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What Homeowners Have to Say About Centex Homes in Columbus

Read the 42 homeowner reviews of Centex Homes's new homes in the Columbus area. Columbus homeowners rated Centex Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.9 out of 5 stars
in the Columbus area

42 Reviews - 3 Communities

5 ★(20)

4 ★(9)

3 ★(4)

2 ★(5)

1 ★(4)

Quality 3.6

Trustworthiness 3.9

Value 3.8

Responsiveness 3.7

Centex Homes - The whole process was very methodical.

Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

  • Nii B.
  • Westerville, OH
  • December 01, 2020

The whole process was very methodical... I liked it!

The missing garage

Quality 3

Trustworthiness 2

Value 1

Responsiveness 5

  • Tatianna H.
  • Hebron, OH
  • September 08, 2021

The garage was unfinished and I was unhappy, now i like it

Centex Homes - Been in the house a month and have found multiple repair issues.

Quality 1

Trustworthiness 4

Value 3

Responsiveness 1

  • Alberto M.
  • Westerville, OH
  • December 01, 2020

Been in the house a month and have found multiple repair issues.

Great experience until we moved in

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

  • Melissa M.
  • Westerville, OH
  • April 09, 2021

If you decide to build with this company, be extremely observant during your final walkthrough and take extra time to look at everything. We have crooked corners, bumps in the drywall, bad paint job, chipped mirrors and counters, damaged drawers...they even completely drywalled over a window and didn’t fix it until we realized it after we moved in. Some things have been fixed, a lot has not. I’m quite disappointed in this builder. ... More

Good and bad

Quality 3

Trustworthiness 4

Value 2

Responsiveness 5

  • Stephen M.
  • Delaware, OH
  • August 07, 2019

Andy was great and set clear expectations. Management of the build was well coordinated. Seemingly inferior quality materials when I compare to the new build my mother in law has in progress with another builder at a lower price point. Example concrete driveway instead of asphalt. Undersized mechanicals cause Issues with proper cooling in the summer. For the price would have expected sod throughout. Neighborhood looks poor in areas due to seeding vs sod. They used to provide full sod but went with a cheaper option of partial sod last year. Overall house was built quickly with decent quality. Most frustrations are with mechanicals and landscaping shortcomings. ... More

Centex Homes - They are gorgeous houses but you can tell quite easily the cheap

Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

  • Anonymous
  • Blacklick, OH
  • March 31, 2020

They are gorgeous houses but you can tell quite easily the cheap craftmanship. More importantly the building process is crazy and their workers are not reallly helpful in showing your what options you have. The builder we worked with was the only positive experience of centex. ... More

Centex Homes - Still need to clear for the customer before sighing the contact.I

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

  • Basudev P.
  • Blacklick, OH
  • December 12, 2019

Still need to clear for the customer before sighing the contact.I find two different things.

Frustrated

Quality 1

Trustworthiness 3

Value 4

Responsiveness 2

  • Anonymous
  • Pataskala, OH
  • July 31, 2019

Been in the house almost 2 months. Still trying to schedule repairs from before I closed. :(

Average build quality

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

  • Dekever M.
  • Blacklick, OH
  • May 07, 2019

It’s a nice looking home. Build quality / materials not that great. I wouldn’t go this route again . It’s not a bad home. I’ve learned a lot from this experience

Centex Homes - My concrete wall need to be fixed but know one shows up, I’m

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

  • Tila A.
  • Pataskala, OH
  • December 10, 2020

My concrete wall need to be fixed but know one shows up, I’m telling them to fixed it and the ceiling paint is bad, my. Backyard is all being crack. I have referred my friends to centex but I’m really upset with the builder. I’m not going to refer my friends and family to this builder . ... More

Centex Homes responded:
We are so sorry to hear that you are having a frustrating time getting your issues addressed. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH centexhomes ... More

Fairly disappointed

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

  • Fiovi A.
  • Pataskala, OH
  • July 14, 2020

I found some imperfections on my home and I told to the construction management but the issues aren’t fixed yet

Centex Homes responded:
We are so sorry you are experiencing unresolved concerns with your home. Could you please email your address and some additional information to customersupport@pultegroup.com so our team can look into the situation? ^AS centexhomes ... More

Lack of follow up

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

  • Elizabeth T.
  • Delaware, OH
  • May 28, 2019

I will have a hard time recommending Pulte to clients. Very unghapoy sincecosing on my personal home.

Centex Homes responded:
We're so sorry to hear you're unhappy and we'd like to learn more so we can help. Please email us at socialcare@pultegroup.com with your address, contact information, and a brief note about your experience. --Sarah centexhomes ... More

Concerns.

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

  • Clairessa C.
  • Westerville, OH
  • June 14, 2020

For the price paid for the home, the quality,materials, and workmanship is very poor.

Centex Homes responded:
We are so sorry you are unhappy with the quality of your home and have concerns. If there is anything we can assist with, please feel free to email customersupport@pultegroup.com and our team would be happy to help. ^Abby centexhomes ... More

Centex Homes - Cheapie Build Check carefully

Quality 1

Trustworthiness 4

Value 4

Responsiveness 5

  • Dan L.
  • Blacklick, OH
  • July 24, 2019

Cheapie Build Check carefully

2 months later, still arguing weekly...

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

  • Elizabeth C.
  • Blacklick, OH
  • August 21, 2020

The home is beautiful! The site managers are ridiculous. Literally it’s like pulling teeth to get them to answer questions directly. Constantly give noncommittal responses or just don’t respond to them at all. After closing, we were assigned another site manager. Same issue. Takes days to respond. Already had issues with features of our home and had to put in service tickets. I’d suggest another builder. Pulte (Centext) seem to only think of you as a number and just want your money. ... More

Centex Homes responded:
While we are happy to hear that you are pleased with your home, we are concerned that you are having such a hard time working with our team. We would like to learn more about this situation and would appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your contact information and new home address. Thank you for taking the time to leave a review. ^AS centexhomes ... More

The house had and still has lots of issues

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Ramsey B.
  • Westerville, OH
  • June 29, 2021

They don’t care about you!!! Just your money!!!!!

Centex Homes responded:
We are so very sorry to hear that you did not feel valued while building your new home. We are concerned and would like to learn more about your experience. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH centexhomes ... More

The overall process and the quality of the build and products used to build my home. The craftsmanship lacks quality.

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

  • Teresa E.
  • Westerville, OH
  • May 26, 2021

I would never recommend Pultey/Centex to anyone! This has been the worst experience ever! Because they rushed my build so that they could move on to the next and collect a check, a low-quality product was delivered. Who installs contact paper on the floor. There are numerous build quality issues today. No lawn or driveway when I closed. This is a risk to my interior belongings with tracking of dirt ect. Waste backed up from a pipe in the basement. There are other issues, but I don't have time to list. They are awful and are not customer-centric. Home buyers should have more rights. The buyer's only recourse is escrow, which is not sufficient. ... More

Centex Homes responded:
We are so disappointed to hear that you have had such an unpleasant experience and are unhappy with your home. We would like to make leadership aware of this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH centexhomes ... More