What Homeowners Have to Say About Del Webb in Orange County

Read the 36 homeowner reviews of Del Webb's new homes in the Orange County area. Orange County homeowners rated Del Webb an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.6 out of 5 stars
in the Orange County area

star-rating

36 Reviews - 2 Communities

5 ★(12)

4 ★(8)

3 ★(7)

2 ★(6)

1 ★(3)

Quality 3.6

Trustworthiness 3.6

Value 3.5

Responsiveness 3.6

star-rating This was our fourth brand new home that we have purchase and it was a pleasure thru the whole process, we did take our time choosing which home we wanted. Del Web people was very patient until we decided. I would do it again.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Charles P.
  • Rancho Mission Viejo, CA
  • April 08, 2020

Gary who was Del Web's field person who was responsible for doing the punch list items that needed to be completed to the buyers satisfaction was great, he went beyond his duties on making sure we were happy. Dealing with home buyers can be hard but Gary was very professional in all his business dealings. Thank you Gary, also Dave who was Del Webs' sales person was honest and straight forward on giving us the correct answers with all of our questions. Since we move in it seems we are on a vacation everyday. ... More

star-rating Great home in Brea

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Satoru O.
  • Brea, CA
  • January 09, 2020

We would like to thank LJ and Andrew in explaining the procedures and walking us through the sales and inspection process. I would definitely recommend working with LJ and Andrew, they have been more than accommodating.

star-rating Del Webb - Sales staff and building supervisor were a pleasure to work with.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Stephen J.
  • Rancho Mission Viejo, CA
  • September 27, 2019

Sales staff and building supervisor were a pleasure to work with.

star-rating Del Webb - Simple design with great quality

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Andres M.
  • Brea, CA
  • May 16, 2019

Simple design with great quality

star-rating I love my new Del Webb home!

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Paul L.
  • Brea, CA
  • May 15, 2019

Beautiful, quality home. The Sales Consultant, Construction Field Manager, and Customer Care Manager provided outstanding service.

star-rating Excellent

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Victoria O.
  • Brea, CA
  • March 12, 2019

Very knowledgeable

star-rating Love Del Webb

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Shirley D.
  • Rancho Mission Viejo, CA
  • May 28, 2020

We moved to one of the Del Webb homes because we wanted to downsize. We sold our old home and with only about 30 days until we had to move out, we thought we would have to rent interim housing until we could close escrow on our Del Webb home. Betty in the Alma sales office assured me that we could close escrow in time to move straight to our new home. She was awesome along with all the other Del Webb people in the finance and escrow divisions. The escrow was seamless and quick. Betty and Gary, the construction superintendent, worked with me every step of the way to coordinate hookup of our utilities and delivery of our appliances. It was so helpful since I was trying to move out of my old home. We have been in our new home a little over a month and Betty and Gary continue to be available for any questions. We love the new house and the neighborhood. It's such a happy, beautiful place to live! ... More

Del Webb responded:
We are so happy to hear that our team made your experience smooth and positive. We love that you are enjoying your new community and we wish you many more years of happiness. ^Abby delwebb ... More

star-rating Del Webb Hit A Home Run

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Lenard W.
  • Rancho Mission Viejo, CA
  • March 30, 2020

We live in Vida @ Escencia. Outstanding developer & development. We absolutely love our new home.

star-rating Satified

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Ronald K.
  • Rancho Mission Viejo, CA
  • September 18, 2019

Generally very happy with our new home. The longer we live here the more we appreciate our home and quality of our new home.

star-rating Great Experience & Home Purchase Value

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Thomas M.
  • Rancho Mission Viejo, CA
  • June 25, 2019

I had a wonderful experience in the purchase of my new home. The attention to detail is/was fantastic. The home was fairly priced, and I feel that I got a great value.

star-rating Janice Review

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Janice P.
  • Rancho Mission Viejo, CA
  • May 24, 2019

Overall good responsiveness, good customer service. Prices are high in California, so we are unsure about the value of buying a house here.

star-rating Solid New Home

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gerald G.
  • Rancho Mission Viejo, CA
  • March 26, 2020

We are very pleased with our new home, good quality, responsive to any issues and great craftsmanship.

star-rating Overall, good quality for the money and location.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Brea, CA
  • August 05, 2019

Overall good quality home; however standard quality of kitchen and bathroom cabinets, floors, gate is mediocre at best. Option upgrades are overpriced and force the buyer into doing projects themselves after closing that ends up saving tens of thousand of dollars. ... More

star-rating Del Webb - We love living on one floor!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Dale H.
  • Rancho Mission Viejo, CA
  • July 21, 2020

We love living on one floor!

star-rating Great community and nice home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Robert B.
  • Brea, CA
  • November 15, 2019

The purchase portion of our new home was a wonderful experience with professional and friendly assistance and support. The Design Center experience was at first great and we were excited but there were issues in the execution of details that were disappointing. The actual construction had a number of flaws that to this day have not been fully resolved, although the Customer Care representative is following-up. The major open item is the front yard where it is obvious that providing a barrier between our lot and the utility easement was not planned. It appears the builder cannot decide on how to do there right thing and provide a barrier in keeping with the appearance of the community. We anxiously await their decision and hope for a satisfactory resolution. ... More

star-rating Del Webb - I bought in a senior community, but there are no accommodations

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Idelle T.
  • Rancho Mission Viejo, CA
  • October 02, 2019

I bought in a senior community, but there are no accommodations for seniors in the house. As a few examples, the cabinets are close to 7 feet high. Shower heads have no adjustment for height and there are no grab bars.

star-rating New Home

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Joseph M.
  • Rancho Mission Viejo, CA
  • September 11, 2019

Overall well built home. Supervisor of job was excellent and knowledgeable - and very helpful and responsive. Did a terrific job considering the time pressures and dealing with multiple vendors and weather delays. Assured readiness of home for closing. However, Pulte in its zest to close homes pushed hard to finish job - resulting in lots of small issues that needed to be addressed after closing. Not very different than other builders we have dealt with. Customer service department responsive to a point and then slacked off. Vendors were either non-responsive or very responsive. As a buyer and homeowner - you must be diligent and protect your investment. ... More

star-rating The workmen are better than the architect

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • David W.
  • Brea, CA
  • April 09, 2019

The house appears well-made with attention to detail. The planning could be improved. In my home, two of the bathrooms are right next to each other. Gutters are an extra-cost option. There are no electrical outlets near the toilets. In particular, a development intended for older folks should attempt to accommodate their needs. For example, changing the AC filters requires climbing to the 10 ft. ceiling. Grab bars should be standard, doors should be wider to allow for potential wheelchairs. ... More

star-rating Good, but.....

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • David H.
  • Rancho Mission Viejo, CA
  • April 17, 2020

Generally very happy with our new home, but there are some quality issues that should have been caught by the construction team.

star-rating Del Webb - They know how to build homes for elder people.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Jay K.
  • Brea, CA
  • April 12, 2019

They know how to build homes for elder people. They build single story home with good size for elder.

star-rating poor response to issues

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Raymond Z.
  • Rancho Mission Viejo, CA
  • April 15, 2020

called many timers,Nick never responded.

star-rating Our New Home

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • Kenneth W.
  • Rancho Mission Viejo, CA
  • February 11, 2020

This has been quite an experience moving to this community as we had been at our previous home for 41 years. This is a quiet, lovely community for seniors. The building supervisor Gary, has been a saint guiding us through the process and helping us with problems that have come up. I cannot say enough about this man how helpful that he was. Unfortunately, in the beginning we were told and promised there would be cell service in this community. If you have WiFi in your home your cell phone may work at times. But, outside and traveling through the community it is hit and miss. We were told recently after we purchased our home the cell towers are not turned on because a small group of younger residents in the area are afraid for their children living near a cell tower. Unfortunately, this was not told to us in the beginning. We feel this is a safety issue especially with seniors when an emergency arises in your home or walking the community and you may need help. We will address this to the HOA and hopefully this issue will be resolved. But, it does not look promising. A beautiful place to live and it will be even better when the new commercial site will provide the amenities that are needed. ... More

star-rating Not surprised

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Judith W.
  • Brea, CA
  • December 04, 2019

The after care of issues was great At first. Then it was the don't contact me ,call so and so, after that it was need to be reviewed, and so on. Still waiting. Was suppose to receive paint samples ,got a small can of paint with"semi gloss" on it. No color name or code Then was sent a paint chart with names and numbers but didn't tell you which colors went where. The inside paint work was very pooy done, some baseboards weren't even painted . Had a outside water valve stick. Was taken care of promptly ... More

star-rating Del Webb - Stucco been re-done a few times because of orinal mistake in

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Gloria J.
  • Rancho Mission Viejo, CA
  • February 18, 2020

Stucco been re-done a few times because of orinal mistake in color connection. Sliding door frames needs to be re-touch; side door to back yard is very cheap looking & needs to be fixed(can not open& close properly)

star-rating Low quality workmanship.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Randy C.
  • Rancho Mission Viejo, CA
  • December 12, 2019

In our case the only person who did a five star job was the floor installer. The painters put the thinnest coat paint over walls and baseboards without wiping them down so most of our walls and baseboard are gritty. Drywall has dents. The bottom of doors were never sanded so jagged paint job there, all fans install improperly the heater never got connected. The patio has same problems with paint none of the nails were chalked were talking at least 100 nailhead, lots of cracked wood, many of the fascia boards holding up the roof have large cracks, gate damaged. I will give the customer service representative a 5 star. Move in date was delayed 3 times. ... More