Skip main navigation

What Homeowners Have to Say About Century Communities

Century Communities has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities’s 904 homeowner reviews to learn why they are the right team to build your new home.

3.8 out of 5 stars
in all areas

904 Reviews - 88 Communities

5 ★(377)

4 ★(184)

3 ★(161)

2 ★(85)

1 ★(97)

Quality 3.6

Trustworthiness 3.7

Value 3.8

Responsiveness 3.5

Century Communities - Sales team was great.

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

  • Tyler ..
  • Erie, CO
  • March 31, 2021

Sales team was great. Quality of materials and warranty team are not so great. I have had about ten issues since I moved in three months ago and half of them are still not fixed after multiple trips out. Things we asked them to fix were missed between final walkthrough and closing. Shortcuts taken like missed caulking. Random maintenance people coming out for issues not related to my house. Very frustrating experience from the time I closed until now, and hate having to spend so much extra time micromanaging the maintenance team. ... More

Love our house but feel like an afterthought to the builder they had completed the sale

Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

  • Andrew ..
  • Castle Rock, CO
  • March 26, 2021

Overall the buying process was pretty seamless. I liked that all the parties involved were part of the same company so that helped make sure everything went relatively smoothly. We purchased a home that the original buyer had dropped out of so we didn’t experience any of the selection process but happy with what the other buyers picked. After moving in though we noticed a lot of workmanship issues that we missed during the excitement of the pre-move in walkthroughs. Things you can definitely tell they were rushing to finish before our closing date that got moved up 2 weeks. Paint drops on the floors, gaps between the carpet and floor boards to where you can see the material under the flooring, crooked mirror fixtures and just tons of spots on the walls and floorboards we had to touch up ourselves. There were a couple of items they were able to address on our last walk through before closing but there were others they said they would come back to fix and have yet to come back on anything. Hopefully it will be addressed like promised when we submit our first list of items on the warranty claim. I can definitely say that you get the Royal treatment up to closing but after you move in and they have your money you can’t help but feel like an afterthought when raising concerns. ... More

Century Communities responded:
Thank you for taking the time to write and share your experinace Andrew- When your ready please visit our web site www.centurycommunities.com to submit any warranty concerns ... More

It was very rushed. They care more about the money than the quality, It was about closing out contracts at end of year

Quality 1

Trustworthiness 2

Value 2

Responsiveness 5

  • Angela ..
  • Denver, CO
  • March 05, 2021

I wish that i moved into my house with a smile on my face. What should have been a great experience was less than due to the amount of little things that have needed attention. Now the people who have been working with me to resolve the issues have been great. The builder and quality of their work has left a lot to be desired. ... More

Century Communities responded:
Angela- we will contact the team and follow up on your experience. Thank you for sharing.

Good House

Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

  • Jade ..
  • Peyton, CO
  • March 04, 2021

The house it’s self is good. The buying process was easy and swift. We’ve had a terrible experience trying to get our floors replaced, as the were warped from day 1. This experience alone makes it very hard to recommend century as a builder to my friends and family, many whom are in the market for a new home. ... More

Great house, but not without major frustration

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

  • Richard ..
  • Canton, GA
  • January 15, 2021

While our foreman, Rusty, has been very nice, we have had an incredibly frustrating first 4 months in our new home. There were things that needed to be fixed (mismatched shower tile, missing mortar in the stone fireplace, no Google Home equipment or information, etc. We had to basically harass everyone we could think of to get them taken care of. The most frustrating of which was the Google Home system. We were essentially told by Sales that this was not their problem. It was not until we went all the way to the Century Regional Manager that action was taken and we finally just last week received our equipment. There is absolutely no excuse for it to have taken 4 months. We know the product was not out of stock because we can find the unit in every Best Buy we have been in. We are still waiting for our front patio to be corrected. We were promised solid concrete and instead they included a planter area. Now all they will tell us is that the concrete company doesn't want to do it. We're not sure how that is our problem. All we are asking is for you to deliver on what you promised. We were told we would be left with small amounts of leftover interior paint, flooring, tile, etc. as well. We were not. The only thing we have is extra grout and a large amount of exterior trim paint. So overall, yes we love our home. In the end, it will all be fine. But no - it has not been a great experience working with Century, and we would not recommend them to others without warning about the lack of follow through. Either live up to what you promise, or don't promise it. It's so disappointing to feel like you're being lied to and taken advantage of. Regarding quality, there are a few things that have been a bit disheartening. For example, our mantle is absolutely cut crooked on the edge, but apparently that's just too bad. They refused to replace it. We'll have to try and fix it ourselves. I don't understand why they would install such a clearly subpar item. We're also not impressed with the quality of the cabinets. They look nice from afar, but as soon as you get close you can see numerous flaws that have just been painted over. And there are multiple small chips in our granite countertops, which is unfortunate. In a word, our overall homebuying experience has been meh. ... More

Only Wish Quality Matched Floor Plan & Location

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

  • David ..
  • Canton, GA
  • January 12, 2021

Love the lot and floor plan of my home, but can't recommend the overall Century experience. From incorrect pricing provided by agents during the early home-buying process, to Century's inflexibility regarding even minor changes once the slab is poured, to poor quality of construction materials and finish work on the home, I'm beyond disappointed. (To be clear, my home is in Canton -- not Dallas -- Georgia.) ... More

Century Communities responded:
David- Thank you for taking the time to share. We strive to make every experience the best possible. If there is anything we need to address please reach out. www.centurycommunities.com ... More

Very Friendly

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

  • Elise ..
  • Snellville, GA
  • November 19, 2020

Although Steve is very friendly and an overall nice person I am not happy. I think my house was built in a rush. I have a lot of things that needs to be fixed such as my floor, which is starting to separate. As you can see, I've only been in the house for a little over three months. My backdoor do not close properly, my closet door in the mud room do not close. ... More

Century Communities responded:
Elsie- Please go to our web page and fill out a warranty request. www.centurycomminities.com at the top of the page is a tab that says, homeowners. Thank you for sharing. We strive to do our best but looks like we fell short. We want to make it right and for you to love everything about your home. ... More

Century Communities - Quality of workmanship is incredibly poor but good response times

Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

  • Anonymous
  • Claremont, CA
  • October 24, 2020

Quality of workmanship is incredibly poor but good response times ......but still several unresolved issues

Needs Work

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

  • Anonymous
  • Salt Lake City, UT
  • July 21, 2020

This company need to provide sales with correct information for clients. Follow through with incomplete items after move in . Fix warranty items within a timely manner. Employees need to be honest and trustworthy.

Century Communities responded:
We will share with the team your concerns and thoughts. Thank you for sharing.

This community does not respond to issues after move in as promised

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

  • Michelle S.
  • North Las Vegas, NV
  • June 30, 2020

Website to report issues after move in states the community will respond within two business days. They haven’t responded at all. I’ve reached out to them twice once by phone and once via website and still no response.

Century Communities responded:
Michelle - We appreciate your feedback! We've identified an error our system. Should you need further assistance, please don't hesitate to reach out to our National Customer Relations Liaison Laura Adame @ 408.207.9483. ... More

Expected better quality for price paid.

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

  • John C.
  • Houston, TX
  • June 09, 2020

I was really upset that I didn’t catch all the little details during the walkthrough but I was working 7 days a week and was tired at that time. As I got settled in I started noticing one thing after another. One warranty issue was resolved which was a ceiling fan that didn’t work. (You would imagine it would be tested during installation). I’ve submitted photos of all my issues (roughly 50 or so). I understand the Covid 19 situation put a damper on things but I’m still sitting in a home purchased at $205,000 that was done in poor quality. It seems as though it was rushed. ... More

Issues

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

  • Carol G.
  • Leander, TX
  • April 14, 2020

Have had three different builder contacts over 6-month period. latest problem was an air conditioner issue called our contact was told to put it on the website, which we did, ended up fixing it myself it took a week for anybody to respond.

Century Communities responded:
Hello Carol, Thank you for sharing. I know during this COVID19 it's been hard on everyone and has delayed service performance due to trade availability. We shouldv'e been communicating with you more so you knew the status. We will communicate this to the team. Thank you for your patience during this unpresidented time. ... More

Community is good bot not satisfied!!

Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

  • Banuchander N.
  • Alpharetta, GA
  • April 08, 2020

Really liked the community and the neighbors, but not the Century communities !! You guys disappear once the house is sold and some employees are very rude!!!

Disappointed

Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

  • Anonymous
  • Huffman, TX
  • March 31, 2020

Too many Homes going up at one time. The mess is compromising the value and look of my home. Issues are put on the back burner. I will never but a home again in a unfinished development again. I’m very disheartened and I put too much in this to do anything different. ... More

Responsiveness to issues

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

  • Percy R.
  • Murfreesboro, TN
  • November 01, 2019

Issues I’ve had with my new home in July most of them are still issues

Century Communities - get all repair work in writing ,no verbal contact

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

  • Billy M.
  • Conroe, TX
  • September 29, 2019

get all repair work in writing ,no verbal contact

Century Communities - Once we bought home, they won’t take care of any issues in the

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

  • Anonymous
  • Tracy, CA
  • September 07, 2021

Once we bought home, they won’t take care of any issues in the home if you request for fixture. 1 year warranty period is just for a name sake. Worst maintenance team.

Communication needs work.

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

  • Anonymous
  • Tracy, CA
  • August 26, 2021

The closing process was rushed, new home orientation was nonexistent, and 4 months later still waiting for issues to be resolved. We have opened multiple warranty tickets, but have heard nothing beyond the initial acceptance. Language regarding for what the homeowner is responsible is vague/misleading, and sales and customer relations give competing stories (although to be fair, sales always states that one should verify/defer to customer relations for questions). Overall quality of construction is decent (some nice upgrades to cabinets and fixtures, but copious amounts of architectural foam around exterior doors and windows creating a not durable result – in fact, the paint is already peeling off many of the window "frames" and near the bottom of the door "frames"). The experience of purchasing a new home has been less than stellar. It's nice to live in a new home, but honestly the build/experience is average to just below at best. ... More

A lot of repairs I have paid for out of pocket

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

  • Charlie Block ..
  • North Las Vegas, NV
  • June 15, 2021

Who ever build my house...not fully painted inside... shower door will not close...water leak in bathroom.. carpet coming up...molding have cracks not a good builder at least my house was not

Not responding to service call that was made a month ago ... still waiting

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

  • Michael Anthony Delgado ..
  • Las Vegas, NV
  • May 11, 2021

Bad service to our needs

Century Communities responded:
Hello Michael- please submit any warranty claims to www.centurycommunities.com. That way we can tract the progress and keeps a record of your claims.

Century Communities - This was my first time to build a new home.

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

  • Anonymous
  • Peyton, CO
  • March 12, 2021

This was my first time to build a new home. The service was good but the staff just disappeared after the new home was closed. Since they rushed to close the house, it was a little hard to tell them all the issues. For example: the stairs detached, bathtub got scratches, wood floor got a small cracked, paint job wasn't quite done in a certain part of the house, nails stick out. Also, we got issues with the kitchen cabinet and crown. The builder promised to replace the defective ones. It has been months, the cabinets and crown are not being replaced. Very disappointed. I don't know what to say as they keep ignoring the issues. I wish the management will contact all homeowners to ensure things are okay. ... More

Century Communities - Hard to get a person to spreadWith when something is needed.

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

  • Mary ..
  • Littleton, CO
  • December 16, 2020

Hard to get a person to spread With when something is needed. And the issue submittal for Is less Than ideal and does not always get a result.

Century Communities responded:
Hello Mary. Please contact us at www.centurycommunities.com At the top of the page is a tab that says homeowners. Create a work ticket and we can schedule a tech to meet you and address any concerns. ... More

Issues

Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

  • Oscar M.
  • Las Vegas, NV
  • August 11, 2020

When I had my walk-through and final inspection I pointed out some issues that I want to be corrected and when I moved in those issues are not corrected. I’ve been addressed them to the superintendent and he said that he was gonna stop by and he didn’t come by then I submitted a request to be a century homes portal website and I still have not received notice of when they should be corrected I am now living there for nearly 2 months and still not one call on my pending requests ... More

Post purchase not so good

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

  • Cheryl C.
  • Springville, UT
  • July 05, 2020

Several quality issues remain open for months. The lights have been flickering since move in and trying to get them fixed has been really nothing more than a blame game.

Century Communities responded:
Thank you for sharing Cheryl. If you're still having problems with the lights please submit a warranty claim to www.centurycommunities.com

Sweet and bitter

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

  • Anonymous
  • Smyrna, TN
  • June 30, 2020

Love the floor plan but better communication and necessary information are lacking (and I'm being nice!)

Century Communities responded:
Thank you for sharing your thoughts. We strive to better ourselves through training and your example will be used.

Narrow Reviews by Area: