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Del Webb Reviews in Austin, TX

What Austin Homeowners Have to Say About Del Webb.

Read all 275 verified reviews from homeowners that built a new home with Del Webb in the Austin area. Austin homeowners have rated Del Webb an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.5 out of 5 stars in Austin Area

275 Reviews in Austin Area

Ratings by Category

Overall 3.5

Quality 3.2

Trustworthiness 3.6

Value 3.5

Responsiveness 3.4

Customer Reviews

Very disappointed

  • Darlene K.
  • Verified HomeBuyer
  • January 08, 2020
  • Georgetown, TX

Final walk-through scheduled on same day of closing which doesn’t give the buyer enough time to have outstanding problems repaired. Surveys shouldn’t be completed before outstanding closing problems have been finished. Too many promises made during final walk-through by superintendent that haven’t been done yet. Superintendent didn’t follow-up on workmanship during build process. Comparing this home to our last Del Webb new build in Sun City Lincoln Hills, terrible!

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Love my new home--warts and all.

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Georgetown, TX

We--and our neighbors--were rushed through the process of selecting our finishes and electrical. Strongly suggest you be actively involved throughout the building process. We were from too far away to check on things. To our surprise, they started building before we could sell our home. (We had planned to rent in the area while building.) Consequently, outlets were in the wrong place, and a toilet is noticeably off center. Even so, I love my home and the area. I feel it is over priced for the quality ; their paint is horrible and it's applied sloppily. You are really paying for a ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Del Webb - I would like to start off by saying the sales team is Awesome!

  • terry V.
  • Verified HomeBuyer
  • August 04, 2022
  • Georgetown, TX

I would like to start off by saying the sales team is Awesome! I watched my home build from day one to closing witched took almost 16 months. From the start I was disappointed with the quality if wood used to frame the home. Numerus twisted, cracked, and warped studs. The concreate driveway had to be redone and is now worse than the original. The most disappointing part of the construction is the finishing work of the home. There are too many detailed issues inside the home to list here. The subcontractors have hired less than competent/unskilled personnel to completed even the simplest ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Del Webb - Poor materials and poor workmanship.

  • Larry D.
  • Verified HomeBuyer
  • April 11, 2022
  • Georgetown, TX

Poor materials and poor workmanship.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Delays, delays and more delays

  • Casey K.
  • Verified HomeBuyer
  • February 08, 2022
  • Georgetown, TX

I guess anyone buying a new house is having the same experience we had. Material and labor shortages kept pushing back our move in date. When we were told the house was ready for our final inspection we saw some clear examples of hurried workmanship that was careless and incomplete. We were told the items would be fixed ASAP. That was nine weeks ago and most of the items haven’t been addressed. Covering crakes with caulk didn’t quit live up to quality workmanship. We been fixing some of the blemished stuff ourselves. Not our best experience with our builder.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

each foreman had too many houses so they were unable to pay attention to details

  • Kathleen M.
  • Verified HomeBuyer
  • November 23, 2021
  • Georgetown, TX

I would not build another home with Pulte. I love my new house and glad I did it, but I would not do it again

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Unhappy with flooring and kitchen sink/faucet (replacing those this week)

  • David E.
  • Verified HomeBuyer
  • March 04, 2021
  • Georgetown, TX

It's been 2 months since closing and the only item from the punch list that has been fixed is the refrigerator. Some others have resulted in phone tag that ended in their court and some have no effort at all.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

Okay but not great experience with Del Webb

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2020
  • Georgetown, TX

The Pulte/Del Webb team does an adequate job in building quality homes but seems to leave details to clean up later due to the rush to get you to the closing table. Communication between home builder and buyer also leaves a lot to be desired as phone calls and emails are often ignored or given a delayed response. With that said, we are not unhappy in our new home and the community is great.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Love Sun City! Communication and workmanship on house needs improvement.

  • Anonymous
  • Verified HomeBuyer
  • September 09, 2020
  • Georgetown, TX

Sun City is beautiful and I do believe there will eventually be many activities. We are currently playing golf, going for walks on nice broad sidewalks and in beautiful wooded areas, and attending Spanish classes and some other groups of interest on Zoom. The neighbors are wonderful people and very friendly. I was frustrated in how little time we were involved in planning the house and how poor some of the communication was. The outside brickwork and inside tile work was highly professional. We didn’t get the tile we requested in the kitchen; there were serious problems with the floors, and ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Didn't even move in when home was completed

  • Anonymous
  • Verified HomeBuyer
  • December 04, 2019
  • Georgetown, TX

Due to the highly strict HOA's (you wouldn't let us put up a very nice wrought iron fence for our dog until we could get the permanent one installed), we decided we are just too old to live by so many stringent rules. The wife in the household was treated like a 2nd class citizen when she came to view the home by the salesperson at Sun City. Mary, with Pulte Homes, was excellent.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Review

  • Douglas S.
  • Verified HomeBuyer
  • October 01, 2019
  • Georgetown, TX

Stay involved in the building process. Don't assume anything.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Cadillac body with a Chevy engine

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2019
  • Georgetown, TX

Del Webb tends to squeeze its subcontractors to the point that only the most egregious issues are addressed -- *IF* you notice them and *IF* you vociferously complain. There is no pride in the work that is done and the finishing touches are just plain missing. Regular inspection of the construction process and rigorous screening of specs are a must. Also, ensure that any promises made during the construction are in writing. But, overall, they are admittedly a notch better than some other builders (Perry Homes, K&B, DR Horton).

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Concern displayed; No corrective action

  • Connie H.
  • Verified HomeBuyer
  • August 07, 2019
  • Georgetown, TX

I’ve found several major issues with the house since I moved in and contacted the warranty division. They’ve come out to look and agreed repairs are needed, but nothing has been taken care of.

Del Webb responded:
We apologize that you haven't received prompt repair service and we'd like to look into these issues so we can help. Please email us at socialcare@pultegroup.com with a brief note about the issues, your address, and contact information. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Experience with the builder in one word- frustrating.

  • Steven C.
  • Verified HomeBuyer
  • July 27, 2022
  • Georgetown, TX

I believe the builder (Pulte) builds a very structurally sound house. Very well insulated, etc. Our problem is that we got caught in the middle of supply chain disruption, COVID, the hottest market in the country (Austin). It took 14.5 months to build our house. We could not get ANY completion dates on the house until days before closing. A person cant plan a move without a closing date. The finish subs were horrible. The painter was doubly horrible. Pulte's CM was a really good and hard working guy but he was overwhelmed with a huge workload. the clear solution would be been better ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Nice house but with unresolved issues

  • Anonymous
  • Verified HomeBuyer
  • June 10, 2022
  • Georgetown, TX

The level of overall communication during the construction process and also the follow through on commitments to resolve issues was very disappointing and in many cases non-existent. It’s a nice house, but issues remain.

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Del Webb - Extended time it took for build vs estimate.

  • Dwight M.
  • Verified HomeBuyer
  • April 06, 2022
  • Georgetown, TX

Extended time it took for build vs estimate. Quality control is at best average. You need someone watching every step of the build to insure things get done properly.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Lack of Construction Oversight and Reliance on Customers to do Builders Punchlist

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • Georgetown, TX

A challenging time with extreme turnover and supply issues. So it is unknown if Pulte would be different than we experienced from Nov 2020 to Nov 2021. The Pulte process assumes the work by their subs will be poor quality requiring three and four do-overs. Oversight while work is being done the first time by Pulte is almost nonexistent. Pulte gets involved after the fact when the initial poor quality has already been built in. There were extraordinary deficiencies evident during the Builders Walk-Through before Closing. The Buyers had to do the punchlist the manager should have ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Del Webb - Be prepared for working with a production builder that has no

  • Randy A.
  • Verified HomeBuyer
  • November 11, 2021
  • Georgetown, TX

Be prepared for working with a production builder that has no competition. The only checks and balances in play are the existing building codes. And remember, those are minimums. Granted, our project was hampered by the Covid pandemic and a harsh winter, but the resulting delay in material access is the only thing applicable to those causes. Neither of those have anything to do with poor craftsmanship and quality of materials. Both of those elements have left us disappointed. All we expected was a house like the model that led to our decision to contract with Pulte Homes. Nothing less and ...

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Purchasing a home from out of state?

  • George F.
  • Verified HomeBuyer
  • August 25, 2021
  • Georgetown, TX

Our initial purchase of home was based upon Facetime photos. We were looking at 2 different models that had modifications and it was confusing. Our daughter lives in the area and we based selection upon her viewing the actual models. The sales team sent regular updates of the building progress of our home. 1 day prior to the time of the initial walk through we were notified there was a flood in our home which set the process back. Apparently there was a back up from a toilet that was left running, and the entire home was turned over to SERVEPRO. The agent and the salesperson worked to ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

More questions than answers

  • Janet R.
  • Verified HomeBuyer
  • June 02, 2020
  • Georgetown, TX

The sales staff is friendly and helpful. The subcontractors are horrible. The construction supervisors we had are no longer with the company. They were terrible. We have had a positive response to our concerns and are awaiting scheduling of repairs to be made. Much time has been spent worrying and fretting about our decision to build here. We lived 1300 miles away when building took place. I would suggest if you build here, you rent here and watch every day the progress (or lack there of) being made. This was/is a very stressful time. We are being assured that all issues will be ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

So Disappointed

  • Frank S.
  • Verified HomeBuyer
  • April 08, 2020
  • Georgetown, TX

The workmen ship and attention to detail is shockingly poor. Many many issues to many to list. Not happy. Would not recommend to anyone.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Poor sub contractor response to issues

  • Kenley M.
  • Verified HomeBuyer
  • February 11, 2020
  • Georgetown, TX

Interior workmanship lacking quality. Issues with paint, garage sheet rock. Sub contractors rush through work; thereby, leaving poor workmanship. Answer is let “Warranty” take care of it. After that it is a struggle with Warranty and the sub-contractor. Lot’s of excuses.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

My Sun City Buying Experience

  • James K.
  • Verified HomeBuyer
  • January 09, 2020
  • Georgetown, TX

If you have any choice do not observe what goes on during the construction phase, you will save yourself a lot of stress and frustration. Add several days to the promised completion day, in other words, do not plan any deliveries, any visits, any activities until after everything is completed and signed off on, and then add five days to that! Allow yourself time to do your own independent inspections.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Communication was excellent from our sales agent. However, communication from the home project manager was severely lacking.

  • Jeffery F.
  • Verified HomeBuyer
  • June 02, 2022
  • Georgetown, TX

The sales and design agents were outstanding. However, the home project manager was severely lacking in basic communication and follow-up. Timelines were promised and missed at every step. Punch list items were not completed on time or as promised. The community is outstanding, but the home building phase is poor.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

The quality of the trades and sub contractors are sub-par

  • Sheryl S.
  • Verified HomeBuyer
  • April 07, 2022
  • Georgetown, TX

Building my new home was not the experience i had hoped it would be. Supply chain issues and delays we plentiful. My home was completed about 4 months past the initial completion date. AND the sub-contractors and trades were sub par. The amount of items that needed to be redone and that are still not corrected 2 months after my closing are way more than anybody should have. Since its only been two months since I closed, i cannot speak to the long-term quality of the home build

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3