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What Homeowners Have to Say About Dan Ryan Builders in Raleigh-Durham-Chapel Hill

Read the 213 homeowner reviews of Dan Ryan Builders's new homes in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners rated Dan Ryan Builders an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Dan Ryan Builders’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.1 out of 5 stars
in the Raleigh-Durham-Chapel Hill area

213 Reviews - 8 Communities

5 ★(111)

4 ★(52)

3 ★(21)

2 ★(16)

1 ★(13)

Quality 3.7

Trustworthiness 4.1

Value 4.2

Responsiveness 4

Great Communication!

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • CLAYTON, NC
  • October 30, 2020

During our home buying process our project manager was extremely responsive to e-mails, texts, phone calls, etc. He was more than happy to answer any questions that we had and responded to concerns during the home building experience and after. It is unfortunate that after we moved into the home, even after the blue tape walk through, there were numerous things that we noticed within the realm of below quality workmanship. For example, some of the corners were not measured correctly to form 90 degree angles with corners, there were two cracks in the shower after about 3 weeks of living in our home. I will say that the builder was very responsive with getting someone out to fix the problem with the shower walls. We unfortunately smelled smoke through our walls (and still do at times) and have heard sound from our neighbor. Our project manager gave us some advice, but it was ultimately up to us to talk to our neighbor. I am 100% satisfied with the communication but less than satisfied with the quality of workmanship and materials. ... More

Dan Ryan Builders - from start to end it was very cooperative team.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Anonymous
  • APEX, NC
  • October 02, 2020

from start to end it was very cooperative team.

Our new home

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Cherise O.
  • FRANKLINTON, NC
  • April 07, 2020

Love it

They are excellent

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • ZEBULON, NC
  • March 24, 2020

I cannot complain...they did a decent job

Dan Ryan townhomes

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Kulvinder B.
  • Apex, NC
  • January 07, 2020

I like the design and location in Apex. The material is used pretty good. Only one thing I want to say the finess is missing in few area’s. Specially painting. I noticed flaws in painting. And the few moldings are not in proper angle. Few smart eyes can notice them. Rest over all good job ... More

Great builder

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Bryan B.
  • ZEBULON, NC
  • January 07, 2020

Had a few issues with workmanship but once i got in contact with dan Ryan they made sure to fix any issues. Would recommend

Overall Satisfied

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Anonymous
  • ZEBULON, NC
  • December 03, 2019

I really did like working with the Dan Ryan team.

Overall Pleasant Experience

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Marie R.
  • RALEIGH, NC
  • September 03, 2019

I bought my first house from Dan Ryan Builders in Raleigh in 2019. Overall, my experience with DRB was pleasant and I am pleased with my new home. There were a few issues throughout the pre-construction to closing phases; however, each issue was resolved in an efficient manner by the DRB team. I am especially thankful for my Construction Manager and Superintendent as both are friendly yet professional, hard working, and attentive to detail. Prior to the pre-drywall and final meetings I hired a private home inspector to come in after the builders and city home inspectors. In response to the private home inspector's two reports my Construction Manager and Superintendent texted me photos as the items in the private home inspector's reports were fixed. Even after closing, my Construction Manager and Superintendent made themselves available to fix a few minor issues that were not caught on the final meeting punch list. I would recommend DRB to build your next home! ... More

We are generally satisfied with our new home

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Garner, NC
  • July 31, 2019

Overall we are generally satisfied with our new home. Any issues that we had, Dan Ryan addressed them in a timely manner

Dan Ryan Builders - I think that they did a great job with building however afterwards

Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

  • Sheila J.
  • ZEBULON, NC
  • April 21, 2021

I think that they did a great job with building however afterwards customer service has not been that great.

Dan Ryan Builders - It looks like they charge most cheapest contractors using cheapest

Quality 2

Trustworthiness 4

Value 5

Responsiveness 5

  • Anonymous
  • GARNER, NC
  • April 12, 2021

It looks like they charge most cheapest contractors using cheapest materials.

Dan Ryan Builders - Very helpful and informative

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Kaushal P.
  • DURHAM, NC
  • March 27, 2021

Very helpful and informative

I am pleased

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Richard Demascus Scott M.
  • RALEIGH, NC
  • February 23, 2021

Dan Ryan has been a great experience so far. I have been in my home since the week of Thanksgiving 2020 and everything has been great so far. Small cracks in wall corners but nothing that major. Everything is pretty quiet in the house and all appliances are working just fine. I would love to see signs up or some kind of don't tresspass on property for neighbors and their dogs when they are coming to the side and front of my townhome. Overall it's been peaceful and great! Thanks ... More

Dan Ryan Builders - Slaws process was great.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Anonymous
  • CLAYTON, NC
  • November 01, 2020

Slaws process was great. The project manager for building required a lot of follow up on our part. The construction seems of good quality, but the finish work leaves something to be desired.

Need to be more flexible

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Joshua M.
  • Wake Forest, NC
  • June 30, 2020

I really liked working with Dan Ryan. Shaun represented Dan Ryan very well and was responsive and detailed. While we love our house and would purchase a dan ryan built home again, I think that you need to be more flexible with change orders, and warranties items. Nail pops are standard in every newly built home, and all other builders I've reached out to cover them. I understand some took advantage of the warranty, but that blame should go on them and not new customers. There were multiple situations very early on in the building process (pre drywall) that we inquired about upgrading certain items and were more than happy to pay dan ryan more money and any change order fees and we were told no.it ... More

Dan Ryan Builders - There are some things around the house that I didnt notice until

Quality 3

Trustworthiness 5

Value 3

Responsiveness 4

  • Alexus H.
  • RALEIGH, NC
  • June 09, 2020

There are some things around the house that I didnt notice until I was fully moved in.

Walk through

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

  • Juankenia H.
  • FRANKLINTON, NC
  • August 22, 2019

When you do a walk through on a new home it is impossible to see everything that’s wrong during that time. Since moving in I have found cracks in the wall in the stairwell along with other findings. How can this be fixed?

Dan Ryan Builders responded:
Thank you for your review. We have a Customer Service department that can assist you. They can be reached by email at ncservice@drbgroup.com or by phone 1-800-514-7133. danryanbuilders ... More

Dan Ryan Builders - The home buying process was smooth and I haven’t had any issues

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Sasha R.
  • RALEIGH, NC
  • August 03, 2021

The home buying process was smooth and I haven’t had any issues yet.

Dan Ryan Builders - A few after purchase issues, but overall I like where I live.

Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

  • Anonymous
  • CLAYTON, NC
  • March 31, 2021

A few after purchase issues, but overall I like where I live.

Dan Ryan Builders - Great project manager and on site agent.

Quality 1

Trustworthiness 4

Value 4

Responsiveness 5

  • Casey C.
  • CLAYTON, NC
  • March 26, 2021

Great project manager and on site agent. We’ve been in the house for 3 months and already having issues with the the materials quality. Garage door issues, cracks in outdoor caulk, etc. The people who work at Dan Ryan are great, but I would not recommend the quality of the houses and the way they are built to anyone. ... More

Dan Ryan Builders - Great experience,especially with Sale’s representative.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • Osei K.
  • CLAYTON, NC
  • March 24, 2021

Great experience,especially with Sale’s representative.

Dan Ryan Builders - This is my second time living in a DanRyan home.

Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

  • Kelsey D T.
  • RALEIGH, NC
  • March 02, 2021

This is my second time living in a DanRyan home.First time was a brand new rental then I stepped out a bought the same design. I love my townhome but the quality of paint and overall workmanship sucks. I know a home settles but I have only been in my home for three months and it’s a lot of things I’m noticing daily that is a result of rushing and poor quality. ... More

Dan Ryan Builders - The overall experience was good.

Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

  • Natasha M.
  • CLAYTON, NC
  • January 28, 2021

The overall experience was good. Although I did the a walk through to make sure everything was good at the time it seemed that way. However it was after moving in did we find a few flaws. One example is he upstairs bathroom toilet does not work properly since we moved in. So basically we don't use that bathroom until we can get it fixed even though it never worked in the first place. ... More

Dan Ryan Builders - Good good good good

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • Khalid A.
  • GARNER, NC
  • December 01, 2020

Good good good good

Great sales staff and project managers

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Alexander L.
  • GARNER, NC
  • September 10, 2020

Fallon was our sales lady and Chris was our project manager. They where both amazing and I’m so happy they did our house