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Centex Homes Reviews in Raleigh Durham Chapel Hill, NC

What Raleigh Durham Chapel Hill Homeowners Have to Say About Centex Homes.

Read all 142 verified reviews from homeowners that built a new home with Centex Homes in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Centex Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Centex Homes

has 4.3 out of 5 stars in Raleigh-Durham-Chapel Hill Area

142 Reviews in Raleigh-Durham-Chapel Hill Area

Ratings by Category

Overall 4.3

Quality 4.2

Trustworthiness 4.3

Value 4.3

Responsiveness 4.3

Customer Reviews

Centex Homes - Difficult process when it should have been a positive one- we

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2019
  • Fuquay Varina, NC

Difficult process when it should have been a positive one- we are happy now as all is said and done

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Not so great

  • Prudhvidhar M.
  • Verified HomeBuyer
  • November 03, 2022
  • Fuquay Varina, NC

They are not responsible and not talking any accoutable only my bulider is responsible

Total Score 3


Quality 3

Trustworthiness 2

Value 1

Responsiveness 2

Poor

  • Himaja V.
  • Verified HomeBuyer
  • November 30, 2021
  • Durham, NC

Nothing is good. Not at all happy with quality

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Good build, bad sales team

  • Jonathan G.
  • Verified HomeBuyer
  • August 04, 2021
  • Durham, NC

The build manager and the build process was great. I really enjoy the house and had no issues. The problems were with the Sales team. Either they were completely clueless or they flat out lied to my face. Either option is not good. With the sales team you need to triple check everything they say and get it in writing.

Centex Homes responded:
While we are so pleased to hear that you love your home, we are sorry that you had a frustrating experience with our sales team. We would like to look into this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 5

Trustworthiness 2

Value 3

Responsiveness 3

Disorganized

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Durham, NC

I am not very likely to buy from this builder again.

Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. centexhomes

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Big issues with build quality, builder responsiveness

  • Anonymous
  • Verified HomeBuyer
  • August 12, 2020
  • Durham, NC

Communication has been faulty from the beginning. I moved in June 2020 and was told that a 30 day walkthrough and 11 month walkthrough would happen to fix issues, but the 30 day was and will not be done per the warranty dept. Low tier Whirlpool appliances specifically came as an incentive, but were not installed properly. For 1.5 months, despite numerous requests, no one came to attach the missing ventilation tube to the clothes dryer, indicating this was not an emergency. Finally, we were frustrated enough that we fixed it on our own dime. Not being able to safely and cleanly use a ...

Centex Homes responded:
We are so sorry to hear that you have had such a negative experience with your new home but thank you for taking the time to share your experience as your feedback is essential as we work to better the new home build process for our customers. We would like to share your feedback with leadership for their review and would appreciate if you could email customersupport@pultegroup.com with your full name, address and contact information. Thank you. ^AS ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Difficulty Transitioning into our Home

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Fuquay Varina, NC

Our walk through took over two hours, almost a month later, we still have items from our walk through still being taken care of. Hopefully, this will be all finished by June 19th, we moved in on May 20th. It has taken countless emails and follow up emails and calls to get my home up to new house standard. We moved in with in accurate details on who hooked up the facilities. Were there close to two weeks before the internet was able to be installed, the subdivision was not ready for people to move in. We are supposed to have our grass cut under the home owners association. We have not ...

Centex Homes responded:
We're incredibly disappointed to hear about these difficulties and appreciate you bringing them to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

New home experience

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2022
  • Fuquay Varina, NC

The quality of the home is very average. Lots of issues would have just required an extra few minutes when it was being constructed/installed. Overall construction is just somewhere between poor and average. Just disappointed.

Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Centex Homes - poor fit and finish work.

  • Eugene P.
  • Verified HomeBuyer
  • October 12, 2021
  • Durham, NC

poor fit and finish work. no flexibility. difficult to resolve issues. was lied to numerous times during construction

Centex Homes responded:
Hi , We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Don't trust their words.

  • Muralidhar A.
  • Verified HomeBuyer
  • February 01, 2022
  • Durham, NC

Never trust the builder for the words. if it is a legal document then they will do it. else it is just an eyewash. never sign anything if you are unhappy especially not on their words. they always over promise and under deliver. Phrases like " We will do it by next week"-- they never happen. Very painful experience...

Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. centexhomes

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • December 02, 2020
  • Fuquay Varina, NC

The process during the build was fine. The quality of the materials and workmanship is horrendous. I am disappointed to own this quality.

Centex Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. If there is anything we can help with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Definitely would not work with any of their companies again

  • Jennifer S.
  • Verified HomeBuyer
  • November 14, 2022
  • Fuquay Varina, NC

The beginning of the building experience with Centex was less stressful than the end. We had to rush to make design choices as it was a spec home and they had already started the building process. The sales rep, Ryan, was kind and helpful when he could be. Throughout the build process we had construction managers change about 3x and none of them were proactive in reaching out to provide updates on the home progress. We were out of state and was expecting better service as we heard from others who went through this process previously. As we were about 6 weeks away from close, we were in ...

Centex Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. centexhomes

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lack of responsiveness and accountability for construction issues.

  • Ronald F.
  • Verified HomeBuyer
  • November 03, 2020
  • Fuquay Varina, NC

After moving into our home, several issues were noted. One was the realization that the bathroom tub has permanent damage, namely, severe scratches and scuff marks that cannot be remedied by cleaning. Another issue was several scratches on the glass of the bathroom mirror. Those scratches, obviously, cannot be removed by cleaning. Centex has refused to remedy those issues. If not remedied by Centex, those problems, among others, will forever be reminders of the poor construction and lack of accountability by Centex/Pulte. Those problems will be shared with others, especially anyone seeking ...

Centex Homes responded:
Thank you for taking the time to share your experience although it is concerning for us to hear. We would like to look into this situation further and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AS ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality

  • Maheeza B.
  • Verified HomeBuyer
  • January 19, 2022
  • Durham, NC

Below are few items which are really worse than any other builders , poor walls , gaps between carpet and walls , columns not aligned properly , door locks not installed properly , many more , only best part in whole experience is Site supervisor , he was amazing and responsive , but if quality of house or material used is not good , what would supervisor do , I wouldn’t blame on him for sure ,, he is exceptionally good , worst part is creeking sounds all over the house , I personally suggested couple of my friends not to sign up for houses in upcoming pulte properties 55 at the park and ...

Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 5

Worst responsiveness to the issues and poor quality

  • Varun K.
  • Verified HomeBuyer
  • February 01, 2022
  • Durham, NC

The quality of the house is very poor. There are a lot of issues inside the house. My field manager made me to sign the closing document and promised me that he will fix all issues in a week but it’s been 2 months. No one is addressing my issues. Paint is already coming off from walls. Even a small strain on the wall is not going when I rub on it. I paid 3000$ extra for painting. I am very much disappointed with this. There are a lot of squeaking noises in second floor. I am not sure if it is a structural issue or carpet issue. I dropped emails to my field manager and RDUWarranty but no one ...

Centex Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened and try to make things right. Please email us at customersupport@pultegroup.com. centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst builder out there. Cheap homes, bad service

  • Robert B.
  • Verified HomeBuyer
  • July 14, 2020
  • Durham, NC

If you are reading this, please move on... trust me you will thank me later. Centex/Pulte homes are very poorly made and require a lot of maintenance calls to fix things that are days to weeks old. They employ "anyone that can show up that day" - direct quote, to the home site. Purchases 6 weeks ago, after initial 18 things on the closing punch list (pretty standard) I have had sent 38 emails trying to fix the new 26 items. The trades that come bye talk down to the homeowner as if they do not know anything. Very poor communication, poor quality workmanship and poor material used. The default ...

Centex Homes responded:
We are so disappointed to hear that you have had such a negative experience working with our team and our trade partners. We would like to learn more about your situation so we can make sure leadership is aware. If you could please email your full name and address to customersupport@pultegroup.com along with some further information we would greatly appreciate it. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Centex Homes - It take them time to get a response back and multiple attempts

  • Stephane H.
  • Verified HomeBuyer
  • February 11, 2020
  • Fuquay Varina, NC

It take them time to get a response back and multiple attempts to reach them.

Centex Homes responded:
Oh no! We are sorry to hear that you are having trouble getting in touch but we would like to help. Please email socialcare@pultegroup.com with some additional information and our team would be happy to assist. ^Abby centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1