Highland Homes

star-rating (501 reviews in all areas)

What Homeowners Have to Say About Highland Homes in Fort Worth

Read the 33 homeowner reviews of Highland Homes's new homes in the Fort Worth area. Fort Worth homeowners rated Highland Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.5 out of 5 stars
in the Fort Worth area

star-rating

33 Reviews - 9 Communities

5 ★(25)

4 ★(2)

3 ★(3)

2 ★(1)

1 ★(2)

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

star-rating Pretty and high quality home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Young H.
  • Fort Worth, TX
  • January 07, 2020

Everything is the best

star-rating Highland Homes - Excellent builder

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kevin B.
  • Haslet, TX
  • January 07, 2020

Excellent builder

star-rating Loving our new home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ivan d.
  • Haslet, TX
  • October 29, 2019

Great communication and professionalism.

star-rating Great Experience Even Better House

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Erich G.
  • Aledo, TX
  • October 22, 2019

Everything Highland promised they delivered.

star-rating Wonderful experience from start to finish

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ricky S.
  • Aledo, TX
  • October 07, 2019

From the start with Layne it was a wonderful experience. There was an incredible amount of attention and detail that went in to our personal desires and needs. Jason was the builder and went above and beyond to see that every detail was precise and listened to everything that was important to us. We would build with Highland again in a heartbeat. ... More

star-rating Love our New Highland Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • William H.
  • Haslet, TX
  • September 30, 2019

We Love our new Highland Home. From the sales to the Contractor to the warranty we have had the best experience. Everyone is so nice and easy to work with. They even put up with how picky we are. Our home turned out Beautiful and we love that it is a one story but looks like a two story. Could not have asked for a smoother transaction! ... More

star-rating Great New Home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Colton P.
  • Arlington, TX
  • August 13, 2019

We are extremely satisfied across the board with Highland Builders service, responsiveness, quality of work and everything about our new home!

star-rating Great service and trustworthy builder

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Harsh V.
  • Arlington, TX
  • August 13, 2019

I am very satisfied with the service and the quality of home I got from Highland homes.

star-rating Incredible Builder and Experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cody B.
  • Haslet, TX
  • July 21, 2019

My wife and I were absolutely amazed with the quality of our home and the quality of relationship we experienced with the Highland Team. From our sales rep Debby to our builder Kevin, we were taken care of and shown quality care through the whole process. We highly recommend Highland to anyone looking to buy a home. ... More

star-rating Highland Homes - Excellent in every way.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cynthia W.
  • Aledo, TX
  • July 17, 2019

Excellent in every way... Layne was the ultimate salesmAn, both professionally as well as personally in demonstration. His sincerity and follow through was beyond measure. I felt like I was a “ member of his family” and his efforts to foster my happiness was incredible! Corey, my builder, surpassed in every way any expectations that I may have had with my home/ even anticipated any concerns! His responses to my questions were expedient and addressed immediately without question . Tremendous workmanship and caring!!!! ... More

star-rating Easy buy and easy repairs when needed.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Ginger B.
  • Haslet, TX
  • May 15, 2019

Very responsive to emails and issues. Great quality!

star-rating Highland Homes best builder!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Arlington, TX
  • April 09, 2019

Awesome experience! Highland Homes went above and beyond for my family. We were constantly updated and treated like we were the only home under construction. Best builder, hands down.

star-rating Highland Homes - Great overall experience and happy with our new home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Aledo, TX
  • February 22, 2019

Great overall experience and happy with our new home.

star-rating Highland Homes - Smooth process from start to finish.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Nicholaus K.
  • Arlington, TX
  • February 07, 2019

Smooth process from start to finish. The staff was very knowledgeable, patient and extremely helpful

star-rating Well worth the time to wait and the money I have spent!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Kelly N.
  • Arlington, TX
  • January 24, 2019

From the initial efforts of the sale from Monica to the closing day and follow ups with Austin, it was a great experience.

star-rating Highland Homes - Kyle at Highland Homes was great to work with.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Travis D.
  • Aledo, TX
  • January 22, 2019

Kyle at Highland Homes was great to work with.

star-rating Highland Homes - Terrific

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • James F.
  • Fort Worth, TX
  • January 07, 2020

Terrific

star-rating Great homes!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Carlos O.
  • Aledo, TX
  • January 07, 2020

Great homes with good sales and building team. Open fast communication with no hassle.

star-rating Well built home, outstanding customer service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Christopher G.
  • Aledo, TX
  • November 20, 2019

From loan application to actual purchase has been the best home buying experience I've ever had. Quality construction, finish work, and efficiency. Customer service outstanding and very responsive. The few minor issues I had after move in were quickly resolved. I will enjoy my new Highland home for many years and it was a worthwhile investment. ... More

star-rating Great experience

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Jacob H.
  • Aledo, TX
  • October 29, 2019

First time homebuyer and could not be happier

star-rating Highland Homes are an Excellent Choice in Ownership

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Robert R.
  • Aledo, TX
  • August 14, 2019

I rated the quality of workmanship as 4 of 5 stars because no home is PERFECT when one moves in. There were small things we found after living in the house for a few weeks, but that has been our experience with six other homes over the years. Having said that, the value of the home is fine and meets today's standards. The trustworthiness in building the home and the responsiveness to the issues discovered are excellent. The foreman who built the home is incredibly responsive to any issue discovered and is wonderful to work with. The sales, contracts, and all other agencies as part of the Highland business were all exceptional: informative and responsive and diligent! ... More

star-rating Repairs

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Mark R.
  • Aledo, TX
  • February 13, 2019

We have had several minor issues with our new home purchase from Highland Homes and they have all been taken care of in a timely manner. Thank you.

star-rating Purchase review

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Cameron H.
  • Aledo, TX
  • December 18, 2019

Timing was great. There were several small items that were not complete at closing that we are still waiting on: peep hole, paint touch up, etc. While we appreciate the design center not up selling, there are a few things we would have gladly added: too coat of paint to the walls. We are quite disappointed in the quality of the paint/ texture. It is impossible to clean without scratching the paint or chipping the texture. We have never experienced this and feel it is a big miss from the designers. We would also have put a top coat on our floors if we had known the option was there. We have small dogs that escape the fence often. We are in the process of adding additional fencing to keep them in and safe. ... More

star-rating New home

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Ryan R.
  • Aledo, TX
  • October 22, 2019

Kate and Jet are excellent. Very responsive.

star-rating Highland Homes - Very good

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Fort Worth, TX
  • December 29, 2019

Very good

star-rating Happy Homeowners

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Kevin K.
  • Aledo, TX
  • August 10, 2019

The Highland employees are very friendly and helpful. Building a new home Is a very complex process, so be sure to document everything and try to be as involved during the construction process, as possible. We are not pleased with the masonry sub-contractor but understand they have since replaced them. Highland also appears to be genuinely concerned about taking care of any warranty issues. Overall it was a fun and exciting experience. We love our new home and recommend Highland Homes. ... More

star-rating Highland Homes

Quality star-rating 2

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Vu T.
  • Haslet, TX
  • May 16, 2019

The whole buying process was great, the construction manager, the sale counselor was great to accommodate us since this is our first time purchasing a home, let alone a new construction home. I think the workmanship is lacking up to Highland Standards. ... More

star-rating Highland Homes - Overall, we are happy with our home.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Arlington, TX
  • December 20, 2018

Overall, we are happy with our home...but there are little things we think Highland could have done better at. Since moving in we've found things that either the construction manager or the subs should have caught before releasing the home. For instance - uneven grout, tiles with clearly visible chips, wobbly paint lines, inoperable or poorly installed data cables, and overall cleaning prior to release. I will say that when brought to the attention of the builder, they have been quick to remedy. Like I said, we are happy with the house but I doubt we will go with Highland if and when we need to move to a larger home. Although a semi-custom builder, don't believe they really took the time to make sure the house it perfect. More concerned with closing and moving on to the next house in line. ... More

Highland Homes responded:
Hi Naim,

Thank you for taking the time to leave a review as it helps us to better understand areas of improvement. I am sorry that this was your experience and I am glad that you were able to connect with our warranty team to get these issues resolved quickly! Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Not impressed...

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Arlington, TX
  • May 15, 2019

My husband and I thought we did our due diligence in researching different builders. We chose highland homes because of their great reviews and the praise they received by close friends and family. Anytime I would tell someone which builder we were going with, the response would always be “I love highland homes”. Our builder was super nice and once the building process began, he was really great at sending weekly updates of what was going on and what they were working on. I’m not sure if it was because there were so many other homes going up at the same time as ours (our builder did state that there was 2 other homes closing on the same day as us) or what went wrong, but I definitely feel as though they hired cheap, third party contractors and other construction workers that they typically don’t use. Upon moving in, our cabinets weren’t closing properly, our house wasn’t properly cleaned (paint stains on bathroom floors), hallway lights weren’t working, under the master bath sink was dirty, chips/scratches in wood flooring, our outside brick paint (which we paid extra for) was thin and you could see the red brick coming through, our dining chandelier wasn’t centered, our master bath counters weren’t fully glued down, crooked baseboards, our ceiling Sheetrock is not flat/can see where the sheets intersect and the worst of all- a master shower leak which required 1.5 weeks of in depth fixing. Our builder was really great at coming in to fix things in a timely manner but overall, the work just seemed pretty sloppy and it was disappointing to move into your brand new home and pretty much live in a construction zone as workers came in and out fixing things that should’ve already been done to begin with. Quality of the home was very disappointing - although most of these things have been fixed, I’m just overall not impressed and don’t get the hype. ... More

Highland Homes responded:
Hi There,
Thank you for taking the time to leave us a review about your experience as it helps us to better understand areas of improvement. I appreciate your kind words about our builder and your patience with us as we work to resolve these issues. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Love the house and the sales team, builder is another story.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Aledo, TX
  • December 20, 2018

We love our new Highland home. Kate in the office has been phenomenal from start to finish and continues to be great if we ever need her. I wish I could say the same for the builder. Emails were consistently ignored, communication on repairs were poor, and excuses were plenty. It wasn't until we complained that we started to get the service that we expected in the first place. The house had the normal things that needed to be repaired but nothing major. The one issue we have is the varying levels of the backyard. From this water collects on one side of our yard. The fill used for the dirt is poor so it stays muddy several days after it rains. When asked about this our builder said "well, it's up to code". It'll now be an added cost on use to fill the low spots. There are a few areas where it was clear the workers got lazy but overall we're happy with the house. Now if we can only get neighbors who don't leave dogs out all day to bark(obviously not on Highland but important to consider in the Morningstar neighborhood). ... More

Highland Homes responded:
Hi Gary,

Thank you for your review and your kind words about Kate! I’m sorry that this has been your experience with your new home as we strive to respond quickly to our homeowner’s needs! I’m glad that we were able to find a resolution to these issues and please let our team know if there is any additional way that we can be of service! Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Bad Experience After Purchase

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Carmen F.
  • Fort Worth, TX
  • May 03, 2019

I was excited to move into my new Highland home, but I had some bad experience after I moved in. I had electrical issues the first week I moved in. My gas stove, most of my outlets and garbage disposal stop working. I also had plumbing issues. I took a bath in my stand alone bath and when I emptied the water out it all went into my shower pan almost causing a big flood of zooer water in my master bath. My toilet also got clog. The same occured my daughters bathroom. For two days I did not have access to both bathrooms. Thank goodness I have a third bathroom. I was disappointed that my first two weeks turned out this way in my new home. The builder over my home project has not been to great with my concerns. ... More

Highland Homes responded:
Hi Carmen,

Thank you for taking the time to write a review and I am so sorry to hear about these issues you experienced just after you moved in. After speaking with our team, I am glad to hear that we were able to address most of these issues and are in the process of working with you to review the last pending items. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating We are truly disappointed

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Michael G.
  • Aledo, TX
  • July 09, 2019

During the purchase of the home, everything was great and we were assured that Highland Homes takes care of their buyers before and after the purchase. We have found that to be untrue. Our experience after moving in has been very poor. We still do not have a working stove exhaust hood and we have been in the home for over a month now. We have a ceiling fan making a loud noise and when the warranty manager came to look at it he explained that it doesn't make the noise if we keep the fan on low. This is the fix?! You have got to be kidding me! We have an exterior back door that has warped and the security sensor keeps giving us a false unauthorized entry alert. Again, the warranty manager came to look at it and said he would have the security company move and realign the sensor. This is the fix?! Leave a warped door on our brand new home and move the sensor. We are extremely frustrated and need help from Highland Homes Upper Management. Please help us. ... More

Highland Homes responded:
Hi Michael,
Thank you for taking the time to leave a detailed review about your experience with us. I understand your frustration and I appreciate your patience with us as we work to resolve these issues. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating House

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Hui H.
  • Arlington, TX
  • September 11, 2019

We been moved in over 3 months, no mail box available no internet provider or service, trash leave on street!

Highland Homes responded:
Hi There,

Thank you for your review and I am sorry that this has been your experience. After speaking with our on-site team, they have confirmed that they are working with the postal service and developer to navigate the delay in mail service. I appreciate your patience as they also work with you to help expedite the internet issues through one of our contacts. If you have any additional concerns or questions, please continue to reach out to our team and thank you so much for being a Highland Homes homeowner! highlandhomes
... More