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Pulte Homes Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Pulte Homes.

Read all 263 verified reviews from homeowners that built a new home with Pulte Homes in the Chicago area. Chicago homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Chicago Area

263 Reviews in Chicago Area

Ratings by Category

Overall 3.8

Quality 3.7

Trustworthiness 3.8

Value 3.7

Responsiveness 3.7

Customer Reviews

The highlands in Addison

  • Ryan G.
  • Verified HomeBuyer
  • October 12, 2022
  • Addison, IL

Overall a good experience, a lot of little details we over looked that I wish we paid more attention to. Everything we asked for they did. If I could do it again I would but I would be more involved and went and inspected the house more through out the building process.

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 4

Pulte Homes - There was great communication between the sales office and me

  • Anonymous
  • Verified HomeBuyer
  • October 27, 2021
  • Algonquin, IL

There was great communication between the sales office and me but their seemed to be a lack of communication elsewhere. There were a few instances where I was told one thing and it was wrong or for some reason it had to be changed. I wished I was aware of those changes before they were put in place. For instance in the design center, I was showed the cabinet garbage holder and was told that’s the one I would get and I got a cheaper version instead. There was also the instance of the whole process of getting an offer accepted and not being able to actually see the lots before the offers had ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Overall Good and nice built home

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Aurora, IL

I think my over all experience with home part is good but the main thing is the cost of optional items for even very small things. I think when some one is buying new home builder needs to spend default on few things like kitchen backsplash, side/back fences, bathroom soap holders, heated garage door, cabinet knobs, internet cable underground or fan plugin points. These are some basic default things for each home for which cost should be not charge to customer. This thing does not goes well with Pulte being so renowned builder you should consider these option by default in your basic unit. ...

Total Score 3


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Above average experience

  • Kshitij P.
  • Verified HomeBuyer
  • November 08, 2022
  • Naperville, IL

Workmanship: It's okay but aesthetic precision could use some work (Personally being a big fan of proper symmetry and angling, I see some areas aren't exactly perpendicular/parallel. Again, those are only visible upon minutely observing but for the price we pay, I would think those should be a part of the inspection from the builder's side) Wall corners are delicate: There were some aesthetic/cosmetic issues when we moved in (scuffed corners, paint touch ups missing). Some times, a soft dash with the wall/door corner makes a slightly noticeable dent in it. I would think those materials ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Pulte Homes - Honestly i wasn’t too happy with the process.

  • Shannon M.
  • Verified HomeBuyer
  • July 30, 2022
  • Algonquin, IL

Honestly i wasn’t too happy with the process. Started off with a sales consultant who didn’t follow up with the process of the bidding. Then because of lack of communication, we had to change the model of the house we wanted and the colors for the exterior. We were told dates of work to be done and no calls or emails to inform us of delays. We understand labor shortages and supply shortage but a simple email or call would help the buyer know estimated times. Then upon closing the title rep gave us the run around. The lawyer that represented us was even frustrated and he’s been doing this for ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Pulte Homes - Good comfortable house.

  • Mohammad T.
  • Verified HomeBuyer
  • March 09, 2022
  • Addison, IL

Good comfortable house. Things to be fixed take longer than expected. Nothing to do with material just simply getting things fixed.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Pulte Homes - Pulte was great to work with during the construction process.

  • Ann G.
  • Verified HomeBuyer
  • September 17, 2021
  • Plainfield, IL

Pulte was great to work with during the construction process. We were notified of each phase of construction and response time for questions was very good. I can’t say the same for issues after closing on my home. The response time is much slower, requires multiple attempts (takes several weeks). There were also a few surprises which were not told to us during the buying process. The home quality appears to be okay. There could have been more care taken in leaving the outside of the home cleaner, eg. cement splatter, pieces of siding and nails. The Design Center experience was fun, many ...

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Covid prevents fair rating

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2020
  • Woodridge, IL

The Pulte salesperson separated from Pulte just after I signed the purchase agreement in January. I was not able to do a walk-through to view the construction progress. I did a walk through the morning of the closing in mid-March and everything looked okay except for a few missing upgrades that the sales rep had verbally promised. The governor issued a Covid 19 "stay-at-home" order so no repairs can be addressed at this time. The essentials are working fine... HVAC, electricity, plumbing, water... My repair list is long but does not include any major concerns. I've purchased and added ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Pulte Homes - Overall experience is ok and quality of the house isn’t great.

  • Venkata K.
  • Verified HomeBuyer
  • August 30, 2022
  • Naperville, IL

Overall experience is ok and quality of the house isn’t great.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Pulte's process works well for them, but it is not ideal for homebuyers

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2022
  • Algonquin, IL

At Trails of Woods Creek in Algonquin, homebuyers are passed along from sales rep Kristen or Christine, to Celeste at the design center, to construction manager Anthony, to Brandon for pre-drywall review, to Alex for pre-closing review, to Kerie for after-sale support. It would be helpful to have a single advocate homebuyers could turn to at any stage for support or to have their questions answered. It is difficult to find out what is included in the base price, because the models include so many options. This is especially true for lighting and electrical outlets. Be persistent and keep ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Homes - Our journey with Pulte to build our first home was good if not

  • Dhruv K.
  • Verified HomeBuyer
  • June 23, 2022
  • Aurora, IL

Our journey with Pulte to build our first home was good if not great. From the first step the Sales consultant was a huge help in getting us to know about the community and the house. There were a couple of instance where he did not notified us about a couple of things which may have been better if we would have known about it. The design center appointment also went. There were a few hiccups during our closing and after few calls we were able to solve it with Pulte's team. Pulte's loan team was also nice and helped us in every possible steps. Once we moved in, construction manager was also ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Pulte Homes - Be wary of what is or is not included in upgraded features.

  • Michael L.
  • Verified HomeBuyer
  • December 13, 2020
  • Naperville, IL

Be wary of what is or is not included in upgraded features. For example, we paid a ton of money for a walk-in shower with a spa package but we can now not fully use the jets without soaking the drywall outside of the shower because the upgrade didn't come with a shower door. The frustrating part is that the standard shower comes with a door so why wouldn't the upgraded one. No one will answer me.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Not that good for the price you pay

  • Bharath K.
  • Verified HomeBuyer
  • August 12, 2020
  • Naperville, IL

Once you move in stay in home you will notice lot of things like finishing doors touch up holes on hardwood floor and walls nails... you will notice so many issue... when you invested half million with smart home option, pulte did not provided me second garage opener and never communicated. Pulte just change their polices but never communicate with home owners.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Not as great as advertised

  • Sarah B.
  • Verified HomeBuyer
  • August 30, 2022
  • Algonquin, IL

Working with the sales consultant was great for the most part, until the very end when communication basically stopped. For your sake, I hope you don't have any issues because getting them addressed is time consuming and getting someone to actually help you is difficult. You pay a lot of money for not great service. I continue to notice poor craftmanship in my home and the interior paint job has tons of issues. It simply wasn't possible to catch everything during our walk through and now what was missed we are stuck with. My floor creaks all over my bedroom. Overall, I love the look and ...

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

Pulte Homes - Get your issues resolved prior to closing

  • Anonymous
  • Verified HomeBuyer
  • July 08, 2022
  • Naperville, IL

Get your issues resolved prior to closing

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Home II: Quick finish and cheap trim reduces value to price ratio.

  • Larry O.
  • Verified HomeBuyer
  • February 12, 2022
  • Bloomingdale, IL

This is our second Pulte home. Our previous one, built two years ago, showed a much higher quality of finish. At first glance during our walkthrough, the home seemed striking. Of course, your heart is racing at the reveal, and there is so much to see, that it is difficult to see everything. Once we furnish and accessorize the home it will look beautiful. However, being our second Pulte home, we are disappointed at the use of MDF (like cardboard with a nice plastic finish) as a trim material. It is difficult to repair should it get dinged or gauged. We noted several of these dings and ...

Total Score 3


Quality 2

Trustworthiness 4

Value 2

Responsiveness 4

Pulte Homes - The 10 yrs warranty thay they mention at the time of marketing

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Plainfield, IL

The 10 yrs warranty thay they mention at the time of marketing is ONLY for the structural and not for the entire home. Quality of product or workmanship is ok.

Total Score 3


Quality 3

Trustworthiness 4

Value 2

Responsiveness 3

Sales staff Jaime, Jonathan, & Matt the field manager

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2021
  • Aurora, IL

You buy a box, nothing is included! basic base selection is dull therefore you have to upgrade and pay more! by the time you add all the necessities to beautify your place, you add & pay $80,000 more. Paint job not very good!

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

The house

  • Robert B.
  • Verified HomeBuyer
  • April 20, 2021
  • Wheaton, IL

The house is basically a kit so, the fundamentals are good. But the finishing is poor. Exterior and interior painting is poor. Interior trim is poor. Front door does not fit. Basement window well is littered with construction materials. They cut corners everywhere they can. We have built 3 homes and this is the most expensive and the poorest quality. I have requested things to be fixed and so far nothing.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Could be better

  • Danny H.
  • Verified HomeBuyer
  • June 02, 2020
  • Naperville, IL

ceiling needs repairs bad and they have still not corrected it. Been 3 months now.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

This is not a quality custom builder

  • Ralph B.
  • Verified HomeBuyer
  • May 08, 2019
  • Naperville, IL

Our experience started out wonderfully but we ignored the fact this is not a custom builder. They are a first off quantity builder, meaning they build as many as possible as quickly as possible. They have a system that helps them achieve this. The home is delivered partially built to the site and put together like a puzzle. You cannot make changes, upgrades or choices outside of their guidelines. Quality is satisfactory but not outstanding, also craftsmanship varies according to quality of crews hired to work. We have lived in a custom built home where the builder took pride in his ...

Pulte Homes responded:
Thank you for taking the time to leave a review. We appreciate your thoughts on our process and we apologize for the delays you experienced in getting your issues addressed. If you have additional comments you'd like to share, we're always listening at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Overall not happy

  • Suresh G.
  • Verified HomeBuyer
  • October 12, 2022
  • Aurora, IL

Some of the products are not of high quality, such as the paint and hardwood floors. There are some slight dents in the cabinets as well. The ComEd service cannot be switched to my account, and I have to track it with a Comed representative for days to get it resolved. Normally, the builder should talk to Comed first to provide all the meter details and everything else setup before I call them for my account activation

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Under whelmed

  • William K.
  • Verified HomeBuyer
  • April 13, 2022
  • Winfield, IL

House was not ready to close but we closed anyway. More than 40 follow-ups. 29 left 8weeks past close.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Online shows homes ready for move in and lower cost. Reality was none available and cost was almost 100k

  • Jeffrey C.
  • Verified HomeBuyer
  • April 08, 2022
  • Lake Villa, IL

Advertisement shows units available and cost in the middle 200k, reality was there we no home available within two months and the cost was a 100k more than advertised

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Pulte Homes - If they used a higher quality of materials, I think they would

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2021
  • Bolingbrook, IL

If they used a higher quality of materials, I think they would have less repair issues.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3