Century Communities

star-rating (690 reviews in all areas)

What Homeowners Have to Say About Century Communities in Houston

Read the 47 homeowner reviews of Century Communities's new homes in the Houston area. Houston homeowners rated Century Communities an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Century Communities’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.1 out of 5 stars
in the Houston area

star-rating

47 Reviews - 5 Communities

5 ★(26)

4 ★(9)

3 ★(6)

2 ★(1)

1 ★(5)

Quality 4

Trustworthiness 4.1

Value 4.2

Responsiveness 3.8

star-rating Happy buyer

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Iashia N.
  • Houston, TX
  • January 28, 2020

I love my home very pleased with everything

Century Communities responded:
Lashia-

We love that you love your home.

star-rating Century Communities - Builder installed the wrong size (Too Big) attic stairs.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Jay F.
  • Fulshear, TX
  • June 09, 2020

Builder installed the wrong size (Too Big) attic stairs. They cut off the bottom so stairs would fully extend when open. But by cutting off the bottom, it is difficult for a person who is 6'2", to reach up and grab the bottom step to pull down and open the stairs. Disappointed in this aspect of the home. The rest of the home seems to be in good order. ... More

Century Communities responded:
Jay- please submit a warrenty request to have the trade inspect the attic stairs.www.centurycommunities.com

star-rating Awesome Construction Super

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Aubrey ..
  • Conroe, TX
  • December 01, 2020

The sales representative for Century was very kind, and the Construction Superintendent was stellar. He is a genuine Texas guy who cares a lot for his quality of work. He is willing to put in the extra time and work alongside his crew to make you love your house. A few small items that could be tweaked in the typical home design would be a slightly larger garage, some windows in the back second story, and less shallow bath tubs. The warranty department seems to be a little slow at responding so I have had to reach out to the Construction Superintendent to assist with small issues. ... More

Century Communities responded:
Aubrey- great feedback. We will share with the team. In the future, if you have any further service please visit our web site and put in a claim. www.centurycommunities.com ... More

star-rating Century Communities

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Simana D.
  • Fulshear, TX
  • August 18, 2020

Good.

Century Communities responded:
Good to hear.

star-rating I'm overall giving 4 stars because of the responsiveness to questions/issues was not very good after we signed the contract.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Houston, TX
  • January 14, 2020

Lovely neighborhood, definitely we love our house, we only recommend to have all your questions answered before you sign the contract.

Century Communities responded:
Thank you for sharing, we at Century strive to be better and learn from our homeowners shareing thier experiances.

star-rating Century Communities - The building process was easy and done in a timely manner.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Elizabeth M.
  • Magnolia, TX
  • March 10, 2020

The building process was easy and done in a timely manner.

Century Communities responded:
Elizabeth- Thank you for sharing.

star-rating Century Communities - Put in a request for repairs under warranty 6 days ago.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Kim G.
  • Magnolia, TX
  • September 12, 2019

Put in a request for repairs under warranty 6 days ago. Was informed would be contacted within 1-2 business days. To date no response.

Century Communities responded:
Hello Kim,

I just wanted to follow up. Here is the lead CRM In Houston Angela who can help.
Angela.Green@centurycommunities.com

star-rating Century Communities - the workmen are not very careful of replacing the item and my

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Missouri City, TX
  • December 05, 2019

the workmen are not very careful of replacing the item and my lightbulb is broken on the 2nd week after i moved in

Century Communities responded:
Thank you for sharing. Century is always working with our trades to eliminate these kind of mistakes.

star-rating Century Homes experience depends on the sales team

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 2

  • Nathan A.
  • Conroe, TX
  • October 09, 2019

The sales team that we had was amazing, It really depends on the sales team and if you get a good one on one experience with your contractor, sales agent, and closing rep. The home is well-built and the process was smooth only because of them. The Corporate office, warranty process and attention to issues after closing was poor. How you file warranty claims after closing is horrible, it takes forever to get issues solved, and you have to follow up multiple times before anyone pays attention to your issue. ... More

star-rating Fast Work

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Juan G.
  • Houston, TX
  • April 09, 2020

A lot of things not yet complete. Very fast move in.

Century Communities responded:
Juan- We will take care of you. Please submit a work order at www.centurycommunities.com and open a work order. There will be a tab at the top that says homeowners. Please keep in mind with this COVID 19 all of our trades have been confined to their homes like you to keep their family's safe. If you have an emergency they will respond. ... More

star-rating Be Very attentive

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Missouri City, TX
  • April 07, 2020

The homes built are very beautiful and well built, they have very low attention to detail with closing issues. Lots of dust everywhere, no filters were in the hvac system, sprinklers were crooked, underneath the bannister were not painted

star-rating Century Communities - Be more responsible on warranty requests.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Missouri City, TX
  • July 08, 2020

Be more responsible on warranty requests.

Century Communities responded:
Due to the COVID19 we have had a back log of work orders we couldn't get to becasue of state and federal quide lines. We are now working diligently to get to all of them. Thank you for your patience during this difficult time we are all going through. ... More

star-rating Problems from the beginning.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Fulshear, TX
  • June 08, 2020

Bought the house in February. Since then the backyard does not drain properly. When the neighbor waters their lawn their runoff comes into my yard and stay there for days. Landscapers have tried twice to fix it they have failed. I now have a crack in the foundation all the way to the ground and the bricks are coming off on that corner. The ground water is coming up through the crack and continuing to increase the crack damaging the foundation even more. This is an extremely expensive fix.This house is only about four months old. This is ridiculous to have all these problems on a new house . I am not happy with my purchase. ... More

Century Communities responded:
Please submit a warrenty claim again to www.centurycommunities.com

star-rating Customer service could be better

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Houston, TX
  • January 22, 2020

They were not responsive to my concerns once I moved in

Century Communities responded:
Please go to www.centurycommunities.com web sight. go to the top of the page where it says homeowners, click on that tab and create a work order.

star-rating Expected better quality for price paid.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 2

  • John C.
  • Houston, TX
  • June 09, 2020

I was really upset that I didn’t catch all the little details during the walkthrough but I was working 7 days a week and was tired at that time. As I got settled in I started noticing one thing after another. One warranty issue was resolved which was a ceiling fan that didn’t work. (You would imagine it would be tested during installation). I’ve submitted photos of all my issues (roughly 50 or so). I understand the Covid 19 situation put a damper on things but I’m still sitting in a home purchased at $205,000 that was done in poor quality. It seems as though it was rushed. ... More

star-rating Century Communities - get all repair work in writing ,no verbal contact

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Billy M.
  • Conroe, TX
  • September 29, 2019

get all repair work in writing ,no verbal contact

star-rating Not so happy customer

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Houston, TX
  • October 08, 2019

I've been in my new home for 3 1/2 months right now and have not been happy with the quality of workmanship and materials of the home both inside and out-things are began to fall apart and when I send home warranty request I have to send them twice before anyone answers and when they do they said my phone number was not working but yet they have my email address and I'm certain I put the correct phone on the warranty request. I know they are cheap homes but still the workmanship and materials should not be cheap, I'm just not use to this quality of anything and I guess the saying "you get what you pay for" really apply here and an uneasy feeling I felt when I moved in. ... More

star-rating Century Communities - They give six months of warranty and in the end they will not

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Maria G.
  • Houston, TX
  • April 08, 2020

They give six months of warranty and in the end they will not repair anything, they make you miss your job and they do not keep the appointment. they look very bad

Century Communities responded:
Hello Maria- after talking to the team there might have been some miscommunication on both sides trying to get things done. Please submit a work order on www.centurycommunities.com. look at the top of the web-page there is a tab that says, homeowners. ... More

star-rating Century Communities - Still waiting on repairs.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Stephanie R.
  • Houston, TX
  • November 20, 2019

Still waiting on repairs...

Century Communities responded:
Stephanie,
Please go to centurycommunities.com and find the homeowner tab and open up a claim.

star-rating Untrustworthy... Poor construction controls... Lacks empathy...

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Nolan H.
  • Conroe, TX
  • August 21, 2020

Century Communities does a great job at selling you a dream home, but lacks accountability and controls of their construction processes. Do you want to feel happy about your purchase and reassured that all requirements in the development and construction processes were met? Do you want a builder that follows through on their commitments when they’ve made an error? Wouldn’t you rather not have to chase down executives at their company to understand what’s going on with your property’s issues? If so, then I suggest you avoid Century Communities as your builder. ... More

Century Communities responded:
Nolan- We will make contact with the team. If you have any outstanding concerns please go to www.centurycommunities.com their is a tab for homeowners to submit any outstanding work orders. ... More

star-rating Century Communities - Foundation is not good

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Ngoc N.
  • Missouri City, TX
  • August 27, 2019

Foundation is not good

Century Communities responded:
Dear Ngoc: our team is attempting to reach out to you to better understand the comment about the foundation, as our interactions and feedback from you -- up to this point -- have not indicated a concern with the concrete. There are allowable tolerances for concrete movement, and during our visit, we will determine whether it's normal settlement or something that requires additional attention. ... More

star-rating Century Communities - things keep going wrong at this house

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Samuel T.
  • Missouri City, TX
  • July 13, 2019

things keep going wrong at this house

Century Communities responded:
Would like to learn more. Please email our National Customer Relations Liaison, Laura Adame, @ Laura.adame@centurycommunities.com. She would like to hear from you and relay applicable feedback to our local division. Thank you. ... More