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Del Webb Reviews in Austin, TX

What Austin Homeowners Have to Say About Del Webb.

Read all 275 verified reviews from homeowners that built a new home with Del Webb in the Austin area. Austin homeowners have rated Del Webb an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.5 out of 5 stars in Austin Area

275 Reviews in Austin Area

Ratings by Category

Overall 3.5

Quality 3.2

Trustworthiness 3.6

Value 3.5

Responsiveness 3.4

Customer Reviews

The community focus

  • Edward D.
  • Verified HomeBuyer
  • July 07, 2021
  • Georgetown, TX

It is a great community and the homes have the right focus for over 55, 2 things could be improved - 1) a more dependable approach to developing closing dates that gives the buyer an early heads up a fixed date. 2) my yard needed a lot of work to get the bumps out and grass growing properly.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - We have had a good experience with the builders, especially during

  • Anonymous
  • Verified HomeBuyer
  • March 10, 2021
  • Georgetown, TX

We have had a good experience with the builders, especially during this difficult time of COVID and possible delays.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - Steve D is on-the-spot.

  • James J.
  • Verified HomeBuyer
  • March 08, 2021
  • Georgetown, TX

Steve D is on-the-spot. He made it happen.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - House was built and completed in 6 months

  • Jim S.
  • Verified HomeBuyer
  • January 26, 2021
  • Georgetown, TX

House was built and completed in 6 months

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Trim

  • William B.
  • Verified HomeBuyer
  • April 09, 2020
  • Georgetown, TX

Window sills not finished just chopped off, inside window frames not painted same as wall color, no knobs on bathroom cabinets, paint spatters everywhere including carpet, downspout ran 3’ across from corner to driveway, garage door not painted with 2 coats. Punch list was never completed.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Lack of skilled workers

  • Anonymous
  • Verified HomeBuyer
  • January 28, 2020
  • Georgetown, TX

No matter what you observe during the building process, Pulte will make sure that you are satisfied.

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

Happy to have new Sun City

  • Susan H.
  • Verified HomeBuyer
  • January 07, 2020
  • Georgetown, TX

My husband and I are happy to have our new Sun City home and have found everyone to be friendly in the process of buying it and having it built. We would have liked a larger garage and an electric stove.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Satisfied

  • John B.
  • Verified HomeBuyer
  • December 12, 2019
  • Georgetown, TX

We've been in our new home a little over a month. So far, so good. These Del Webb homes are spec homes, not custom homes, so the quality of workmanship and materials is average to above-average and adequate for the average buyer. Del Webb/Pulte has been responsive to warranty issues which have been fairly typical and no more than might be expected.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - Very pleased with the overall building process and the quality

  • Kenneth W.
  • Verified HomeBuyer
  • November 13, 2019
  • Georgetown, TX

Very pleased with the overall building process and the quality of our new home.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good deal

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2019
  • Georgetown, TX

Good service but small items not addressed

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

New Sun City Home

  • Randy H.
  • Verified HomeBuyer
  • May 16, 2019
  • Georgetown, TX

We’ve lived in Sun City for 5 years. This is our third home, but it’s our first new one. We loved working with our salesperson. We found some of the option selection process frustrating because of the limitations. When paying this much for an estate model home, there should be more flexibility. Now that we’ve moved on, we love the lication and the model. There have been some quality of construction and finishing details that should not have happened. When paying this much for an estate model home, I expect both competence and craftsmanship. Sadly, Del Webb has fallen short on both. I hope ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Cookie Cutter home

  • James P.
  • Verified HomeBuyer
  • April 13, 2022
  • Georgetown, TX

I understand this is not a custom home so I expected to get a "corporate" response to many questions about the home. We still have concerns about the high degree of waning on the studs used to build our home. It was built at the height of the pandemic and the studs looked like 'leftovers' ....the ones at the bottom of a stack after all the good wood had been used up.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Responsive in person not always great follow through

  • Joan B.
  • Verified HomeBuyer
  • March 10, 2022
  • Georgetown, TX

Responsive in person not always great follow through

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Consistency in the process. Follow up with staff until closing.

  • David K.
  • Verified HomeBuyer
  • February 08, 2022
  • Georgetown, TX

In general they communicated pretty well through the process. There are still a half dozen outstanding issues that have not been resolved after 2 months.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

need more communication throughout the process

  • Michael R.
  • Verified HomeBuyer
  • October 29, 2021
  • Georgetown, TX

Wish construction went faster. We realiize the supply chain issues caused the slowdown

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Strong foundation, not great on details

  • Martin O.
  • Verified HomeBuyer
  • December 06, 2020
  • Georgetown, TX

The foundation and frame of the house is rock solid, but the attention to details not so good. Dozens of nicks, scratches and dings throughout the house, on the walls, doors, door frames, baseboards, window sills, and even the tile floor had several holes like the size of a drill hole. Very weird. The house was finished during Covid-19, so I suppose it is possible getting skilled workers may have been difficult, but I now have a long list of minor but irritating repairs to be made, mostly cosmetic. The biggest issue is the windows are not sealed properly, i can feel cold air coming in from ...

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 4

some of the workmanship is very poor . example. a door molding with a crack at the hinge and still hung

  • Kenneth S.
  • Verified HomeBuyer
  • November 04, 2020
  • Georgetown, TX

i owned a house built by the original company and was disappointed by the results of this company regarding the finished work

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Another Del Webb-same model

  • Harold W.
  • Verified HomeBuyer
  • September 08, 2020
  • Georgetown, TX

We bought the same model we lived in TN. Loved the size. Not too small and not too big

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - too hard to get attention to get small things fixed.

  • Jack B.
  • Verified HomeBuyer
  • June 30, 2020
  • Georgetown, TX

too hard to get attention to get small things fixed.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Good Value

  • Byron H.
  • Verified HomeBuyer
  • January 14, 2020
  • Georgetown, TX

We were amazed at how fast the home went up and was completed.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Quality vs Quantity

  • Anonymous
  • Verified HomeBuyer
  • December 13, 2019
  • Georgetown, TX

Del Webb community itself is great but the current builder seems to value quantity vs quality. The project managers do a great job but the subcontractors (i.e. concrete contractors) work is rather sloppy.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

good value for the price

  • John F.
  • Verified HomeBuyer
  • July 31, 2019
  • Georgetown, TX

Biggest complaint is windowless bathrooms.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - Great over 50 lifestyle

  • Edward G.
  • Verified HomeBuyer
  • June 25, 2019
  • Georgetown, TX

Great over 50 lifestyle

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Good, but not great.

  • Daniel C.
  • Verified HomeBuyer
  • November 03, 2022
  • Georgetown, TX

First and foremost, we're very happy with our house. We love it. We would do it all over again. We think it's a well-built house and a very good price, and the Pulte folks were very pleasant to work with. The design of the house is perfect for us. Pulte has quite a remarkable system for cranking out these houses. Where things fell short was in the finish work. A lot of it is shoddy and appears to have been done by people who were in a hurry and/or weren't really skilled at what they were doing. So far, Pulte's customer service has been pretty good about fixing things, but there are ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Good and bad

  • Errol L.
  • Verified HomeBuyer
  • August 03, 2022
  • Georgetown, TX

The build was very delayed and we understand that. During this time there was reasonable communication. Once we did the walk-through and closed it was hard to get stuff done. We still have a missing lintel, both toilets are leaking and there is a hole in the plasterwork which is very noticeable. After three or four emails, the plumber is coming today...his office staff is rude in the extreme. The home and site needed a good clean when we moved in. Do we love the home, yes, has the experience been terrific, not really. I am tired of hearing about staff shortages. the design process was ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2