What Homeowners Have to Say About Lennar in Riverside-San Bernardino

Read the 26 homeowner reviews of Lennar's new homes in the Riverside San Bernardino area. Riverside San Bernardino homeowners rated Lennar an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Riverside-San Bernardino area

star-rating

26 Reviews - 50 Communities

5 ★(18)

4 ★(2)

3 ★(5)

2 ★(1)

1 ★(0)

Quality 4.2

Trustworthiness 4.5

Value 4.5

Responsiveness 4.3

star-rating excellent all around service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Gilbert G.
  • San Bernardino, CA
  • July 11, 2019

my best experience was working with George. How he went through each and every room and explain how everything works. I've bought from Lennar before. In fact my first purchase was in Rosena Ranch. From that experience to this one is night and day. Honestly, back in 2011 when I purchased the home in Rosena Ranch. It felt like they just wanted to sell as many homes as they can. It was a bad experience from the beginning. For example my house was broken into the first day I got my keys by the contractors. I can say that because some of the items that were taken required a special tool that the crews only knew about. No one did a walk through with me. This experience at Rosena Place has been the best, from dealing with Tracy and George. Both them have been awesome. ... More

star-rating We had problems with shutter cracking and faded paint and Javier got right on it. He is so nice and professional. Definitely an asset to your company.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Carol M.
  • Menifee, CA
  • June 16, 2019

Lennar is a wonderful company and the extras included takes a lot of stress off the homebuyer.

star-rating Lennar

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Randy G.
  • Temecula, CA
  • July 11, 2019

Mike was very helpful in the process of buying our home.

star-rating We love our new Lennar home!!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • David C.
  • Menifee, CA
  • July 31, 2019

Our entire experience has been amazing from the agents that helped us buy, to the mortgage and escrow companies. If we had any sort of concern there was always someone available to answer our questions. We had a few things that needed to be fixed when we moved in and they had people right on top of it. All repairs were completed very quickly and they did a fantastic job. We could not be happier with our new home in Heritage Heights. ... More

star-rating Great Job!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Matthew E.
  • Menifee, CA
  • October 02, 2019

Lennar always does a great job in responding to issues.

star-rating Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Barbara T.
  • Chino, CA
  • June 12, 2019

The Lennar staff worked really hard to make sure we we’re able to buy our new home in the preserve for that we will be forever grateful

star-rating My first house.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jerry L.
  • Ontario, CA
  • July 20, 2019

This is my very first house, and I've shopped around. I've seen lots of other builders and nothing matches up to what Lennar brought me. Got a great deal on pricing, over service was impeccable, and the smart home thing they're pushing for really sealed the deal for me. House was basically move in ready with all these lovely gadgets. ... More

star-rating Great service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tyler R.
  • Temecula, CA
  • July 16, 2019

Lennar is dedicated to getting things right for the customer...whatever the issue is; they fix it.

star-rating Follow up

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Samuel T.
  • Moreno Valley, CA
  • September 24, 2019

Great home and quick to respond to any questions/issues

star-rating Menifee Lennar Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tiana O.
  • Menifee, CA
  • July 19, 2019

I am so happy with my experience with Lennar! Everything was smooth during the entire process and we are so happy with our new home.

star-rating We have received quality service as we moved into our quality home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Warren F.
  • Menifee, CA
  • June 29, 2019

Service has been outstanding in the correction of the little things that accompany a new home. Good job!

star-rating Lennar - I’m very happy with my Lennar home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Darrin C.
  • Fontana, CA
  • October 01, 2019

I’m very happy with my Lennar home.

star-rating Lennar 5 star Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Bessie S.
  • Ontario, CA
  • July 31, 2019

The Lennar team was excellent in every area of our home buying experience. I would recommend Lennar to my family and friends looking to purchase a home.

star-rating Second Lennar Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Lance S.
  • Fontana, CA
  • June 27, 2019

We loved our first Lennar home so much that when it came to buying another, we knew we would go with Lennar once again!

star-rating Great people to work with!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kathleen S.
  • Corona, CA
  • September 25, 2019

Know what you want in a home. Buy your own flooring.

star-rating Great value and customer service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Brian O.
  • Corona, CA
  • July 30, 2019

Our house was one of the best values in the area. We had great customer service experience throughout the whole buying process as well as after we purchased the house.

star-rating Great home

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Robert J.
  • Fontana, CA
  • November 21, 2019

We love our new smart home. Value for price was incredible. Responsiveness on latent defects has been ok -- most of our issues addressed but it takes some time.

star-rating My Place

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Carl S.
  • San Bernardino, CA
  • July 31, 2019

Concrete in driveway had a lot of discoloration. Concrete on back patio had some cracks.

star-rating Not really impressed

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Lana W.
  • Corona, CA
  • July 31, 2019

The workmanship is on the sloppy side, for lack of a better word. I’m having to submit customer service request for too many issues that should’ve been taken care of before moving in.

star-rating we love our house but i think you customer service department could be better and respond on timing maner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Emilio S.
  • San Jacinto, CA
  • June 12, 2019

The quality of homes are great but of course there is always some details that need to take care and the person in charge is not good like the person we have before (Jose)

star-rating Cozy Home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Ileana P.
  • San Bernardino, CA
  • November 24, 2019

The home is very well built And the included automation is amazing like the ring and integrated wiring for WiFi where there are no dead spots. There are just a few small things that are becoming noticeable like the garage door not closing all the way and the door knobs being loose. Nothing major. Lennar is very responsive and ensures to get things corrected very quickly. Overall I am very happy with my lennar home. ... More

star-rating great design of the single level home but poor workmanship

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Roy A.
  • Temecula, CA
  • September 24, 2019

We love the house itself. We were disappointed that Lennar only installed 1 outside hose spigot in the middle of the enclosed patio and also 1 "inside" of the garage. Both are difficult to use. We had to spend a lot of money to trench the side yard to install water to the back yard. The grading in the back was terrible and we, again, had to pay quite a bit to grade it before landscaping. Lots of small things were wrong and at first the response to fix them were quick, and now we just wait and wait until someone corrects other issues. There were problems in front parkway where water lines burst twice. The workers ripped out all the plants and as of yet have not replaced them. We've asked several times to have that taken care of, but no help there. Our air conditioner slipped out of housing in attic because it wasn't fastened correctly and had to be reattached, then the repair man noted that a lot of the ducts were not even sealed and he taped those for us. We have had several damaged windows and some have been replaced. Now have noticed a cut in the slider door. Also plaster is cracking around family room window and no response yet. Seems like a lot of small problems considering the amount of money charged for this home. We are a bit disappointed with overall quality. ... More

Lennar responded:
Hi Roy, thank you for sharing your comments about your home. We are sorry to hear about the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Not what I thought I was getting

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • Corona, CA
  • July 11, 2019

Need to slow down the construction a bit and put a little more pride in the build. After purchasing my home I began to see the “quick fix” repairs around the house. Also do a better job with the fencing. There are three different fences in the community. It looks tacky. ... More

Lennar responded:
Thank you for the comments about the quality in your new home and community. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care ... More

star-rating Lennar - Inspect your new home on your first walk through and final walk

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • San Bernardino, CA
  • October 01, 2019

Inspect your new home on your first walk through and final walk through. Don’t sign off until EVERYTHING and anything you want fixed or changed is done. If you sign off and then complain later their responds will be, “ You signed off on the home.” Take a contractor you trust to inspect the home prior to signing off. ... More

Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care ... More

star-rating Bad first experience.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Anonymous
  • San Bernardino, CA
  • October 01, 2019

We just recently bought a home in Rosena Ranch from a Lennar community. Since we've moved in, we have had to call service quite a few times for issues that should not be happening in a new home. For example, our handrail on the stairs are already having separation from the wall. It is under warranty and will get fixed, but it is very inconvenient especially because the contractors have to schedule so far out. These things should not be happening in a new home. I don't know if I trust Lennar's workmanship. The backyard was done very cheaply as well and all the neighbors complain about the amount of mulch that was put in. ... More

Lennar responded:
Hi, thank you for sharing your experience with your new home. Please email us any outstanding items at corporatecustomercare@lennar.com and we will follow-up with local management for you. – Lennar Customer Care ... More

star-rating Repairs

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Lisa P.
  • San Bernardino, CA
  • September 24, 2019

Repairs not taken care of as promised

Lennar responded:
Hi Lisa, thank you for sharing your comments. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care ... More