2019

I was happy to have had someone living in Sun City West that could keep track of the process. There were some issues that needed addressing in my absence as I was selling my home in Wash State until I moved down in late July. I enjoyed meeting my Project Mgr and consider him a friend. I was disappointed however. I had my Realtor Rep with me as well as my friend from SC when I made my selections at the Expressions Center. I had selected to be able to pick out my granite. I was excited to get the call to come down and select it. As it turned out, it was not put into my contract. I was also not aware at the time of selection that it would cost me $800 to do this. I had my representative select it as it was unable to return so late in the game and in the midst of my sell of my home and moving. I would have agreed. What disappointed as well, was that I was charged an additional $200 to make the change in my contract. It was not my fault that I WAS NOT INFORMED OF IT at the time I completed my contract selection..I was living out of state and returned for this meeting. I called Expressions to ask why I had not heard from them regarding my selection of granite . Both of my witnesses at the expression center said they heard me say yes to granite selection and nothing saying it would be additional $800. Like I said before, I would have agreed to that as it was such a special purchase. Aside from that, someone tried to rip my fire insert out after it was put in and before the house was secured by locks. Facing was found outside in the dirt! I had to insist that a crack in my foundation running full width of my house be sealed. I had electrical outlets placed in wrong places and EVEN had some covered up by the sheet rock contractors, which was missed by foreman!! Broken window by workers took weeks to finally get replaced. The quality of craftsmanship is not what I thought it would be and what I would expect from the wonderful advertisement. I was frustrated with the sloppiness and poor work done on my ventilation system . Crooked not centered off center. The quality of some the subcontractors is suspect and need to be addressed. Numerous owners around have complained about the work on their places. I hoped I wouldn't have problems but that is not realistic. I expect that the warranties and customer service be top shelf. I realize their is a lot of homes going up! I think the project Managers have too many to handle to be able to produce the quality that you expect. My previous home was custom and I enjoyed it for 23 years. I am going to enjoy my home here but hopefully my feedback will help you to do a better job of selecting contractors, thank you ... More