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Centex Homes Reviews

What Homeowners Have to Say About Centex Homes.

Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 1367 homeowner reviews to learn why they are the right team to build your new home.

Centex Homes

has 4.3 out of 5 stars in All Areas

1367 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4

Trustworthiness 4.2

Value 4.3

Responsiveness 4.1

Customer Reviews

Price

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2022
  • Buda, TX

The sales portion of the experience can be improved. Communication was not the best from the sales agent. We would call and email several times before we got a response. The contractor was good. He was responsive and helpful.

Centex Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com ...

Total Score 2


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Bought a spec house was shown different options then what actually went In the house.

  • William A.
  • Verified HomeBuyer
  • March 03, 2021
  • Myrtle Beach, SC

Overall I’m happy with the house. There has been a few issues but the builder has been easy to communicate with and almost everything has been fixed. My only complaint would be in the sales process the person in the office did not show me what was ...

Centex Homes responded:
While we are happy to hear that you are pleased with your home, we are disappointed that you had a confusing sales experience. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with some additional information along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Good build, bad sales team

  • Jonathan G.
  • Verified HomeBuyer
  • August 04, 2021
  • Durham, NC

The build manager and the build process was great. I really enjoy the house and had no issues. The problems were with the Sales team. Either they were completely clueless or they flat out lied to my face. Either option is not good. With the ...

Centex Homes responded:
While we are so pleased to hear that you love your home, we are sorry that you had a frustrating experience with our sales team. We would like to look into this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 5

Trustworthiness 2

Value 3

Responsiveness 3

The length of time is took to complete and the poor workmanship on certain items in the house at the time of closing.

  • David M.
  • Verified HomeBuyer
  • July 28, 2021
  • New Braunfels, TX

We started the process to buy our home in July of 2020 and was told that we would be able to close by the end of march or early April of 2021. We finally closed June 26, 2021. I do understand the situation with Covid and the delays that it caused. ...

Centex Homes responded:
While we are glad to hear that you are now enjoying your new home we are sorry that the experience was frustrating and you had complications along the way. We thank you for sharing this feedback so we can learn from it. If there are any unresolved concerns we can help address or any additional comments you would like to make, please feel free to email customersupport@pultegroup.com. Thank you. ^AH ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Poor communication and expectation management

  • Brittany S.
  • Verified HomeBuyer
  • November 23, 2021
  • Boerne, TX

This company is large and divided into multiple departments. Because of this, and poor communication, many items were overlooked and never discussed. We didn’t find out many things were “missing” from our home until the final walk-through when it ...

Centex Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 3

Centex Homes - They did not provide the blue prints of the home witch made it

  • Chase H.
  • Verified HomeBuyer
  • November 23, 2021
  • Jarrell, TX

They did not provide the blue prints of the home witch made it very difficult to do home improvements ex add a water softener. They also said the home was pre wired for Cad6/Ethernet in every room which it was not.

Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ...

Total Score 2


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Centex Homes - Very unorganized, still waiting on repairs.

  • Christie L.
  • Verified HomeBuyer
  • May 12, 2021
  • Katy, TX

Very unorganized, still waiting on repairs.

Centex Homes responded:
We are so disappointed to hear that you haven't had an excellent experience. We would like to escalate your repairs and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Horrible craftsmanship

  • Kevin T.
  • Verified HomeBuyer
  • August 20, 2020
  • New Braunfels, TX

had many things not work and many issues. Fixed most myself but I am making a list for warranty purposes

Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would be happy to make leadership aware of your concerns. If you could please email a brief summary of your warranty items along with your name, contact information and address to customersupport@pultegroup.com we would greatly appreciate it. ^AS ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 5

We loved working with Pulte until halfway through the building process. Whether disorganization, outright lies, deflecting responsibility- it was a disaster.

  • Robert B.
  • Verified HomeBuyer
  • November 23, 2021
  • Louisville, KY

The mortgage side, title side, insurance we’re all great to work with, but Pulte needs to allow its team more control over their vendors. The detail work was below expectations, that’s even when they decided to show up. Closed 2 months late and it’s ...

Centex Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com ...

Total Score 2


Quality 4

Trustworthiness 1

Value 5

Responsiveness 1

That is was 2 months late and I would have bought something else if I had known the real timeline.

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • San Antonio, TX

The house is great but more care should go into the actual homeowner experience. The floor plans need slight adjustment and there was no thought on this location with the warehouse, street and train all so close. Really needs a thicker wall around ...

Centex Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Nothing much stood out from this builder. Slow process and never hit any deadlines.

  • Rolando M.
  • Verified HomeBuyer
  • October 12, 2021
  • Missouri City, TX

Our point of contact was horrible and the building process was very slow. Really disappointing when other homes that started after ours, were completed before. Our closing date was moved almost 1.5 months.

Centex Homes responded:
Hi ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Must have been better!!

  • Anonymous
  • Verified HomeBuyer
  • October 04, 2021
  • Leander, TX

The way the builder interpreted Centex and Pulte is somewhat misleading. There was a reference to Centex whenever a question of standard and quality comes. Though Pulte acquired Centex, the builder take pride in being a Pulte owned, the quality of ...

Centex Homes responded:
Hi, ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Centex Homes - Overall buying experience was poor.

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2021
  • La Grange, KY

Overall buying experience was poor. The house was not complete at closing. I drove to the house after closing only to see painters inside doing repairs that should've already been completed. It took over a month after closing to get the correct ...

Centex Homes responded:
We are so sorry to hear that you had an unpleasant experience building your new home and are struggling to get your issues addressed. We would like to escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 3

Adair Park

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2020
  • Leland, NC

We have only lived in this house 1 month and the ac has already leaked into the ceiling causing drywall damage and mold. The AC was wired wrong and ran 24/7 for a month causing the ac unit to leak and our electricity bill to triple in cost. There ...

Centex Homes responded:
We are so sorry to hear that you have had a negative experience working with us and are dealing with unresolved concerns in your new home. We would like learn more so we can assist appropriately and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 3

Big issues with build quality, builder responsiveness

  • Anonymous
  • Verified HomeBuyer
  • August 12, 2020
  • Durham, NC

Communication has been faulty from the beginning. I moved in June 2020 and was told that a 30 day walkthrough and 11 month walkthrough would happen to fix issues, but the 30 day was and will not be done per the warranty dept. Low tier Whirlpool ...

Centex Homes responded:
We are so sorry to hear that you have had such a negative experience with your new home but thank you for taking the time to share your experience as your feedback is essential as we work to better the new home build process for our customers. We would like to share your feedback with leadership for their review and would appreciate if you could email customersupport@pultegroup.com with your full name, address and contact information. Thank you. ^AS ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2020
  • Buda, TX

Workmanship lacking and very sloppy! Not impressed at all.

Centex Homes responded:
We are sorry to hear that you are disappointed with the quality of your home. If there is anything we can assist with please don't hesitate to reach out to us by emailing socialcare@pultegroup.com and our team would be happy to help. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Not happy

  • Frank C.
  • Verified HomeBuyer
  • June 18, 2019
  • Davenport, FL

Many issues with home, water leaks behind walls, lawn issues, bowed wall.

Centex Homes responded:
We're incredibly disappointed to hear that you're unhappy and we encourage you reach out to us at socialcare@pultegroup.com if you'd like to talk to us about your experience. ...

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 3

Centex Homes - Had several issues with our buying experience.

  • Monica B.
  • Verified HomeBuyer
  • June 05, 2019
  • Louisville, KY

Had several issues with our buying experience. I had several issues during the building process and had poor response time by the site manager. Things had to be repeated several times during the walk through inspections that they were not done ...

Centex Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Centex Homes - The backyard is so soggy and it retains water due to which I

  • Rajesh C.
  • Verified HomeBuyer
  • September 07, 2021
  • Wesley Chapel, FL

The backyard is so soggy and it retains water due to which I have complained to the warranty team however they are not taking responsibility. It not even been month since I have moved in.

Centex Homes responded:
We are disappointed to hear that our warranty team has not been efficient at addressing your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

House Build

  • Anonymous
  • Verified HomeBuyer
  • September 15, 2020
  • Aubrey, TX

During the build process, I did not think it would be as rough as it was. Going through four field managers was not necessary. Having to update them weekly on issues, keep repeating issues each week. The lack of responsiveness to issues was ...

Centex Homes responded:
We are so sorry to hear that you didn't have a pleasant experience working with our team. We have provided this feedback to leadership so they are aware but also welcome you to send any additional information or outstanding concerns to customersupport@pultegroup.com so our team can look into them. Thank you for leaving a review. ^AS ...

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Calling for help day 1 of move in

  • Anonymous
  • Verified HomeBuyer
  • January 08, 2020
  • Davenport, FL

We have honestly had nothing but issues unfortunately since moving in. Broken sewer lines. So bad that we had to call emergency line on Christmas DAY when whole house lost sewer use. Not fun with tons of guests. We had to have an electrician out ...

Centex Homes responded:
We are so sorry that you have had a negative experience and that the sewer line issues even affected your holidays. We would like the opportunity to discuss this situation and work together to make things right. We would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Centex Homes - Centex agent was very rude and misleading on several issues.

  • Bryant M.
  • Verified HomeBuyer
  • November 19, 2019
  • Louisville, KY

Centex agent was very rude and misleading on several issues. House was unfinished at closing and she threatened us like it's our fault if we backed out.

Centex Homes responded:
It is incredibly disappointing to hear that you had this experience and we would appreciate if you could email socialcare@pultegroup.com so we can learn more. Thank you for taking the time to leave this review so we are aware and can alert leadership. ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Average build quality

  • Dekever M.
  • Verified HomeBuyer
  • May 07, 2019
  • Blacklick, OH

It’s a nice looking home. Build quality / materials not that great. I wouldn’t go this route again . It’s not a bad home. I’ve learned a lot from this experience

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Great price

  • Anthony S.
  • Verified HomeBuyer
  • April 23, 2019
  • Fate, TX

The price was right, but the whole process has been a headache. To the point where we almost backed out of the deal. Still dealing with issues getting things completed and it’s been almost 2 months after we moved in.

Centex Homes responded:
We're disappointed to hear you haven't had a good experience with us and we'd like to help if possible. Please don't hesitate to email us at socialcare@pultegroup.com. ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Once they sell home, they forget about you. All problems we have faced Pulte doesn't care. I wish we never bought this house.

  • Kurt H.
  • Verified HomeBuyer
  • April 02, 2019
  • Conroe, TX

It is very difficult to reach anyone for help. Pulte is not very good at responding to your needs.

Centex Homes responded:
We're so sorry you've had trouble getting in touch with us! Please email us at socialcare@pultegroup.com and we'll be happy to assist. ...

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Ranging from compliments to complaints, all 1367 reviews about Centex Homes are provided by verified homeowners that recently completed construction and moved into their new home.

Narrow Reviews by Area

Ranging from compliments to complaints, all 1367 reviews about Centex Homes are provided by verified homeowners that recently completed construction and moved into their new home.