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What Homeowners Have to Say About Century Communities in Atlanta

Read the 151 homeowner reviews of Century Communities's new homes in the Atlanta area. Atlanta homeowners rated Century Communities an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Century Communities’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.6 out of 5 stars
in the Atlanta area

151 Reviews - 7 Communities

5 ★(58)

4 ★(29)

3 ★(25)

2 ★(19)

1 ★(20)

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.4

Needs improvement

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

  • Anonymous
  • Dallas, GA
  • November 15, 2019

The builders don’t keep their promise to correct visible problems like botched drywall and messy paint jobs. One bathroom has the hot/cold water switched we almost burned our hands. Sales rep. not knowledgeable about certain features so it is best you ask someone in charge so you don’t buy a home and realize things you were advised were standard are an add on. You are given cheap mulch, sod and shrubs. ... More

Bad Rocks & Soil

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

  • Natalie C.
  • Fairburn, GA
  • August 08, 2019

Trees, bushes and sod are buried or placed on red clay and rocks without soil amendment. Plants, trees and grass struggle to grow. Management ignores it. Trees with root balls need to be buried in a hole 2-3 times the root ball size with healthy soil to survive. 2nd floor buckled when furniture was set in place. ... More

Century Communities responded:
Thank you for reaching out. We understand that our Area Manager is scheduled to meet w/ you today.

Poor Workmanship / Poor Follow Up

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

  • Sparkle b.
  • Fairburn, GA
  • July 30, 2019

Love the style of home, but I continue to encounter issues around workmanship and poor follow up from the company. For instance, I Had a warranty issue and though I followed the online process per the builder, I never received a call from the warranty department to complete the process. I contacted the community warranty leader to get the job done. From the time I reported water damage to the time of completion of the issue and the aesthetics was well over a month, for an issue that could have been addressed in one day. No “crew” was onsite for more than 20 minutes to correct my problem. But Very frustrating to take lead on getting each crew out, as the lack of response from the warranty department was huge. After the initial call, I never heard from the department again. Overall, The paint job and quality of the building of this home was very poor and the crew that executed the work was unskilled and unprofessional. The theme that rings clear to me in this community is you get a bang for your buck, so the lack of quality is to be expected. Very disappointing. Pictures available and my home is always open if anyone cares to visit for confirmation of my claim. ... More

Century Communities responded:
From talking to our division representatives, we acknowledge that we have not performed to expectations and will be rectifying the addressed issues. We will make this right. We understand that a follow-up has been scheduled. We hope to restore your trust. ... More

Do not buy a Century Home in Atlanta

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

  • Patricia A.
  • Canton, GA
  • January 07, 2020

I purchased my home in September 2019. Century is now refusing to complete warranty work unless I remove my domestic partner from our home due to a few strongly worded emails he sent to the warranty manager after poor communication from Century as to when repairs would be made. I now have a damaged floor, damaged exterior column, cracked tiles in the master bath shower that remain in disrepair. Someone from Corporate needs to get involved as we do not trust the Atlanta legal and mgmt team. We would like to avoid a lawsuit. All I am asking is that Century meet its contractual obligations & complete the warranty work without spurious restrictions as to who can be in the home while the repairs are being made. ... More

Century Communities - - Quality of the house (Material, Finish) is definitely not worth

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

  • Casey ..
  • Doraville, GA
  • January 19, 2021

- Quality of the house (Material, Finish) is definitely not worth what I paid for. - Avoid these builders at any time to prevent any issues with your home buying experience.

Century Communities responded:
Thank you Casey for taking the time to share. If there are concerns that need to be addressed please reach out to us at www.centurycommunities.com. We do want you happy for choosing us as your builder of choice. ... More

Home Owner Experience

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Nina B.
  • Duluth, GA
  • March 19, 2020

I have totally been unhappy with my home and level of responsiveness. My entire process was such a horrible experience. This is my 5th home, 3rd new home purchase and by far, this has been the worst. I feel like my money was just taken. Completely unhappy all the way around. ... More

Century Communities responded:
Nina- Century is committed everyday to make your experience a great one. Sounds like we have not met that with your experience. We would like to work with you. If you have anything outstanding that we can address please submit work order to www.centurycommunities.com. At the top of the page is a homeowner tab. ... More

no one call me about my problem that I have now with the thermostat

Quality 5

Trustworthiness 1

Value 4

Responsiveness 1

  • Anonymous
  • Mcdonough, GA
  • January 19, 2021

check Everything no matter how small it seem

Century Communities responded:
We have many hard inspections throughout the process as well as 3 party inspections but you're more than welcome to inspect as well. (:

Poor workmanship

Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

  • Jennifer A.
  • Braselton, GA
  • November 05, 2019

Electric, paint, frame, concrete subcontractors dont know what they are doing. My husband and I have done better work on our home improvement projects.

Century Communities responded:
Jennifer,
We appoligize for your experiance. With this kind of feedback it helps us dial in our trade base. Thank you for sharing.

Was fine until the moment we closed.

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

  • Heather B.
  • Cumming, GA
  • July 28, 2020

Sales process was great. Quality of home is fine. However, the weekend prior to closing Century failed to secure our home, and subcontractors used our home as a break room. Due to work boots, Sheetrock mud, etcetera, our hardwoods were destroyed. We’re almost 4 months out now and century still hasn’t done the right thing and replaced them, even though their representatives agree that needs to happen. We have other issues as well. After sale, even though people are “nice” nothing seems to get accomplished. We’re extremely sad to say that we can not recommend Century due to post sale issues. ... More

Century Communities responded:
Heather- thank you for your candid response. We have notified the team/division. With the pandemic (COVID19) we understand scheduling trades and timely responses have been a challenge. We are working diligently through the work orders that have come in since March even when we couldn't schedule anything because of state and federal mandates at the time. ... More

New home owners community review

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

  • William T.
  • Fairburn, GA
  • January 14, 2020

Take time throughout different times during the week and weekend. High HOA fees with no benefits other than a pool. No security, no park, no tags to identify residents from guest. Extremely fast driving, home warranty department has taken three months to respond to a claim I submitted. ... More

Unapologitic

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

  • Sean H.
  • Cumming, GA
  • December 18, 2019

As home building has become a day laborers occupation, the former craftsman is now a dinosaur in the industry. With the need for rapid closing times, and completion rates, the industry as a whole has adopted a standard of per-fabricated faux material, and lower overall costs; they, the industry, willing sacrifices quality, craftsmanship and attention to detail. The only people that suffer from this model are the homeowners. The reality is that most homeowners don't even realize they suffer from the effects of this business model as the awe and shock of ownership is very appealing, As a family we have many grips with this process, and although we know we are not alone in our dissatisfaction, with the quality of the home and the plans for the community, legally we are without recourse. In my casual conversation with many members of the community, there seems to be a very common theme of unhappiness and frustration, however, "I guess we will just have to deal with it," positions. So my review is simple, Centuries Communities as a product sucks. I would not recommend their properties to friends or family. ... More

Terrible experience

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

  • Antwain A.
  • Fairburn, GA
  • July 28, 2020

I will never recommend this company to anyone. Cheap materials and poor work ethics!

Century Communities responded:
Thank you Antwain for your response. If there is anything we need to address please let us know at www.centurycommunities.com

Century is a terrible corporate builder with no commitment to customer

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

  • Michael J.
  • Flowery Branch, GA
  • April 16, 2020

Century runs all design, construction, and management decisions from a corporate level without granting any flexibility to the individual markets. They care 100% on numbers and not perception or customer feedback. My 30 day post closing review that criticized Century's processes was used to reprimand the local team who were doing everything they could under the constraints of the corporate policies coming out of Denver. I have also had to fight for repairs under warranty that were deemed unnecessary until the 10-month warranty repair, with a complete lack of understanding that the items need to be repaired now due to seasonal issues coming up or potential larger repairs in 10 months by not fixing a small item now. I will never build another house with Century and do not recommend them to anyone. ... More

Awful customer service

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

  • Judith N.
  • Dallas, GA
  • December 03, 2019

It's been over a month and still issues has been resolved

Century Communities responded:
Judith, please submit a warrenty claim at centurycommunities.com

Worst Home Buying Experience

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Kressida M.
  • Braselton, GA
  • October 09, 2019

As a first time home buyer i would have never imagined that this would have been such a stressful process from day one i moved into our home it has been nothing but problems & we've been in the house for about 3 months now either something wasn't done right or it was done very poorly. i feel with this builder all they care about is closing on the home and getting there money and if there's are done wrong they either tell you "that's how it is" or there's nothing that can be done and expect you to just say OK and that's it. Price wise for the homes are good & decent but the poor workmanship isn't worth all the headache personally i wouldn't recommend this builder to either my family or friends and that's just me being honestly due to my experience and what i have gone thru people do your research ... More

I am not a Happy Home owner

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

  • Tyrone .
  • Covington, GA
  • August 13, 2019

My new house was put together by some people that had no regard for what a new home was suppose to look like and taken care of ! We are documenting all the discrepancies left behind by this company that now we have to wait a year that hopefully can be fixed. We feel that we made a mistake buying from century!! ... More

Century Communities - HVAC system is flawed and they won’t replace it .

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Janel ..
  • Atlanta, GA
  • January 11, 2021

HVAC system is flawed and they won’t replace it .. other finishing items are poorly made and at walk through said nothing can do done and was not the

Century Communities responded:
Janel, We will forward your concern to the division in GA.

Only when you don't have other options

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Ravindra ..
  • Fairburn, GA
  • November 03, 2020

Worst experience through out all phases - contract, buying, warranty issues. Sales agents do not have any information/experience with their job, you always get wrong information. Building quality is poorest. I moved in 2 months back. I already have multiple serious issues. One of them is water leak in basement. Warranty: You will never get a response from warranty nor issues will get fixed ... More

Century Communities responded:
Ravindra- we will contact the division and follow up. In the mean time please submit any outstanding concerns to www.centurycommunities.com at the top of the page will be a tab for homeowners. From there you can submit service requests ... More

Century Communities - Extremely disappointed

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Ned D.
  • Cumming, GA
  • April 14, 2020

Extremely disappointed

Century Communities - If I could do it all over again I wouldn’t never purchase a house

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Tamishia B.
  • Riverdale, GA
  • March 03, 2020

If I could do it all over again I wouldn’t never purchase a house from century community from the first week I moved in I’ve had issues...my rating is a Zero

Buyer Beware of Workmanship and Materials By Century Communities

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Fay M.
  • Flowery Branch, GA
  • February 12, 2020

The materials used in the building of our house and the workmanship were both substandard. It would be an extremely lengthy review to detail all the issues regarding the inferior materials used and the amateurish workmanship. Some of the highlights or lowlights are the trim lacks sanding/smoothing, paint missing from trim and barely covering drywall, floor tile that has black marks that can't be removed, deck fireplace without a switch to turn it on and off, window blinds that don't work, stair railings and cabinet toe kicks not properly stained as well as stair railing parts not properly joined containing gaps, interior doors rough and not sanded, casing work that contains gaps and gouges, baseboards with gaps and gouges in them, cold air coming out of vents when the HVAC is not running, the front porch railing has gaps where the wood should meet and was not properly sanded and the list goes on. In addition to the problems enumerated above, the house was not cleaned before we moved in even though we delayed moving in by one day--particularly the windows which were very dirty inside and outside. While some of these items may be construed as cosmetic in nature, they still demonstrate poor quality of workmanship and materials, thus the rating of 1 star. The Builder, John has worked with us on some of these issues as they existed before we closed escrow on the house and we trusted him and the company that they would be true to their word and fix/repair the issues noted. We are now working with Shane in the Warranty department and he has to his credit tried to resolve most of the issues on our list going back to before we closed escrow and moved in. However, it appears that he does not have the authority to resolve some of the major issues remaining. So, to the extent that John and Shane have the ability to address and resolve the issues, 3 stars were given to responsiveness and not 1. The deck fireplace that we paid $5,000 for as an option requires you to get on your hands and knees, remove the fake kindling, use a lighter to light the pilot and then push in on an igniter in the hope that it will catch and you get flames without burning your face or some other body part. We are unaware of how you should turn it off when done with its use. The deck fireplace does not operate by flipping a switch up or down. Again, this is an example of the poor materials used in the building of this house and it not being a good value. The rating for trustworthiness and responsiveness for the builder John and the warranty specialist, Shane would be 5 stars as we believe they have truly tried their best within the constraints they are working with. As regards Century Communities, they would receive 0 stars as the value for the price paid is very inadequate. Normal expectations do not exist for such things as 2 coats of interior paint, semi-gloss or gloss paint for kitchen and bathroom walls, tile and grout sealing, gas line hookup and 2 electrical outlets in the laundry room for a gas dryer, exterior basement door that is industry-standard width of 38 inches, full-size access door for mechanical equipment/sump pump in the basement, insufficient kitchen cabinets and counters, hardware on both sides of French patio door for opening/closing--just to name a few They are untrustworthy and lacking in good and responsive customer service. This is our 5th new home and 8th overall home purchase spanning over 40 years. By far it is the absolute worst in terms of quality, materials used and issues. This home cost over a half million dollars which we have previously purchased a home for over half a million dollars so we know what to expect which is why 1 star was given for the value for the price paid. If possible we would have given 0 stars but that was not an option. ... More

Completely dissatisfied with Century Communities

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Jean-Jacques .
  • Buford, GA
  • December 11, 2019

Workmanship and quality of materials is builder grade apartment garbage that belongs nowhere near a 400k "custom " built home. Once you sign for your closing, you're nearly irrelevant and dealing with 15 different people for each issue that no one team seems responsible for to check in or see to it they ever get closed or adequately handled. It's beyond unprofessional, and disappointing to say the very least. Basically a complete waste of money. Do not use Century Communities ... More

Unprofessional Business

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Anonymous
  • Mcdonough, GA
  • October 01, 2019

This is starting to be the worst home buying experience ever in my life. From the beginning of trying to switch me as the primary on the loan, to the Air Conditioner in the house being way too loud & sounding like a hurricane. The next two issues deals with the A/C condensation lines releasing large amounts of water, that is destroying the landscaping/soil of the yard. This is due to the incline/grade of the yard. The next issue is; moving into the home and not having the stakes on the right side of the house, to see our boundary line for landscaping. ... More

Everything is falling apart

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Michael G.
  • Cumming, GA
  • September 03, 2019

Neighborhood looks like a dump site. Home looks 10 years old already. Absolutely no response to issues.

Century Communities responded:
Michael,
We appoligize for the conditions. Thank you for sharing. Below is the latest update.
This is still a work in progress. The area was cleaned up (dirt flattened out and wheat straw put down) but the grader still needs to final grade the area. We have to haul dirt to finish but waiting on 2 permits before we can do that. The gravel will be moved when we backfill the next basement. Land department in process of moving pipes.
... More

Disappointed!!!

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Kevin B.
  • Fairburn, GA
  • August 27, 2019

I feel for the price of the home the quality does not match its value. I closed with a bad paint job a rusted toilet and now the carpet is tearing around the edges in my family room. I have visited other builder where there were absolutely no Imperfections. I feel that if this home was sol on the north side of atlanta I would of gotten what I paid for. My two son are looking for home but will never recommend a century property. The personnel promise to fix then to get you to close but once every has closed it a difference experience. ... More

Century Communities responded:
Mr. Bolden. We hope to restore some of the lost trust by rectifying the issues you've pointed out. We have a work order for the carpet concerns, and the carpet company -- from what we understand -- was able to reach you today. Regarding the paint and toilet, our team will be speaking with you soon. ... More