Homes by WestBay

star-rating (47 reviews in all areas)

What Homeowners Have to Say About Homes by WestBay in Tampa-St. Petersburg

Read the 47 homeowner reviews of Homes By Westbay's new homes in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners rated Homes By Westbay an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Homes By Westbay’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the Tampa-St. Petersburg area

star-rating

47 Reviews - 10 Communities

5 ★(32)

4 ★(9)

3 ★(4)

2 ★(2)

1 ★(0)

Quality 4.5

Trustworthiness 4.5

Value 4.6

Responsiveness 4.5

star-rating Westbay Homes buying experience process.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ronald W.
  • Riverview, FL
  • October 15, 2019

Our sales rep Josue was 100% top of the line. Personable,very caring, and always going the extra yard to meet any problems and snags expediently. The preferred lender ( Homebridgr Financial) assigned us a team led by Patrick and assisted by Ashley who dug in and fought every obstacle to obtain our mortgage. We would highly recommend West Bay Homes and our Family thanks all of you. ... More

star-rating Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William C.
  • Riverview, FL
  • October 16, 2019

Every step of the way on building our new home was an excellent experience. From our sales person to the end of closing. I recommend buying a WestBay home .

star-rating Amazing customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • James I.
  • Riverview, FL
  • June 12, 2019

very responsive and informative to any questions I have. Addressed any issues or concerns that we have had which we really haven’t had any issues

star-rating Very happy

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Lori K.
  • Odessa, FL
  • April 04, 2019

I do mortgages on new construction homes for a living. I dreaded building a home. My process was seamless. Not a single glitch. Every single person I worked with at west bay was incredible. Leslie went above and beyond and even now still says hi when she see me etc. overall a great experience! ... More

star-rating Starkey Stanleys

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Albert S.
  • Odessa, FL
  • August 22, 2019

We took a chance on using Homes By WestBay, and we are so glad we did. The attention to detail is amazing. From our sale consultant Geneane to building manager Brandon. If we decide to build again, we certainly will have Homes By WestBay as our 1st option. ... More

star-rating Westbay Homes is great overall

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Francisco N.
  • Odessa, FL
  • May 06, 2019

I have enjoyed every process in my home buying with Westbay. We love our new home.

star-rating Outstanding

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Philip B.
  • Apollo Beach, FL
  • April 27, 2019

A stress free build of our dream home.

star-rating Loving It!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Leonard C.
  • Land O' Lakes, FL
  • July 11, 2019

Friendly and Professional

star-rating Design center

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Shawn B.
  • Land O' Lakes, FL
  • May 16, 2019

When at the design center make sure to clarify what comes standard in the home.

star-rating I love my WestBay home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tiffanie P.
  • Riverview, FL
  • April 02, 2019

My house turned out great. I would recommend hiring an inspector to keep an eye on the process.

star-rating Parker Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Julie P.
  • Odessa, FL
  • May 01, 2019

Top notch experience from sales, to design, to construction, and even warranty. All departments have been responsive and we’ve received what was expected.

star-rating Great Experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Grant T.
  • Riverview, FL
  • November 17, 2019

The people at West Bay Homes have been outstanding. They have met all my expectations. Their quality and craftsmanship is superior to all other builders in this area. They have been there for me, from the time of purchase to well after closing. I would highly recommend West Bay Homes to friends and family. ... More

star-rating Homes by WestBay - Quality homes

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Jack T.
  • Riverview, FL
  • November 22, 2019

Quality homes

star-rating Great Homes!!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Everette W.
  • Riverview, FL
  • October 08, 2019

Very great experience from start to finish. Great quality homes. Love that you can pick your design. Prices reasonable. Updated on our building progress. After we moved in little things were fixed as needed in a timely manner. They really care for your house and quality of work. ... More

star-rating New Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Travis T.
  • Valrico, FL
  • May 07, 2019

We had a smooth process , so happy we chose Homes by Westbay

star-rating New Home Build

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Karen C.
  • Apollo Beach, FL
  • June 27, 2019

This has been the best build we have ever done. The quality, workmanship and the timeliness was fantastic. Also the GC and the warranty specialist have been awesome. This is our 5th build and never has been so great until now. Love WestBay homes.

star-rating Homes by WestBay - Sales Mgr and Construction Mgr were fantastic to work with.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • James S.
  • Land O' Lakes, FL
  • April 25, 2019

Sales Mgr and Construction Mgr were fantastic to work with. We have had very little minor issues as the quality was great and those very minor issues were handled immediately...I have bulti many homes, could not be happier

star-rating We love our new WestBay home in Waterset

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • David P.
  • Apollo Beach, FL
  • March 23, 2019

We love our new home and the West Bay team has been exceptional throughout the entire process.

star-rating A great company

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William S.
  • Land O' Lakes, FL
  • March 30, 2019

Our family love the build quality of homes by westbay and their 2-10 warranty which addresses every little issue that might pop up. We highly recommend homes by westbay and are very happy with our home.

star-rating Dream Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • James G.
  • Riverview, FL
  • May 23, 2019

Our experience and service received was everything we expected from building with a quality higher end builder. Glad we chose West Bay.

star-rating We love our new house

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Keya R.
  • Riverview, FL
  • July 26, 2019

We were very happy working with WestBay through the whole process, from buying to closing, and even now through minor warranty issues which they handle quick and completely. They are a very "hands-on" builder, guided us and kept us up to date through every step. The detail and quality is also very good, our home and beautiful and we love it. ... More

star-rating Homes by WestBay - We love our new home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Hope Y.
  • Brandon, FL
  • July 11, 2019

We love our new home.

star-rating Beautiful Westbay Sandpiper

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Timothy N.
  • Apollo Beach, FL
  • May 29, 2019

We were not in the state during the building of our home although we did have family members who participated in all the required inspections. Our construction manager and Quality Assurance Representative from Westbay has been top notch. We were notified immediately if materials or design changes occurred. When we first viewed our home in person the home looked flawless too to bottom. Both the CM and QAR assisted us in setting up our garage, thermostat, and sprinkler systems. ... More

star-rating Beautiful Homes and a Great Team

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Michelle B.
  • Apollo Beach, FL
  • July 16, 2019

Overall we are very pleased and glad we choose WestBay. We toured all the model homes and builders and Westbay definitely stood out in the crowd. Everyone was very welcoming, excited, and knew their products/options - something that was hard to find with the other companies. All steps of the process were relatively smooth with the exception of our closing coordinator. She didn't really handle any of our interactions well and didn't seem to remember past conversations. Our construction manager was great and our follow up items after closing have been handled promptly. ... More

Homes by WestBay responded:
Thanks for trusting us with your new home! We're sorry you had a less than perfect experience with your closing coordinator. We appreciate your feedback and will look into this. Please do not hesitate to reach out to us at info@westbaytampa.com if you have any further comments or suggestions! homesbywestbay ... More

star-rating Amazing house

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Edward C.
  • Odessa, FL
  • April 11, 2019

We couldn’t be more happy with our new home. WestBay thought of everything and put in the best materials. The sales team was great. The building team was great. However, I do have a few complaints. Regarding the design center, it was a mad house when we went down to the preview. And there weren’t enough scheduled times to do it. My wife and I were only able to make it to one preview due scheduling conflicts and the location. My recommendation would be to have a second design center on the north side of Tampa. Regarding workmanship, there were a few things that were done sloppy, like the back splash and some of the inside paint. Our building manager Steve went above and beyond to make sure we got everything fixed according to our satisfaction. But this involved time and effort that could have been avoided. Overall, WestBay is doing things the right way and I would whole heartedly recommend them to anyone looking to build a new house. My hope is that they stay this way and don’t expand too fast as a company. They should keep the company private (and not go public) so they can retain their customer centered values. ... More

Homes by WestBay responded:
Thank you for your kind words, Edward! We strive to provide the best experience possible from start to finish, and will look into expanding our weekly Design Studio Preview days. We apologize for your initial issues with your home's back splash and paint but are glad that Steve was able to resolve those issues in a timely fashion. We appreciate your feedback and suggestions! homesbywestbay ... More

star-rating Quick smooth process

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Julie W.
  • Apollo Beach, FL
  • September 24, 2019

Lynn our construction manager was amazing throughout. Even after, she made sure we were always taken care of.

star-rating Overall Positive Experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Land O' Lakes, FL
  • September 11, 2019

We had a wonderful experience with WestBay from start to finish. Any minor issues we did have are more related to the homebuilding industry in general.

star-rating Responsible

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William P.
  • Apollo Beach, FL
  • September 03, 2019

Excellent People to work with Well known and display info Since day one when we showed to model house the vendor Rachel was excellent thru the whole building process who Dave took us by the hand step by step and did f/u call and walks thru etc. As a journey was excellent and I really recommend build with them. As usual nothing is prefect but the few little pebbles on the way were fixed easy and fast. Regarding timing the finish date I think our was ahead of time even. ... More

star-rating Happy in Triple Creek

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Bryan W.
  • Riverview, FL
  • May 16, 2019

Be prepared to potentially go over your planned budget at the design center - they have a lot of options.

star-rating New home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Rayner R.
  • Land O' Lakes, FL
  • October 16, 2019

Th house came out beautiful. We are very excited to be in our Bowles home. WestBay was a pleasure to work for. Now being in the home for the last month, it seems like materials used were not top grade. Hopefully any issues we have will be taken care of by the warranty. ... More

Homes by WestBay responded:
Thanks for trusting us with your new home, Rayner! We pride ourselves in our excellent customer service, so feel free to email us at info@westbaytampa.com should you have any issues with any of our team members. Welcome to the WestBay family! homesbywestbay ... More

star-rating Overall pretty good, but watch the subs

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Michael S.
  • Valrico, FL
  • July 22, 2019

The design center staff and selection process was excellent. The schedule affords the ability to visit multiple times, and the staff were excellent and never tired of us asking for assistance. The foreman wasn't very responsive and when provided independent inspection reports with items to correct, he wouldn't respond, even after multiple attempts at communication on our part, until we had a walk-thru and brought it up again, thus wasting my time and his. Some of the subs had very poor workmanship. Again, the foreman didn't correct the issues and instead we had to point out the items needing corrective action, multiple times, during our walk-thrus. The poor workmanship of the subs, and lack of attention to detail by the foreman caused our closing to be delayed. Post-closing the assistance and support with warranty items has been great. ... More

Homes by WestBay responded:
Thank you for your valuable feedback, and we apologize for your less than perfect experience! We take pride in the quality of our homes, and will look into this matter. If you have further comments feel free to reach out to us at info@westbaytampa.com. Thanks for being a part of the WestBay family! homesbywestbay ... More

star-rating Homes by WestBay - More preferred lenders for FHA with competitive rates.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Rico B.
  • Riverview, FL
  • April 23, 2019

More preferred lenders for FHA with competitive rates.

Homes by WestBay responded:
We appreciate your feedback, Rico. We review all three of our preferred lenders to ensure that our home buyers enjoy the most competitive rates and customer service. If you have further comments feel free to reach out to us at info@westbaytampa.com. Thanks for being a part of the WestBay family! homesbywestbay ... More

star-rating Great customer service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Todd S.
  • Riverview, FL
  • October 01, 2019

Scott our construction manager was extremely helpful and quick to correct any issues no matter how small they were..

star-rating The people at Westbay are great!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Darin B.
  • Odessa, FL
  • July 11, 2019

From our sales person to the warranty person, all are quality people who want to do the best work they can for their customers. There were some issues that needed to be fixed by the subcontractors and Westbay was responsive to those requests for the most part. ... More

star-rating Almost perfect

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Gregory G.
  • Brandon, FL
  • April 08, 2019

Beautiful home, the only real negative would be the vinyl wood look flooring. It has buckled in several spots and many of the seams are poorly done. Disappointing.

Homes by WestBay responded:
Thank you for trusting us with your new home! We’re sorry to hear about your less than perfect experience with your home’s flooring. If you haven’t already submitted a homeowner’s warranty request, please reach out to us at warranty@westbaytampa.com. We’d be happy to assess the situation and right any wrongs. homesbywestbay ... More

star-rating Options, Options, and more options.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Riverview, FL
  • July 19, 2019

There are so many options that Westbay has to offer I think it should be explained in depth a bit more.

Homes by WestBay responded:
The homebuilding process can definitely be overwhelming, especially with all of the options we provide our homeowners. We try our best to make it a smooth and enjoyable process, and we're very sorry you've had a less than perfect experience. We appreciate your feedback as we strive to improve! homesbywestbay ... More

star-rating Homes by WestBay - Builder did a great job

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Odessa, FL
  • July 13, 2019

Builder did a great job

Homes by WestBay responded:
Thanks for your kind words! Feel free to write us at info@westbaytampa.com to share how your home building process could've been improved on. Welcome to the WestBay Family! homesbywestbay ... More

star-rating Good home, great Floorplan but...

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 5

  • Edna G.
  • Land O' Lakes, FL
  • October 18, 2019

A handful of design flaws a home of this price should not have our should be taken care of as courtesy. Example, some location of lights and garage door openers, the fact that flat paint is used in an over half a million dollar home is just embarrassing, some of the trades did a bad job... The purchase process was a bit painful and lacked information we may have based our purchase decision on. That was terrible and I have a list of issues. The construction manager was fantastic. We love the Floorplan but there is definitely room for improvement. ... More

Homes by WestBay responded:
Edna, we're glad that you're happy with your construction manager and your home's floorplan. We do try our best to vet all of our trade partners to ensure they're delivering on the WestBay promise and am sorry that your experience has been less than perfect. We will take your comments into consideration as we strive to improve. Thanks again and welcome to the WestBay family! homesbywestbay ... More

star-rating Poor follow through

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • David C.
  • Land O' Lakes, FL
  • August 20, 2019

The sales person (Brenna) was great and so was the construction manager (Dan). Once we moved in and had to deal with the warranty department things went down hill fast. To get the warranty guy (Dave) to do anything it usually takes following up several times and including his supervisor on emails. His supervisor has never followed up but he should know we have concerns as he has been copied on all the emails every. Promises are made and then zero communication until I finally have to follow up 1-2 additional times just to get them to do anything. Besides the design center and warranty department it has been pretty smooth but those two departments need some drastic improvements and would make me think twice about using or recommending West Bay. ... More

Homes by WestBay responded:
Thank you for trusting us with your new home! We’re sorry to hear about your less than perfect experience with our Quality Assurance team. We strive to provide the best customer service from contract, closing, and beyond so your feedback is much appreciated. We will look into this matter, and should you have additional comments or concerns please feel free to email us at info@westbaytampa.com. Thank you again, and welcome to the WestBay family! homesbywestbay ... More

star-rating Quick but cheap

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Sara A.
  • Odessa, FL
  • November 29, 2019

They were very helpful and responsive until you paid for it, then far from it!

star-rating Construction manager gives Westbay a bad name

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Riverview, FL
  • November 14, 2019

Write everything down. When you do the walk through make sure EVERYTHING is marked with blue tape and on the report . Take your time when looking for things at the walk through. If you want a Realator to get the commission instead of Westbay the name has to be on the paperwork when first signing papers. ... More

Homes by WestBay responded:
Thanks for your feedback! Your new WestBay home comes with a industry leading two year performance guarantee on top of the 10 year structural warranty. You can submit up a Performance Request on our website and a Quality Assurance Representative will review your request: http://bit.ly/performancerequest. We strive to deliver a home that's 100% complete at closing, and if this wasn't the case please write us at info@westbaytampa.com. Thanks again and welcome to the WestBay family! homesbywestbay ... More

star-rating Homes by WestBay

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • Laura R.
  • Apollo Beach, FL
  • September 17, 2019

Beautiful floor plans and community in Waterset!

star-rating Homes by WestBay - Great floor plan and selection of options at the design ctr,

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Francis M.
  • Land O' Lakes, FL
  • September 24, 2019

Great floor plan and selection of options at the design ctr, however the prices for options are way over priced. Workmanship of the subcontractors is not that great. More attention should have been paid before accepting shoddy workmanship. Could spend an lot of time on this topic. This will do nothing for the future survival of West Bay ... More

Homes by WestBay responded:
Thanks for the feedback, Francis! We pride ourselves in the quality of our homes and would like to hear more from you. Would you mind sharing more about your experience with us? Please feel free to email us at info@westbaytampa.com with further comments on your home building experience. homesbywestbay ... More

star-rating Homes by Westbay experience

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 3

  • Divyanshu D.
  • Land O' Lakes, FL
  • July 13, 2019

Builder needs to be a little flexible with customer.

Homes by WestBay responded:
Thank you for your feedback. We strive to provide the best customer service to our homebuyers and are constantly looking for ways to improve. If you don't mind, could you please write us at info@westbaytampa.com with more details on your experience? Looking forward to hearing from you, and thanks for being a part of the WestBay Family! homesbywestbay ... More

star-rating Quality build with dishonest sales staff

Quality star-rating 4

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 3

  • Osvaldo R.
  • Apollo Beach, FL
  • October 16, 2019

The house is nice and the builder assigned to my home was great. I feel he listened and tried to make up for a terrible upfront experience with sales. Sales lied and to me and I have the text messages to prove it. West Bay did nothing to make it right or even meet half way to try and make up for it. They simply said this is how it is. Ultimately they fired the salesperson that sold me my home but that does not resolve anything for me, only them. Before enlisting Homes by Westbay to build your home please make sure you understand everything you are getting in writing so there are zero surprises during your build. ... More

Homes by WestBay responded:
Thanks for your feedback, Osvaldo! We're truly sorry that your salesperson provided inaccurate information during your sales process. This was definitely outside of what we expect of all of our employees, and as you know we had to let this person go. We apologize again for your less than perfect experience with us, and do hope that you are pleased with the quality of your new Home by WestBay. Feel free to email us at info@westbaytampa.com should you have any additional comments or feedback. Thanks for being a part of the WestBay family! homesbywestbay ... More

star-rating Corbett review

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 3

  • Matthew C.
  • Odessa, FL
  • April 17, 2019

We are overall happy with the home but there were several items that needed correction (and still do. Although West Bay has been responsive, here we are 45 days post close and I’m still having my floors fixed. I also think the upcharge with some options were very overpriced. ... More

Homes by WestBay responded:
Thanks for the feedback, Matthew. We're sorry to hear that you had to submit a warranty request for your flooring. I've confirmed with our Quality Assurance department that they've got your information and are working with our vendors to resolve all open issues in a timely manner. Please feel free to reach out to us at info@westbaytampa.com should we fail to meet your expectations. Thanks again and welcome to the WestBay family! homesbywestbay ... More

star-rating We were expecting much more quality and honesty for what we were charged!!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 3

  • Martin S.
  • Riverview, FL
  • November 14, 2019

We lived in Texas as our home was being built--big mistake, as we should have gone to check on the construction every week, and stayed on top of the job. We should have know that there were going to be problems, when our construction manager told us at the end of our FIRST video meeting, to try not to bother him too much! We are not happy with the sheetrock work, grout work and the general dishonesty of our construction manager. WestBay is in too big of a hurry to build and close on a QUALITY home. Everything we picked was an upgrade and we don't feel that we received a first class job for what we were charged. As long as the sheetrock is doing it's intended job, (being a wall, as our warranty man has told us) even though it has many many places that have dents and bad texture, we are expected to accept it. Grout work throughout the entire home is very uneven, with many pinholes in the grout, and chipped tile, and tile with holes in it. The backsplash was some of the worst tile and grout work I've ever seen. I build new homes in Houston, and I know what my clients deserve and expect for what they pay me. I treat them the way I would like to be treated. Our home was not even cleaned before we moved in, even though the construction manager said it was going to be. The windows were filthy inside and out. There was dust throughout the entire house and our garage has concrete dust still in it that we have not had time to have cleaned. We bought upgraded toilets and the seat tops are all scratched up. The warranty man said that we had to accept them because they are doing what they were supposed to be doing. I paid for brand new toilets and I want them to look like it. I paid WestBay every time they asked me for a check and I expect a brand new home to look like it. We feel that if we have to question what the finishes....Sheetrock, Paint, Cabinetry, Flooring, Counters, look like, what do all the other things behind the walls, in the attic, and in the foundation look like, and what kind of workmanship is there! The warranty man is trying to get most of the problems fixed, but we should not have had to deal with these in the first place. For the money we spent, we expected quality work and did not get it. I'm sure the owner of Homes by WestBay would agree, if he came to see our home. ... More

Homes by WestBay responded:
Hi Martin, we're sorry to hear that you're unhappy with the quality of your home. We take pride in the quality of the homes we build, and try our best to keep our out-of-state buyers as involved and informed throughout the build process as possible--and in your case through FaceTime and video calls. This comes to a surprise to us as you've left your Construction Manager a glowing 4.9 out of 5 score on your closing survey. We see that you've submitted a few cosmetic Performance Requests after closing that we've since addressed. If you have additional concerns beyond submitting a Performance Request, please reach out to us at info@westbaytampa.com. Thank you for your feedback, and welcome to the WestBay family! homesbywestbay ... More